mgmt exam 1

The theory that focuses on managing the whole organization is known as

administrative management .

Who among the following were the earliest people to study management? Ancient Greeks and Romans Ancient Egyptians and Sumerians Ancient Chinese Nineteenth-century industrialists and mathematicians

D. The others used management but it was not studied until later

Management science uses________to aid in decision making and measuring results.

mathematical models

Quantitative management focuses on using_________ to improve decision making and efficiency.

mathematics

Which term refers to the idea that people in an organization will be productive only if managers control and coerce them? Theory X Organizational behavior Theory Y

Theory X

The theory that focuses on improving the performance of individual workers is known as .

scientific management

A book designed to help employees work more efficiently is a book about management

theory

Which of the following is the perspective that certain management practices are the best choice for all organizations? Universal perspective Systems perspective Contingency perspective

A

Which of the following is the perspective that managers need to behave differently as appropriate for their organization's situation? Contingency perspective Universal perspective Systems perspective

A

Which of the following are examples of improvements developed by administrative management researchers? Check all that apply. Identifying the importance of how an organization is structured Production quotas Job design, specialization, and training Identifying the essential functions of managers

A, D

Which of the following are examples of the limitations of behavioral management? Check all that apply. It does not predict individual behavior. It is viewed skeptically by researchers. It does not show how group norms created by workers affect productivity. It has not met with universal acceptance among managers.

A,D

Which of the following are research findings that led to the rise of the human relations movement? Check all that apply. Workers become more productive if they receive special attention and sympathetic supervision from managers. Workers become more productive if there is better lighting in the workplace. Workers compete with each other to produce more and earn higher wages. Workers create group norms that dictate acceptable workplace behavior, including acceptable levels of productivity.

A,D

Which of the following were key assumptions of the human relations movement? Check all that apply. If managers show concern for workers, employees will be more satisfied. Workers are more productive when allowed to manage themselves. If workers show concern for managers, labor-management relations will improve. More satisfied workers will perform better.

A,D

If managers do not make adjustments in response to feedback from the environment, what happens in the organization? Synergy Entropy Openness

B

Which of the following is a downside of the widespread use of the quantitative management perspective? Managers who apply mathematical models in the workplace tend to treat workers as if they are machines. Managers may perceive numbers as objective facts, but the results of quantitative analysis are only as good as the underlying assumptions. Its theories about human behavior may lead managers to oversimplify their expectations of people.

B

Which of the following is the perspective that the organization receives inputs, transforms them to make outputs, and uses feedback to improve? Universal perspective Systems perspective Contingency perspective

B

Who among the following were the earliest to use management? Ancient Greeks and Romans Ancient Egyptians and Sumerians Ancient Chinese Nineteenth-century industrialists and mathematicians

B

Why is it important for managers to study history? To appear more educated and therefore have a better chance of getting promoted To learn how and why managers and organizations have succeeded, failed, or changed what they did over time To discover different ways to improve their company's performance and worker satisfaction

B

Why is it important for managers to study theory? To appear more educated and therefore have a better chance of getting promoted To discover different ways to improve their company's performance and worker satisfaction To learn how and why managers and organizations have succeeded, failed, or changed what they did over time

B

Which of the following are contributions of behavioral management researchers to today's practice of management? Check all that apply. Focusing managers' attention on the importance of organizational structures Challenging the idea that employees behave like cogs in a machine Focusing managers' attention on the importance of group dynamics in organizations Challenging the idea that employees behave according to group norms they create themselves

B,C

Which of the following are examples of improvements developed by scientific management researchers? Check all that apply. Identifying the essential functions of managers Production quotas Job design, specialization, and training Identifying the importance of how an organization is structured

B,C

Which of the following is an important contribution of the quantitative management perspective to management theory? A holistic view of human behavior Standardized job tasks Models of complex organizational processes

C

Which term refers to the idea that people in an organization will be more or less productive depending on a wide variety of factors?

organizational behavior

Which of the following are examples of new challenges managers face today? Check all that apply. Designing an incentive pay system that takes into account workers' group norms about acceptable production levels Making business decisions based on experts' best guesses about whether a pandemic will affect a certain market Developing mathematical models to maximize the efficient allocation of company resources Giving employees more flexibility with when to take paid holidays, based on their religion

B,D

A book written about the companies which succeeded and failed during the Great Recession is a book about?

history

A book which analyzes how labor shortages in the early 1900s led to the development of ways to improve workers' performance is a book about?

history and theory

The Hawthorne studies determined that___________was much more important in the workplace than previously believed.

human behavior

Which of the following are examples of new challenges managers face today? Check all that apply. Figuring out how to redesign jobs to help employees work more efficiently Tracking and responding to bad reviews of their products on Facebook and Amazon Making business decisions based on whether they will contribute to global climate change Analyzing the subsystems inside their organization to find synergies between them

B,C

The ideas that emerged in the early twentieth century to help improve the performance of individual workers and whole organizations are known collectively as the________________ perspective.

classical management