MGMT exam 1 revised:

label each as either planning, organizing, leading, or controlling At a food delivery company, a manager would . . . •Determine how many drivers are needed to staff a shift Give those drivers the instructions and supplies they need Communicate and model the company's customer service ethic Ensure that food deliveries reach customers

(planning and decision making)• (organizing)• (leading)• (controlling)

Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent? A. Industrial jobs are designed to ensure speed and efficiency. B. Some organizations operate in complex and rapidly changing environments. C. Organizations like Apple, which promote innovation and out-of-the-box thinking, rely on highly specialized job descriptions. D. Some organizations, such as storage and shipping companies, can staff tasks flexibly with either robots or people.

A

which of porters 5 forces does this fall under? It costs little to try to become a YouTube star

Threat of new entrant

For each example presented in the table, identify the corresponding competitive force from Michael Porter's model. It costs little to self-publish a book

Threat of new entrants

For each example presented in the table, identify the corresponding competitive force from Michael Porter's model. It costs little to try to become a YouTube star

Threat of new entrants

which of porters 5 forces does this fall under? If the price of fresh vegetables increases, consumers will purchase more frozen vegetables instead

Threat of substitute products

Match each description to the corresponding management skills. Writing code to build websites

Technical skill

FamHealth, a nonprofit organization that provides family counseling, contracts with another nonprofit with expertise in the treatment of substance abuse to make videos for its clients. The nonprofit that is making the videos is_________________to FamHealth.

a supplier

When a manager treats an organization as an interrelated set of elements that work together, the manager is treating the organization as _______________ .

a system

Select the best word or phrase to complete the following sentences about how a manager may respond to environmental change. If two organizations seek an advantage by working together toward a common goal while retaining separate identities, they are engaged in

an alliance or a partnership

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Corporate jet purchases are made by a small number of affluent individuals with many transportation options.

buyers

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures.

buyers

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Walmart makes large purchases from suppliers to stock inventory for its customers.

buyers

What is an entrepreneur responsible for initiating?

change

the opportunities and challenges posed by the many differences among people in the organization's environment, including different values, beliefs, customs, viewpoints, attitudes, and experiences

multiculturism

Concrete Constructions, a construction company, wants a suitable site to establish a new residential complex. Site selection is the responsibility of the _____ manager of Concrete Constructions.

operations

A key responsibility of this job is to ensure that production meets quality standards.

operations manager

Aicha, the coach of a women's basketball team, prepares the team's playing strategy for an upcoming basketball tournament. The strategies devised will be successful only if the players are allocated appropriate positions in the team according to their strengths. In this scenario, which of the following managerial functions must Aicha perform to allocate playing positions to the players?

organizing

Budgeting enough money for maintenance, marketing, and development of new products

organizing

The manager of a pizza restaurant creates a schedule to determine which employees will work on New Year's Eve.

organizing

Managerial ethics are the standards of behavior that guide individual managers in their work. For each situation shown, categorize that situation in terms of the area of ethical concern for managers it represents: 1) treatment of employees by the organization, 2) treatment of the organization by the employees, and 3) treatment of other agents by the employees and/or the organization. Mr. Smith refrains from promoting women because it can be a challenge to cover staff positions during maternity leaves.

orgs treatment of employees

Walmart has posted a job description for an open position focused on the following responsibilities: managing the merchandising of new products in the appropriate store areas; selecting appropriate shelving and display materials throughout the store; identifying needed store repairs. Which type of organizational resource will this job manage?

physical

Setting an organization's goals

planning

The new CEO of an online music company determines that the company will continue selling subscription services, but it will also design a website that appeals to nonsubscribers.

planning

what dimension of the general environment does this fall under? Stability of a country's government

political-legal demension

Match each event in the following table with a specific dimension of the general environment. An established process for determining whether oil companies are responsible for oil spills and a requirement that guilty companies pay large fines

political/legal

Match each event in the following table with a specific dimension of the general environment. President Obama's placement of a 6-month moratorium on offshore drilling

political/legal

For each example presented in the table, identify the corresponding competitive force from Michael Porter's model. Not many students earn top scores on standardized tests, so some universities offer them generous scholarships

power of buyers

what demension of the task environemnt does this fall under? Center for Science in the Public Interest, a consumer advocacy organization

regulator

what demension of the task environemnt does this fall under? Federal Equal Employment Opportunity Commission (EEOC)

regulator

Match each event in the following table with a specific dimension of the task environment. A requirement by U.S. Occupational Safety and Health Administration (OSHA) that workers engaged in environmental cleanup be protected from heat, fatigue, and other hazards

regulators

Match each event in the following table with a specific dimension of the task environment. Reluctance of other energy companies to pursue deep-water oil drilling due to public outrage about environmental risks

competitors

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. A Starbucks opened around the corner from the local coffee shop.

competitors

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store.

competitors

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Another bank just released an app that lets customers easily analyze their finances on their phones.

competitors

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Teledoc Health now offers 24/7 online medical appointments that are covered by insurance.

competitors

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Verizon claims to have the largest and most reliable mobile network in the country.

competitors

what demension of the task environemnt does this fall under? Two nonprofits that rely on the same donors

competitors

what demension of the task environemnt does this fall under? Two schools that recruit special education teachers

competitors

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. Greater complexity

direct investment

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. greater complexity

direct investment

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. greater risk

direct investment

used in the business world to refer to demographic differences among people

diversity

Match each event in the following table with a specific dimension of the general environment. Declining tourism along the entire coastline of the Gulf of Mexico

economic

Match each event in the following table with a specific dimension of the general environment. Harm to industries throughout the Gulf Coast region, including commercial fishing, seafood processing, and tourism

economic

Match each event in the following table with a specific dimension of the general environment. Low investor confidence in oil companies after the explosion

economic

what dimension of the general environment does this fall under? Economic growth

economic deminsion

Monique specializes in making invitations for children's parties. Because she is using an old, worn-out printer, about half of the invitations must be thrown away due to smeared ink. It is fortunate that Monique can still fulfill her orders, because she cannot afford to buy a new printer for at least 6 months. Monique is

effective but not efficient

Vanessa bakes beautiful wedding cakes. The cakes are very expensive because, for every cake sold, she throws away three cakes that aren't just right. Vanessa is

effective, but not efficient .

Frank wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. Frank is following his plan, but his running time is not improving. Frank is

efficient, but not effective

Tyler developed a schedule so he can spend the minimum amount of time studying for school and still get good grades. Tyler is following the schedule, but is not getting the desired grades. Tyler is

efficient, but not effective .

Scientific management began as managers faced labor shortages in a time of business expansion. Consequently, the focus of scientific management is how to use labor ___________ .

efficiently

Which entity relies upon environmental protection legislation as a tool of influence?

government

Match each event in the following table with a specific dimension of the task environment. An environmental group's staging of protests outside BP service stations to call attention to the oil spill's effects on wildlife

regulators

Match each description to the corresponding management skills. Establishing good working relationships with other managers in different departments, even though their priorities are different

interpersonal skill

Match each description to the corresponding management skills. Realizing that a colleague is upset and talking to that person to soothe their feelings

interpersonal skills

Match each description to the corresponding management skills. Recognizing that some team members enjoy public recognition of their accomplishments, while others would prefer to be thanked in private

interpersonal skills

Apply your understanding of the norms managers can use to evaluate situations and make ethical decisions. As a manager, if you evaluate an ethical concern by asking, "Is it consistent with what is fair?" you are applying the norm of

justice

George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is quoted as having said, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

leading

Meeting one-on-one with subordinates to discuss their strengths and opportunities for improvement

leading

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. Profits over a longer period

licensing

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. greater profits

licensing

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. Lack of flexibility over time

licensing

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. creation of competition

licensing

Match each event in the following table with a specific dimension of the task environment. The Environmental Protection Agency (EPA) monitoring the level of oil contamination in the Gulf Coast region

regulators

what demension of the task environemnt does this fall under? Federal Occupational Safety and Health Administration (OSHA)

regulators

Apply your understanding of the norms managers can use to evaluate situations and make ethical decisions. As a manager, if you evaluate an ethical concern by asking, "Does it respect the rights of those involved?" you are applying the norm of

rights

Match each event in the following table with a specific dimension of the general environment. Increased public concern over environmental impacts of the energy industry

sociocultural

what dimension of the general environment does this fall under? Preference for making meals at home

sociocultural deminsion

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. Ready access to resources

strategic alliance

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. fast entry to market

strategic alliance

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. Fast entry to market

strategic alliances

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. Limited control of the business

strategic alliances

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. limited control of business

strategic allinace

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. smaller share of profits

strategic allinace

When a company expands internationally, it may lack knowledge of the other country's laws and customs; therefore, it may enter into a joint venture with a __________________ who can provide this information

strategic partner

what demension of the task environemnt does this fall under? A supplier and customer with a revenue-sharing contract

strategic partner

Match each event in the following table with a specific dimension of the task environment. A joint operation between BP and state employment agencies to train people to monitor beaches and pay them to perform environmental cleanup as needed

strategic partners

Match each event in the following table with a specific dimension of the task environment. An alliance between the University of Texas at Austin and BP to support leading-edge oil and gas industry research projects

strategic partners

what demension of the task environemnt does this fall under? A manufacturer and retailer that share advertising costs for a product

strategic partners

what demension of the task environemnt does this fall under? Two companies in a joint venture to develop an innovative product

strategic partners

For each action, indicate the environmental threat that action was intended to mitigate. AT&T, a cable provider, merged with DirecTV, a satellite provider.

substitutes

For each action, indicate the environmental threat that action was intended to mitigate. PepsiCo monitors shopper data on sales of non-carbonated beverages.

substitutes

For each action, indicate the environmental threat that action was intended to mitigate. Recognizing the rapid growth in sales of milk substitutes like almond milk, dairy-milk processors developed a $50 million ad campaign to promote the protein benefits of cow milk.

substitutes

Match each event in the following table with a specific dimension of the general environment. Development of new methods to measure oil pressure in deep-sea wells after existing mechanisms had failed

technological

Match each event in the following table with a specific dimension of the general environment. The ability to use deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water

technological

Match each event in the following table with a specific dimension of the general environment. The development of polymers that bond with oil to form a sponge-like material that is easily removed from the water

technological

what dimension of the general environment does this fall under? A supplier in another country that provides goods to a US organization

technological demension

what dimension of the general environment does this fall under? Machinery

technological demension

universal perspecitves

there is only one right way to do something

Managers need to take a scientific approach to solving problems especially when:

they are dealing with relatively routine and straightforward issues.

Congratulations! You just graduated with a degree in management. As you reflect on your school experience, you make a list of the reasons you were so efficient with your studies. Which of the following statements relate specifically to your efficiency? Check all that apply. A. Last year, you reviewed the course schedule to ensure you knew when to enroll in certain electives that are offered only once per year. B. When registration opened for each term, you immediately registered for the classes you needed, especially the ones that fill up quickly. C. After each semester, you asked your advisor to review your progress to ensure you remained on track for your anticipated graduation date. D. Throughout your time in school, you chose electives that would provide you with a well-rounded education, and not based on how easy you heard the classes were.

A, B, C

Congratulations! You received an A+ on the final exam in your Principles of Management class. You were busy this semester and had to be very efficient with your study time. So you can perform similarly next semester, you made a list detailing why you were so efficient with your study time. Which of the following statements relate specifically to your efficiency? Check all that apply. A. You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day. B. You reviewed your class notes each week to remind yourself of any lingering questions about the lectures so you could do additional reading and research. C. You made flash cards with the key terms for each chapter so you could study for a few minutes while waiting for the bus or standing in line at the store. D. After reading each chapter, you completed a set of multiple choice questions to distinguish the topic

A, C, D

If a manager has decided that the organizational culture should change, which action(s) should the manager consider taking? Check all that apply. A. Express the new culture through rituals, stories, and ceremonies. B. Hire only from within to prevent contamination from other organizations' cultures. C. Reward employees who align with the new culture. D. Develop a clear vision of what the culture should be.

A, C, D,

Which of the following are examples of improvements developed by administrative management researchers? Check all that apply. A. Identifying the importance of how an organization is structured B. Production quotas C. Job design, specialization, and training D. Identifying the essential functions of managers

A, D

Which of the following were key assumptions of the human relations movement? Check all that apply. A. If managers show concern for workers, employees will be more satisfied. B. Workers are more productive when allowed to manage themselves. C. If workers show concern for managers, labor-management relations will improve. D. More satisfied workers will perform better.

A, D

What reason was given for the surprising outcome of the Hawthorne studies? A. The results were attributed to the presence of special attention and supervision among both the control and experimental groups. B. The results were attributed to the relative importance of social acceptance and wages. C. The results were attributed to the variance of illumination in the work space. D. The results suggested that employees seek to maximize their wages.

A.

The group of people elected to represent the interests of a company's shareholders are the ________

BOD (internal environment)

human relations movement

Argued that workers respond primarily to the social context of the workplace

If you were conducting a social audit at your company, which of the following pieces of information could you exclude? A. The quantitative outcomes for each goal B. The company's revenues, expenses, and profits C. The resources devoted to each goal D. The goals set for each initiative

B

In what type of publication do companies summarize their social responsibility efforts and their achievements? A. Charitable Giving Report B. Corporate Social Responsibility Report C. Annual Report for publicly-traded companies D. Articles of Incorporation

B

When an organization is efficient, what is it doing? A. Engaging in activities that fulfill its mission B. Spending no more than needed to accomplish a task

B

Congratulations! You and two classmates received an A+ on your group project. As you reflect on the process, you make a list detailing why you worked together so effectively. Which of the following statements relate specifically to the effectiveness of your group? Check all that apply. A. Each person in the group focused on a different part of the research, so there was no duplication of efforts. B. Using the course syllabus, the group made a checklist of what must be included in the project to earn the most points possible . C. Before starting to do research, each group member reviewed his or her class notes and identified the themes that the professor seemed to emphasize the most in class. D. Before each group meeting, you circulated a brief agenda, because everyone had busy schedules. You also agreed that meetings would be no longer than 30 minutes.

B C

Which of the following are examples of improvements developed by scientific management researchers? Check all that apply. A. Identifying the essential functions of managers B. Production quotas C. Job design, specialization, and training D. Identifying the importance of how an organization is structured

B, C

Top Dog Academy is a dog day care provider. Which issues are part of its general environment? Check all that apply. A. Five other dog day care centers operate within 30 miles of Top Dog Academy. B. PetCube is a technological innovation that provides dogs with a safe environment for play at home even when owners are away. C. People increasingly acknowledge the role of pets as part of the family. D. As consumer confidence improves, people feel they have more discretionary income.

B, C, D

If a manager decides to allow a company in another country to pay royalties for the right to make a product and sell it, which approach is the manager using? A. Maquiladora B. Importing C. Licensing D. Joint venture

C

Which result would have been expected in the Hawthorne Studies had it been based on the principles of scientific management? A. Scientific management would have predicted that employees seek to be happy at work. B. Scientific management would have predicted that employees would strive to maximize time off. C. Scientific management would have predicted that employees would seek to maximize their wages. D. Scientific management would have predicted that employees would succumb to normative pressures and adjust their productivity accordingly.

C

Which of the following are research findings that led to the rise of the human relations movement? Check all that apply. A. Workers compete with each other to produce more and earn higher wages. B. Workers become more productive if there is better lighting in the workplace. C. Workers become more productive if they receive special attention and sympathetic supervision from managers. D. Workers create group norms that dictate acceptable workplace behavior, including acceptable levels of productivity.

C, D

Apply your understanding of the norms managers can use to evaluate situations and make ethical decisions. As a manager, if you evaluate an ethical concern by asking, "Is it consistent with responsibility to care?" you are applying the norm of

Caring

Who was the English mathematician who advocated for the application of mathematics to the problem of ensuring the efficient use of facilities?

Charles Babbage

Match each description to the corresponding management skills. Realizing that employees are not performing well because their training is inadequate

Diagnostic skills

An organization that begins to source materials from more suppliers to ensure it always has materials is responding to change with _____________________

Direct influence

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. Control over the enterprise

Direct investment:

Match each type of organizational justice to the corresponding example. The employees think it is fair for workers in dangerous jobs to receive extra pay.

Distributive justice

Match each type of organizational justice to the corresponding example. The sales force thinks it is fair for the company to pay top sellers more.

Distributive justice

Which scientist was primarily associated with the Hawthorn Studies?

Elton Mayo

Which scientist was primarily associated with the development of scientific management?

Fredrick Taylor

Match each type of organizational justice to the corresponding example. Parents feel that the school district takes weather conditions into account before deciding whether to declare a snow day.

Informational justice

Which of the following is a benefit of planning?

It helps managers know how to allocate their time and resources.

which of porters 5 forces does this fall under? A manufacturer requires a lot of electricity to make its products, and there is only one electric utility to buy from.

Power of Suppliers

Match each type of organizational justice to the corresponding example. Employees believe the process for deciding who gets promotions is fair.

Procedural justice

Match each type of organizational justice to the corresponding example. Customers think the process for determining refunds is fair.

Procedural justice

Match each event in the following table with a specific dimension of the task environment. BP providing funding and data to companies developing new technologies for deepwater drilling

Strategic partners

An organization engages in a _______________ when it chooses to change direction or keep operating the same way.

Strategic response

contingency perspective

Suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, a wide variety of elements

Select the best word or phrase to complete the following sentences about how a manager may respond to environmental change. An employee who talks regularly to customers and attends industry events is

a boundary spanner

Which entity relies upon lobbying as a tool of influence?

business

For each example in the following table, choose whether it belongs in the general, task, or internal environment. worldwide recession

general

Match each description to the corresponding management skills. Choosing to convey information in an email, a direct message, or a slide presentation based on the type of information and the audience

communication skills

Match each description to the corresponding management skills. Giving subordinates clear instructions so they feel confident they are doing the right thing

communication skills

Match each description to the corresponding management skills. Using good listening skills to make everyone feel that their ideas are taken into consideration

communication skills

Match each event in the following table with a specific dimension of the task environment. An increase in business for alternative energy companies that make fuels that can be substituted for oil

competitiors

For each example presented in the table, identify the corresponding competitive force from Michael Porter's model. Two companies engage in an intense price war, cutting deeply into their profits.

competitive rivalry

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. There are thousands of brands of craft beer.

competitor

what demension of the task environemnt does this fall under? Two companies that sell the same product

competitor

For each action, indicate the environmental threat that action was intended to mitigate. Facebook acquired Instagram.

competitors

For each action, indicate the environmental threat that action was intended to mitigate. Financial services firm Morgan Stanley acquired E*Trade.

competitors

For each action, indicate the environmental threat that action was intended to mitigate. Firms can sign long-term contracts to stabilize prices for orders over time.

competitors

For each action, indicate the environmental threat that action was intended to mitigate. German airline Lufthansa acquired Air Berlin.

competitors

Match each event in the following table with a specific dimension of the task environment. Other oil companies increasing their market share while BP focused its resources on addressing the oil spill

competitors

Match each description to the corresponding management skills. Anticipating correctly that the company must prepare for a technological innovation that will change the way consumers want to buy and use the company's services

conceptual skills

Match each description to the corresponding management skills. Forecasting correctly that certain world events will disrupt the company's relationships with suppliers and customers

conceptual skills

Match each description to the corresponding management skills. Realizing correctly that a new feature will be popular with customers

conceptual skills

Kayla is a high-potential worker. However, she is lazy and does not complete her assignments on time. In order to improve Kayla's work output, her boss must monitor her progress on given assignments. In this scenario, Kayla's boss will be performing the managerial function of _____.

contorlling

Inspecting products to make sure they are assembled properly

controling

At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line.

controlling

Match each event in the following table with a specific dimension of the task environment. Advertising that highlights BP's commitment to sustainable energy sources, such as biofuels

cusomters

Match each event in the following table with a specific dimension of the task environment. Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill

customers

Match each event in the following table with a specific dimension of the task environment. To appeal to drivers who are concerned about climate change, using wind and solar power in the operation of gas stations

customers

what demension of the task environemnt does this fall under? Car manufacturers, relative to makers of car parts

customers

what demension of the task environemnt does this fall under? Renters, relative to their apartment complex

customers

what demension of the task environemnt does this fall under? Shoppers, relative to a store

customers

Choosing to cater to customers with specific needs rather than to attempt to reach the widest possible range of customers

decision making

Gathering the information needed and then setting departmental goals

decision making skills

Giving subordinates prompt and helpful guidance to address problems that arise

decision making skills

Match each description to the corresponding management skills. Gathering the information needed and then setting departmental goals

decision making skills

Match each description to the corresponding management skills. Giving subordinates prompt and helpful guidance to address problems that arise

decision making skills

Match each description to the corresponding management skills. When a problem occurs, immediately telling staff how to solve it

decision making skills

When a problem occurs, immediately telling staff how to solve it

decision making skills

Match each description to the corresponding management skills. Discovering that the main reason a nonprofit organization has trouble attracting donations is that members of the community misunderstand its mission

diagnositc skills

Match each description to the corresponding management skills. Figuring out that work is backlogged because agency employees do not have access to the data they need

diagnostic skills

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. Use of existing facilities

direct investment

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. use of existing facilities

direct investment

Managerial ethics are the standards of behavior that guide individual managers in their work. For each situation shown, categorize that situation in terms of the area of ethical concern for managers it represents: 1) treatment of employees by the organization, 2) treatment of the organization by the employees, and 3) treatment of other agents by the employees and/or the organization. Juan owns a business making custom T-shirts for special occasions, and he hires freelance artists to design the shirts. He often postpones paying the artists for months and sometimes does not pay an artist at all.

employee or orgs treatment of others

Managerial ethics are the standards of behavior that guide individual managers in their work. For each situation shown, categorize that situation in terms of the area of ethical concern for managers it represents: 1) treatment of employees by the organization, 2) treatment of the organization by the employees, and 3) treatment of other agents by the employees and/or the organization. Kayla never has to buy pens at the grocery store. She ends up with plenty from work.

employees treatment of org

Urging the top leaders of the organization to adopt a new strategy

entrepreneur

what does the art of management use when making decision

experience, personal insight, intuition

The Hawthorne Studies utilized___________ to assess the factors that could influence productivity.

experiments

Select the best word or phrase to complete the following sentences about how a manager may respond to environmental change. if an organization empowers managers to make more decisions, the organization is responding to change with

flexibility

For each example in the following table, choose whether it belongs in the general, task, or internal environment. The availability of new forms of energy with a less detrimental impact on the environment

general

The Hawthorne studies were a series of experiments that focused on________ in the workplace

human behavior

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. Higher transportation costs

import/export

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. low cost

importing/exporting

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. low risk

importing/exporting

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. higher transportation cost

importing/exporting

The table lists disadvantages of various approaches to entering international markets. Indicate which approach each disadvantage belongs to. tarriffs

importing/exporting

The table lists advantages of various approaches to entering international markets. Indicate which approach each advantage belongs to. low risk

importint/exporting

Match each type of organizational justice to the corresponding example. Employees feel that their managers treat them with respect.

interpersonal justice

Match each type of organizational justice to the corresponding example. Managers feel that the top leader of the organization is honest with them.

interpersonal justice

Select the best word or phrase to complete the following sentences about how a manager may respond to environmental change. Getting more data about the environment is known as

information management

Match each type of organizational justice to the corresponding example. Management feels that the board of directors sets company policy only after studying information from all departments.

informational justice

For each example in the following table, choose whether it belongs in the general, task, or internal environment. A manager's policy of letting employees have Friday afternoons off during the summer

internal

For each example in the following table, choose whether it belongs in the general, task, or internal environment. A reminder to employees that business-casual attire is permitted only on Fridays

internal

what dimension of the general environment does this fall under? A competitor based in another country that sells goods in the United States

international deminsion

A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company is

neither effective nor efficient .

You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is

neither effective nor efficient .

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Becoming a content creator on social media platforms like TikTok requires nothing but a phone and an idea.d

new entrants

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. In 2015 and 2016, respectively, Amazon Handmade and Facebook Marketplace were launched as places where individuals could find buyers for one-of-a-kind items.

new entrants

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers.

new entrants

what demension of the task environemnt does this fall under? A book publisher, relative to a bookstore

supplier

what demension of the task environemnt does this fall under? A lumber yard, to a construction company

supplier

For each action, indicate the environmental threat that action was intended to mitigate. Facebook is funding the development of infrastructure that will provide Internet access in developing countries.

suppliers

For each action, indicate the environmental threat that action was intended to mitigate. Media companies CBS and Viacom merged.

suppliers

Match each event in the following table with a specific dimension of the task environment. A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP

suppliers

Match each event in the following table with a specific dimension of the task environment. A potential BP vendor documenting that it meets BP's environmental and ethical standards

suppliers

Match each event in the following table with a specific dimension of the task environment. Conformance with BP's environmental and ethical standards to be included on BP's list of approved vendors and contractors

suppliers

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Aardvark is the only commercial supplier of paper straws.

suppliers

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year.

suppliers

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. The local electric company is the only source of electricity in the community.

suppliers

what demension of the task environemnt does this fall under? A maker of accounting software, to businesses that use the software

suppliers

For each example in the following table, choose whether it belongs in the general, task, or internal environment. Auditors from the Internal Revenue Service (IRS) sent to review a company's tax records

task

Match each description to the corresponding management skills. Interviewing job candidates

technical skill

Match each description to the corresponding management skills. Placing orders for materials

technical skills

what manager skills does the science of management encompass?

technical, diagnostic, and decision making skills

Match each description to the corresponding management skills. Delegating tasks to others when possible

time management skill

Match each description to the corresponding management skills. Focusing on the most important task of the day, even when many less important tasks compete for attention

time management skills

Match each description to the corresponding management skills. Using features in email, calendar, and messaging apps to stay organized

time management skills

Apply your understanding of the norms managers can use to evaluate situations and make ethical decisions. As a manager, if you evaluate an ethical concern by asking, "Does it optimize the best for all?" you are applying the norm of

utility

According to Douglas McGregor, Theory X represented the _____.

views of scientific management