MGMT Exam 2 Chapter 9

a companies tend to use functional departmentalization when they are small or just starting out

37. Identify a true statement about functional departmentalization. a. Companies tend to use functional departmentalization when they are small or just starting out. b. Functional departmentalization is the least commonly used organizational structure. c. All functionally departmentalized companies have the same functions. d. The functional departments in a company that use functional structure are independent of the industry the company is in. e. Functional departmentalization enables easy cross-department coordination.

b that it leads to duplication of resources

40. The primary disadvantage of customer departmentalization is: a. its overemphasis on customer needs. b. that it leads to duplication of resources. c. that it organizes work based on business functions solely. d. its overspecialization of managers and workers. e. its inability to solve problems for specific customers.

e vertical line of authority that clarifies who reports to whom throughout an organization

51. The chain of command can be best defined as the: a. horizontal line of authority that indicates at which level of management an individual belongs. b. horizontal line of authority that requires very little coordination throughout various departments. c. matrix structure that groups together two or more forms of departmentalization. d. vertical line of authority that negotiates conflict between different managers at the same level. e. vertical line of authority that clarifies who reports to whom throughout an organization.

e organizational process

27. The term _________ can be best defined as the collection of activities that transform inputs into outputs that customers value a. organizational hierarchy b. product management c. organizational structure d. product position e. organizational process

c departmentalization

29 ________ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks a. Centralization b. standardization c. Departmentalization d. Authorization e. Specialization

c job design

70. _____ is the number, kind, and variety of tasks that individual workers perform in their jobs. a. Job initiation b. Job placement c. Job design d. Task innovation e. Task transfer

a organizing work and workers into separate units responsible for particular business operations or areas of expertise

32 Functional departmentalization can be most accurately defined as a. organizing work and workers into separate units responsible for particular business operations or areas of expertise. b. organizing work and workers into separate units responsible for producing particular products or services. c. organizing work and workers into separate units responsible for particular kinds of customers. d. organizing work and workers into separate units responsible for doing business in particular geographic areas. e. a hybrid structure in which two or more forms of departmentalization are used together.

d functional departmentalization

35. Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise. a. product departmentalization b. customer departmentalization c. geographic departmentalization d. functional departmentalization e. hierarchical departmentalization

c customer departmentalization

39. Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients by using _____. a. matrix departmentalization b. product departmentalization c. customer departmentalization d. geographic departmentalization e. functional departmentalization

e duplication of resources

41. The primary disadvantage of geographic departmentalization is _____. a. the absence of cross-departmental coordination b. broken chains of command c. spans of control that are too wide d. the lack of empowerment e. duplication of resources

d the most common matrix combines product and functional departmentalization

43. Which of the following statements about matrix departmentalization is true? a. Employees in an organization that uses matrix departmentalization report to only one boss. b. With matrix departmentalization, there tends to be less cross-functional interaction among employees than in other types of departmentalization. c. With matrix departmentalization, there is hardly any need for coordination between functional and project managers. d. The most common matrix combines product and functional departmentalization. e. Matrix workers are typically members of several functional departments.

b matrix departmentalization

44. With _____, most employees report to two bosses. a. geographic departmentalization b. matrix departmentalization c. product departmentalization d. customer departmentalization e. functional departmentalization

c matrix departmentalization

45. The primary advantage of _____ is the fact that it allows companies to manage large, complex tasks efficiently by avoiding duplication. a. product departmentalization b. functional departmentalization c. matrix departmentalization d. geographic departmentalization e. functional departmentalization

e to end conflict between product managers in different parts of its matrix

50. Cygen Inc. reorganized its operations along customer lines to minimize the complexity in running projects at various levels. In doing so, it abandoned matrix departmentalization. Which of the following would most likely be the reason why Cygen Inc. engaged in such restructuring? a. To create pools of resources to carry out large tasks in the matrix b. To empower its employees c. To avoid duplication d. To improve its ability to handle complex tasks in an efficient manner e. To end conflict between product managers in different parts of its matrix

d unity if command

54. One of the key assumptions underlying the chain of command is _____, which means that workers should report to just one supervisor. a. job specialization b. empowerment c. synergistic authority d. unity of command e. centralization of authority

a line authority is the right to command immediate subordinates, whereas staff authority is the right to advise but not command others who are not subordinates

56. Which of the following is the key difference between line authority and staff authority? a. Line authority is the right to command immediate subordinates, whereas staff authority is the right to advise but not command others who are not subordinates. b. Line authority is the right to command supporting activities of a company, whereas staff authority is the right to advise an activity that contributes directly to creating or selling a company's products. c. Line authority can only be exercised by employees at the lower levels of the chain of command, whereas staff authority empowers employees on every level. d. Line authority gives all employees the right to advice those who are not subordinates, whereas staff authority is generally exercised by employees at managerial levels. e. Line authority is the right to advise but not command those at the same level as them, whereas staff authority empowers employees to command those who are at the same level as them in the chain of command.

d a member of a company's finance department who provides advisory assistance to the marketing department

60. Which of the following persons most likely performs a staff function? a. A supervisor who is in charge of overseeing the manufacture of a company's products b. A salesperson who is responsible for selling volumes of a company's products in a particular territory c. The vice president of a company who is responsible for marketing its products globally d. A member of a company's finance department who provides advisory assistance to the marketing department e. A production supervisor of a company who works in shifts

c delegation of authority

61. _____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible. a. Matrix functionality b. Staff functionality c. Delegation of authority d. Decentralization of authority e. Centralization of authority

a It leads to more satisfied customers and employees

66. Which of the following statements about decentralization is true? a. It leads to more satisfied customers and employees. b. It tends to stymie employee capabilities. c. It is characteristic of large companies. d. It is more appropriate where standardization is important. e. It tends to complicate and delay the decision making process.

c standardization

67. _____ can be best defined as solving problems by consistently applying the same rules, procedures, and processes. a. Mechanization b. Reengineering c. Standardization d. Specialization e. Innovation

a centralize authority

69. Where standardization is important, it is appropriate to _____. a. centralize authority b. decentralize authority c. emphasize line authority d. have a flat organizational structure e. evaluate interdependence

b job specialization

71. _____ is characterized by simple, easy-to-learn steps, low variety, and high repetition. a. Job consistency b. Job specialization c. Task reengineering d. Task standardization e. Task homogeneity

c job enlargement

74. An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in _____. a. task aggregation b. task association c. job enlargement d. job specialization e. job rotation

d job enrichment

75. The job design approach associated with _____ involves increasing the number of different tasks that a worker performs within one particular job and gives workers the authority and control to make meaningful decisions about their work. a. job rotation b. job specialization c. job enlargement d. job enrichment e. job variety

b The job characteristics model

77. Which of the following approaches to job redesign entails more than simply providing variety in job tasks? a. The job enrichment plan b. The job characteristics model c. The job rotation plan d. The task specialization map e. The task breakdown plan

d autonomy

80. _____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs. a. Task significance b. Task identity c. Innovation d. Autonomy e. Skill feedback

b vertical loading

82. According to the job characteristics model, _____ means pushing some managerial authority down to workers. a. task decentralizing b. vertical loading c. establishing reciprocity d. decoding tasks e. creating group norms

b They work best in stable, unchanging business environments

84. Which of the following statements about mechanistic organizations is true? a. They rely on decentralized authority. b. They work best in stable, unchanging business environments. c. They are characterized by horizontal communication based on task knowledge. d. They have broadly defined jobs. e. They have a flexible chain of command.

d organic

86. A(n) _____ organization can be best defined as an organization that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. a. centralized b. mechanistic c. departmentalized d. organic e. modular

c Reeengineering

88. _____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. a. Pooling interdependence b. Reciprocating interdependence c. Reengineering d. Repositioning e. Reorganizing

c Reengineering

88. _____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. a. Pooling interdependence b. Reciprocating interdependence c. Reengineering d. Repositioning e. Reorganizing

d pooled, sequential, and reciprocal

90. The three types of task interdependence are: a. pooled, delegated, and systematic. b. delegated, integrated, and combined. c. sequential, delegated, and pooled. d. pooled, sequential, and reciprocal. e. integrated, reciprocal, and synergistic.

c It produces managers with broader experience and expertise

Which of the following is NOT a characteristic of functional departmentalization a. It allows work to be done by highly qualified specialists b. It lowers costs by reducing duplication. c. It produces managers with broader experience and expertise d. It complicates coordination between departments e. It organizes workers into separate units responsible for performing particular business functions.

a chain of command

2. Organizational authority is traditionally characterized by _____. a. chain of command b. empowerment c. behavioral informality d. reengineering e. autonomy

b line function

58. A(n) _____ can be best defined as an activity that contributes directly to creating or selling a company's products. a. staff function b. line function c. mechanistic function d. organic function e. charted function

a client relationships

78. Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)? a. Client relationships b. Task identity c. Autonomy d. Skill variety e. Task significance

e organizational processes

28. ________ emphasize the activities through which work gets done in the organization. a. Organizational cultures b. Organizational hierarchies c. Organizational dynamics d. Organizational structures e. Organizational processes

a chain of command

52. Organization authority is traditionally characterized by a. chain of command b. empowerment c. behavioral informality d. reengineering e. autonomy

d staff authority

57. Li works in the public relations department of GoodHealth Pharmaceutical Co. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be involved in community affairs. Li has _____. a. line authority b. authoritarian power c. virtual authority d. staff authority e. linear power

e mechanistic organization

83. A(n) _____ is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication. a. flat organization b. homogenous organization c. democratic organization d. organic organization e. mechanistic organization

b feedback

85. The amount of information a job provides to workers about their work performance best defines the term _____. a. appraisal b. feedback c. evaluation d. rejoinder e. interpretation

a matrix departmentalization

48. _____ is notorious for confusion and conflict between project managers in different areas of the organization. a. Matrix departmentalization b. Functional departmentalization c. Customer departmentalization d. Product departmentalization e. Geographic departmentalization

e matrix departmentalization

49. Because of problems associated with conflicts over schedules, budgets, and available resources, and the availability of employees, _____ often evolves from a simple form to a more complex form. a. hierarchical departmentalization b. functional departmentalization c. customer departmentalization d. product departmentalization e. matrix departmentalization

d accountability

63. When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____. a. utility b. synergy c. reciprocity d. accountability e. empathy

a it allows work to be done by highly qualified specialists

Which of the following statements about functional departmentalization is true? a. It allows work to be done by highly qualified specialists. b. It increases costs by reducing duplication. c. It complicates communication and coordination for departmental managers. d. It requires all functionally departmentalized companies to have the same functions. e. It eases out cross-department coordination.