MGMT Exam 3 (quizzes 17, 20, 10, 12, 13)
A _____ is a position in the direct chain of command that is responsible for the achievement of an organization's goals. a. line position b. matrix position c. staff position d. divisional position
a
A _____ occurs when one person communicates messages to many others. a. gossip chain b. cluster chain c. probability chain d. single chain
a
A _____ transforms resources into an intangible output and creates time or place utility for its customers. a. service organization b. manufacturing organization c. production firm d. conglomerate
a
A change in the distribution of authority is an example of a change in: a. organizational structure and design. b. technology and operations. c. people and attitudes. d. business process and finance.
a
Franchesca, the Chief Executive Officer (CEO) of a tea manufacturing company, has a very thorough selection procedure while hiring employees. As a result, most of the employees in her company are very competent and are well trained. In this scenario, which of the following will be most effective in Franchesca's company? a. A wide span of management b. A less scattered organizational structure c. A tall organizational structure d. A narrow span of management
a
Michael, a manager of a company, has assigned a supervisor to each of the work groups across all departments. Michael has taken the responsibility of coordinating between the supervisors to track their progress. In this scenario, Michael is _____. a. developing an organizational structure. b. evaluating the success of his own professional goals. c. redefining the mission statement. d. setting an organizational goal.
a
Robin is organizing the 25th anniversary celebrations of his company. He gives his secretary, Jill, the responsibility of distributing invitations to important clients. Robin allows Jill to access necessary contact information from the company's database. Jill enthusiastically accepts the responsibility and immediately gets to work. This is an example of _____. a. delegation b. job rotation c. product departmentalization d. centralization
a
Silver Streak, a chain of luxury hotels, departmentalizes into hospitality, food and beverage, and housekeeping divisions. This is an example of _____. a. functional departmentalization b. product departmentalization c. customer departmentalization d. location departmentalization
a
The planning committee of a school has a meeting concerning its annual sports event. It decides to temporarily form a committee comprising one representative from each grade. The responsibility of these representatives will be to coordinate different activities in sports for their grades in accordance with certain school guidelines. The committee of representatives used to maintain coordination is an example of a(n) _____. a. task force b. managerial liaison c. managerial hierarchy d. integrating department
a
Unit and individual productivity refers to the productivity achieved by: a. a department within an organization. b. an individual company. c. a country. d. all the firms in a particular industry.
a
Unlike a centralized organization, decision-making power and authority in a decentralized organization are: a. delegated as far down the chain of command as possible. b. distributed equally among all managers. c. given to the most senior employees in the organization. d. retained at the higher levels of management.
a
Which of the following is a disadvantage of product departmentalization? a. Administrative costs are increased. b. Integration of all activities of one product group is difficult. c. Assessment of individual product groups is difficult. d. Speed of decision making is decreased.
a
Which of the following is true of company productivity? a. It is the level of productivity achieved by an individual enterprise. b. It is how well an organization uses all of its resources. c. It is the total level of productivity achieved by a country. d. It is the total productivity achieved by all the firms in a particular industry.
a
Which of the following is true of the job characteristics approach? a. It takes into account the work system and employee preferences. b. It is a method of job specialization. c. It suggests that low growth-need strength leads to higher employee motivation. d. It involves systematically moving employees from one job to another.
a
Which of the following is true of the just-in-time method? a. It reduces an organization's investment in storage space for raw materials. b. It is used for creating a few very large and complex products. c. It centralizes each type of conversion task in a single workstation or department. d. It is concerned with buying the materials and resources needed to create products and services.
a
Which of the following is true of the product-service mix? a. It is determining how many and what kinds of products or services to offer. b. It is transforming resources into an intangible output. c. It is creating time or place utility for customers. d. It is choosing the amount of products and services that can be produced by an organization.
a
____ is the process of managing operations control, resource acquisition, and inventory so as to improve overall efficiency and effectiveness. a. Supply chain management b. Product-service mix c. Flexible manufacturing system d. Just-in-time management
a
_____ in organizations is a primary source of need satisfaction for many people. a. Interpersonal relations b. Adequate office supplies c. Organizational skills d. Individual skills
a
_____ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create them. a. Productivity b. Serviceability c. Benchmarking d. Outsourcing
a
_____ is any substantive modification to some part of the organization. a. Organization change b. Organization structuring c. Organization investment d. Organization planning
a
_____ is deciding how best to group organizational elements. a. Organizing b. Assimilating c. Marketing d. Authorizing
a
_____ is the degree to which managerial positions are concentrated in staff positions. a. Administrative intensity b. Delegation c. Departmentalization d. Job specialization
a
_____ refers to the amount of products, services, or both that can be produced by an organization. a. Capacity b. Serviceability c. Margin d. Layout
a
_____, a dimension of quality, refers to the degree to which a product's design and operating characteristics meet established standards. a. Conformance b. Performance c. Serviceability d. Durability
a
A manager wants a permanent record of his exchange with an employee. He also needs time to collect and assimilate relevant information before it is transmitted. He should communicate through a(n) _____. a. telephone call b. e-mail c. group discussion d. face-to-face conversation
b
According to Graicunas, direct interactions refers to: a. relationships among the subordinates themselves. b. a manager's one-to-one relationship with each subordinate. c. a manager's one-to-one relationship with other managers. d. relationships between groups of subordinates.
b
Aggregate productivity is: a. the level of productivity achieved by an individual company. b. the total level of productivity achieved by a country. c. the total productivity achieved by all the firms in a particular industry. d. the productivity achieved by a unit or department within an organization.
b
Amy, a human resource (HR) manager of a consultancy firm, assigns the task of narrowing down potential candidates from online job portals to her subordinate. She assigns the responsibility of conducting telephone interviews to another subordinate. Which of the following basic functions of organizational structuring is Amy performing? a. Evaluating results of strategies b. Distributing authority among jobs c. Grouping jobs d. Setting organizational goals
b
In the context of the job characteristics approach, skill variety refers to: a. the perceived importance of a task. b. the number of things a person does in a job. c. the degree of control a worker has over how a work is performed. d. the extent to which a worker knows how well a job is being performed.
b
Ji-hun works at a manufacturing firm where he is in charge of the inventory for raw materials. The purpose of this inventory is to: a. distribute products to customers. b. provide materials needed to make products. c. enable long, efficient production runs. d. provide a ready supply of products on customer demand.
b
Latitia instructs all the employees of her organization to report to her directly. She asks them to send her individual end-of-day updates as well. Latitia incorporates the _____ as a component of chain of command in her organization. a. dispersion of command b. unity of command c. decentralization of command d. horizontal structure of command
b
Lomanta, a jewelry company, has seven outlets in a city. Each outlet has its own finance, sales, and designing departments. All transactions are recorded for each outlet separately and are finally summed together on a monthly basis to calculate profits or losses. The different outlets of Lomanta exhibit _____. a. direct interdependence b. pooled interdependence c. sequential interdependence d. reciprocal interdependence
b
Marina, the store manager of a store that sells women's shoes, decides to change the focus of the store to women's handbags. Following the Lewin model, which of the following should be Marina's first step? a. She should decide upon an appropriate strategy to change the focus of the store. b. She should explain to her subordinates the necessity to make the change. c. She should identify the need to change the focus of the store. d. She should reinforce and support the change
b
Maya is the project leader of a construction project. She assembles a group of employees to work with her on the project. The group collectively decides how specific jobs will be allocated to each of the members. In this scenario, Maya uses the job design method involving _____. a. the job characteristics approach b. work teams c. job specialization d. job enlargement
b
The final step in the Lewin model is: a. unfreezing. b. refreezing. c. implementation. d. planning.
b
The purpose of work-in-process inventories is to _____. a. provide the materials needed to make a product b. enable overall production to be divided into stages of manageable size c. provide ready supply of products on customer demand and enable long, efficient production runs d. distribute products to customers
b
The second step of the communication process is to encode the meaning of the message into a form appropriate to the situation. The next step is to: a. decide the content of the message. b. transmit the message through an appropriate channel or medium. c. decode the message into a form that has meaning for the receiver. d. ensure that the message is received.
b
Touchcom Inc. is an organization that connects buyers and sellers of specialized electronic equipment. It does this via the Internet. Touchcom Inc. is a _____. a. manufacturing organization b. service organization c. resource organization d. product-service mix organization
b
Unlike reciprocal interdependence, sequential interdependence: a. exists when activities flow both ways between units. b. exists when activities generally flow one way between units. c. is the most complex form of interdependence. d. is the lowest level of interdependence.
b
Which of the following best describes the technique of hierarchy as a structural coordination technique? a. One manager, with no formal authority, facilitates flow of information between interdependent units. b. One manager is placed in charge of interdependent departments or units. c. A group is assembled by drawing one representative from each department or unit. d. A group is assembled consisting of the most experienced persons from interdependent units.
b
Which of the following is a disadvantage of traditional forms of written communication? a. It is does not provide a permanent record of the exchange. b. It inhibits feedback and interchange. c. It is often disrupted by noise. d. It involves little or no preparation.
b
Which of the following is an advantage of product departmentalization? a. Organizations are able to use skilled specialists to deal with unique customers. b. The speed and effectiveness of decision making are enhanced. c. Administrative costs decrease as a result of product departmentalization. d. Managers focus on helping their departments instead of others in an organization.
b
Which of the following is an external force that drives an organization toward change? a. Workers' attitudes toward the organization b. Technological innovations in the market c. A demand by a firm's employees for higher compensation d. Human resource policies of the organization
b
Which of the following is most likely a consequence of adopting flat organizational structures? a. Decreased employee productivity b. Increased managerial responsibility c. Decreased communication and flexibility d. Increased degree of required interaction
b
Which of the following is the importance of operations management? a. It increases the amount of work that can be done. b. It creates value and utility of one type or another, depending on the nature of the firm's products or services. c. It gathers information and compares it to preset standards. d. It makes a number of decisions for managers about products and services, starting with how many and what kinds to offer.
b
Which of the following is true of a process layout? a. Its major drawback is that it can create only one range of products. b. It centralizes each type of conversion task in a single workstation or department. c. It is used for creating a few very large and complex products. d. Its setup of conversion tasks is identical to product layouts.
b
Which of the following is true of automation? a. It operates slowly and makes many errors. b. It relies on feedback, information, sensors, and a control mechanism. c. It adjusts machine settings to enhance the complexity and the flexibility of scheduling. d. It relies on computers to design or manufacture products.
b
Which of the following is true of computer-aided design? a. It is equivalent to computer-aided manufacturing. b. It simulates performance without the use of prototypes. c. It is the science and technology behind the construction of robots. d. It is equivalent to flexible manufacturing systems.
b
Which of the following is true of line managers? a. They hold informal or illegitimate positions in an organization. b. They work toward organizational goals. c. They are of two types, functional authority and advice authority. d. They provide expertise, advice, and support.
b
Which of the following is true of organizational structure? a. It defines the regulatory environment of an organization. b. It encompasses designing jobs in an organization. c. It explains the marketing strategies of an organization. d. It pertains to the external environment of an organization.
b
Which of the following is true of quality? a. It provides materials needed to make products. b. It is relevant for both products and services. c. It increases an organization's investment in storage space. d. It is the amount of products that can be produced by an organization.
b
_____ are the parts of the automated system that gather information and compare it to preset standards. a. Robots b. Sensors c. Control mechanisms d. Flexible manufacturing systems
b
_____ is the physical positioning or geographic site of facilities and must be determined by the needs and requirements of an organization. a. Layout b. Location c. Margin d. Design
b
_____ is the process of sending a message in such a way that the message received is as close in meaning as possible to the message intended. a. Nonverbal communication b. Effective communication c. Upward communication d. Vertical communication
b
_____ is the process of systematically retaining power and authority in the hands of higher-level managers. a. Job enlargement b. Centralization c. Decentralization d. Job enrichment
b
High-quality interpersonal relations are an important positive element in a workplace for people _____. a. with a sedentary lifestyle b. who do not work well with others c. with a strong need for affiliation d. who like to live in isolation
c
In the context of coordination among departments in an organization, _____ represents the lowest level of interdependence. a. Sequential interdependence b. Reciprocal interdependence c. Pooled interdependence d. Direct interdependence
c
Organizational barriers to communication include: a. conflicting signals. b. poor listening skills. c. language differences. d. inconsistent signals.
c
Serviceability—one of the eight dimensions of quality—refers to the: a. degree to which a product's design meets established standards. b. range of supplements to a product's basic functioning characteristics. c. speed and ease of repair of a product. d. way a product looks.
c
Simon is a professional basketball player. Even though he loves his job, he sometimes feels that practice games are monotonous. In order to keep Simon engaged in the sport, his coach has asked him to coach a junior league team. Which of the following methods of job design has Simon's coach implemented? a. Job exchange b. Job rotation c. Job enrichment d. Job specialization
c
Span of management is the number of: a. managers in an organization. b. hierarchical layers in a firm. c. people reporting to a particular manager. d. top managers in an organization.
c
The Malcolm Baldrige Award is given to firms that: a. use resources very effectively. b. use the process of automation. c. achieve major quality improvements. d. rely on computers to design or manufacture products.
c
The principal of a school has the responsibility of finalizing the school curriculum for the new academic year. A council of teachers advises the principal on matter that should be included in the school curriculum. It is the principal's duty to hear what the council recommends. The principal has the liberty to heed it or ignore it. In this scenario, the council is an example of a form of staff authority called _____. a. advise authority b. functional authority c. compulsory advice d. administrative advice
c
Unlike job enlargement, job enrichment involves: a. decreasing the responsibility an employee has toward a job. b. moving frequently from one job to another. c. increasing the control a worker has over a job. d. allowing an entire group to design a work system.
c
Which of the following factors favors a narrow span of management? a. High competence of supervisor and subordinates b. Less physical dispersion of subordinates c. More nonsupervisory work in a manager's job d. Low requirement for interaction
c
Which of the following is an importance of productivity? a. It helps a product's design and operating characteristics to meet established standards. b. It partially measures the life of a product and a product's basic functioning characteristics. c. It partially determines people's standard of living within a particular country. d. It determines how a product looks, feels, tastes, and smells.
c
Which of the following is true of total factor productivity? a. It provides insights into how a change in different resource inputs affects productivity. b. It uses only one category of resource. c. It requires all inputs to be expressed in the same terms. d. It shows direct results of a specific managerial action.
c
Which of the following steps should be taken to ensure effective communication? a. Present messages as raw facts and figures. b. Steer clear of following up on a message because it offends the receiver. c. Regulate information to avoid information overload. d. Use a one-way communication process if a message is complicated.
c
_____ exists when activities flow both ways between units. a. Sequential interdependence b. Indirect interdependence c. Reciprocal interdependence d. Pooled interdependence
c
_____ focus specifically on acquiring and disseminating knowledge? a. Interpersonal roles b. Observational roles c. Information roles d. Decisional roles
c
_____ is a form of business that combines and transforms resources into tangible outcomes that are then sold to others. a. Hospitality b. Logistics c. Manufacturing d. Advertising
c
_____ is concerned with buying the materials and resources needed to produce products and services. a. Materials control b. Inventory management c. Purchasing management d. The just-in-time method
c
_____ is the set of processes and systems used by organizations to convert resources into products or services. a. Manufacturing b. Automation c. Technology d. Agrimation
c
A surplus of _____ represents a drain on an organization's cash and an inefficient use of resources. a. line positions b. hybrid positions c. matrix positions d. staff positions
d
According to the comprehensive approach to change, which of the following is the first step in the change process? a. Diagnosis of the root cause of change b. Planning for implementation of change c. Selection of an appropriate change technique d. Recognition of the need for change
d
Butterfly Wings, a women's lifestyle store, decides to departmentalize. Liam, the manager of the store, selects the following divisions: dresses, accessories, T-shirts, and footwear. Which of the following methods of departmentalization does Liam use? a. Customer departmentalization b. Location departmentalization c. Functional departmentalization d. Product departmentalization
d
In the context of individual barriers, credibility problems arise when: a. people are reluctant to initiate a communication exchange. b. people of different power or status try to communicate with each other. c. people have poor listening habits. d. the sender is not considered a reliable source of information.
d
In-transit inventories are controlled by: a. high-level production scheduling systems in conjunction with marketing. b. shop-floor control systems. c. purchasing models and systems. d. transportation and distribution control systems.
d
Michelle is the Chief Executive Officer of a company. It is the duty of her company's board of directors to counsel Michelle on various matters of the company. However, it is up to Michelle if she wants to seek their opinion or not. She may choose to pay heed to the opinions of the board of directors or ignore them. In this scenario, the board of directors of the company is an example of a form of staff authority called _____. a. functional authority b. compulsory advice c. administrative advice d. advise authority
d
Ming Li and Erica, both managers at BasicButtons Corp., have known each other for years. They play tennis together on weekends, are close friends, and interact at work in a healthy fashion. The interpersonal relationship between Ming Li and Erica is _____. a. personal and negative b. public and unprofessional c. general and progressive d. personal and positive
d
Minkolet, an accessory company, requires that all its employees, including sales personnel, accountants, human resource personnel, and research personnel, report to the Chief Executive Officer. All decisions are made by the Chief Executive Officer. The lower-level managers and the employees do not have a say in any of the decisions made. Minkolet is an example of a _____ organization. a. decentralized b. restructured c. tall d. centralized
d
Reek Row, a local café, decreases the prices of its coffees. It does this in an attempt to encourage customers to choose its café over its competitor, a neighboring coffee shop that sells coffee at lower prices. This is an example of organization change due to a(n) _____. a. normative force b. internal force c. planned force d. external force
d
The primary reason for delegation is to: a. determine an individual's work-related abilities. b. minimize competition among workers. c. prevent employees from getting bored. d. enable a manager to get more work done.
d
The starting point for total quality management (TQM) in an organization is: a. improving the quality of materials. b. new technology and automation. c. employee involvement. d. a strategic commitment by top management.
d
Under customer departmentalization, an organization: a. structures its activities based on basic managerial functions such as planning and controlling. b. groups jobs on the basis of defined geographic sites or areas. c. groups together jobs involving the same or similar activities. d. structures its activities to respond to and interact with specific consumer or consumer groups.
d
Which of the following best describes grapevines in organizations? a. They follow the same pattern across all types of organizations. b. Their incidence is reduced following mergers and acquisitions. c. They exist only in the smallest of organizations. d. Their damage can be minimized by having open channels of communication.
d
Which of the following dimensions of quality refers to a product's primary operating characteristic? a. Aesthetics b. Features c. Serviceability d. Performance
d
Which of the following is true of functional departmentalization? a. It groups and arranges activities around products or product groups. b. It groups jobs based on basic managerial functions such as planning and controlling. c. It groups activities on the basis of defined geographic sites or areas. d. It groups together jobs involving the same or similar activities.
d
Which of the following is true of job rotation? a. It refers to employees taking on additional responsibilities. b. It is a form of job specialization. c. It increases the difficulty level of tasks. d. It involves moving employees from one job to another.
d
Which of the following is true of manufacturing? a. It does not require an organizational strategy. b. It creates time utility for its customers. c. It creates products that cannot be quantified. d. It transforms resources into tangible outcomes.
d
Which of the following is true of organizing? a. It encompasses planning annual goals of a firm. b. It reduces the overall efficiency of a firm. c. It applies exclusively to the top management of a firm. d. It involves deciding how to group elements in a firm
d
Which of the following is true of technology? a. It is only used by service organizations. b. It is the physical locations where products are created. c. It is the arrangement of equipment within facilities. d. It is used to convert resources into products.
d
_____ are the physical locations where products or services are created, stored, and distributed. a. Designs b. Margins c. Backgrounds d. Facilities
d
_____ is a form of nonverbal communication. a. Upward communication b. Cluster chain c. Grapevine d. Body language
d
_____ is a physical configuration of facilities arranged around a single work area; used for the manufacture of large and complex products such as airplanes. a. Process layout b. Cellular layout c. Product layout d. Fixed-position layout
d
_____ is defined as a form of communication that takes place in conversations, group discussions, telephone calls, skype and facetime, and other situations in which the spoken word is used to express meaning. a. Intrapersonal communication b. Nonverbal communication c. Written communication d. Oral communication
d
_____ is power that has been legitimized by an organization. a. Specialization b. Coordination c. Delegation d. Authority
d
_____ is the process of designing work so that it can be completely or almost completely performed by machines. a. Outsourcing b. Benchmarking c. Conformation d. Automation
d
_____ is the total set of managerial activities used by an organization to transform resource inputs into products, services, or both. a. Participative management b. Transformational management c. Total quality management d. Operations management
d
_____ refers to the set of elements that can be used to configure a company. a. Organizational divestment b. Organizational entropy c. Administrative intensity d. Organizational structure
d
