MGMT Final UARK

What are the 3 broad purposes of performance management systems?

1) Strategic purpose 2) Administrative purpose 3) Developmental purpose

What are the advantages of profit sharing?*

1. encourages employees to think more like owners 2. labor costs vary as function of organizational profitability 3. reduce need for layoffs during bad periods

Job design is any set of activities that involves what?

Any set of activities that involve the alteration of specific job activities to improve the quality of employee job experience and motivation

The following question is which type of situational interview question; difference of opinion with a coworker and how did you resolve the situation

Behavioral

This is used to help groups come up with alternatives

Brainstorming

According to human capital architecture, individuals and groups with unique skills, but those skills are not directly related to a company's core strategy.

Complementary/Alliance Partners

A national retail clothing company has been hiring only Caucasian male, sales associates between the ages of 18 and 26. Other applicants have been turned away because it's executives believe doing so is consistent with its brand image. What form of discrimination is this company engaging?

Disparate Treatment

The government's attempt to ensure that all individuals have an equal opportunity for employment, regardless of race, color, religion, sex, age, disability, or national origin.

Equal Employment Opportunity (EEO)

The Cultural Corporation has been using "People Pro", a sophisticated form of HR management software, to keep track of employee data for the past 10 years. The software has become outdated and cumbersome and often results in more problems than solutions but the president of the HR division has decided to continue using this software, rather than purchase a different product, because the company has invested so much time and money over the years. This decision best represents the ___ decision making bias

Escalation of commitment

One of the major findings of goal setting research is that the best goals are those that are:

specific and measureable

Thorndike's observations that led to the law of effect were that behavior with _____ consequences tends to disappear.

unfavorable

After a company has decided the kind of performance it expects from employees, it must develop ______.

ways to measure performance

What is the first stage of group development process?

Forming

Consultative interactions, a focus on the issues, mutual respect, and useful give and take, are all characteristics of _______________ conflict

Functional

Groups on social media are a form of what type of group?

Informal

What type of motivation results from internal feelings?

Intrinsic Motivation

Any set of activities that involve the alteration of specific job activities to improve the quality of employee job experience and motivation is:

Job Design

List all the behavioral outcomes of job satisfaction

Job turnover, Job performance, Organizational citizenship

What is McClelland's acquired needs theory?

Learning needs as we live.

What are the 5 bases of power?

Legitimate, reward, coercive, expert, referent

Jason conducts performance evaluations....What rating error is it when high ratings are given despite poor effort?

Leniency

Company Z has a pay policy that provides annual pay raises for their employees on each employee's supervisor appraisal of his/her performance. This type of pay policy is known as which of the following?

Merit Pay Program

psychological process that arouses our interest in doing something and it directs and guides our behavior

Motivation

The Managing People and Organization Group has weekly meetings every Sunday at 7pm. All group members are expected to show up on time with precious week's task complete. All group members are in agreement with these standards of behavior. What would these behaviors be consider an example of?

Norms

What are 2 forms of intergroup conflict?

Prejudice (attitudinal) and discrimination (behavioral)

3 types of justice? (not mutual respect)

Retributive Justice, Compensatory Justice, Distributive Justice

McClelland's required needs theory is made up of which of the following choices:

achievement, power, and affiliation

Cognitive dissonance is a psychological discomfort brought by the belief of multiple conflicting values. This can be reduced by..

changing their attitudes, beliefs, or behaviors to align them with one another

What is self efficeay?

confidence in the ability to control one's motivation, behavior, performance and social environment.

What is it called when a decision maker recognizes information that supports a decision, while ignoring contracting information?

confirmation bias

How to respond to jobs with pay structures

delayering and banding, skills based, competency based

When thinking about the consequences of pay decisions, managers should keep in mind that employees often ______.

evaluate their pay relative to other employees

Thorndike's observations that led to the law of effect were that behavior with _____ consequences tends to be repeated.

favorable

Cognitive ability tests are designed to measure an individual's ______.

mental capacity

The three fundamental layers of organizational culture are:

observable artifacts, espoused values, and basic underlying assumptions.

What is the definition of non-reinforcement?

occurs when the target behavior is exhibited and there is noresponse. (decreasing behavior)

In agency theory, a business's principal is typically a(n) ______.

owner