MGMT

In addition to being the right thing to do, supporting diversity is a profitable endeavor.

Over time, our employees have really become competent at effectively solving problems as a group. This statement helps to highlight which of the following about diversity?

Americans with Disabilities Act

This law requires that employers provide reasonable accommodations to people with disabilities.

Equal Pay Act

This law requires that men and women be paid the same amount of money for doing the same kinds of work.

It allows a team to function normally even in the absence of a member.

Which of the following is an advantage of cross-training?

Team members do not feel accountable for the decision and actions taken by their teams.

Which of the following is most likely a result of minority domination?

Team members begin to settle into their roles as team members in the norming stage of team development.

Which of the following statements is true of the norming stage of team development?

Example - Lila is demoted after receiving a poor performance appraisal.

Administrative

affirmative action

A deliberate attempt to recruit, promote, hire, and retain minority and female employees is referred to as

Internal recruiting

Antonio supervises six graphic designers. If he intends to fill a senior graphic designer position with one of these six, he will use _____ to identify his job candidates.

awareness training

Bringing diversity issues to the attention of employees and breaking down any misconceptions they may have about others is likely to be a component of _____.

They bestow stronger organizational commitment.

Identify a true statement about team norms.

Employee turnover,

In retail settings, _____ is often a problem, because workers are more likely to voluntarily quit low-skilled and stressful jobs.

Being involved in decision-making processes.

In the context of work teams, which of the following increases employee job satisfaction?

By focusing on issues rather than personalities.

In which of the following ways can teams have healthy conflicts?

Workers withhold their efforts and fall to perform their share of the work.

Social loafing occurs when:

Based on educational qualifications

Taken as a whole, federal employment laws say that all selection instruments must be:

Related to job success.

Taken as a whole, federal employment laws say that all selection instruments must me:

discrimination and fairness paradigm

Under the ______, success is usually measured by how well companies achieve recruitment, promotion, and retention goals for women, people of different racial/ethnic backgrounds, or other underrepresented groups.

a diversity program aims at creating a positive work environment where no one is advantaged or disadvantaged, whereas an affirmative action program aims at compensating for past discrimination and preventing ongoing discrimination.

Which of the following is a difference between a diversity program and an affirmative action program?

In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want.

Which of the following is a difference between structured interviews and unstructured interviews?

The access and legitimacy paradigm focuses on the surface-level diversity dimensions of sex, race, and ethnicity, whereas the learning and effectiveness paradigm focuses on integrating deep-level diversity differences, such as personality, attitudes, beliefs, and values, into the actual work of an organization.

Which of the following is a difference between the access and legitimacy paradigm and the learning and effectiveness paradigm?

In a large team, team members find it difficult to get to know one another.

Which of the following is a disadvantage of a large team?

Initially high turnover.

Which of the following is a disadvantage of work teams?

lowest autonomy

traditional work group has

women face sex discrimination

which of the following s a significant factor behind the lack of women at top levels of management?

quid pro quo sexual harrassment

A manager who threatens to fire and employee for refusing to have sex with him is guilty of _______.

emotional stability

A person who maintains a sense of calm, even in times of stress, is someone who exhibits a high degree of

disposition

A person's innate and consistent tendency to respond to situations in a certain way is referred to as his or her

interview

Containing questions designed to elicit information about job applicants, the ______ may be structured or unstructured.

racial and ethnic discrimination

Denying an employee a promotion or bonus based solely on cultural background is an example of

Job description

Example - Duties: prepares recruitment literature and job advertisements for applicant placement; Reviews resumes to identify qualified applications; Conducts interviews to determine applicant's suitability for employment.

Aptitude Test

Example - The SAT and Minnesota Clerical Test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job.

Cognitive Ability Test

Example- The General Aptitude Test Battery (GATB) is an example of this type of test, which measures a person's thinking and reasoning abilities, including verbal and numerical aptitudes.

Piecework

Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. Which of the following compensation system has Flagon adopted?

Written summaries of the qualifications needed to successfully perform a particular job.

Job specifications are:

age, sex, or race/ethnicity

Managers should strive to create a work environment where all employees feel comfortable and able to do their jobs. However, they must do this with the understanding that people's initial impressions and stereotypes are based on a person's _____, or surface-level diversity.

Human Resource Management

The ____ process involves recruiting, selection, training, performance appraisal, compensation, and employee separation.

glass ceiling

When Galax Inc., a logistics firm, hired Melissa as its president, it became evident that Galax does not have a(n) _____ to prevent women from rising to leadership positions.

Stock Options

When an employee is awarded ____, he or she has the right to purchase shares of the company stock at a given price.

It is designed to improve future performance.

Which of the following is true of developmental feedback?

They offer advice and suggestions to management concerning specific issues.

Which of the following is true of employee involvement teams?

It improves employee commitment and morale.

Which of the following is true of internal recruiting?

A team must be large enough to take advantage of team members' diverse skills and knowledge.

Which of the following is true of the right team size for good performance?

a diversity program

Which of the following programs seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences instead of punishing them for not achieving specific sex and race ratios in their work forces?

If a few members dominate the team.

Which of the following sign indicates that a team's size needs to be changed?

Nonfinancial awards tend to be most effective when teams or team-based interventions are first introduced.

Which of the following statements is true of compensation?

It relates to the emotional reactions that can occur when disagreements become personal rather than professional.

Which of the following statements is true of effective conflict?

They control work tasks and team membership.

Which of the following statements is true of self-designing teams?

They regulate the everyday actions that allow teams to function effectively.

Which of the following statements is true of team norms?

They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.

Which of the following statements is true of the members of self-managing teams?

They use email and videoconferencing.

Which of the following statements is true of the members of virtual teams?

Tailoring opportunities to individuals, not groups

Which of the following will help managers in managing company diversity programs effectively?

Background Check

________ is used to determine whether a potential employee has credit problems that would make him a risky hire.

organizational plurality

a company with a work environment in which employees are respected as individuals and are able to contribute work that advances the major goals of the company, customers, and themselves as a result has achieved _______.

openness to experience

a coworker who is able to thrive when things are unclear and is otherwise innovative, creative, and inquisitive is someone who exhibits a high degree of _____.