MGMT Test 2

Which of the following is an example of a single-use plan?

A plan developed to install a new computer network

Jane goes to Kroger to buy a pack of beer for a party. Jane typically buys unique smaller brands of beer but when she views the selection she has trouble finding the kind she likes because top beer brands have taken up most of the shelf space. The lack of available shelf space for smaller brewers is a _____________

Barrier to entry

Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Sal's reduction of effort represents

Defensive Strategy

A mechanism that contributes to a measurement-managed companies success.

Developing focus and alignment between individual, unit, and strategic performance

After being referred by a friend, Hasina attended a job interview. She didn't feel it went well but was surprised when her friend told her that her boss had didn't like that she wore her hijab and saying the customers prefer working with christian's. This is an example of ______

Discrimination

According to Kotter's model on Leading Change, what is the first step in the change process?

Establish urgency for change

Patrick expects that each person he hires for his online business to be involved in studying trends involving new technology, competitors, and customers. These employees are involved in _______

External analysis

Which of the following is not an interacting factor that affects the level of resistance to change?

Gender of the change agent

Time Warner has different divisions for magazines, movies, recordings, cable televisions, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, and music. Time warner is an example of an organizations with _______

Product Division

Which one of the following is necessary if a firm is to maintain a sustainable competitive advantage.

Providing superior product value than that of of competitors over the long term

Which of the following is not a financial control?

RATER

At Ronald's fast food business for five years the french fries are its most popular product. During the past year, its profits have suffered because the farm that supplies potatoes has increased its prices drastically. What should Ronald's do to control its production cost?

Ronald's should buy out the farm and become its own supplier.

Which of the following, if true, provides the best explanation of why consumers are willing to pay a premium price for Starbucks coffee?

Starbucks differentiates itself through its product, service, and brand reputation.

Sarah is the business manager of a company that manufactures shoes. While the company is successful in the shoe industry, she is considering opening a new business in the leather bag industry. This is an example of _______

Strategic Planning

When a company combines with firms in different and dissimilar industries, it indulges in _______

Unrelated diversification

All candidates for entry level engineering positions are given the mechanical aptitude test.Those who scored well and were hired later earned high scores on there performance evaluations. Those who scored less well and were hired earned lower scores on performance evaluations. This supports that the test is _______

Valid

Is it appropriate for the organization and for the times? Does it set standards of excellence and reflect high ideals? These are all questions that are answered in a good __________

Vision Statement

High levels of job dissatisfaction among employees is an example of ________

a force for a change originating inside the organization

Eddie Lampert, the CEO of Sears, remodeled the organization to push decision making down to its lowest possible level with goals of producing better information. Sears is a ________

decentralized organization

Every fast food hamburger restaurant chain wants you to believe there product is the best because it is prepared uniquely. Each of these is pursuing a ________.

differentiation strategy

Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?

financial prospective

Sometimes culture can be strong enough to take the place of an organization's ______

formal rules and regulations

Which of the following would lead to higher profits for an industry?

high entry barriers

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called an ________

incremental budget

Michele had been working as an executive assistant to the president for nearly 25 years, so when she retired no one had a good idea of all that her job entailed. Before she left, Sharon sat with her for two weeks to observe her duties and ask her the details of all functions. Sharon was performing a ________

job analysis

Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles so when drivers are pulling packages off their trucks, they are organized in a specific orders and with the label facing forward. This precise method of loading a truck is known as a _________

procedure

A technological innovation that improves the performance and speed of a computer's operating system would be considered a ______ innovation

product

Bethany had a staring role in a film that was shot in her hometown of Baton Rouge, Louisiana. Though the screen actors guild, an actors union, exist in Louisiana, Bethany was not required to join it because of the state's _______ law

right to work

Willard has been assigned to a project development team in addition to his regular duties as a quality engineer. During this assignment he will report to both the project manager and his quality department manager. This situation ____

violates unity of command

AT&T has a corporate strategy based on the legal and technological environment of each country they're in, including: North American, Latin America and South East Asia. It is currently organized as with a functional structure, however the CEO wonders if if he could better implement strategy with a different structure. What structure would you advise her to use?

Change to a geographic structure so the company can focus on the culture differences of its global market.

Pedro, CEO of a successful IT company, is constantly reading press releases, ads, and news articles about his competition and he regularly checks information about new competitive products. Pedro is involved in _________

Competitive intelligence

John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ______ steps of the planning/control cycle.

Control

If your company is in an industry that is based on commodity, you could expect the rivalry within the industry to be _______

Highly profitable

The first phase of the human resource management process involves ______

Human resource planning, selection, and performance management

Value chain analysis is a form of ___________ analysis.

Internal

Gas prices are very low right now. In part, this is because Saudi Arabia has decided to dramatically increases production to flood the market with cheap oil in the hope that it drives some of the more expensive forms of oil drilling out of business. This is an example of _________ forces working on the oil industry.

International

A written statement that explains the job content, environment, and conditions of employment is called a _______

Job Description

Which of the following management responsibilities determines if organizational goals are being achieved?

Measuring firm performance

Adam, the owner of Adams Roofing, was talking to a visitor in his office telling her that "we are a fun loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus we do things together outside of work. This is the social glue that binds members of our company together. Adam was referring to his companies ______

Organizational culture

Before the fall term began, professors at Hillview College were required to fill out forms. Which barrier to successful control is this.

Overemphasis on paperwork

With increasing competition in the restaurant business. Philip is meeting with his manager to develop a future. This process is known as _____

Planning

ACH Foods does quality testing on all raw materials entering the plant, including the bottles, lids, and oils. What type of control is this?

Precontrol or feedfoward

Patricia, the manager of Prime Health Club, was telling her new trainer that "I have many decisions to make in a day, and as the club manager, during the course of the a week, I have to give orders to the most of the 35 employees. Then there is my budget and the club resources, which i oversee." Patricia's right to make decisions, give orders, and utilize resources is known as _____

authority

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

balanced scorecard

Products of a company would ______ when no other firms can have the capabilities needed to provide the same quality and quantity of products and services.

be rare

A manager of a local flower franchise is investigating her own company's strengths and weaknesses and comparing them to her competitors, she is strategizing at the ______ level.

business

Which of the following typically helps achieve cost leadership strategy?

employing economies of scale

In order, the steps of the strategic-management process are:

establish the mission and vision; asses the current reality; formulate the grand strategy; implement the strategy; maintain strategic control

Espoused values are _______

explicitly stated values and norms preferred by an organization.

A matrix structure violates which important element of organizational design?

unity of command