mgmt test 3 ch. 11-13

b. job enlargement

as an alternative to specialization, has the disadvantages of raising training costs, unions arguing for more pay for doing more tasks, and worker boredom setting in.

false

a disadvantage of functional departmentalization is that administrative costs rise because each department must have its own functional specialists for areas such as market research and financial analysis

job ___ requires that autonomy be part of the job

e. enrichment

chris johnson is a running back in the national football league. he does not play other positions. nfl teams use

e. job specialization

some companies now have a chief ethics officer. they usually have a legal background and are responsible for whistle blowing, ethics training, financial statements review, and investigations. this is an example of

e. job specialization

false

the scalar principle suggests that each person within an organization must have a clear reporting relationship to one and only one boss; newer models of organization design routinely, and successfully, violate this premise

false

there are eight basic building blocks managers can use in constructing an organization

false

standardized procedures lead to narrower spans of control

false

task variety is the perceived importance of the task

false

the most common base for departmentalization, especially among smaller organizations, is by product

false

job design can be defined as deciding how best to group organizational activities and resources

false

pooled interdependence is when the output of one unit becomes the input for another in a linear fashion

true

a manager needs to understand the blocks, organizational structure, before building with them, organizational design

false

a staff position is responsible for the achievement of an organizations goals

a wide span of mgmt produces

a. a flat organization

teachers at south elementary school are allowed to pair up and teach a class twice as large as others. this allows the teachers to specialize in the subjects they most enjoy. the team teachers now share control over the classroom. the team teaching decreases

a. autonomy

which of the following is NOT a part of the organizational structure?

a. decision making

which of the following statements describes an advantage of job specialization

a. employees become experts

a regional manufacturing operation has the following divisions; manufacturing, finance, human resources, marketing, and shipping/receiving. this is an example of ___ departmentalization

a. functional

many high school teachers also coach a sport. they have the same autonomy in coaching that they have in the classroom. this is an example of

a. job enlargement

gm has a division for gmc trucks and one for buicks, oldsmobiles, and cadillacs. this is an example of ___ departmentalization

a. product

target stores have departments for groceries, clothing, electronics, jewelry, and home goods. this is an example of departmentalization by

a. product

the starting point for all job design activities is determining the level of desired

a. specialization

which of the following statements describes a characteristic of job rotation

a. the jobs themselves remain the same

air trafic controllers work shifts in the tower. this is an example of which form of departmentalization

a. time

sailaja manages a department with few standard procedures. members are located in various parts of the state, but they are well connected electronically. the department performs tasks requiring a great deal of interaction between manager and subordinates. when structuring this department, what should she do to most effectively supervise its activities?

a. use a narrow span of control

teachers at south elementary school are allowed to pair up and teach a class twice as large as others. this allows the teachers to specialize in the subjects they most enjoy. this is an example of

a. work teams

false

according to the text, the most effective way to use staff positions is to grant them lime authority

false

an organization with highly administrative intensity is one with few staff positions relative to the number of line positions

d. job enrichment and work teams

are most alike in terms of the amount of authority and responsibility workers are given with each

graicunas quantified three kinds of interactions with subordinates. they are

b. direct, cross, and group

which of the following factors does NOT influence the effectiveness of the span of mgmt

b. extent of job rotation used

which of the following is the MOST commonly used basis for departmentalization, especially among small businesses?

b. function

a municipal govt has departments for construction, fire, first aid, schools, taxes, public works, and recreation. it uses ___ departmentalization

b. functional

which of the following is NOT an alternative to job specialization

b. job delegation

although a pay increase would be useful when a change in job design is made, for which of the following would it be expected

b. job enlargement

invacare modified the wheelchair assembly process so that workers assemble the entire wheelchair rather than smoky add one or two pieces as is normal on most assembly lines. this is an example of

b. job enlargement

remote work areas give employees more control over their job. this is an example of

b. job enrichment

the job characteristics approach to job design is a specific method for taking into account both the work system and employee preferences, it is similar to the more general ___ approach.

b. job enrichment

in which alternative to specialization does the job itself remain the same, which means satisfaction usually wanes quickly?

b. job rotation

army officers use an expression "not in my lane," which derives from the basic marksmanship function of establishing firing lanes for who fires at which targets. the idea is to spread ppl over the whole area so you do not miss anything and to prevent everyone from firing at the same target. this is an example of

b. job specialization

which of the following is an advantage of tall organizations

b. less administrative and supervisory responsibility for managers

cadets at west point spend time during the summer learning about the branches in the army like aviation, infantry, ordnance, finance, etc. in their senior year the cadets select their branch based on this experience. the academy is using job ___ as a training technique.

b. rotation

gymnastic athletes train for each event. during competition they compete on each of them in the all around. they use job

b. rotation

workers in a mcdonald's are trained to cook, clean, fill drinks, take orders, and fill orders. during a shift they work each job for one hour. this is an example of

b. rotation

tammy is trying to decide how many subordinates to assign to a first kine supervisor. the subordinates are well qualified and all working on very similar tasks. also, they are all located in one small area of the plant. on the other hand, the supervisor in question has a large quantity of paperwork to do each day. what should tammy do

b. she should use a broad span of control

which of the following statements describes specialization

b. with specialization, workers are more likely to be absent

in large organizations you would expect to find ___ departmentalizations

c. a combination of two or more

which of the following statements does NOT describe an advantage of product departmentalization

c. administrative costs are lower

the term ___ suggests that there must be a clear and unbroken line of authority and responsibility from the lowest to the highest position

c. chain of command

at the haldeman ford dealership employees specialize in sales, service maintenance, customer service, and accounting. what form of departmentalization does haldeman use

c. functional

which of the following methods of departmentalization groups jobs according to their involvement in the same of similar activities

c. functional

actors usually try to get a variety of parts throughout their careers in a variety of genres so that they do not get type case into only action, or comedy, etc. the actors want

c. job enrichment

an appropriate basis of departmentalization for multinational companies is

c. location

product departmentalization has the disadvantages that __ and administrative cost is increased

c. managers often fail to focus on what is good for the organization as a whole

span of mgmt is the

c. number of subordinates reporting to a particular manager

the hospital for special surgery is staffed with over 200 doctors. if a patient has a toe injury she goes to a foot and ankle specialist. later if she injures her hand, she will see a different doctor. Each doctor has assistants based around the specialty. the HSS uses a ___ basis for departmentalization

c. product

high schools register seniors first, then juniors, sophomores and finally freshmen. what basis of departmentalization does this represent

c. sequence

when fire fighters go on a call they must focus on the task at hand. they know peoples lives are counting on them. they have

c. task significance

giovanna is very competent. she works in a relatively predictable envm. all of her subordinates do the same activity with few problems. this situation would tend to call for

c. wide span of mgmt

a. job rotation

can be used to balance with specialization

another name for span of mgmt is span of

d. control

pastors at a large church specialize in meeting the needs of different age groups. they are organized on the basis of

d. customer

siemens created siemens one to group employees together that serve the same client. for example people from medical and building technology both serve hospitals, so a siemens one representative talks to a hospital about all of siemens products and services . siemens one uses ___ departmentalization

d. customer

with job enrichment, workers can ___. this does not occur with job enlargement.

d. find their authority and responsibility are increased

michelle has a low growth need. she would not like

d. job characteristics approach

one of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. they once only had to teach, but not they have so many other duties that they don't feel they are doing anything well. in this case ___ did not produce satisfied workers

d. job enlargement

if a manager has only a few subordinates, she has a span of mgmt that is

d. narrow

yoshiko is the manager of the accy department. she has an assistant manager who reports to her. six supervisors also report to her from other divisions. the supervisors have three subordinates each. yoshiko has a span of mgmt of

d. seven

managers plan, control, organize, and lead. they need good people abilities as well as analytical abilities. a manager's job has

d. skill variety

which of the following refers to the numbers of subordinates who report directly to a given manager

d. span of management

job __ refers to the degree to which the organizations overall task is broken down and divided into smaller component parts

d. specialization

which of these is associated with a smaller span of mgmt

d. subordinates who are widely dispersed

in organization a, three ppl are assigned to each supervisor. in organization b, six ppl are assigned to each supervisor. assuming that the number of people in both organizations is the same, which of the following relationships exists

d. the span of mgmt in organization a is narrower than in organization b

false

delegation is power that has been legitimized by the organization

d, functional

departmentalization has the advantage of reducing the number of skills a manager must possess

true

divisions, units, sections, and bureaus are all synonyms for departments

rose marie's boss tells her what to do, not how to do it. which of the following statements is TRUE

e. Rose Marie apparently has a high degree of autonomy in her job

which of the following is a common disadvantage inherent in product, customer, and location departmentalization

e. administrative costs tend to rise due to increase in the size of staff

which of the following statements are accurate about job specialization

e. all of these

organizing

e. all of these choices

the advantages of a flat organization include

e. all of these choices

which of the following factors influences the effectiveness of the span of mgmt

e. all of these choices

which of the following statements describes an advantage of functional departmentalization

e. all of these choices

all of the following are bases for departmentalization EXCEPT

e. competition

procter and gamble is departmentalized, in part, on the basis of product. which of the following characteristics would you expect to find at procter and gamble

e. more effective evaluation of the performance of individual products or product groups than with functional departmentalization

laundry is never done. unless it is done naked, doing laundry creates more work. laundry lacks

e. task identity

true

flat organizations result from broad spans of mgmt

true

growth need strength is presumed to affect how the job characteristics approach works for different people

c. chain of command

is defined as clear and distinct lines of authority among all positions in an organization

e. job rotation

is defined as systematically moving employees from one job to another

c. job design

is the determination of an individuals work related responsibilities

b. departmentalization

is the grouping of jobs into some logical arrangement

true

job specialization evolved from the concept of division of labor

true

local networks, increasingly managed by hand held electronic devices, are making it easier to coordinate activities

false

most large corporations use one form of departmentalization

true

no organization is ever completely decentralized or completely centralized; some firms position themselves toward one end of the continuum, and some lean the other way

true

once jobs have been broken into small units, the departments need to be linked back together through coordination

false

organization structure is the manner in which basic organizational components such as strategy, tactics, and operations are arranged for a particular organization

true

over the past few years, the trend in many organizations has been to decrease administrative intensity