MGMT Test 6

Georgia usually works on making component parts for a product that her company produces. However, when an order comes in, it is her job to put separate parts together to create the final product. This is an example of an

assemble-to-order operation

When store clerks average the inventory counts at the end of each business day for a month, they are calculating the

average aggregate inventory

Yvonne providing her thumbprint as proof of identification is an example of _________, while her need to use a key to decode the confidential data is indicative of the company's use of _________.

biometrics; data encryption

When the control process is described as cybernetic, it means that:

constant attention to the feedback loop is required to keep a company's activity on course.

Lizette is attending a meeting with coworkers at all levels of her company to learn about how best to satisfy customer needs. This is a sign that her company is working on its

customer focus

A disadvantage of feedback is that:

it always comes after the fact.

Minimizing inventory by ordering parts only when needed is an indication that a company is using the

just-in-time inventory system

Concertive control

A. Most students know that class teams have their own distinct personalities. Professors often give class teams a lot of autonomy in completing their projects, and sometimes teams form close bonds around common values. When this happens, teams are a joy to experience. There's no need for management—everyone just does what it takes to get the job done in the way that matches the team's values and beliefs

Complete the following diagram by ranking each type of operation from highest to lowest according to the level of processing each requires.

B = Assemble-to-order

Self-control

B. Aaron gets up every morning and goes to the restaurant where he cooks. When talking about his job, Aaron says, "I can't help it—I love to make people happy! The looks on their faces when they see their dinners is all the reward I'll ever need!" Aaron has never been late to work, and he always shows up with a smile.

Behavior control

C. Customer satisfaction is the goal of all customer service representatives, but it can be very difficult to link customer satisfaction to a particular representative. For that reason, representatives are often measured on their behaviors, such as the number of times their phones ring before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution.

Time of Purchase Delivery Method Accuracy at First Attempt 5:00 AM-6:00 AM 2-day shipping 66% 11:00 AM-12:00 PM 2-day shipping 79% 7:00 PM-8:00 PM Standard shipping 78% 8:00 PM-9:00 PM 1-day shipping 34% 10:00 PM-11:00 PM 1-day shipping 17% If the company collecting this information used data mining techniques to uncover trends in the data, which of the following is evidence of a predictive pattern?

Consumers who choose 1-day shipping are less accurate than consumers who choose 2-day shipping.

Output control

D. Speed is the name of the game when you are picking apples—the more you pick, the more you get paid. Gustavo receives $13 per box. He and his coworkers know that if they pick fewer than five boxes a day, they will be asked to leave the orchard.

cybernetic control model A

Develop and Implement Program for Corrective Action

EVA Step Order Identify how much capital the company has invested (spent). _________ Multiply capital used by the cost of capital. _________ Determine the cost (rate) paid for capital. _________ Calculate net operating profit after taxes (NOPAT). _________ Subtract the total dollar cost of capital from net profit after taxes.________

2-4-3-1-5

Uses a web browser to give employees access to both customized information and specialized transactions

Corporate Portal

Are the assets we own sufficiently liquid to meet our debt obligations?

Current Ratio

Provides real-time information, so managers can track company progress themselves

Executive Information System

A

Financial

B

Internal Business Processes

Which of the following best illustrates batch production?

Manufacturing hundred bolts, hundred nuts, and two hundred shafts

Sequence patterns appear when:

occurs when one element precedes the other

The balanced scorecard method of operational control is designed to incorporate__________with traditional measures of financial performance.

operational measures

Malik is starting a new business and is conducting research to determine the amount of funds it will take to purchase the inventory supplies he needs. Malik is calculating the ____________ inventory

ordering cost

Hewlett-Packard is investigating the use of photonics, the transmission of information via light. HP hopes to one day put photonic connectors in computers, allowing the transmission of data at a rate that is exponentially faster than current capabilities provide. Hewlett-Packard's investment in this technology is most likely an attempt to impact the ___________ costs of data management.

Communication

cybernetic control model C

Compare with Standards

competitive advantage A

Competitive disadvantage

_________ allow managers and employees to use a web browser to gain access to customized company information and to complete specialized transactions.

Corporate portals

D

Customers

Normative control

F. The employees of Tu Nidito, a nonprofit organization in Arizona, share one common goal: to provide comfort, hope, and support to children and families whose lives have been impacted by a serious medical condition or death. Employees are a close-knit group who share the belief that no child should grieve alone. All of their actions are driven by that belief, from fundraising to running a summer camp. New volunteers learn from more experienced employees by listening to the stories they tell about helping children and their families.

Complete the following diagram by ranking each type of operation from highest to lowest according to the level of processing each requires.

A - Make-to-order

Which of the following statements provides an accurate interpretation of the diagram for sustaining a competitive advantage?

A company must answer "yes" to all three questions in order to sustain a competitive advantage.

Complete the following diagram by ranking each type of operation from highest to lowest according to the level of processing each requires.

C = Make-to-stock

Bureaucratic control

E. Creativity is terrific, but sometimes creativity can go too far. Izzy's Ice Cream is known for its unusual flavors, but last week, the employees came up with something called Poop. Sure, it was just chocolate ice cream, but Izzy had to tell his workers, "No naming ice cream after bodily functions!"

If a company manufactures two products, such as automobile spark plugs and sports shoes, it should use ___________ to calculate separate inventories for its products.

Economic order quantity (EOQ) formulas

Chan works closely with local environmental groups to ensure his small business complies with all standards for minimizing harmful effects to the environment, something that could qualify his business to receive __________ certification

ISO 14000

Serves as a platform where employees can share and publish information

Intranet

Identify a true statement about a self-control system.

It does not result in anarchy.

Action- Pfizer increases production of Zithromax® after finding that the number of cases of blinding trachoma is increasing in parts of Africa.

Part of Cybernetic Control Process- Take corrective action

C

Learning and growth

Action- Pfizer works with the World Health Organization to monitor the number of cases of blinding trachoma in 19 countries.

Measure performance

For a ceramics manufacturer, the minerals used to make clay and glaze are an example of this kind of inventory.

Raw materials

For each reviewer comment presented below, identify the corresponding characteristic of quality service. I keep coming back to eat here because I know I will always get quality service.

Reliability

For each reviewer comment presented below, identify the corresponding characteristic of quality service. I really appreciate that the wait staff at this restaurant doesn't make it seem like it is a painful endeavor to provide friendly and prompt service.

Responsiveness

_________ is an example of an electronic data interchange, a type of technology that allows a company to send information to another company _________.

Scenario 1; after all data has been translated into a standardized format

cybernetic control model B

Set Standards

competitive advantage B

Temporary competitive advantage

Which of the following pieces of information from this scenario indicates that Peter Cruddas created a product that allowed him to gain the first-mover advantage?

The fact that he created an innovative product that lowered the cost of a service in the financial industry

InfoQEN is a Wi-Fi router developer. A customer asked InfoQEN to develop a Wi-Fi router that can connect 10 devices simultaneously. InfoQEN developed the router and delivered it to the customer. After a day, the customer came back saying that the devices were not getting connected to the router as the router was located on a different floor. InfoQEN replied that if the distance between the router and devices is more than 10 meters, the devices will not get connected to the router. The device was built based on the number of devices to be connected and not on the possible distance between the devices and the router. To solve this problem, InfoQEN must now either redesign the router at additional costs or ask the customer to relocate the router. Which of the following is most likely the reason for this problem?

The information provided to InfoQEN was incomplete.

Which of the following best describes radio frequency identification (RFID) tags?

They require a reader that tunes into a specific frequency to determine the number and location of products.

In a ceramics plant, the tiles that have been glazed but not fired are an example of this kind of inventory.

Work-in-process

Response 1= Oh, this should be a quick delivery. This item is already assembled and ready to be shipped. If you do not receive the item in the next three days, please give us a call back. Response 2= The parts for this item have already been ordered, but there will still be some assembly required after you place your order. So you should get your item the week after next. Hubert's statements in response 1 are most likely referring to a product made by___________operation, and his statements in response 2 are most likely referring to a product made by________ operation. Of these two operations, the operation referred to in_________involves a lower degree of processing after an order is placed.

a make-to-stock, an assemble-to-order, response 1

The CEO of Fox Mart wants to know what his company's financial position looked like on the 31st of December of the previous year. The financial report he should look at is the _____.

balance sheet

A manufacturing operation that produces large quantities of different products in standard sizes would be considered as a

batch production

Keeping track of the number of cases of blinding trachoma can be difficult because people may be unwilling to report their illnesses, and this should be considered when Pfizer evaluates the___________of eliminating the disease.

cybernetic feasibility

From the details of this case study, it seems that _________ are used to create the initial digital copies of the texts, a method that requires _________.

electronic scanners; a document feeder to manipulate a product

One important thing to remember is that all of this information technology is created to aid in the process of acquiring knowledge. Knowledge still resides in people, but information systems have been created to capture the specialized knowledge and decision rules used by others, the process behind

expert systems

A(n) _____ allows companies to exchange information and conduct transactions by purposely providing outsiders with direct, web browser-based access to authorized parts of a company's information system.

extranet

Once a company compares its actual performance to performance standards, the next step that it should take in the control process is to:

identify deviations.

The EVA is a financial analysis that tells you:

if a company's profits are greater than the cost of its capital.

Alison is highlighting sections of a report that pertain to the amount of materials used in producing a product. The report gives her more information, but she wants to focus on this one kind of input, indicating that she is measuring

partial productivity

Wayne's notes include details that pertain to the characteristics of useful information. His notes about there being a different customer base at the Main Street and Lincoln Avenue locations are in reference to the _________ of information

relevance

Affinity patterns occur when:

two or more database elements tend to occur together in a significant way.

Voula's job is to remove products from the assembly line that are in some way defective. She has been doing this for a couple of years and has become skilled at quickly spotting those products with any__________ from the standard

variation

Alana manages the inventory for a company that manufactures toy trucks. She is recording the number of trucks that are partially completed, sorting through the

work-in-process inventories