MGMT300 - Final Review
Which of the following styles of management involves exertion of minimum effort to get the required work done?
1,1
Robert the operations manager of a manufacturing company, gives adequate attention to the needs of his employees and maintains a friendly organizational atmosphere. However, he is often criticized for not meeting the performance goals and poor quality of products. Robert's managerial style is likely to be associated with what score in the managerial grid?
1,9
Albert believes adequate organizational performance is possible by balancing the need to get good quality work done on the one hand and addressing the needs of his employees on the other. What score in the managerial grid is most closely associated with Albert's managerial style?
5,5
What score in the managerial grid is associated with ideal managerial style?
9,9
Explain the concept of grid organizational development (grid OD).
>>People change<< (one of the three categories of change) is often >>referred to as organization development.<< Grid organizational development is a commonly used technique based on a theoretical model called the managerial grid. The managerial grid is based on the concept that various management styles can be described in terms of concern for people and concern for production
Which of the following statements about group think is true?
A GROUP with a high level of cohesiveness is likely to be susceptible to groupthink.
Organizations must clearly define and acknowledge information security accountability and responsibility. Which of Generally Accepted Security Principles (GASSP) for maintaining information security is being talk about here?
ACCOUNTABILITY PRINCIPLE
According to McClelland, people who have the desire to do something better or more efficiently than it has ever been done before have a high need for _____
ACHIEVMENT
According to McClelland a manager who has a cooperative team-centered management cycle style, who prefers to influence subordinates to complete tasks through team efforts has a high need for
AFFILATION
According to McCelland, people who have the desire to maintain close, friendly, and personal relationships have a high need for
AFFILIATION
The operations manager of Pgasus Inc. wants to know the return on investment (ROI) on a recent promotional drive to develop the marketing strategy for next year. The marketing manager sends him a detailed report on all the personnel in his department and the salaries and bonuses paid to them over the past year. This information is likely to be useless to the operations manager because it is not
APPROPRIATE
The ___ of GASSP's key principle states that organizations should periodically assess the risks to information and information systems.
ASSESSMENT PRINCIPLE
A task group charged with performing some type of specific activity is an ___
COMMITTEE
____ is the process of sharing information with other individuals.
COMMUNICATION
___ involves ensuring that an event occurs as it was planned to occur.
CONTROL
One of the benefits of utilizing committees is that ____
Committees improve the quality of decision making
_____ is the process of converting messages back into information.
Decoding
The theory based on the concept that individuals compare their inputs and outcomes with their coworkers to determine if they are being treated fairly is the _____
EQUITY THEORY OF MOTIVATION
The ___ need of Maslow's needs is generally divided into two categories: self respect and respect from others.
ESTEEM
Henry's phenomenal contributions to the project was recognized by his boss. Appreciating Robert's contribution, his boss promoted him to the position of team leader for their upcoming project and vested upon him the responsibility of heading a team of 15. In accordance with Maslow's needs, which of the following needs of Robert's has been satisfied?
ESTEEM NEED
According to Maslow's needs once someone has fulfilled his social needs, he would then be motivated to meet his ____
ESTEEM NEEDS
According to Maslow, if an individual is driven to get respect from others, the person is being motivated by the ____
ESTEEM NEEDS
A CHANGE AGENT is an environmental factor that acts as a moderator for organizational changes.
FALSE
According to the equity theory, the only way people react when treated unfairly at work is seeking employment elsewhere
FALSE
Consideration behavior is any leadership activity that delineates the relationship between the leader and the leader's followers
FALSE
Leadership is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal.
FALSE
The process of guiding the activities of organization members in appropriate directions is called controlling.
FALSE
______ is a mode of thinking that group members engage in when the desire for agreement so dominates the group that is overrides the need to realistically appraise alternative problem solutions
GROUP THINK
Trot is the CEO of a consulting firm. He plays a key role in guiding the activities of organization members in appropriate directions. This role performed by Trot is called ______.
INFLUENCING
____ is the process of guiding the activities of organization members in appropriate directions.
INFLUENCING
____ rewards are those that come directly from preforming a task
INTRINSIC
Situational theories of leadership, except for Fiedler's theory, are all based upon the concept of
LEADER FLEXIBILITY
According to the life cycle theory, the ability of followers to perform their jobs independently, to assume additional responsibility, and to desire to achieve success is called
MATURITY
Encoded information that the source intends to share with another person is called a _____.
MESSAGE
Value Innovations Inc. engages in selling computers and other electronic components through telephone and Web orders. The company has decided to change some of its policies. When recruiting employees, it will now focus primarily on the attitudes of individuals. Here, the company is concentrating on an ____ factor.
PEOPLE
The extent to which an individual is able to influence others so they respond to orders is called ______
POWER
Organizational effectiveness depends primarily on activities centering around three classes of factors:
People, technology, structure
____ have been caled the "SIAMESE TWINS OF MANAGEMENT"
Planning and controlling
The ____ need of Maslow's hierarchy of needs relates to the individual's desire to be free from harm, including both bodily and economic disaster.
SECURITY
When an individual leaves an organization to start up a company because the former did not provide room for the growth or development of his potential, Maslow's theory would predict that the individual is being motivated by
SELF ACTUALIZATION
A well known brand management company is emphasizing creating a sense of community within their organization via team based projects and various cultural events to promote a friendly atmosphere. Under the given circumstance, which of the following of Maslow's needs is the company emphasizing
SOCIAL NEED
According to Maslow's needs, a person's desire to be accepted by others is reflected by the ___
SOCIAL NEED
A ____ is a sign that a problem exists
SYMPTOM
Carrie is the CEO of a leading electronics manufacturer. She bases her managerial recruitments entirely on aspects such as the prospect's intelligence quotient, emotional maturity, dependability, persistence, and the drive for continuing achievement. Which of the following approaches to leadership does Carrie believe in?
TRAIT
Which of the following approaches to leadership views the personal characteristics of an individual as the main determinants of how successful that individual could be as a leader?
TRAIT approach
Under which of the following leadership theories does the leader inspire organizational success by profoundly affecting follower's beliefs in what an organization should be, as well as their values, such as justice and integrity?
TRANSFORMATIONAL LEADERSHIP
A manager makes sure the job gets done whereas a leader cares about and focuses on people who do the job.
TRUE
An individual's early experience determines of McClelland's three needs are the most highly developed and therefore dominate their personality.
TRUE
Feedback is the destination's verbal reaction to a message in interpersonal communications.
TRUE
Generally Accepted Security Principles (GASSP) equity principle states that management shall respect the rights of all employees when setting policy regarding security measures.
TRUE
Groupthink is the mode of thinking group members engage in when the desire for agreement and the "we-feeling" is so dominant it overrides realistic alternative problem solutions.
TRUE
Messages tend to become more distorted as the length of the series increases in serial transmission.
TRUE
Stimuli that compete with the communication message for the attention of the destination are called noise.
TRUE
The OSU studies concluded that leaders exhibit two main types of behavior --- structure behavior and consideration behavior.
TRUE
The basic elements of the interpersonal communication process are the source, the encoder signal, and the decoder.
TRUE
The information that managers receive heavily influences managerial decision making
TRUE
The path-goal theory of leadership suggests that the primary activity of a leader is to make desirable and achievable rewards available to organization members who who attain organizational goals.
TRUE
To control successfully managers must understand not only the control process, but also how organization members relate to it
TRUE
____ helps managers enhance the success of the overall management system through effective controlling.
The controlling subsystem
Which of the following statements about a group is true?
The most common technique for accomplishing work through people is dividing them into work groups.
Which of the following statements about formal groups is true?
The placements of organization members in such areas as marketing departments and personnel departments are examples of establishing formal groups.
Organizational changes typically affect the established lines of organizational communication.
True
The life cycle theory of leadership maintains that
a manager's leadership style will be effective only if it is appropriate for the maturity level of the followers
A signal refers to ______.
a message transmitted from one person to another
The difference between needs-goal theory and Vroom's expectancy theory is that Vroom's theory _____
addresses the issue of motivation strength
Which of the following is the correct sequence of the stages of group think?
antecedents, concurrence seeking, symptoms of group think, decision making defects, poor decision outcomes
Which of the following is one of the primary managing activities?
building corporate culture
Grid organization development technique is commonly used for ____.
changing people in organization
formal groups are commonly divided into ___ and ____
command groups; task groups
According to the OSU studies, the behavior that reflects friendship, mutual trust, respect, and warmth in the relationship between leader and follow is called ____.
consideration behavior
William Cooley is the manager of a professional football club. He bases his relationship with the players on aspects such as friendship, mutual trust, respect, and warmth in the relationship. Here, William is displaying
consideration behavior
Tim is speaking to one of his professors. He tells the prof. that he is satisfied with the grades that he has received. In this situation, Tim is the ____.
encoder
Which of the following is the primary purpose of the influencing subsystem?
enhancing the attainment of management objectives
Which of the following is an example of an extrinsic reward?
getting a salary increment
The central theme of leadership is ______.
getting things accomplished through people
According to McClelland's acquired needs theory, an individual who is greatly motivated to influence others and to assume responsibility for subordinates' behavior has a ____
high need for POWER
When most individuals join an organization they are unable to solve task-related problems independently. According to the life cycle theory, which of the following is the appropriate leadership style for these individuals?
high task and low relationship
In maslow's hierarchy of needs, a social need ___
includes the desire for love, companionship, and friendship
Primary management activities such as communicating, leading, and motivating are considered ______.
influencing processes
Transformational leadership _____
inspires organizational success by affecting followers' beliefs in what an organization should be as well as their values
informal groups are divided into ___ and ___
interest groups; friendship groups
A formal group is a group that
is formed by management to perform organizational tasks
According to the Michigan studies, behavior that focuses primarily on the work a subordinate is doing is known as
job-centered behavior
Which of the following is a conclusion derived from the OSU studies on leadership?
leaders exhibit structure behavior and consideration behavior
Which of the following statements of a manager is consistent with the views expressed by the life cycle theory?
leadership styles depend on the ability of followers to perform jobs independently
What does a managerial grid score of 9,1 indicate?
manager is effective in satisfying relationships and is less concerned about production
Which of the following terms refers to the process of people change?
organization development
Which of the following is one of the primary benefits of informal group membership?
perpetuating social and cultural values that group members consider important
According to Maslow's hierarchy of needs, which of the following needs includes the needs for water, food, rest, sex and air?
physiological need
The correct order of maslow's hierarchy of needs is _____.
physiological, security, social, esteem, self-actualization
A self-actualized need ___
refers to the desire to maximize whatever potential an individual possesses
Which of the following is an example of an intrinsic reward?
sense of achievement when attaining an organizational goal
Which of the following theories describes how motivation occurs?
vroom expectancy theory
Which of the following is an example of a structural factor that determines organizational effectiveness?
work procedures
