Mgmt_3000_Exam2

_____ are individual investors or groups of experienced investors who provide funding for start-up businesses.

Angel investors

Which of the following describe coordinating activity?

As a manager at CBA Rides, Mason's primary responsibility is to bring together the work of others both inside his work unit and out.

Which of the following describe supervision activity?

As the consumer division head of JNJ Systems, Riya continually oversees the work of her subordinates.

Behavioral event interview should be conducted during which step for effective recruiting of key leadership hires?

Assess the candidates

Which of the following describe the first phase of an Appreciative Inquiry (AI) practice?

Define

______ includes facts about income, education levels, age groups, and the ethnic and racial composition of a population.

Demographics

Which of the following step managers should focus on once the strategic analysis is completed in the strategic management process?

Develop objectives

According to the BCG Matrix, which of these business units should be scrapped/divested?

Dogs and Question Marks

_____ is (are) the big-picture goals for the company.

Strategic objectives

Which of the following describe the high-level planning performed by company executives in order to set the overall direction of the company?

Strategic planning

Which of these is the process of planning and implementing actions that will lead to success in competition?

Strategy

Which of the following SWOT factors are internal to the firm?

Strengths and weaknesses

Which of the following represents the changes in the overall formal relationships, or the architecture of relationships, within an organization?

Structural change

XY Deliveries, a package delivery company, is organized as XY North, XY South, XY East, XY West, and XY Central divisions in the United States. Which of the following best describe the structure at XY Deliveries?

Geographic structure

Which of the following is true for BCG Matrix?

The BCG Matrix is not applicable for firm's that operate in one business unit.

Which of the following model of change proposed the sequence of "Unfreeze, Move, Refreeze"?

Lewin's Change Model

"M" in SMART Framework refers to which of these?

Measurable

Jay Patel is the HR manager at BNB Manufacturing. Jay wants to establish the pay-for-performance structure at BNB. In these efforts, Jay's boss tells him to include the design of a merit matrix that ties employee annual pay increases to performance as well as the design of a short-term bonus matrix and a long-term bonus pay-for-performance strategy. Jay should focus on which of the following step in the framework to address these issues?

Update compensation processes with new pay for-performance elements.

"V" in VRIO refers to which of these?

Value

Which of the following is the first step of strategic management process?

Vision and Mission statements

The managerial grid developed by Blake and Mouton suggests:

a high concern for production and people is universally the most effective

Classical management thinking advocates:

a separation of planning and doing

Human resources compliance is an area that traces back to the very origin of the human resources function—to

administrative and regulatory functions.

The difference between the small business owner and the entrepreneur is that the entrepreneur:

assumes the risk of the business

Which of the following is NOT one of the advantages of owning a small business? ability to serve specialized markets personal service efficiency of operation flexibility avoidance of taxes

avoidance of taxes

Within an organization, the primary lever to address the drive to _____ is culture, and the actions are to foster mutual reliance and friendships, to value collaboration and teamwork, and to encourage best practice sharing.

bond

Which of the following represents is one of the most difficult kinds of changes to create within an organizational system?

culture change

Within an organization, the primary lever to address the drive to _____ are performance management and resource-allocation processes, and the actions are to increase process transparency and fairness, and to build trust by being just in granting rewards, assignments, and other recognition.

defend

At BAC Toys, employees go through hiring and onboarding, to performance management and talent development, all the way through to transitions such as job change and promotion, to retirement and exit. This is called ______.

employee life cycle

The person who takes the risk of starting and managing a business to make a profit is called a(n):

entrepreneur

As the Chief Executive Officer (CEO) of Organic Foods International, Rebecca signs major contracts with various food suppliers as well as many legal documents. Rebecca is playing the role of a

figurehead.

Once Arnold Patel had decided he wanted to quit working as a Web designer for a large advertising agency and go into some kind of business for himself, he did a self-assessment, which indicated that he had an entrepreneurial spirit. His next step will be to:

find the idea for his business

Power with respect to leadership essentially answers the question:

how

The skills, knowledge, and experience of an individual or group and its value to an organization refers to _____.

human capital

If an organization introduced a control activity at the input stage, at the output stage, and sampled items during the throughput process they would be using a:

hybrid system

The outcomes or goals stated in an organizations mission statement, annual report, and charter are called

official goals

A(n) ________ is a potential situation that a firm is equipped to take advantage of.

opportunities

Although HR is responsible for creating and facilitating the performance management processes, it is the ______ that need to strongly support the process and communicate the linkage of performance management to overall organizational goals and performance.

organizational managers

A Theory Y leader would likely tend to exhibit which of the following leadership styles?

permissive democratic

Angel investors:

provide funding for start-up businesses

The major determinants of goal commitment include all of the following EXCEPT: participation job satisfaction rewards and incentives self-efficacy expectancy of success

rewards and incentives

A _____ strategy is a strategy for a company to maintain its current income, market share, or geographic reach.

stability

The plan that integrates, guides, and serves as a bases for controlling organizational activities for the immediate and long-range future, plus establishes boundaries for managerial decision making is called:

strategic plan

Controlling with respect to the planning process follows:

supportive plans

Suppose that an organization decides to switch from a five-day forty-hour workweek to a four-day forty-hour workweek. This major plan would require:

supportive plans

In the ____ phase of the organizational life cycle, the organization expands, and the hierarchy deepens, now with multiple levels of employees. Lower-level managers are given greater responsibility, and managers for significant areas of responsibility are identified.

sustained success

Organizations tend to increase the amount of planning and control closer to the point of execution when:

the market is stable and not complex

The path-goal theory of leadership includes all of the following EXCEPT: the modification of leader behavior to fit the situation matching the situation to the leader the modification of the situation to fit the predominant style of leadership a focus on observable behavior All of these are included in the path-goal theory of leadership

the modification of the situation to fit the predominant style of leadership

Research evidence on the managerial grid supports which of the following statements?

there is no universally effective style of leadership

When a Sally assesses the external competitive environment facing her firm, she labels anything that would make it harder for her firm to be successful as a(n) _______.

threats

_______ change is unintentional and is usually the result of informal organizing.

unplanned change

According to personality psychologists, leader traits will play a stronger role shaping leader behavior in what type of situations?

weak

Which of the following is NOT one of the traits identified by Locke as a precondition that endows people with leadership potential?

willingness to tolerate frustration

When leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work, it represents which of these?

Abundance-based change

"A" in SMART Framework refers to which of these?

Achievable

_____ refers to factors that prevent new firms from successfully competing in the industry.

Barriers to entry

____ is a process in which the performance standard is based on another firm's superior performance.

Benchmarking

Which change model argues that an organization is constantly developing and adapting to its environment, much like a living organism?

Complex Adaptive Systems

World at Work defines a total rewards strategy as the six elements of total rewards that collectively define an organization's strategy to attract, motivate, retain and engage employees. Which of the following is NOT an element of this total rewards?

Employee life cycle

Which of the following is NOT an activity of strategic management process?

Establish compensation for performance

Businesses close down for many reasons. Which of the following is NOT a typical reason for a business failure? The owner had inadequate business knowledge. The owner lacked management expertise. The owner engaged in inadequate planning. Interest rates were high. Expenses were lower than the owner expected.

Expenses were lower than the owner expected.

_____ entitles eligible employees to take up to 12 weeks of unpaid, job-protected leave in a 12-month period for specified family and medical reasons.

FMLA of 1993

A firm's internal environment contains elements that can impact the firm but are generally beyond its direct control.

False

In the context of Porter's model, a substitute is the similar products like rivals.

False

The weakest levels of MBO appear to manifest themselves when top management is too involved.

False

_____ is at the core of most business failures.

Inadequate planning

Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization?

Incremental change

Jason has expertise in change management processes. Jason can be classified as a(n) ______.

OD Consultant

_____ refers to the constant shifts that occur within an organizational system.

Organizational change

Which of the following describes the process of setting up organizational structures to address the needs of an organization and account for the complexity involved in accomplishing business objectives?

Organizational design

"R" in SMART Framework refers to which of these?

Relevant

Jay Patel is the HR manager at BNB Manufacturing. Jay wants to establish the pay-for-performance structure at BNB. Jay's boss is interested in the following questions: How much differentiation of performance will we have? What is the cost of doing this pay-for-performance? Jay should focus on which of the following step in the framework to obtain these answers?

Review the financial impacts of creating pay-for-performance changes.

A firm's strategic position should try to be unique in some way that competitors cannot imitate quickly or easily

True

Strategic, administrative, and operating plans are:

hierarchical plans

Talent reviews often employ the use of a(n) ______, which plots employee performance versus employee potential and provides the reviewer with nine distinct options, or boxes, to categorize where the employee is.

9-box template

Which of the following represent a model specifically designed as an abundance-based, bottom-up, positive approach?

Appreciative Inquiry (AI) model

In the final stage of an MBO program the control process is developed by upper management.

False

_____ factors are characteristics of the firm itself.

Internal

Which of the following definitions of leadership is adopted by your textbook authors?

Leadership is defined as a social influence relationship between two or more persons who depend upon one another for the attainment of certain mutual goals in a group situation.

Which of these is a general description of how the firm will try to accomplish the firm's vision?

Mission statement

ABC Products is interested in identifying what technological opportunities exists for their business. ABC should use which of the following strategic analysis tools?

PESTEL

The _____ is an agency of the federal government that offers both managerial and financial assistance to small businesses.

Small Business Administration

Leaders must be aware of the presence of neutralizers and their effects so that they can eliminate troublesome neutralizers or take advantage of any potential benefits that accompany them.

True

Repeated failures to gain personal control may cause workers to develop what has been called learned helplessness.

True

Which of these is an expression of what a business's founders want that business to accomplish?

Vision statement

Which of these refers to the increasing competition for recruiting?

War for talent

According to the evolution of HR work, ______ focused on the design of innovative HR practice areas such as compensation, learning, communication, and sourcing.

Wave 2

According to the evolution of HR work, the integration of HR strategy with the overall business strategy has been the focus of which of the following?

Wave 3

A well-written business plan should contain: a vision and mission statement a management plan executive summary or company overview a marketing plan all of the above

all of the above

All of the following are reasons for formulating plans EXCEPT: to offset certainty to provide a coordinated road map for future activities to focus organizational activity on objectives to facilitate control by establishing a standard None of these

to offset certainty

The weakest impact of MBO effects appear to manifest themselves when:

top management does very little to talk the value/importance of MBO

When organizations face a turbulent environment, intense competition, and the need to move fast, the most appropriate leadership would be:

transformational

The relationship between leader behavior and follower behavior can best be characterized as:

while the effectiveness of leader behavior is determined by follower characteristics or expectations it has also been found that follower behavior determines leader behavior

A leader who wants to communicate a vision in such a way that it provides meaning will likely use:

storytelling

Two important group outcomes or consequences of the interactive process that unfolds between a leader, follower, and the situation include:

task performance and group maintenance

Who provides the start-up financing for the majority of new small businesses?

the business owner and his or her family and friends

One way to ease the burden of managing a business is to hire an outside consultant. Which of the following is an example of an outside consultant that might be useful to a small interior design company? an advertising company to design its ad in the local newspaper a certified public accountant to manage its money an attorney who is well-versed in small business law all of the above a company to mail its brochures to building contractors within a 200 mile area

all of the above

When Art Baer read that Singapore would lift its ban on chewing gum, he thought to himself, "There has to be a market there." Baer, 26, knew if he was going to move beyond the daydreaming stage, he had to move fast. After investing $20,000 of his own money into developing a product he called Impress Gum, Baer quit his job, flew to Singapore, talked to the right people in the government, lined up a manufacturer, and hired a marketing firm to promote his gum, which fights tooth decay. Baer is an example of a(n) ______ entrepreneur.

classic (Classic entrepreneurs are risk takers who start their own company based on innovative ideas.)

Which of the following conclusions have been supported by the Ohio State leadership studies?

the effects of consideration and initiating structure are not consistent from situation to situation

In which structure an organization has multiple reporting lines of authority for employees?

matrix structure

When Suzanne Pogell wanted to learn to sail, but she could find no one to teach her because men were the ones who sailed, and women were their crew. She finally convinced someone to teach her to sail, and after mastering sailing, she started an all-woman sailing school called Womanship. Pogell started small and plans to stay small. She would be correctly called a(n):

micropreneur (Micropreneurs are classic entrepreneurs that start small and plan to stay small.)

Michael Bronner made a killing in the direct marketing business as the cofounder and CEO of Bronner Slosberg Humphrey, a wildly successful direct-marketing firm. His newest venture, Upromise Inc., enlists some of America's largest corporations to help families pay for college and is extremely successful. The 40-year-old Bronner will more than likely start at least one more new company before he retires because Bonner is a(n):

multipreneur (Multipreneurs are entrepreneurs that start a series of companies.)

When Elizabeth is representing management side and is dealing with union representatives and labor agreements and settling terms of employees contracts and salary increases, Elizabeth is engaging in the role of a

negotiator.

Which of the following models of leadership suggests the motivational function of the leader consists of increasing personal payoffs to organizational members for work attainment and reducing barriers in order employees to be more successful?

path-goal

The process by which managers establish goals and specify how these goals are to be attained is:

planning