MGMT310A CH12

The ability to drive change and innovation through inspiration and motivation.

Leadership

Loretta wants her employees to be satisfied with their jobs, so she gives them the assignments they will like the most. Loretta is likely to have a ______________________ management style.

Relations-Oriented

A topic of debate is whether the primary job of a leader is to ensure the _________________ of subordinates, that is, the ir well-being and contentment.

Satisfaction

Forecasting the likely result that might occur when several events and stakeholders are linked together.

Scenario Building

A focus on how jobs, work, and incentive schemes could be designed to improve productivity using industrial engineering methods.

Scientific Management

Some researchers believe certain characterist ics of effective leaders are _________________ and apply to all leaders in all situations.

Universal

An acronym for volatile, uncertain, complex, and ambiguous that captures the context in which today's organizations compete.

VUCA

The _____________________ says that leaders should use different leadership styles based on their employees' levels of skill and mot ivation.

Situational Leadership Theory

A clear differentiation of tasks and responsibilities among individuals; coordination through a strict hierarchy of authority and decision rights; standardized rules and procedures; and the vertical separation of planning and execution so that plans are made in the upper ranks of an organization and

Bureaucratic Organization Structure

The combination of all contextual forces and elements in the external and internal environments of a firm.

Business Environment

Intelligence and deductive reasoning are both __________________________ that help leaders make better decisions.

Cognitive Skills

The concepts of in-groups and out-groups are part of the _____________________ theory of management.

Leader-Member Exchange

A business framework where the job of top managers is to produce the highest possible stock market valuation of the firm's assets.

Shareholder View

A consultant might use _________________ to show that managers use both a task orientation and a relationship orientation in their leadership style.

A Managerial Grid

"According to leader-member exchange theory, for leadership to be fair and lead to higher performance, leaders and followers should progress through _________________ ."

A Relationship Life Cycle

After Bob has shown Al that he is responsible and can complete the tasks associated with his formal job, Bob will enter the _____________________ phase.

Acquaintance

Some people believe that certain individuals are naturally leaders and that they are _________________ and therefore those who aren't cannot develop leadership skills.

Born that way

A headline in London's Daily Mail proclaimed, "A visionary who changed the face of shopping: If our leaders had one iota of Tesco boss Sir Terry Leahy's drive and flair, Brita in wouldn't be in such a mess." This headline describes a _______________________ leader who communicates a strong vision to inspire followers.

Charismatic

After being told that he would receive a promotion if he created a marketing plan that increased sales by 25 percent, Larry realized that his manager was using a _________________ approach to leadership.

Cognting

The ability to understand the impact of environmental factors on a firm and the ability to understand how to influence those same factors.

Contextual Intelligence

If a manager is an excellent leader in one situation or with one group of employees, but an ineffective leader in another situation, this is evidence of the _________________ of leadership.

Contingency

The systematic assessment of the external environment to prepare for a possible range of alternative futures for the organization.

Contingency Planning

A view of the firm where effective organizational structure is based on fit or alignment between the organization and various aspects in its environment.

Contingent View

With the _____________________ leadership style, the leader provides little direction and little support. Instead, followers make and implement decisions.

Delegating

A tool that managers use to scan the business horizon for key events and trends that will affect the business in the future.

Environmental Scanning

According to _____________________ managers will be more or less effective in different situations (characterized based on leader-member relations, task structure, and positional power) based on their style of leadership.

Fiedler's Contingency Model

The "_________________ " theory of leadership suggests that leaders such as Indra Nooyi of PepsiCo are born, not made.

Great Man

In the _____________________ leadership style, the leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.

Guiding

"Louise works for a small entrepreneurial start-up. The owner is fair but demanding and considers all employees to be her family. The owner's values may cause Louise to adopt which of the following styles? Low-Relationship, High-Task High-Relationship, Low-Task Low-Relationship, Low-Task High-Task, High-Relationship"

High-Task, High-Relationship

"Samuel works for a large security firm. Senior management at the company is acutely aware of the problems that can arise when managers and employees become too friendly, and as a result, they discourage all non-work-related conversations in the office. What quadrant of the preceding figure best reflects the leadership style Samuel is most likely to adopt with his employees? High-Task, Low-Relationship High-Relationship, High-Task Low-Task, Low-Relationship High-Relationship, Low-Task"

High-Task, Low-Relationship

The belief that organizations must be understood as systems of interdependent human beings who share a common interest in the survival and effective functioning of the firm.

Human Relations Movement

The ambassador's ___________________________ included commun ication and social competency, and they helped her persuade the embassy staff to stay in a dangerous location.

Interpersonal Skills

Rigid organizational rules and physical distance can serve as _____________________ , making leadership behaviors irrelevant.

Leadership Neutralizers

Most research on _________________ indicates that leaders are likely to exhibit one of two types of behaviors: person-oriented behaviors or task-oriented behaviors.

Leadership Style

When employees are highly professional and acting in a cohesive work group, these attributes are _____________________ , and employees are often able to manage themselves.

Leadership Substitutes

If effective leaders exhibit certain behaviors that can be learned, then it is correct to say that leaders are _________________ and that anyone can improve their leadership ability.

Made

The act of working with and through a group of people to accomplish a desired goal or objective in an efficient and effective manner.

Management

When using active _____________________ leaders monitor employee work constantly, recognizing when employees meet standards and correcting employees when they make a mistake.

Management-By-Exception

A business framework where the firm is seen as a mechanism for converting raw materials into products to sell to customers.

Managerial View

If Mateo does become a member of Billy's in-group, he enters the _____________________ phase, and Billy will expect him to offer ideas as an equal partner who thinks more about the company's goals than Mateo's own goals

Mature Partnership

The _______________________________ stresses the importance of helping followers believe in their ability to do tasks and showing followers that they will be rewarded if they do their tasks well.

Path-Goal Theory of Leadership

A leader may prioritize the _________________ of subordinates, viewing high achievement as the purpose of leadership.

Performance

A business framework that identifies and analyzes multiple groups that interact with the firm and attempts to align organizational practices to satisfy the needs of these various groups.

Stakeholder View

In the first few weeks after his hire, Don will be in the _________________ phase and Agnethe will expect him to come to work on time and do what he has been told to do

Stranger

The process by which senior leaders of a corporation meet with business unit managers to review progress toward specific goals.

Strategic Review Process

In the _____________________ leadership style, the leader shares ideas with subordinates, gives them a chance to participate, and facilitates decision making.

Supporting

A manager who pressures his employees to complete the maximum amount of work possible is likely to have a _________________ management style.

Task Oriented

According to the _________________ theory of leadership, all leaders share certain characteristics, including self-confidence and high levels of energy.

Traits-Based

A manager who offers an employee a promotion for a job well done is using _________________ leadership.

Transactional

Darrin allows his highly skilled employees free rein to exper iment and make mistakes, but if the ir performance drops below a certa in standard, he coaches them and if performance does not improve, he issues a warning or even terminates them.

Transactional Leadership

To motivate longt ime employees who are at or past retirement age to stay with the company so the organization does not lose the ir expertise and deep relationships with customers, Columbia Office Furniture structures its retirement savings plan to make larger contributions to these employees' accounts each year.

Transactional Leadership

When Sascha hires a new employee, she explains that there is a probationary period of six weeks and after that, if the employee 's performance is satisfactory, a $1 per hour raise will be given.

Transactional Leadership

Guided by a strong moral compass and a sense of duty, _____________________ focus on the process of change and inspire through vision, trust, respect, and consideration.

Transformational Leaders

Jackson takes time to get to know each one of his subordinates, especially their needs for achievement, growth, and support, and he seeks to create work exper iences that will meet those needs.

Transformative Leadership

When employees raise problems at staff meetings, Jonna doesn't solve them. Instead, she asks the employees what approaches they would like to try. Her employees know they can suggest any possible solution, even one that implies criticism of Janna's management.

Transformative Leadership

When there is an opportunity to increase profits by comprom ising the vision of the organization, CEO Zach communicates clearly to employees and other stakeho lders that the organization will not compromise its values.

Transformative Leadership

A tool where key variables are monitored and modeled to help predict a change that might occur in the environment.

Trend Analysis