MGT 261 Final

3) Which of the following are NOT basic elements of organizational design? A) work specialization, span of control B) chain of command, line authority C) centralization, decentralization D) departmentalization, formalization

Chain of command, line authority

1) Organizational design requires a manager to ________. A) decide who leads a group within an organization B) change the culture of an organization C) change or develop the structure of an organization D) change the logo of an organization

Change or develop the structure of an organization

2) All of the following are part of the process of organizational design EXCEPT ________. A) deciding how specialized jobs should be B) determining rules for employee behavior C) determining the level at which decisions are made D) determining goals for the organization

Determining goals for the organization

4) Which of the following is synonymous with work specialization? A) division of labor B) job discrimination C) chain of command D) job preference

Division of labor

8) Today, managers favor this approach with regard to work specialization. A) All tasks are performed by all employees to promote fairness. B) Partners switch jobs every half hour to overcome boredom. C) Employees specialize to maintain efficiency. D) Monotonous tasks are shared by all employees to prevent perceived favoritism.

Employees specialize to maintain efficiency

10) ________ departmentalization is based on territory or the physical location of employees or customers. A) Functional B) Product C) Geographic D) Matrix

Geographic

32) Of the following, which is the main advantage of teams within an organization? A) increased organizational performance B) increased organizational coherence C) increased groupthink D) decreased legal costs associated with diversity

Increased organizational performance

5) Which statement accurately defines work specialization? A) It is the degree to which tasks are grouped together. B) Individual employees specialize in doing part of an activity rather than the entire activity. C) Jobs are ranked relative only to their worth or value to the businesses. D) Work specialization clarifies who reports to whom.

Individual Employees specialize in doing part of an activity rather than the entire activity

15) This is the goal of employment planning. A) selecting competent employees B) obtaining competent employees with up-to-date skills C) obtaining competent and high-performing employees D) selecting high-performing employees only

Obtaining competent and high performing employees

12) Human resource management is concerned with ________ competent employees. A) obtaining B) obtaining, training, motivating, and retaining C) obtaining, training, and motivating D) training and keeping

Obtaining, training, motivating and retaining

16) The last steps of the HRM process deal with ________. A) performance and compensation B) training and compensation C) compensation only D) skills

Performance and compensation

11) The first three activities of the human resource management (HRM) process are about ________. A) recruiting B) planning C) training D) downsizing

Planning

19) A wheelchair-bound applicant may be denied a job ________. A) under no circumstances B) if the job is strenuous or physically tiring in some way C) if the job requires complete physical mobility D) in some states

if the job requires complete physical mobility

46) Leaders are ________. A) individual people, while leadership is a process B) the first step in the leadership process C) individual people who study the leadership process. D) the final step in the leadership process.

individual people, while leadership in a process

48) Which of the following is NOT one of the eight traits associated with leadership? A) Drive B) Intelligence C) Introversion D) Job-relevant knowledge

introversion

21) Change can't be eliminated, so managers must learn to ________ successfully. A) avoid it B) ignore it C) work around it D) manage it

manage it

39) In which group development process is the group's energy directed to working on the group's task? A) storming B) forming C) norming D) performing

performing

26) Which of the following is an organizational technology change? A) purchase of a new backhoe B) employees expecting a raise C) employees accepting a new schedule D) widening of span of control

purchase a new backhoe

37) This stage involves the most conflict during the entire group development process. A) forming B) storming C) norming D) performing

storming

34) This kind of work group is brought together to accomplish a specific job or single activity, such as the development of a new product. A) command group B) formal group C) informal group D) task group

task group

42) A leader is someone who has managerial authority and can influence others. t/f

true

6) Early supporters of work specialization saw it as ________. A) a reliable way to increase productivity B) a good way to increase employee morale C) a source of innovation D) an immoral way to coerce workers into greater productivity

A reliable way to increase productivity

18) The ________ prohibits discrimination based on race, color, religion, national origin, or sex. A) Privacy Act B) Title VII of the Civil Rights Act C) Equal Pay Act D) Sarbanes-Oxley Act

Title VII of the Civil rights act

23) Which of the following is an example of a technology change within an organization? A) forming teams to complete tasks B) workers using new software C) workers wanting to telecommute D) workers wanting flexible hours

Workers using new software

30) Which of the following is an external force that would cause a company to make an organizational change? A) an organization-wide restructuring B) the naming of a new CEO C) a widening span of control for managers D) a booming economy

a booming economy

29) Which of the following is an internal force that can cause a company to make an organizational change? A) a new ad campaign B) new safety requirements C) a new rival company D) new pollution laws

a new ad campaign

14) Employment planning involves ________. A) addition of staff only B) addition of staff and reduction of staff only C) addition of staff, reduction of staff, and selection only D) addition of staff, reduction of staff, motivation of staff, and selection

addition of staff, reduction of staff and selection only

40) Permanent work groups are not likely to go through this stage. A) storming B) adjourning C) forming D) norming

adjourning

13) For the most part, ________ are involved in HR decisions within their own department or unit. A) very few managers B) some managers C) most managers D) all managers

all managers

41) Because leading is one of the four basic managerial functions, ________ leaders. A) all managers are B) all managers should be C) some managers are D) some managers should be

all managers should be

33) Formal groups ________. A) meet at a regular time and place B) are defined by an organization's structure C) include people who share a common interest D) include people who eat lunch together each day

are defined by an organizations structure

31) Many managers in today's business world have restructured work ________. A) around individuals rather than teams B) around teams rather than individuals C) around both individuals and teams D) around groups rather than teams

around teams rather than individuals

24) Which of the following is an organizational "people change"? A) work methods that people use B) authority relationships between people C) attitudes that people have D) job redesign

attitudes that people have

7) Early users of work specialization in the early twentieth century found that the practice ultimately resulted in ________. A) higher profits and better employee morale B) bored workers with low morale C) huge and permanent productivity gains D) better communication among employees

bored workers with low morale

22) Which of the following is an example of a structural organizational change? A) changing employee attitudes B) changing work practices C) purchasing new work equipment D) changing managerial span of control

changing managerial span of control

25) Which of the following is an organizational structure change? A) the building of a new workshop B) resentment of bosses by employees C) a new way to package chocolate cake D) changing who reports to whom

changing who reports to whom

35) This kind of work group brings individuals together from different work disciplines with different knowledge and skills. A) formal group B) cross-functional team C) command group D) self-managed team

cross-functional group

45) Early leadership trait research looked to find characteristics that might ________. A) distinguish ordinary leaders from great leaders B) define charisma C) identify the physical traits of leaders D) differentiate leaders from non-leaders

differentiate leaders from non-leaders

28) Falling interest rates are an example of what kind of external force that causes a company to need to make an organizational change? A) marketplace competition forces B) government laws and regulations C) labor market forces D) economic forces

economic forces

20) Affirmative action programs seek to make sure that employers ________ minority groups. A) pay equal wages to B) enhance employment opportunities for C) provide unemployment benefits for D) establish training programs for

enhance employment opportunities for

44) Ideally, all managers should not be leaders. t/f

false

36) The ________ stage of the group development process is complete when members begin to think of themselves as part of a group. A) forming B) storming C) norming D) performing

forming

27) The Patient Protection and Affordable Care Act is an example of which of the following forms of environmental change? A) internal B) technology C) government laws and regulations D) labor markets

government laws and regulations

49) Why was the trait theory of leadership mainly unsuccessful? A) Researchers were not able to identify a set of traits that always differentiated a leader from a nonleader. B) Organizations found the trait theory of leadership too expensive to implement due to the high costs of testing potential leaders. C) Research has shown that leadership traits are gender specific, so the process of choosing leaders based on traits is discriminatory. D) Too much emphasis was placed on personality traits rather than physical traits, which have been found to successfully predict leadership.

researchers were not able to identify a set of traits that always differentiated a leader from a non-leader

9) Functional departmentalization groups jobs by ________. A) tasks they perform B) territories they serve C) products or services they manufacture or produce D) type of customer they serve

tasks they perform

38) Norming is a stage of group development that occurs when ________. A) the group struggles for leadership B) the group defines its purpose C) the group develops cohesiveness D) the group defines its goals

the group develops cohesiveness

17) The most important environmental factor in the HRM process is ________. A) the business environment B) the natural environment C) the legal environment D) the scientific community

the legal environment

47) If a trait theory of leadership were true, then all leaders would possess ________. A) charisma B) the same traits C) different traits D) seven traits

the same traits

43) Leadership identifies a process while leader identifies a person. t/f

true

50) Behavioral theories of leadership focused on ________. A) who effective leaders were B) what characteristics effective leaders had C) how to identify effective leaders D) what effective leaders did

what effective leaders did