MGT 300: Chapter 1

Which of these organizations is considered for-profit?

a retail clothing store (Page 14: For-Profit Organizations: For Making Money)

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department. (Page 13: Functional Managers: Responsible for One Activity)

Sanjay is a manager at Ridgeway Appliance Corp. and is responsible for helping the company reach its goal of purchasing a manufacturing facility. He created a plan to guide the company in the purchasing process and the company successfully carried it out and bought the new facility. Which aspect of management did Sanjay demonstrate?

Effectiveness (Page 5: The Art of Management Defined)

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

Experiencing a sense of accomplishment (Page 8: The Rewards of Practicing Management)

The assembly line at the ice cream production facility used to have 20 workers. It now has 10 employees and 10 robots to do the job. The robots are an example of ______.

automation (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

A company's management team demonstrates efficiency when it uses resources to

be cost-effective. (Page 5: The Art of Management Defined)

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

database (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

Computerized collections of interrelated files for assembling large quantities of information are called ______.

databases (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional (Page 17: 3. Decisional Roles--Entrepreneur, Disturbance Handler, Resource Allocator, and Negotiator)

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical (Page 27: Challenge #5: Managing for Ethical Standards)

Mintzberg's study focused on the typical workday of _____.

executives (Page 15: The Manager's Roles: Mintzberg's Useful Findings)

Salvador supervises ten sales associates at a large retail store. What is Salvador's management level?

first-line (Page 12-13: First-Line Managers: Directing Daily Tasks)

In terms of management levels, managers who make short-term operating decisions and direct the tasks of nonmanagerial personnel are called _______ managers.

first-line (Page 12: First-Line Managers: Directing Daily Tasks)

A ______ organization's purpose is to make money by offering products or services.

for-profit (Page 14: For-Profit Organizations: For Making Money)

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager. (Page 13: Functional Managers: Responsible for One Activity)

Managers who are responsible for several organizational activities rather than just one are called ______ managers.

general (Page 13: General Managers: Responsible for Several Activities)

Tyler, a top manager at his company, is in charge of finance and human resources. Since he is responsible for several activities in the organization, he is an example of what type of manager?

general (Page 13: General Managers: Responsible for Several Activities)

Meaningfulness is associated with _____ rather than _____.

giving; taking (Page 28: Challenge #7: Managing for Happiness and Meaningfulness)

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage."

innovation (Page 24: 2. Innovation)

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal (Page 17: 1. Interpersonal Roles--Figurehead, Leader, and Liaison)

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager.

middle (Page 12: Middle Managers: Implementing Policies and Plans)

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called _______.

middle managers (Page 12: Middle Managers: Implementing Policies and Plans)

Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company?

monitor (Page 18: Table 1.1)

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers. This is an example of the _____ effect.

multiplier (Page 6: Why Organizations Value Managers: The Multiplier Effect)

A labor union is an example of a ______ organization.

mutual-benefit (Page 14: Mutual-Benefit Organizations: For Aiding Members)

The majority of a company's workforce is made up of _____.

nonmanagerial employees (Page 13: Nonmanagerial Employees)

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

As a result of the "interrupt-driven day," a major challenge managers face is ______.

time and task management (Page 16: 3. A Manager's Work Is Characterized by Fragmentation, Brevity, and Variety)

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top (Page 11: Top Managers: Determining Overall Direction)

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

top (Page 11: Top Managers: Determining Overall Direction)

For which level of management are conceptual skills particularly important?

top managers (Page 19: 2. Conceptual Skills--The Ability to Think Analytically)

What are two examples of a mutual-benefit organization?

trade associations and political party (Page 14: Mutual-Benefit Organizations: For Aiding Members)

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written (Page 15: 1. A Manager Relies More on Verbal Than on Written Communication)

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce (Page 24: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

What are three ways the text suggests you can build meaningfulness into your life?

find a way to build your natural strengths into your personal and work life, go out and help someone, and identify activities you love doing (Page 28: Challenge #7: Managing for Happiness and Meaningfulness)

An organization that wishes to achieve a competitive advantage through innovation should ______.

find creative ways to deliver new or improved goods and services (Page 24: 2. Innovation)

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization (Page 26: Challenge #4: Managing for Globalization--The Expanding Management Universe)

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization (Page 26: Challenge #4: Managing for Globalization--The Expanding Management Universe)

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing (Page 19: 1. Technical Skills--The Ability to Perform a Specific Job)

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50 (Page 15-16: 2. A Manager Works Long Hours at an Intense Pace)

Which three racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.

African Americans, Hispanics, and Asians (Page 26: Challenge #3: Managing for Diversity--The Future Won't Resemble the Past)

Which are rewards of studying management? (Select all that apply.)

Better understanding of how to relate to your supervisors wherever you work, Improved ability to manage yourself in the workplace, and Increased insight into how to interact with your coworkers (Page 7-8: The Rewards of Studying Management)

Stores of data so vast that conventional database management systems cannot handle them are known as

Big Data. (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

True or false: Mintzberg's study of chief executives revealed that the majority of their workday involved speaking face-to-face with customers.

False (Page 15-16: The Manager's Roles: Mintzberg's Useful Findings)

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False (Page 21: The Most Valued Traits in Managers)

Performing symbolic tasks that represent an organization

Figurehead (Page 18: Table 1.1)

Which managerial roles were identified by Mintzberg as interpersonal roles? (Check all that apply.)

Figurehead, Leader, and Liaison (Page 17: Interpersonal Roles--Figurehead Leader, and Liaison)

Which two descriptions accurately characterize artificial intelligence (AI) in the workplace?

It can be applied both to blue-collar and white-collar skills. and It includes using computer systems to mimic human reasoning. (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

Taking responsibility for the actions of subordinates

Leadership (Page 18: Table 1.1)

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"

Leading (Page 9: Figure 1.1)

Working with people outside a work unit or organization to develop alliances

Liaison (Page 18: Table 1.1)

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication. (Page 15: The Manager's Roles: Mintzberg's Useful Findings)

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals (Page 9: Figure 1.1)

According to Mintzberg, what are two of the decision-making roles of a manager?

Negotiator and Entrepreneur (Page 17: 3. Decisional Roles--Entrepreneur, Disturbance Handler, Resource Allocator, and Negotiator)

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

Organizing (Page 9: Figure 1.1)

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

Planning (Page 9: Figure 1.1)

What did Mintzberg observe about work behavior in the managers he studied?

Some worked up to 90 hours a week. and They almost always devoted lunchtime to meetings. (Page 15-16: The Manager's Roles: Mintzberg's Useful Findings)

According to Mintzberg, what are the informational roles of a manager?

Spokesperson, Monitor, and Disseminator (Page 18: Table 1.1)

What is considered the first law of business for achieving competitive advantage?

Take care of the customer. (Page 23: 1. Being Responsive to Customers)

What are two potential rewards of being an exceptional manager? (Choose all that apply.)

The ability to earn more than most workers and Fringe benefits, such as a large office or stock options (Page 6-7: The Financial Rewards of Being an Exceptional Manager)

What are primary skills that companies seek in top managers? (Select all that apply.)

The ability to motivate and engage others, The ability to communicate, and A high level of energy (Page 21: The Most Valued Traits in Managers)

Which of the following are true about nonprofit organizations?

Their purpose is to offer services to clients. and They may operate in the private sector. (Page 14: Nonprofit Organizations: For Offering Services)

True or false: Nonmanagerial employees do not formally supervise other employees.

True (Page 13: Nonmanagerial Employees)

True or false: Studying management enables you to understand how to manage yourself in the workplace and interact and relate more effectively with your supervisors and coworkers.

True (Page 7-8: The Rewards of Studying Management)

What is the definition of e-business?

Using the Internet to facilitate every aspect of running a business (Page 24: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

Which of the following represents an ethical challenge?

Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere. (Page 27: Challenge #5: Managing for Ethical Standards)

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as

a mentor. (Page 8: The Rewards of Practicing Management)

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes.

about half (Page 16: 3. A Manager's Work Is Characterized by Fragmentation, Brevity, and Variety)

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage (Page 23: Challenge #1: Managing for Competitive Advantage--Staying Ahead of Rivals)

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

cloud computing (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

At the hospital where Micah works, a new information system was implemented that allows a nurse to see what labs have been completed and patient history. This system is also accessible to the billing department, pharmacy, and primary care doctor and helps all employees work better together. This is an example of _____.

collaborative computing (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual (Page 19: 2. Conceptual Skills--The Ability to Think Analytically)

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

controlling (Page 9: Figure 1.1)

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling (Page 9: Figure 1.1)

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity (Page 26: Challenge #3: Managing for Diversity--The Future Won't Resemble the Past)

Marisol uses the Internet for all aspects of her small accounting business, from payroll to communications. This is an example of _____.

e-business (Page 24: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business (Page 24: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency (Page 23: Challenge #1: Managing for Competitive Advantage--Staying Ahead of Rivals)

It is the goal of the managers at Trevor's company to rework the production line so that it produces as many automobile parts as quickly as possible with its current workforce. This is an example of improving _____ to gain competitive advantage.

efficiency (Page 23: Challenge #1: Managing for Competitive Advantage--Staying Ahead of Rivals)

Producing goods and services with as few resources as possible in as little time as possible is referred to as _______.

efficiency (Page 24: 4. Efficiency)

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection. (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human (Page 20: 3. Human Skills--"Soft Skills," the Ability to Interact Well with People)

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human (Page 20: 3. Human Skills--"Soft Skills," the Ability to Interact Well with People)

Knowledge management involves implementing systems and practices in order to

increase the sharing of information. (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating?

informational (Page 17: Informational Roles--Monitor, Disseminator, and Spokesperson)

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading (Page 9: Figure 1.1)

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing (Page 9: Figure 1.1)

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people (Page 9: Figure 1.1)

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning (Page 9: Figure 1.1)

Country Fresh Ice Cream Shoppe has several competitors in the area. To have a competitive advantage, the company only uses fresh fruit delivered daily to make its sundaes and other ice cream treats -- the other ice cream stores in town use frozen fruit in their products. What is the company focusing on to have a competitive advantage?

quality (Page 24: 3. Quality)

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

quality (Page 24: 3. Quality)

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability (Page 28: Challenge #6: Managing for Sustainability--The Business of Green)

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability (Page 28: Challenge #6: Managing for Sustainability--The Business of Green)

Marietta is a store manager and notices that on rainy days, customers who have a wet umbrella feel inconvenienced deciding what do with it. Marietta decides to place a dispenser near the store entrance with complimentary plastic bags for covering an umbrella. Which aspect of competitive advantage is Marietta concerned with?

taking care of the customer (Page 23: 1. Being Responsive to Customers)

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical (Page 19: 1. Technical Skills--The Ability to Perform a Specific Job)

Elizabeth is an accountant for a large company and works out of her house. She uses e-mail, videoconferencing, and other technologies to communicate with her co-workers at the office. Someone who works from home using these technologies is said to

telecommute. (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

When employees work from home or remote locations by using a variety of information technologies, they are ______.

telecommuting (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

What are three examples of commonweal organizations?

the U.S. Postal Service, a local fire department and the military (Page 14: Nonprofit Organizations: For Offering Services)

Russ is the project manager of a multinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets using video and audio links on their computers so that they can see, hear and talk with one another. What technology does this BEST describe?

videoconferencing (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")

The New York and Chicago offices of Jenna's company have weekly meetings. Rather than flying to the respective offices, the employees use _____, which allows them to see, hear, and talk with each other over the computer.

videoconferencing (Page 25: Challenge #2: Managing for Information Technology--Dealing with the "New Normal")