MGT 304 FINAL EXAM

The observable level of culture makes up about what percent of cultural differences? a. 90% b. 10% c. 50% d. 40%

10%

Alicia possesses individual attributes that enhance her ability to influence others who are different from her. Alicia has: a. Cultural tightness b. A global mindset c. A third culture d. Cultural retooling

A global mindset

All of the following are statements made in the text regarding organizational development, except: a. It began with an insight that "there is nothing so practical as a good theory. b. Academics tend to write about theories of changing, and management practitioners tend to write about theories of change. c. Theories of organizational behavior are applied in organizational settings through organizational development interventions. d. Organizational leaders have experimented with a wide variety of organizational change interventions.

Academics tend to write about theories of changing, and management practitioners tend to write about theories of change

According to research on service industry companies, which of the following types of organizations rated highest in attention to detail? a. US Postal Service b. All service industry companies scored about average c. Transportation companies d. Accounting firms

Accounting firms

Which of the following is a way of listening that is creative, sensitive, accurate, emphatic, and nonjudgmental? a. Passive listening b. Active listening c. Communication apprehension d. Downward communication

Active listening

According to research on service industry companies, which of the following types of organizations rated highest in people orientation? a. US Postal Service b. All service industry companies scored average c. Transportation companies d. Accounting firms

All service industry companies scored average

According to research on service industry companies, which of the following types of organizations rated highest in outcome orientation? a. US Postal Service b. All service industry companies scored high c. Transportation companies d. Accounting firms

All service industry companies scored high

Which of the following communication network is more decentralized and allows a free flow of information among all group members? a. Circle b. Wheel c. Chain d. All-channel

All-channel

Which of the following is not one of the three types of strains resulting from stressors? a. Physiological b. Attitudinal c. Psychological d. Behavioral

Attitudinal

Which of the following leadership behaviors identified by the culturally endorsed implicit leadership theory is defined as - independent and individualistic leadership? a. Charismatic/value-based b. Participative c. Self-protective d. Autonomous

Autonomous

All of the following are listed in the text as tips for surviving the stress of organizational change, except: a. Fall in love with your job, and keep the romance alive. b. Develop a greater tolerance for constant changes in the game plan. c. Be careful in what you use as evidence to evaluate how much the organization cares about people. d. Avoid surprises or mid-course corrections.

Avoid surprises or mid-course corrections.

All of the following are acculturation strategies, except: a. Avoidance b. Integration c. Separation d. Assimilation

Avoidance

Which of the following is known as hostile behavior toward followers that may include ridiculing, spreading rumors, taking credit for work done by followers, giving the "silent treatment," and/or withholding information: a. Leadership stress b. Abusive supervision c. Dysfunctional direction d. Supervisory strain

Abusive supervision

Which of the following reactions to change occurs when employees support change and help the organization implement it? a. Resistance b. Compliance c. Commitment to change d. Championing

Commitment to change

Which of the following is referred to as the process by which individuals stimulate meaning in the minds of other individuals by means of verbal or nonverbal messages in the context of a formal organization? a. Perception b. Conflict c. Communication d. Interaction

Communication

Which of the following is an individual's level of fear or anxiety with either real or anticipated communication with another person or persons? a. Perceptual biases b. Communication apprehension c. Motivational deficiencies d. Noise

Communication apprehension

The pattern in which communication flows in organizations can be referred to as: a. Communication linkages b. Communication systems c. Communication networks d. Communication grids

Communication networks

68. Cross-cultural communication _________________. a. Is nothing to be concerned with in today's organizations b. Is similar to the grapevine c. Compares one culture to another d. Focuses on the behavior of two individuals' communication patterns Answer Location: Cross-Cultural Communication

Compares one culture to another

According to the Denison model of organization culture, which of the following culture values is in the quadrant of internal focus and stable? a. Consistency b. Involvement c. Adaptability d. Mission

Consistency

Which of the following is defining values and subsystems that are the basis of a strong culture? a. Involvement b. Adaptability c. Mission d. Consistency

Consistency

All of the following are aspects of ethical climates, except: a. Caring b. Law and code c. Rules d. Dependence

Dependence

Ilene is the target of her coworker's aggression in the workplace. She is experiencing: a. Indirect effects b. Direct effects c. Role ambiguity d. Role conflict

Direct effects

Which of the following is not one of the eight levels of differences on which cross-cultural communication can falter? a. Directness b. When to talk c. Pacing and pausing d. Formality

Directness

Another term for two-way communication is: a. Binomial communication b. Triadic communication c. Quadratic communication d. Dyadic communication

Dyadic communication

Which of the following is e-mail or other electronic communication directed at a specific person that causes substantial emotional distress and serves no legitimate purpose? a. E-harassment b. Netiquette c. Grapevine d. Downward communication

E-harassment

Tina sends messages distributed by electronic means from one computer user to one or more recipients. Tina is sending: a. Phone calls b. E-mail c. Smoke signals d. Verbal communication

E-mail

According to a Forbes article on the evolution of work, all of the following are elements of the future of work, except: a. Shared information b. Cloud technology c. Create the ladder d. E-mail as a primary form of communication

E-mail as a primary form of communication

Which of the following has become a primary mode for communicating within an organization? a. Faxes b. E-mail c. Video chat d. Text messages Answer Location:

Email

All of the following are examples of how technology drives organizational change, except: a. Mobile devices b. Social media c. Emerging markets d. Internet security

Emerging markets

Another term for challenge-related stress is: a. Eustress b. Mestress c. Hindrance-related stress d. Strain

Eustress

According to the book Results Rule! Build a Culture That Blows the Competition Away, all of the following are things in an organization culture that limit results, except: a. High turnover and low morale b. Ongoing inconsistency c. Focus on the external environment d. Short-term thinking

Focus on the external environment

Gloria wants to improve her active listening in the workplace. All of the following are guidelines she should know except: a. Listen for total meaning b. Respond to feelings c. Focus on what she should say next d. Note all cues

Focus on what she should say next

69. Intercultural communication _________________________. a. Is nothing to be concerned with in today's organizations b. Is similar to the grapevine c. Compares one culture to another d. Focuses on the behavior of two individuals' communication patterns

Focuses on the behavior of two individuals' communication patterns

All of the following are emotion-focused, behavioral methods for coping with stress, except: a. Focusing on job duties b. Engaging in non-work activities c. Seeking support d. Venting anger

Focusing on job duties

Which of the following involves analyzing the forces for and against change? a. Resistance to change b. Organizational development c. Force field analysis d. Workout technique

Force field analysis

Which of the following GLOBE cultural dimensions is defined as - the extent to which a collective encourages forward-looking behaviors such as delaying gratification, planning, and investing in the future? a. Future orientation b. Gender egalitarianism c. Assertiveness d. In-group collectivism

Future orientation

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "More people live (should live) for the present than for the future" [scored inversely]? a. Future orientation b. Gender egalitarianism c. Assertiveness d. In-group collectivism

Future orientation

Which of the following is a large-scale research program that sought to understand differences in leader behaviors and relationships with relevant organizational outcomes worldwide? a. EARTH b. NIMBY c. BATNA d. GLOBE

GLOBE

Which of the following rely heavily on situational cues for meaning when perceiving and communicating with others? a. Low-context cultures b. High-context cultures c. Low-impact cultures d. High-impact cultures

High-context cultures

All of the following are related to hindrance-related stress, except: a. Lessened loyalty b. Intentions to quit c. Higher performance d. Negative learning effects

Higher performance

All of the following are outcomes of an effective socialization process, except: a. Job performance b. Higher turnover c. Job satisfaction d. Organizational commitment

Higher turnover

Andy is experiencing excessive or undesirable constraints that interfere with his ability to achieve goals. Andy is experiencing: a. Eustress b. Challenge-related stress c. Goal-stress d. Hindrance-stress

Hindrance-stress

Cornelia is interested in reducing the impact of abusive supervision on employees in her organization. All of the following are suggestions listed in the text, except: a. Set up confidential or anonymous reporting "hotlines." b. Provide training focusing on appropriate supervisory behavior.s c. Ignore the abusive behavior and it will go away. d. Be aware that abusive supervision hurts the target of abuse as well as those who witness the abuse.

Ignore the abusive behavior and it will go away.

All of the following are examples of things in the observable level of culture, except: a. Dress b. Language and customs c. Celebrations and holiday food rules d. Importance of space

Importance of space

Which of the following GLOBE cultural dimensions is defined as - the degree to which individuals express pride, loyalty, and cohesiveness in their organizations or families? a. Future orientation b. Gender egalitarianism c. Assertiveness d. In-group collectivism

In-group collectivism

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "Aging parents generally live (should live) at home with their children"? a. Future orientation b. Gender egalitarianism c. Assertiveness d. In-group collectivism

In-group collectivism

The communication the sender transmits in the Shannon-Weaver communication process is: a. Verbal only b. Unaffected by noise c. Includes verbal and nonverbal elements d. Affected by the channel selected

Includes verbal and nonverbal elements

Which of the following is not one of the eight levels of differences on which cross-cultural communication can falter? a. What to say b. Listenership c. Incoherence d. Intonation and prosody

Incoherence

Dieter's boss wants him to work late, but his coworkers want him to leave when they do so they don't look bad. He is likely experiencing: a. Person-role conflict b. Intersender role conflict c. Role ambiguity d. Interrole conflict

Intersender role conflict

All of the following are organizational development interventions, except: a. Survey feedback b. Workout c. Interviewing d. Team building

Interviewing

The shape of the relationship between pressure and performance in the Yerkes-Dodson law is: a. U-shaped b. Inverted U-shaped c. Downward sloping horizontal line d. Upward sloping horizontal line

Inverted U-shaped

According to the Denison model of organization culture, which of the following culture values is in the quadrant of internal focus and flexible? a. Consistency b. Involvement c. Adaptability d. Mission

Involvement

Which of the following is defined as building human capability, ownership, and responsibility? a. Involvement b. Adaptability c. Mission d. Consistency

Involvement

Which of the following is not one of Hofstede's dimensions of national culture? a. Power distance b. Language and customs c. Collectivism-individualism d. Uncertainty avoidance

Language and customs

Monica is talking to her fellow sales agent about a prospective client's needs for an upcoming sales meeting. This can best be described as: a. Gossip b. Lateral communication c. Upward communication d. Downward communication

Lateral communication

Which of the following is the process by which employees communicate with others who are on the same level in the organizational hierarchy? a. Upward communication b. Downward communication c. Lateral communication d. Horizontal communication

Lateral communication

Another way to conceptualize relationship orientation is: a. Collectivism-individualism b. Uncertainty avoidance c. Power distance d. Masculinity-femininity

Masculinity-femininity

The book provided an example of the Yum! Brands, Inc. (Pizza Hut, Taco Bell, and KFC) implementation of a culture change that was proactive and radical. All of the following were actions the company took to create a new culture, except: a. Using new titles to signal intentions and signify new cultural meanings b. Developing a recognition culture to reinforce the new culture's values c. Realigning reward systems to validate and "walk the talk" on values d. Measuring the effectiveness and commitment of frontline employees to values

Measuring the effectiveness and commitment of frontline employees to values

All of the following are true regarding how men and women cope with stress, except: a. Women are more likely than men to ruminate about problems. b. Women were more likely to seek emotional support. c. Women are more likely to use positive self-talk. d. Men and women do not cope with stress differently.

Men and women do not cope with stress differently.

All of the following are examples of noise in the communication process except: a. Message b. Perceptual biases c. Uncomfortable room d. Cultural differences

Message

The final stage of organizational entry and assimilation is which of the following stages: a. Facilitation b. Acculturation c. Metamorphosis d. Indoctrination

Metamorphosis

Which of the following occurs when a person transforms from a new employee to an established contributor who is valued and trusted by other members of the organization? a. Metamorphosis b. Assimilation c. Anticipatory socialization d. Acculturation

Metamorphosis

According to the Denison model of organization culture, which of the following culture values is in the quadrant of external focus and stable? a. Consistency b. Involvement c. Adaptability d. Mission

Mission

Which of the following is defining the meaningful, long-term direction for the organization? a. Involvement b. Adaptability c. Mission d. Consistency

Mission

All of the following are physical outcomes related to stress, except: c. More use of health care d. More accidents c. More use of sick days d. More workers' compensation claims

More accidents

According to recent research by McKinsey & Company on organizations with major change initiatives, all of the following were successful change factors for senior managers, except: a. Motivation b. Commitment c. Communication d. Financial incentives

Motivation

Another term for e-mail etiquette is: a. Rules of order b. Grapevine c. Netiquette d. Spam protocol

Netiquette

All of the following are discussed in the text as important issues that arise during the pre-entry phase, except: a. The types of messages a new employee receives from the organization prior to starting work may differ from what was discussed in the hiring process.. b. New employees are typically concerned about how they are seen by existing organizational members and engage in impression management c. New employees may try to renegotiate pay or other elements of the new hire package. d. Current organizational members form perceptions of the new hire and consider how well they will fit in.

New employees may try to renegotiate pay or other elements of the new hire package.

All of the following are one of the seven characteristics of organizational culture, except: a. Passiveness b. Innovation and risk taking c. Attention to detail d. Stability

Passiveness

Which of the following is not one of the nine GLOBE cultural dimensions? a. Humane orientation b. Past orientation c. Assertiveness d. Gender egalitarianism

Past orientation

In China and the United States, the most frequently reported stressors include all of the following, except: a. Pay and promotion opportunities b. Poor working conditions c. Equipment failure d. Lack of training

Pay and promotion opportunities

All of the following are listed in the text as tips for surviving the stress of organizational change, except: a. Don't count on anyone else coming along to relieve your stress/ b. The organization is going to change—it must—if it is to survive and prosper/ c. Accept fate and move on/ d. Pay little attention to the situation/

Pay little attention to the situation/

Which of the following is the degree of congruence between the person and the work situation: a. Person-job fit b. Person-environment fit c. Person-situation fit d. Person-work fit

Person-environment fit

Lorna's boss wants her to fudge some numbers at work, but she feels uncomfortable acting unethically. She is likely experiencing: a. Person-role conflict b. Intersender role conflict c. Role ambiguity d. Interrole conflict

Person-role conflict

Which of the following subsystems involved in planned organizational change are characteristics of the physical space and how it is arranged? a. Formal organization b. Social factors c. Technology d. Physical setting

Physical setting

Which of the following is reinforcing and restricting the changes ? a. Changing b. Unfreezing c. Defrosting d. Refreezing

Refreezing

All of the following are examples of how competition drives organizational change, except: a. Robotics b. Customer standards c. Time to market d. Mergers and acquisitions

Robotics

Irene recently started a new position which she does not know much about. Her boss and coworkers have not given her much direction on what is expected of her or what she is to do. She is likely experiencing: a. Role overload b. Role conflict c. Role ambiguity d. Role reversal

Role ambiguity

Which of the following is defined as a lack of specificity or predictability about what a person's role is? a. Role overload b. Role conflict c. Role ambiguity d. Role reversal

Role ambiguity

. Large-scale studies of cross-cultural stressors and cultural values found all of the following, except: a. Role conflict is related to power distance. b. Role ambiguity is related to collectivism. c. Role ambiguity is related to individualism. d. Role conflict is related to individualism.

Role ambiguity is related to collectivism.

Which of the following occurs when there are incompatible demands regarding what a person's role is? a. Role overload b. Role conflict c. Role ambiguity d. Role reversal

Role conflict

Which of the following is defined as role-related stress caused by too much work, time pressure, and tight deadlines? a. Role overload b. Role conflict c. Role ambiguity d. Role reversal

Role overload

Heath has been assigned the role of playing devil's advocate in a highly contentious group. He experienced stress from this. This type of stressor is best described as a: a. Social stressor b. Physical stressor c. Traumatic event d. Role stressor

Role stressor

Which of the following is a story or report with doubtful truth? a. Noise b. Gossip c. Rumor d. Medium

Rumor

Which of the following had a universally negative association with burnout in a study of stress on a global scale? a. Type A personality b. Turnover motivation c. Proactivity d. Self-efficacy

Self-efficacy

Which of the following is not one of the leadership behaviors perceived as effective across cultures as identified by the culturally endorsed implicit leadership theory? a. Charismatic/value-based b. Self-oriented c. Participative d. Humane-oriented

Self-oriented

Which of the following leadership behaviors identified by the culturally endorsed implicit leadership theory is defined as - ensuring safety and security of individuals, including face-saving? a. Charismatic/value-based b. Participative c. Self-protective d. Autonomous

Self-protective

All of the following are four organizational culture values that appear to be important in most cultures, except: a. Adaptability b. Involvement c. Mission d. Stability

Stability

Using the iceberg metaphor for culture, which of the following is the part of the iceberg below the surface (e.g., how people define morality and what they value)? a. Observable level b. Underwater level c. Unobservable level d. Lower level

Unobservable level

Victor is travelling to another country and notices that people define morality differently and that they value things differently than in his home country. These things are in which level of the country's culture? a. Observable level b. Unobservable level c. Value level d. Ethical level

Unobservable level

All of the following are true of the GLOBE project, except: a. Involved 170 social scientists and scholars from 61 cultures throughout the world b. Collected, analyzed, and interpreted data from both employees and managers c. Unrelated to Hofstede's cultural value framework d. Described and predicted the relationship of specific cultural variables to leadership and organizational processes and their effectiveness

Unrelated to Hofstede's cultural value framework

All of the following are problem-focused, cognitive methods for coping with stress, except: a. Planning and organizing b. Venting anger c. Focusing on job duties d. Taking one step at a time

Venting anger

The term scale is often used in business and can have different meanings depending on the context. All of the following are common examples provided by the text of scale except: a. Are we operating at business scale? (allocating and optimizing resources to drive greatest results) b. Are we taking advantage of the scale of our business? (another way to say size) c. What is the best way to interpret this scale? (a device used for measuring) d. Can we scale down depending on demand? (increasing or decreasing

What is the best way to interpret this scale? (a device used for measuring)

Which of the following communication network is when all communication flows through one person who is most likely the group leader? a. Circle b. Wheel c. Chain d. All-channel

Wheel

Which of the following occurs when demands of participation in work are incompatible with demands of participation in family life? a. Work-life stress b. Person-job fit c. Person-environment fit d. Work-life balance

Work-life balance

All of the following are statements regarding symbols in the text, except: a. Organizational make use of symbols in a variety of ways b. Symbols are always written down as formal policy c. Material symbols may include office size and the presence of a window in the office d. Symbols may include how a leader is expected to dress at work

Symbols are always written down as formal policy

Sonya realizes that she suffers from communication apprehension. Which of the following is recommended to help her overcome this communication barrier? a. Find a job that she will not have to talk as much in b. Take assertiveness training c. Find someone who can talk for her d. Avoid workplace conversations

Take assertiveness training

All of the following are emotion-focused, cognitive methods for coping with stress, except: a. Tell yourself you always come through. b. Escape and detachment. c. Take one step at a time. d. Convince yourself work doesn't matter.

Take one step at a time.

Which of the following are group activities that involve a great deal of interaction among team members to increase trust? a. Group development b. Team dynamism c. Team building d. Group practicum

Team building

Which of the following is not one of Lewin's three steps in his model of organizational change? a. Thawing b. Unfreezing c. Changing d. Refreezing

Thawing

Which of the following describes Phase 2 of the emergence of a third culture? a. Initial contact may result in the person withdrawing from the other person (or culture) b. The parties evaluate the need for continued interaction c. Norms for interaction have evolved to the point where they feel "natural" to both parties d. Interdependence results in more nuanced development and maintenance

The parties evaluate the need for continued interaction

Criticisms of Hofstede's research on national culture include all of the following, except: a. It is no longer relevant because the values and measures were developed over 30 years ago b. The use of multiple companies in his initial research limits the ability to generalize across multiple cultures c. It is not possible to characterize all people in one culture in the same way d. Hofstede's studies lacked attention to political influence on the 1980s

The use of multiple companies in his initial research limits the ability to generalize across multiple cultures

Leaving a poorly planned meeting, Ryan says, "That was so helpful" as he rolls his eyes and shakes his head. Ryan is using ___________ to express his opinion that the meeting was ineffective. a. communication apprehension b. active listening c. framing d. nonverbal communication

nonverbal communication

Which of the following is the level of agreement in perceptions about the organization and work environment among employees? a. Organizational culture b. Climcult c. Values and beliefs d. Organizational climate

organizational climate

Which of the following describes Phase 3 of the emergence of a third culture? a. Initial contact may result in the person withdrawing from the other person (or culture) b. The parties evaluate the need for continued interaction c. Norms for interaction have evolved to the point where they feel "natural" to both parties d. Interdependence results in more nuanced development and maintenance

Norms for interaction have evolved to the point where they feel "natural" to both parties

Stelvia is travelling to another country and notices the dress, language, and customs of the foreign country. These things are in which level of the country's culture? a. Observable level b. Unobservable level c. Noticeable level d. Apparent level

Observable level

Using the iceberg metaphor for culture, which of the following is the tip of the iceberg? a. Cold level b. Unobservable level c. Observable level d. Titanic level

Observable level

cedric has generalized positive outcome expectancies. Cedric can be described as: a. Optimistic b. Proactive c. Ambivalent d. Pessimistic

Optimistic

Levi recently read a classic Harvard Business Review article on how to help people overcome resistance to change. All of the following are guidelines included in the article, except: a. Being educated and communicating reduces misinformation about the change and helps convince employees that change is needed. b. People are more likely to accept changes that they help design. c. Building support and commitment reduces resistance because employees have the support through counseling or sabbaticals to ease the strain. d. Diminishing relationships between management and employees helps reduce resistance to change.

. Diminishing relationships between management and employees helps reduce resistance to change.

. Trina is interviewing candidates for an important position in her organization and wants to ensure the applicant will fit with the strong culture that exists. All of the following are questions she may ask during the interview process, except: a. If you could be doing anything, what would you do? b. What are your top three values? c. If hired, what would you accomplish in your first week on the job? d. Do you plan on having any children in the next year?

. Do you plan on having any children in the next year?

The unobservable level of culture makes up about what percent of cultural differences? a. 90% b. 10% c. 50% d. 40%

90%

All of the following are true of high-context and low-context cultures, except: a. Employees bring their national culture values with them to work every day b. A person from a high-context culture is comfortable proceeding with business before getting to know their negotiating partner first as words convey more meaning than situational cues c. Understanding cultural differences is essential to succeed as a leader d. A person from a low-context culture might want to see a written formal agreement early in a negotiation process

A person from a high-context culture is comfortable proceeding with business before getting to know their negotiating partner first as words convey more meaning than situational cues

Which of the following refers to how much time a person is speaking during a conversation? a. Vocal mirroring b. Emphasis c. Activity level d. Conversational engagement

Activity Level

According to the Denison model of organization culture, which of the following culture values is in the quadrant of external focus and flexible? a. Consistency b. Involvement c. Adaptability d. Mission

Adaptability

Which of the following is defined as the ability to transfer the demands of the market into organizational actions? a. Involvement b. Adaptability c. Mission d. Consistency

Adaptability

Which facet of organizational climate relates to people involvement including interpersonal or social relations? a. Cognitive facet b. Instrumental facet c. Affective facet d. Behavioral facet

Affective facet

All of the following are steps in the force field analysis, except: a. Define the problem (current state) and the target situation (target state). b. List forces working for and against the desired changes. c. All forces should be of equal strength. d. Draw a diagram.

All forces should be of equal strength.

Which of the following occurs when collective deviant behavior creates a hostile working environment? a. Direct effects b. Indirect effects c. Passive aggressive impact d. Ambient impact

Ambient impact

Which of the following are the most visible, but often not decipherable, elements of organizational culture? a. Assumptions b. Artifacts and creations c. Espoused values d. Enacted values

Artifacts and creations

Kristina is a new employee at her organization. Which of the following is the first step in the socialization process? a. Entry and assimilation b. Metamorphosis c. Anticipatory socialization d. Outcomes

Anticipatory socialization

Which of the following is the process and individual goes through as he or she attempts to find an organization to join: a. Metamorphosis b. Anticipatory socialization c. Assimilation d. Acculturation

Anticipatory socialization

All of the following are examples of physiological strain, except: a. Anxiety b. High blood pressure c. Stomach ulcers d. High cholesterol

Anxiety

Which of the following is an organization development intervention in which people reflect on peak experiences and visualize the future? a. Team building b. Workout c. Appreciative inquiry d. Process consultation

Appreciative inquiry

Which of the following GLOBE cultural dimensions is defined as - the degree to which individuals are dominant and demanding in their relationships with others? a. Future orientation b. Gender egalitarianism c. Assertiveness d. In-group collectivism

Assertiveness

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "People are (should be) generally dominant"? a. Future orientation b. Gender egalitarianism c. Assertiveness d. In-group collectivism

Assertiveness

Which of the following underlie values and are often unconscious to people in organizations because they don't question them? a. Artifacts b. Creations c. Espoused values d. Assumptions

Assumptions

Timothy travels a lot for his work and has become aware of the phenomenon known as travel stress. He seems to be suffering symptoms of this type of stress. All of the following are responses to travel stress that may reduce his symptoms, except: a. Music or meditation b. Jet lag training c. Avoiding a healthy diet and exercising d. Maintaining contact with executives while travelling

Avoiding a healthy diet and exercising

Zappos is an online seller of shoes and clothing that is notorious for its strong culture. All of the following are one of the 10 core values of Zappos, except: a. Embrace and drive change. b. Do more with less. c. Be arrogant. d. Be passionate and determined.

Be arrogant.

All of the following are examples of assumptions, except: a. The view of the organization's relationship to the environment b. The nature of human nature c. The nature of reality, time and space d. Behavior patterns

Behavior patterns

Which of the following is not one of the three facets of organizational climate? a. Affective facet b. Cognitive facet c. Instrumental facet d. Behavioral facet

Behavioral facet

Gina demonstrates problem-solving behaviors to deal with stress in her life. These are known as: a. Cognitive methods b. Behavioral methods c. Problem-focused methods d. Avoidance methods

Behavioral methods

Abigail has read about the GLOBE studies in her Organizational Behavior class. She wants to provide a list of cultural "universals," or things that transcend all cultures to the leaders in her organization. All of the following is practical advice that is viewed negatively across cultures, except: a. Being a team builder b. Being a loner c. Being irritable d. Being autocratic

Being a team builder

Hector has read about the GLOBE studies in his Organizational Behavior class. He wants to provide a list of cultural "universals," or things that transcend all cultures to his employees. All of the following is practical advice that is good across cultures, except: a. Having integrity b. Being autocratic c. Having vision d. Being inspirational

Being autocratic

Another term for web logs is: a. Tree spiders b. Social networking c. E-mail d. Blogs

Blogs

When it comes to face-to-face communication, which of the following conveys the highest percentage of a person's understanding of others? a. Words b. Body language c. Verbal tone d. Noise

Body language

All of the following are steps in Kotter's eight-step model for leading change, except: a. Create urgency. b. Borrow a vision for change. c. Form a powerful coalition. d. Communicate the vision.

Borrow a vision for change.

Which of the following is individuals in an organization who link the organization's internal networks and/or external constituents together? a. Liaisons b. Central players c. Communication hubs d. Boundary spanners

Boundary spanners

Weldon is concerned that he will not receive the promotion he has been hoping for and this is causing him strain. This type of stressor is best described as: a. Schedule-related b. Task-related c. Career-related d. Physical

Career-related

Which of the following communication network gives a flow of information among members although the people are at the end of the network? a. Circle b. Wheel c. Chain d. All-channel

Chain

Jessica wants to implement team-based work in her organization that has always done things individually. In this example, the unfreezing step might look like which of the following statements a. Weather the storms and conflicts. b. Show a new organizational chart to employees, showing that teams are the new way that work will be organized. c. Challenge assumptions regarding working alone and getting rewarded for individual effort. d. Offer team rewards and reinforce the new way work is organized.

Challenge assumptions regarding working alone and getting rewarded for individual effort.

Which of the following is good stress? a. Hindrance-related stress b. Challenge-related stress c. Organizational stress d. Role stress

Challenge-related stress

Chelsea is experiencing uncertainty due to strategic, structural, and job related change. Chelsea is experiencing: a. Test anxiety b. Travel stress c. Eustress d. Change uncertainty

Change uncertainty

Which of the following represents a movement toward a new desired state? a. Refreezing b. Unfreezing c. Changing d. Frostbite

Changing

Frederick is giving a one-way presentation in his Organizational Behavior class on communication. He is using PowerPoint slides and videos in his presentation. Which of the following in the Shannon-Weaver model of communication include his speech, the slides, and videos? a. Message b. Channel c. Encoding d. Decoding

Channel

Which of the following is the medium that transmits the message being communicated? a. Sender b. Receiver c. Channel d. Noise

Channel

Which of the following leadership behaviors identified by the culturally endorsed implicit leadership theory is defined as - the ability to inspire and motive others to high performance? a. Charismatic/value-based b. Team-oriented c. Participative d. Humane-oriented

Charismatic/value-based

According to a recent study, which of the following was not in the top three reported sources of stress? a. Money b. Work c. The economy d. Children

Children

Which of the following communication network is when each person can communicate with two others located adjacent to them? a. Circle b. Wheel c. Chain d. All-channel

Circle

Personality and demographics are better predictors than Hofstede's cultural values for all of the following, except: a. Performance b. Absenteeism c. Citizenship behaviors d. Turnover

Citizenship behaviors

Climcult is culture and climate working together to influence how people experience their work environment. All of the following are elements of climcult, except: a. A global climate or culture for well-being b. Socialization practices by which values and beliefs for strategy and process are transmitted c. Climate focuses on underlying assumptions and values, culture focuses on perceptions

Climate focuses on underlying assumptions and values, culture focuses on perceptions

Which of the following is not mentioned in the text regarding the distinction between culture and climate? a. Analysis of culture relies on understanding of an organization's fundamental assumptions. b. Climate is virtually impossible to change c. Climate research is concerned with representing employees' shared perceptions of values in a static way d. Culture is seen as evolving over time

Climate is virtually impossible to change

Which facet of organizational climate relates to psychological involvement including self-knowledge and development? a. Instrumental facet b. Cognitive facet c. Affective facet d. Behavioral facet

Cognitive facet

Nathan deals with stress by managing his thoughts and emotions. This is known as: a. Behavioral methods b. Fight-or-flight response c. Cognitive methods d. Affective methods

Cognitive methods

Which of the following dimensions of Hofstede's cultural values is group orientation? a. Relationship orientation b. Uncertainty avoidance c. Power distance d. Collectivism-individualism

Collectivism-individualism

Which of the following reactions to change occurs when employees simply go along with the change but secretly hope that it is a program that will come to an end soon? a. Resistance b. Compliance c. Commitment to change d. Ambivalence

Compliance

Kelly is interested in using survey feedback in her workplace. She should know that all of the following about the use of surveys is true, except: a. Surveys are a key tool for understanding important organizational issues. b. Participation in surveys should be organization-wide. c. Confidentiality of surveys is relatively unimportant. d. Most large organizations today conduct attitude surveys of employees - typically on an

Confidentiality of surveys is relatively unimportant.

Which of the following dimensions of Hofstede's cultural values is a focus on the future rather than the past and present? a. Relationship orientation b. Uncertainty avoidance c. Confucian dynamism d. Collectivism-individualism

Confucian dynamism

Which of the following is not one of the three facets of training for cultural intelligence? a. Cognitive (and metacognitive) b. Conversational c. Motivational d. Behavioral

Conversational

Which of the following refers to how much influence one person has on the turn-taking process of speaking? a. Vocal mirroring b. Conversational engagement c. Activity level d. Emphasis

Conversational engagement

Alec is constantly changing cognitive and behavioral efforts to manage specific external and/or internal demands that are appraised as taxing or exceeding his resources. Alec is: a. Stressing b. Coping c. Chilling d. Revealing

Coping

All of the following are examples of artifacts and creations, except: a. Buildings b. Office decorations c. Corporate values d. The way people dress

Corporate values

All of the following are indicated in the text as stressors found at work, except: a. Schedule-related stressors b. Coworker-related stressor c. Task-related stressors d. Career-related stressors

Coworker-related stressor

All of the following are steps in Kotter's eight-step model for leading change, except: a. Empower action b. Build on the change c. Create slow losses d. Make it stick

Create slow losses

According to a Forbes article on the evolution of work, all of the following are elements of the past of work, except: a. Create the ladder b. Hoarded information c. On-premise technology d. E-mail is a primary form of communication

Create the ladder

Which of the following is the first step in Kotter's eight-step model for leading change? a. Create urgency. b. Form a powerful coalition. c. Create a vision for change. d. Empower action.

Create urgency.

Wes has a stressful job and carries the stress home with him from the workplace. This affects family interactions. This is known as: a. Home stress b. Family-to-work conflict c. Carryover stress effect d. Crossover stress effect

Crossover stress effect

. Which of the following is an example of the physical setting subsystem involved in planned organizational change? a. Job design b. Organizational culture c. Reward systems d. Cubicle design

Cubicle design

Which of the following is an individual's capability to function and manage effectively in culturally diverse settings? a. Emotional intelligence b. Creative intelligence c. Cultural intelligence d. Global intelligence

Cultural intelligence

Which of the following is associated with social disorganization, deviance, innovation, and openness to change? a. Cultural strength b. Cultural elasticity c. Cultural looseness d. Cultural tightness

Cultural looseness

Which of the following is defined as - the psychological process of adaptation to another culture? a. Cultural intelligence b. Cultural retooling c. Cultural looseness d. Third culture

Cultural retooling

Which of the following is associated with order and efficiency, conformity, and low rates of change? a. Cultural strength b. Cultural elasticity c. Cultural looseness d. Cultural tightness

Cultural tightness

Which of the following is defined as - the strength of social norms and the levels of sanctioning within societies? a. Cultural retooling b. Cultural strength c. Cultural tightness-looseness d. Culturally endorsed implicit leadership theory

Cultural tightness-looseness

Which of the following identifies leadership behaviors perceived as effective and ineffective across cultures? a. GLOBE b. Hofstede's dimensions of culture c. Culturally endorsed implicit leadership theory d. Cultural tightness

Culturally endorsed implicit leadership theory

Which of the following can be defined as - the collective mental programming of the mind which distinguishes the members of one human group from another...the interactive aggregate of common characteristics that influence a human group's response to its environment? a. Culture b. Diversity c. Sociology d. Anthropology

Culture

Which of the following refers to the unstated standard operating procedures or ways of doing things? a. Climate b. Diversity c. Culture d. Anthropology

Culture

All of the following are mentioned in the text regarding organizational climate and organizational culture, except: a. Culture creates climates. b. Research on culture is generally qualitative in nature. c. Culture and climate are the same thing. d. Research on climates is generally quantitative in nature.

Culture and climate are the same thing.

Which of the following is the distress experienced by a traveler from the loss of familiar patterns of social interaction? a. Cultural retooling b. Biculturalism c. Culture shock d. Repatriation

Culture shock

All of the following are examples of how globalization drives organizational change, except: a. Multinational corporations b. Customer standards c. Political instability d. Fair trade

Customer standards

Nick consistently uses the Internet for personal reasons during work hours. Which of the following best describes what Nick is doing? a. Cyberslacking b. Social loafing c. Social networking d. Grapevining

Cyberslacking

According to recent research by McKinsey & Company on organizations with major change initiatives, all of the following were successful change factors for frontline staff, except: a. Skills b. Tools c. Decision authority d. Motivation

Decision authority

. Which of the following is translating what is seen and heard into an understanding of the message? a. Noise b. Decoder c. Encoder d. Sender

Decoder

Frederick is giving a one-way presentation in his Organizational Behavior class on communication. The other students in the class are which of the following in the Shannon-Weaver model of communication? a. Message b. Encoder c. Sender d. Decoder

Decoder

All of the following are provided in the text as to why upward communication is essential for leaders to implement change except: a. Decrease in organizational learning b. A greater tendency by employees to report positive changes in their managers' behavior c. A reduced gap between managers' self-ratings and those of their subordinates d. Enhanced participation

Decrease in organizational learning

Which of the following is defined as aggression, bullying, harassment, incivility, and social undermining? a. Challenge stressors b. Deviant behavior c. Citizenship behavior d. Role conflict

Deviant behavior

Zappos is an online seller of shoes and clothing that is notorious for its strong culture. All of the following are one of the 10 core values of Zappos, except: a. Pursue growth and learning. b. Build open and honest relationship with communication. c. Build a positive team and family spirit. d. Do less with more.

Do less with more.

Which of the following is the process by which employees communicate with others who are lower in the organizational hierarchy? a. Upward communication b. Downward communication c. Lateral communication d. Talking-down-to communication

Downward communication

Which of the subcultures represent the group that focuses on designing systems to support the work of operations such as employees who design a manufacturing facility? a. Thinkers b. Operators c. Engineers d. Executives

Engineers

Which of the following refers to the variation in the person's tone, stress, and rhythm in a conversation? a. Vocal mirroring b. Emphasis c. Activity level d. Conversational engagement

Emphasis

Which of the following are programs designed to help employees deal with problems that seriously affect job performance: a. Wellness programs b. Preventative stress management c. Employee assistance programs d. Job redesign

Employee assistance programs

All of the following are true of power distance, except: a. Power distance has been linked to leadership and team behavior b. Individuals from high power distance cultures likely don't attempt to manage their boss because they tend to have unquestioning deference to authority c. Employees from low power distance cultures are likely to see their bosses as highly superior than them d. Employees from low power distance cultures likely overlook relative position

Employees from low power distance cultures are likely to see their bosses as highly superior than them

Tawny's company has the unconscious values of focusing on profits and diligence and the employees act out these values. These values are: a. Espoused b. Enacted c. Encouraged d. Unethical

Enacted

Which of the following is the transformation of the message into the signal which is sent over the communication channel from the transmitter to the receiver? a. Noise b. Decoder c. Encoder d. Sender

Encoder

According to a Forbes article on the evolution of work, all of the following are elements of the past of work, except: a. Corporate ladder b. Engaged, empowering, and inspiring leadership c. Siloed and fragmented company d. Work at office

Engaged, empowering, and inspiring leadership

Lenore is a new employee that just started work at her new job. She is in which phase: a. Pre-entry b. Metamorphosis c. Acculturation d. Entry

Entry

Which of the following is not one of the outcomes associated with stress: a. Psychological outcomes b. Environmental outcomes c. Physical outcomes d. Behavioral outcomes

Environmental outcomes

All of the following are problem-focused, behavioral methods for coping with stress, except: a. Working harder b. Escape and detachment c. Seeking assistance d. Acquiring more resources

Escape and detachment

Trisha's company has stated values of respect, honor, and dignity for all employees. But they do not always act those values out. These values are: a. Espoused b. Enacted c. Pipe dreams d. Assumptions

Espoused

Which of the following is defined as the moral atmosphere of the work environment? a. Diversity climate b. Justice climate c. Ethical climate d. Affective climate

Ethical climate

Which of the following may occur when an individual's ethical outlook or standards differ significantly from the prevailing ethical ethos, environment, or standards of members of the organization in which she or he is employed? a. Ethos-related stress b. Challenge stress c. Role ambiguity d. Ethics-induced stress

Ethics-induced stress

The definition of culture includes all of the following elements, except: a. It is shared by almost all members of the social group b. Older members of the group pass it on to younger members c. It shapes behavior or structures one's perception of the world (such as morals, laws, and customs d. Everyone in the group lives out the culture

Everyone in the group lives out the culture

Which of the subcultures have worked their way up organizational career ladders and are financially responsible to their board of directors and shareholders? a. Bosses b. Operators c. Engineers d. Executives

Executives

Which of the following was found as the number one type of incident to which respondents reported remaining silent? a. Personal career issue or concern b. Experienced unfair treatment c. Concerns about a coworker's competence or performance d. Concerns about supervisor or management competence

Experienced unfair treatment

Which of the following is not one of the three levels of culture? a. Artifacts and creations b. External c. Values d. Assumptions

External

. The CEO of an organization, Pepper is communicating with the public through marketing and public relations efforts. The type of communicating that Pepper is engaging in is: a. Downward communication b. External communication c. Upward communication d. Internal communication

External communication

Which of the following is when information is shared with the public through marketing and public relations efforts? a. External communication b. Upward communication c. Internal communication d. Lateral communication

External communication

Which of the following is not one of the types of role conflict? a. Interrole conflict b. Person-role conflict c. Extra-role conflict d. Intersender role conflict

Extra-role conflict

Frieda recently went through a divorce and had some legal troubles with one of her children. The stress she experiences from these events in her family has caused her problems at work. This is known as: a. Work-to-family conflict b. Work life balance c. Family-to-work conflict d. Crossover stress effect

Family-to-work conflict

. All of the following are personal reasons individuals may resist change efforts, except: a. Habit b. Security c. Fear of the known d. Economic

Fear of the known

Which of the following is not one of the steps of the socialization process? a. Anticipatory socialization b. Entry and assimilation c. Metamorphosis d. Feedback

Feedback

Which of the following is the result of human evolution in which humans needed to attack or run away from predators? a. Do-or-don't response b. Fright response c. Fight-or-flight response d. Fright-or-die response

Fight-or-flight response

According to a Forbes article on the evolution of work, all of the following are elements of the future of work, except: a. Connected and engaged company b. E-mail is a secondary form of communication c. Fixed working hours d. Work from anywhere (mobile)

Fixed working hours

All of the following are examples of deviant behavior except: a. Flirting b. Bullying c. Incivility d. Aggression

Flirting

Luna is interested in increasing her cultural agility so she is more flexible with respect to adjusting to another culture. All of the following are provided as tactics to improve cultural agility, except: a. Switch your frame of reference b. Be curious c. Focus on differences d. Champion others

Focus on differences

Which of the following subsystems involved in planned organizational change provides coordination and control necessary for organized activity? a. Formal organization b. Social factors c. Technology d. Physical setting

Formal organization

In conversations with her employees, Cynthia is managing meaning by using talk to get followers to act by using metaphors, jargon, and stories in her communication. Which of the following best describes Cynthia's communication? a. Communication apprehension b. Voice c. Framing d. Upward communication

Framing

Which of the following GLOBE cultural dimensions is defined as the degree to which a collective minimizes gender inequality? a. Future orientation b. Gender egalitarianism c. Assertiveness d. In-group collectivism

Gender egalitarianism

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "Boys are encouraged (should be encouraged) more than girls to attain a higher education" [scored inversely]? a. Future orientation b. Gender egalitarianism c. Assertiveness d. In-group collectivism

Gender egalitarianism

Which of the following is an example of a low-context culture? a. Japan b. Arab countries c. Germany d. Greece

Germany

All of the following are example of abusive supervision, except: a. Giving credit for work done by followers b. Ridiculing c. Giving the "silent treatment" d. Withholding information

Giving credit for work done by followers

Which of the following refers to casual conversations or report about other people, typically involving details not confirmed as being true? a. External communication b. Communication apprehension c. Noise d. Gossip

Gossip

Which of the following is the circulation of unofficial information in an organization? a. Grapevine b. Rumor mill c. Water cooler d. Downward communication

Grapevine

. Dana believes that nothing good comes from the office grapevine. She should understand that all of the following are possible benefits of the grapevine except: a. Gossip is a powerful tool to control behavior in groups b. Gossip can discourage social loafing c. Grapevine cannot lead to litigation or discrimination d. Grapevine communication influences whether job applicants view employment opportunities as attractive

Grapevine cannot lead to litigation or discrimination

The book mentions that planned organizational change can have a number of targets, including all of the following except: a. Structure b. Technology c. History d. Teams

History

All of the following indicate directions communications may flow in organizations except: a. Upward communication b. Downward communication c. Horizontal communication d. Lateral communication

Horizontal communication

Which of the following GLOBE cultural dimensions is defined as - the degree to which a collective encourages and rewards individuals for being fair, altruistic, generous, caring, and kind to others? a. Power distance b. Uncertainty avoidance c. Humane orientation d. Institutional collectivism

Humane orientation

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "People are generally (should be generally) very tolerant of mistakes"? a. Power distance b. Uncertainty avoidance c. Humane orientation d. Institutional collectivism

Humane orientation

Which of the following leadership behaviors identified by the culturally endorsed implicit leadership theory is defined as - being supportive and showing consideration, compassion, and generosity? a. Charismatic/value-based b. Team-oriented c. Participative d. Humane-oriented

Humane-oriented

Hutchison is introducing a series of small, gradual changes. Which of the following best describes the type of change he is engaging in? a. Radical b. Proactive c. Incremental d. Reactive

Incremental

Bobby witnesses his cubicle neighbor being bullied by a coworker every day. This bullying bothers Bobby. He is experiencing: a. Role overload b. Role conflict c. Indirect effects d. Direct effects

Indirect effects

Which of the following is not one of the learning disciplines in learning organizations? a. Individualized learning b. Systems thinking c. Mental models d. Shared vision

Individualized learning

Milton is interested in the main drivers of organizational change. He should understand that all of the following are key drivers of organizational change, except: a. Competition b. Individuals c. Technology d. Workforce diversity

Individuals

All of the following are organizational subsystems that are involved in organizational change, except: a. Social factors b. Informal organization c. Technology d. Physical setting

Informal organization

Which of the following describes Phase 1 of the emergence of a third culture? a. Initial contact may result in the person withdrawing from the other person (or culture) b. The parties evaluate the need for continued interaction c. Norms for interaction have evolved to the point where they feel "natural" to both parties d. Interdependence results in more nuanced development and maintenance

Initial contact may result in the person withdrawing from the other person (or culture)

Which of the following GLOBE cultural dimensions is defined as - the degree to which organizational and societal institutional practices encourage and reward collective distribution of resources and collective action? a. Power distance b. Uncertainty avoidance c. Humane orientation d. Institutional collectivism

Institutional collectivism

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "Leaders encourage (should encourage) group loyalty even if individual goals suffer"? a. Power distance b. Uncertainty avoidance c. Humane orientation d. Institutional collectivism

Institutional collectivism

Which aspect of ethical climate is typified by the statement, "In this company, people are mostly out for themselves"? a. Caring b. Instrumental c. Independence d. Rules

Instrumental

Which facet of organizational climate relates task involvement and processes? a. Instrumental facet b. Cognitive facet c. Affective facet d. Behavioral facet

Instrumental facet

Heather is a student that wants to please her Organizational Behavior professor by studying for a midterm exam in the class, but she her friends want her to go out to dinner with them the night before the exam. She is likely experiencing: a. Person-role conflict b. Interrole conflict c. Intersender role conflict d. Role ambiguity

Interrole conflict

Which of the following describes Phase 4 of the emergence of a third culture? a. Initial contact may result in the person withdrawing from the other person (or culture) b. The parties evaluate the need for continued interaction c. Norms for interaction have evolved to the point where they feel "natural" to both parties d. Interdependence results in more nuanced development and maintenance

Interdependence results in more nuanced development and maintenance

Which of the following is the communication transactions between individuals and/or groups at various levels and in different areas of specialization that are intended to design and redesign organizations, to implement designs, and to coordinate day-to-day activities? a. Upward communication b. Internal communication c. External communication d. Downward communication

Internal communication

ail is the dean of the business school, and she is meeting with all of the business faculty to discuss redesign of the School of Business, to implement some decisions, and to coordinate day-to-day activities going forward. This communication that Gail is engaging in is best described as: a. Upward communication b. Lateral communication c. Internal communication d. External communication

Internal communication

All of the following are true regarding active listening as discussed in the text except: a. It is the greatest sign of respect you can give someone b. It encourages more one-way communication c. It is a powerful tool used by effective salespeople d. It allows leaders to vary their communication to clarify messages

It encourages more one-way communication

Which of the following is not one of the three components of active listening? a. It involves a lot of movement to maintain focus b. It demonstrates moderate to high nonverbal involvement c. It reflects the speaker's message using verbal paraphrasing d. It may include asking questions that encourage speakers to elaborate

It involves a lot of movement to maintain focus

At Disneyland, employees are referred to as team members and customers are called guests. This is an example of: a. Stories b. Rituals c. Symbols d. Language

Language

All of the following are statements in the text related to language, except: a. The terms and usage may be unique to the organization and represents a way culture is transmitted to newcomers. b. The language used to refer to employees reflects underlying values. c. It is important for the language to be understood by outsiders of the organization.. d. The language may be confusing to new employee

It is important for the language to be understood by outsiders of the organization..

All of the following are true of organizational stress, except: a. It has serious consequences to employees in terms of their well-being. b. It is relatively cost-less in terms of organizational impact. c. Employees who experience high stress have significantly higher health care costs. d. It has serious consequences for employee health.

It is relatively cost-less in terms of organizational impact.

All of the following are true of job burnout except: a. It can affect employee attitudes. b. It can affect employee motivation. c. It is relatively not serious for the employee or organization d. It can affect job performance.

It is relatively not serious for the employee or organization

Sheree is interested in the concept of cultural tightness-looseness. She should know that all of the following statements are true, except: a. Tightness-looseness is reflected by the clarity and pervasiveness of norms within societies and the degree of tolerance for deviation from these norms. b. The first unique factor delineating tight and loose societies is the level of accountability in organizations and the sense to which individuals have a sense of accountability. c. Tight cultures have more social controls and are more likely to be autocratic. d. It is unrelated to the Hofstede values framework.

It is unrelated to the Hofstede values framework.

Which of the following is the specific terminology, jargon, or acronyms used in an organization that represents the organizational culture? a. Stories b. Language c. Rituals d. Symbols

Language

Which of the following is an example of a high-context culture? a. German-speaking countries b. Scandinavian countries c. North America d. Japan

Japan

Dewey does not enjoy his job. He experiences exhaustion, cynicism, detachment from work, and feelings of ineffectiveness or failure. Which of the following best describes Dewey's condition? a. Job burnout b. Role overload c. Strain d. Organizational stress

Job burnout

Which of the following is defined as a prolonged response to chronic stressors on the job? a. Strain b. Job burnout c. Role overload d. P-E fit

Job burnout

Jenny perceives she has a high degree of power over where, when, and how she works. Jenny has high: a. Self-esteem b. Self-efficacy c. Self-control d. Job control

Job control

Which of the following is an example of the technology subsystem involved in planned organizational change? a. Job design b. Organizational culture c. Reward systems d. Cubicle design

Job design

All of the following are examples of things in the unobservable level of culture, except: a. Beliefs b. Acceptable body language c. Unwritten rules d. Language and customs

Language and customs

All of the following statements are true of upward communication except: a. Provides essential feedback to leaders regarding whether messages to employees have been understood b. Is important to assess the morale of employees and learn of their progress on goals c. Leaders should discourage upward communication d. Employees are closer to the work and the customers and also learn more about what might be improved

Leaders should discourage upward communication

All of the following are listed in the text as tips for surviving the stress of organizational change, except: a. Keep in step with the organization's intended rate of change. b. Now's the time for serious mind control. c. Stretch yourself today so you'll be in better shape tomorrow. d. Learn to hate your job.

Learn to hate your job.

Which of the following is an organization skilled at creating, acquiring, interpreting, transferring, retaining knowledge, and at purposefully modifying its behavior to reflect new knowledge and insights? a. High-performing organization b. Learning organization c. Learned organization d. 22nd century organization

Learning organization

Luke recently read a classic Harvard Business Review article on how to help people overcome resistance to change. All of the following are guidelines included in the article, except: a. Selecting people who accept change supports changes since research shows that people have personality traits that enable them to be more flexible when it comes to coping with change. b. Implementing changes fairly improves the chances that employees will accept change. c. Leaving decisions about change to management helps reduce resistance to change as it ensures management retains the stress of designing change efforts. d. Developing positive relationships through trust in management increases commitment to organizational change.

Leaving decisions about change to management helps reduce resistance to change as it ensures management retains the stress of designing change efforts

The following statements regarding resistance to change are true, except: a. Research on resistance to change dates back to a classic study of participative decision making. b. Leaving decisions to managers helped reduce resistance to change. c. Organizational development can impact resistance to change through an intervention that increased employee participation in the process. d. Individuals resist change for both personal and organizational reasons.

Leaving decisions to managers helped reduce resistance to change.

All of the following are steps in the force field analysis, except: a. Indicate how important each force is. b. List how to weaken each important supporting force. c. Listen how to weaken each important resisting force. d. Identify resources needed to support forces for change, and reduce forces against change

List how to weaken each important supporting force.

According to the book Results Rule! Build aCulture That Blows the Competition Away, all of the following are things in an organization culture that limit results, except: a. Rise of destructive subcultures b. Undermining the success of others c. Increased cynicism d. Long-term thinking

Long-term thinking

In which of the following do written and spoken words carry the burden of shared meaning? a. Low-impact cultures b. High-context cultures c. Low-context cultures d. High-impact cultures

Low-context cultures

All of the following are psychological outcomes related to stress, except: a. Lower job performance b. Lower job satisfaction c. Lower job involvement d. Lower organizational commitment

Lower job performance

All of the following are behavioral outcomes related to stress, except: a. Lower job performance b. More counterproductive behavior c. Lower job satisfaction d. More accidents

Lower job satisfaction

Gemma wants to know how to better engage an older workforce. All of the following are best practices in this regard, except: a. Flexible, half-time retirement b. Prioritizing older workers' skills in hiring and promotions c. Maintaining old, familiar positions d. Changing workplace ergonomics

Maintaining old, familiar positions

All of the following are key managerial tools for leveraging culture for performance, except: a. Managing culture by being slow to hire and quick to fire b. Recruiting and selecting people for culture fit c. Managing culture through socialization and training d. Managing culture through the reward system

Managing culture by being slow to hire and quick to fire

Brett is interested in the interrelationship between national culture and organizational culture. He should know that all of the following statement are true, except: a. National culture and organizational culture are essentially the same thing. b. Studies of leadership across cultures suggest that national culture has a strong influence on organizational culture. c. A study of 10 European cultures found national culture values (power distance and collectivism) influence the development of organizational cultures. d. National culture constrains organizational culture but only partially.

National culture and organizational culture are essentially the same thing.

Which of the following is the belief that one causes events to happen? a. External locus of control b. Hardiness c. Type B d. Need for control

Need for control

Frederick is giving a one-way presentation in his Organizational Behavior class on communication. The other students in the class do not respect Frederick because of some comments he made earlier in the semester which they thought were foolish. Which of the following in the Shannon-Weaver model of communication is this lack of respect for Frederick? a. Message b. Encoding c. Noise d. Decoding

Noise

Which of the following is any communication barrier that may affect how a person interprets a message? a. Sender b. Receiver c. Channel d. Noise

Noise

73. Jim is concerned about nonverbal communication issues related to cross-cultural communication. He should know all of the following except: a. Nonverbal communication is the same no matter which country or culture you find yourself in b. In certain Arabic cultures, it may be viewed as rude and intrusive to look into another person's eyes c. People are more comfortable standing closer in Japan than in the United States or Venezuela d. In the United States, not making eye contact may be associated with

Nonverbal communication is the same no matter which country or culture you find yourself in

. Jessica wants to implement team based work in her organization that has always done things individually. In this example, the refreezing step might look like which of the following statements: a. Discuss the needs for the change. b. Show a new organizational chart to employees, showing that teams are the new way that work will be organized. c. Challenge assumptions regarding working alone and getting rewarded for individual effort. d. Offering team rewards and reinforcing the new way work is organized.

Offering team rewards and reinforcing the new way work is organized.

According to a Forbes article on the evolution of work, all of the following are elements of the future of work, except: a. Flattened structure b. Flexible working hours c. On-premise technology d. Engaging, empowering, and inspiring leadership

On-premise technology

What is the process of welcoming and orienting new organizational members to facilitate their adjustment to the organization, its culture, and its practice? a. Acculturation b. Assimilation c. Indoctrination d. Onboarding

Onboarding

Which of the subcultures is characterized by the line manager and employees who are involved in making products, delivering services, and interacting with customers directly? a. Doers b. Operators c. Executives d. Engineers

Operators

All of the following are true of the relationship between organizational change and stress, except: a. Change increases uncertainty and disrupts employees' regular work routines. b. Employee resistance to organizational change is one of the most common sources of work stress c. Organizational change is reducing in frequency in recent years. d. Uncertainty during organizational change may be related to layoffs, pay cuts, fewer promotion opportunities, and changes to company culture.

Organizational change is reducing in frequency in recent years.

Which of the following is defined as shared perceptions of the way things are around here? a. Stories b. Climcult c. Organizational climate d. Organizational culture

Organizational climate

All five of Hofstede's cultural values were significantly and positively related to which of the following? a. Performance b. Organizational commitment c. Low turnover d. Low absenteeism

Organizational commitment

All of the following statements are true regarding organizational communication except: a. Communication is important for negotiating the best deals b. Positive organizational communication relates to job performance and satisfaction c. Organizational communication has been referred to as the "social glue that ties organizations together" d. Organizational communication is a specialized field today and emerged as a scientific discipline in the early 1800s

Organizational communication is a specialized field today and emerged as a scientific discipline in the early 1800s

Which of the following can be thought of as a set of shared meanings that people in organizations have with respect to how they adapt to their environments and the structures and procedures the organization adopts to cope with these changes? a. Organizational development b. Organizational change c. Organizational culture d. Organizational climate

Organizational culture

Which of the following is an example of the social factors subsystem involved in planned organizational change? a. Job design b. Organizational culture c. Reward systems d. Cubicle design

Organizational culture

Which of the following is defined as "the pattern of basic assumptions, that a given group has invented, discovered, or developed in learning to cope with its problems of external adaptation and internal integration, and that have well enough to be considered valid, and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems"? a. Organizational climate b. Organizational manifesto c. National culture d. Organizational culture

Organizational culture

Which of the following is a collection of social psychology methods employed to improve organizational effectives and employee well-being? a. Organizational change b. Organizational culture c. Organizational development d. Organizational climate

Organizational development

Which of the following is not a link between organizational politics and stress? a. Highly political organizations reward employees who engage in hardball influence tactics. b. Organizational politics are a challenge stressor. c. It is often necessary to engage in organizational politics to survive or advance in an organization. d. Research has shown a significant relationship between perceptions of organizational politics and psychological strain.

Organizational politics are a challenge stressor.

Which of the following is defined as negative environmental factors or stressors associated with a particular job: a. Occupational stress b. Job stress c. Organizational stress d. Strain

Organizational stress

Which of the following leadership behaviors identified by the culturally endorsed implicit leadership theory is defined as - involving others in decision and implementations? a. Charismatic/value-based b. Team-oriented c. Participative d. Humane-oriented

Participative

All of the following statements are true of lateral communication except: a. It takes place among peers or members of the same team or work group. b. It may reflect conflicts among team members that negatively impact satisfaction and performance. c. It may either support or challenge the information received from downward communication. d. Peers generally provide information less quickly with each other than

Peers generally provide information less quickly with each other than

All of the following are true of high collectivist cultures, except: a. Being a loyal team member is more important than individual achievement b. Personal relationships with supervisors are less important c. Performance is higher in individualistic cultures compared to collectivistic cultures d. Cooperation is higher in collectivistic cultures compared to individualistic

Performance is higher in individualistic cultures compared to collectivistic cultures

Which of the following GLOBE cultural dimensions is defined as - the degree to which a collective encourages and rewards group members for performance improvement and excellence? a. Future orientation b. Performance orientation c. Assertiveness d. In-group collectivism

Performance orientation

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "Students are encouraged (should be encouraged) to strive for continuously improved performance"? a. Future orientation b. Performance orientation c. Assertiveness d. In-group collectivism

Performance orientation

Which of the following occurs when readjusting to job and family life after business travel? a. Pre-trip stress b. Post-trip stress c. Trip stress d. Repatriation

Post-trip stress

Which of the following GLOBE cultural dimensions is defined as - the degree to which members of a collective expect power to be distributed equally? a. Power distance b. Uncertainty avoidance c. Humane orientation d. Institutional collectivism

Power distance

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "Followers are (should be) expected to obey their leaders without question"? a. Power distance b. Uncertainty avoidance c. Humane orientation d. Institutional collectivism

Power distance

Which of the following dimensions of Hofstede's cultural values is defined as - deference to authority? a. Relationship orientation b. Uncertainty avoidance c. Power distance d. Collectivism-individualism

Power distance

Dylan is a graduating senior from college and he is offered a new job. He has not started the job yet. What stage of organizational entry is he in? a. Entry b. Pre-entry c. Onboarding d. Acculturation

Pre-entry

Which of the following involves planning, trying to accomplish tasks at work before leaving, and taking care of issue for the home and family? a. Trip stress b. Pre-trip stress c. Post-trip stress d. Road warrior stress

Pre-trip stress

Romulus is seeking social support to help him deal with stress. This social support can come from all of the following, except: a. Family b. Friends c. Supervisors d. Previous experiences

Previous experiences

. Hinton is trying to actively make changes to his workplace and the practices of his organization before some threat occurs. Which of the following best describes the type of change he is engaging in? a. Radical b. Reactive c. Proactive d. Incremental

Proactive

Which of the following is an expert with organizational development expertise who assists in a helping mode? a. Application consultant b. Process consultant c. Management consultant d. Development consultant

Process consultant

All of the following are one of the seven characteristics of organizational culture, except: a. People orientation b. Process orientation c. Team orientation d. Outcome orientation

Process orientation

Which of the following is the person or persons who get the message that is being sent? a. Sender b. Receiver c. Channel d. Noise

Receiver

All of the following are examples of common misconceptions about stress, except: a. You always know when you are under stress. b. Prolonged physical exercise will strengthen your resistance to stress. c. Stress is always bad. d. Stress can be controlled with medication.

Prolonged physical exercise will strengthen your resistance to stress.

Which of the following is a type of planned organizational change that is reactive and incremental? a. Put out small fires b. Stop the bleeding c. Tweaking d. Transformation

Put out small fires

Harper is introducing swift, dramatic transformation of his entire manufacturing system. Which of the following best describes the type of change she is engaging in? a. Incremental b. Radical c. Proactive d. Reactive

Radical

Hilda needs to make a change to her organization as a competitor has come in and threatened to take away a large portion of her sales. Which of the following best describes the type of change she is engaging in? a. Proactive b. Incremental c. Radical d. Reactive

Reactive

Which of the following dimensions of Hofstede's cultural values is a focus on people over material things? a. Relationship orientation b. Uncertainty avoidance c. Power distance d. Collectivism-individualism

Relationship orientation

All of the following are reactions to organizational change efforts, except: a. Resistance b. Reluctance to change c. Compliance d. Commitment to change

Reluctance to change

Arturo has been told that his e-mail message may be seen as unprofessional and/or inappropriate. He should know that all of the following are netiquette rules except: a. Imagine your message on a billboard b. Avoid offensive comments c. Remember that company emails are his property and not the company's d. Be careful about forwarding messages

Remember that company emails are his property and not the company's

Jerome recently completed an international assignment and returned home. This process is defined as: a. Cultural retooling b. Culture shock c. Expatriation d. Repatriation

Repatriation

The book provided an example of the Yum! Brands, Inc. (Pizza Hut, Taco Bell, and KFC) implementation of a culture change that was proactive and radical. All of the following were actions the company took to create a new culture, except: a. Starting with a set of shared values to define a culture across the three brands b. Founding the new company in a way that embodied the new culture c. Creating a coaching management system to maximize restaurant performance d. Retaining old titles for familiarity and clarify

Retaining old titles for familiarity and clarify

All of the following statements regarding Lewin's three-step model of organizational change are true, except: a. Lewin's approach is based upon field theory and the analysis of forces for and against organizational change. b. Research has demonstrated that Lewin's model is no longer relevant in today's business environment. c. When people and systems are in the frozen stage, you can't change

Research has demonstrated that Lewin's model is no longer relevant in today's business environment.

All of the following are statements related to team building, except: a. Team building has emerged as an important organizational development intervention. b. Effects of team building decreased as a function of the size of the team. c. Team building has a positive effect on workplace attitudes. d. Research has shown a strong link between team building and performance.

Research has shown a strong link between team building and performance.

Zappos is an online seller of shoes and clothing that is notorious for its strong culture. All of the following are one of the 10 core values of Zappos, except: a. Deliver wow through service. b. Create fun and a little weirdness. c. Resist change. d. Be adventurous, creative, and open-minded.

Resist change.

Which of the following reactions to change occurs when employees fight the change and try to undermine it? a. Resistance b. Sabotage c. Compliance d. Commitment to change

Resistance

Which of the following is an example of the formal organization subsystem involved in planned organizational change? a. Job design b. Organizational culture c. Reward systems d. Cubicle design

Reward systems

A graduation at a university is an example of: a. Symbols b. Language c. Stories d. Rituals

Rituals

Every year Pamela provides a Thanksgiving dinner for employees on the Wednesday before the holiday. During this time she thanks her employees for their hard work and singles out a few exemplary performers that typify the values she hold hear in her organization. This is an example of: a. Stories b. Symbols c. Language d. Rituals

Rituals

Which of the following is a form of social action in which a group's values and identity are publicly demonstrated or enacted in a stylized manner, within the context of a specific occasion or event? a. Creations b. Symbols c. Rituals d. Artifacts

Rituals

Which of the following is defined as a form of social action in which a group's values and identity are publicly demonstrated or enacted in a stylized manner, within the context of a specific occasion or event? a. Language b. Stories c. Rituals d. Symbols

Rituals

All of the following statements regarding rituals are provided in the text, except: a. They reinforce the cultural values of an organization. b. They provide a tangible way for employees to see the values espoused. c. Rituals should be fancy or expensive to provide meaning for organizational culture. d. Many organizations hold corporate dinners where top employees are rewarded for their

Rituals should be fancy or expensive to provide meaning for organizational culture

Frederick is giving a one-way presentation in his Organizational Behavior class on communication. Which of the following is Frederick in the Shannon-Weaver model of communication? a. Message b. Decoder c. Sender d. Noise

Sender

Which of the following initiates the communication process in the Shannon-Weaver model of communication? a. Receiver b. Sender c. Encoder d. Channel

Sender

Which of the following selects a desired message out of a set of possible messages that may consist of written or spoken words, pictures, music, or combinations of these? a. Sender b. Receiver c. Channel d. Noise

Sender

All of the following are examples of the least stressful occupations, except: a. Audiologist b. Hair stylist c. Jeweler d. Senior corporate executive

Senior corporate executive

All of the following are general subcultures that exist in most organizations, except: a. Service b. Operators c. Engineers d. Executives

Service

According to a Forbes article on the evolution of work, all of the following are elements of the past of work, except: a. Hierarchy b. Shared information c. Fixed working hours d. Command & control and fear-based leadership

Shared information

Jessica wants to implement team based work in her organization that has always done things individually. In this example, the changing step might look like which of the following statements: a. Discuss the needs for the change. b. Show a new organizational chart to employees, showing that teams are the new way that work will be organized. c. Challenge assumptions regarding working alone and getting rewarded for individual effort. d. Offering team rewards and reinforcing the new way work is organized.

Show a new organizational chart to employees, showing that teams are the new way that work will be organized.

Which of the following is the intentional withholding of meaningful information from management, which includes asking questions, expressing concerns, and offering suggestions? a. Upward communication b. Voice c. Silence d. E-harassment

Silence

All of the following are ways that employees learn about organizational culture, except: a. Skill b. Stories c. Rituals d. Symbols

Skill

Which of the following is the sharing of knowledge through access and exposure to images, diagrams, or objects, which represent or illustrate a culture value or an idea? a. Creations b. Symbols c. Rituals d. Artifacts

Symbols

According to recent research by McKinsey & Company on organizations with major change initiatives, all of the following were successful change factors for senior managers, except: a. Nonfinancial incentives b. Skills in managing people c. Leadership d. Stretch targets

Skills in managing people

Another term for colloquial terms is: a. Obscenities b. Acronyms c. Slang d. Medium

Slang

All of the following are listed in the text as tips for surviving the stress of organizational change, except: a. Don't fall into the trap of believing there's such a thing as a low-stress organization that's on track to survive. b. Ask yourself if the struggle makes sense. c. Reengineer your job. d. Slow down.

Slow down.

All of the following are examples of psychological strain, except: a. Burnout b. Emotional exhaustion c. Smoking d. Lower self-esteem

Smoking

Which of the following subsystems involved in planned organizational change includes individual differences, team interactions, and the organizational culture? a. Formal organization b. Social factors c. Technology d. Physical setting

Social factors

What is defined as the process an organization utilizes to ensure that new members acquire necessary attitudes, behaviors, knowledge, and skills to become productive organizational members? a. Onboarding b. Acculturation c. Socialization d. Assimilation

Socialization

Another term for the all-channel communication network is: a. Wheel b. Circle c. Star d. Y-pattern

Star

Glenda is interested in taking actions to alleviate the stress due to change for employees in her organization. All of the following are mentioned in the text as potential actions, except a. Stop making organizational changes. b. Manage the frequency of change and the planning involved in change. c. Provide supportive leadership. d. Help employees develop coping mechanisms for stress due to change.

Stop making organizational changes.

Which of the following is a type of planned organizational change that is reactive and radical? a. Put out small fires b. Stop the bleeding c. Tweaking d. Transformation

Stop the bleeding

. In order to help employees understand the way things are done in her organization, Sally recounts the narrative about how her father started the company in his garage and built it into the company it is today. This is an example of: a. Rituals b. Stories c. Symbols d. Language

Stories

Which of the following is sharing of knowledge and experiences through narrative and anecdotes to communicate lessons, complex ideas, concepts, and causal connections? a. Language b. Stories c. Rituals d. Symbols

Stories

All of the following are statements discussed in the text regarding stories, except: a. People try to understand complex events in ways that are integrated and makes sense in the order they occurred. b. Stories are important because they aid comprehension and suggest a causal order of events. c. Stories told by charitable organizations are typically devoid of emotion. d. Stories convey meanings and values representing the organizational culture and guide behavior.

Stories told by charitable organizations are typically devoid of emotion.

Which of the following is defined as a combination of greater psychological job demands and lower job control? a. Occupational stress b. Job stress c. Strain d. Organizational stress

Strain

All of the following are examples of common misconceptions about stress, except: a. Stress can kill you. b. Work-related stress can be left at the office and not brought home c. Stress is only in the mind, it's not physical. d. There's nothing you can do about stress without making drastic changes in your lifestyle.

Stress can kill you.

According to recent research by McKinsey & Company on organizations with major change initiatives, all of the following were successful change factors for middle managers, except: a. Decision authority b. Stretch targets c. Skills in managing people d. Skills in managing projects

Stretch targets

Hillary's company is said to have high levels of agreement among employees about what they value and high intensity toward these values. Her company's culture can be defined as a(n): a. Weak culture b. Strong culture c. Intense culture d. Stable culture

Strong culture

Which of the following is the sharing of knowledge through access and exposure to images, diagrams, or objects? a. Language b. Stories c. Symbols d. Rituals

Symbols

Albert is nervous about the rise of subcultures in his organization. He should know that all of the following are true, except: a. Cultural differences are likely to arise based on the nature of the work of each department (e.g., marketing may have a risk-taking orientation that would not be suitable for accounting). b. Subcultures are always supportive of the overall culture of an organization. c. Organizations can increase flexibility without losing their strong overall culture by encouraging subcultures. d. Subcultures can help organizations reap the benefits of a strong culture while remaining responsive to change.

Subcultures are always supportive of the overall culture of an organization.

Which of the following is not one of the three elements of change uncertainty: a. Strategic b. Supervisory c. Structural d. Job-related

Supervisory

Which of the following occurs when data are collected from employees regarding their attitudes toward work, reports are created, and shared with the organization: a. Anecdotal evidence b. Formal inquiries c. Attitude assessments d. Survey feedback

Survey feedback

Which of the following is defined as values, governance, transparency, and ethics, as well as such goals as diversity, social responsibility, supporting human and employee rights, protecting the environment, and contributing to the community? a. Accountability b. Sociability c. Climatology d. Sustainability

Sustainability

Charles uses a picture of links in a chain to represent the value of teamwork and working together at his office. He has this image on the walls, on the company logo, in marketing materials, and other highly visible places throughout his company. This chain image is an example of: a. Symbols b. Stories c. Language d. Rituals

Symbols

Which of the following leadership behaviors identified by the culturally endorsed implicit leadership theory is defined as - effective team building and implementing a common goal? a. Charismatic/value-based b. Team-oriented c. Participative d. Humane-oriented

Team-oriented

All of the following are examples of behavioral strain, except: a. Accidents and errors b. Alcohol use c. Drug use d. Tension

Tension

Jada sends and receives electronic communication via her mobile device to her colleagues and subordinates. Jada is communicating via: a. Social networking b. Telegraph c. Faxes d. Text messages

Text messages

All of the following are examples of challenges of communication with a person from another culture except: a. Differences in language b. The Shannon-Weaver communication process is dramatically different across cultures c. Misunderstandings often occur due to cultural value differences d. Language-related inefficiencies take numerous forms

The Shannon-Weaver communication process is dramatically different across cultures

All of the following are true of the United States as it relates to Hofstede's dimensions of national culture, except: a. The US is low on power distance *b. The US is low on femininity c. The US is low on uncertainty avoidance d. The US is low on Confucian dynamism

The US is low on femininity

Deidre is interested in a process consultant to help with some organizational development initiative. She should know all of the following statements from the text regarding process consultation, except: a. The consultant provides an outsider's point of view on the organizational issue(s). b. The consultant provides the final solution to the organizational issue(s). c. The leader develops their own skills in the process by understanding and addressing the problem. d. The leader may call on the consultant later if more coaching is necessary.

The consultant provides the final solution to the organizational issue(s).

Wes heard a rumor that layoffs may be on the horizon in his organization and shares this information with his team member Cathy. This is an example of: a. Upward communication b. The grapevine c. Boundary spanning d. Downward communication

The grapevine

Alejandro recently read about the workout technique pioneered by General Electric (GE). He should know that all of the following are steps in the workout technique, except: a. The manager introduces a problem to a team of employees who have relevant expertise. b. The manager leaves, and the employees work together for about 2 days on the problem. c. The manager returns and the employees report their proposals to solve the problem. d. The manager takes about 2 weeks to determine the best solution for the proposals.

The manager takes about 2 weeks to determine the best solution for the proposals.

The following strengths of Hofstede's work are all true, except: a. The measures and statistical analyses are still considered of high validity and appropriate rigor b. The study was published when there was little work on culture c. The study has spurred a great deal of research interest on cultural differences d. Other studies have generally confirmed his results

The measures and statistical analyses are still considered of high validity and appropriate rigor

All of the following are true of Kotter's eight-step model, except: a. Each step builds on the previous one. b. The model provides specific guidelines for changing organizations. c. The model culminates in institutionalizing the new approaches. d. The model is unrelated to Lewin's model of change.

The model is unrelated to Lewin's model of change.

All of the following are true of the entry phase, except: a. New employees begin to understand the organization's culture and work expectations. b. There may be a formal orientation program to help the new employee learn the rules of the organization. c. The new employee is able to know out all of the elements of the organizational culture. d. The organization may assign a formal mentor.

The new employee is able to know out all of the elements of the organizational culture.

All of the following statements are true of downward communication except: a. Is essential to explain new policies b. The organizational culture (or follower personalities) does not play a role in how communications are interpreted c. Is beneficial to help an organization adapt to change d. A leader of an organization communicates the vision of the organization

The organizational culture (or follower personalities) does not play a role in how communications are interpreted

According to recent research by McKinsey & Company on organizations with major change initiatives, the biggest factor in the success or failure of the organizations was: a. The strength of organizational investments b. The strength of organizational diversity c. The strength of organizational culture d. The strength of change management practices

The strength of change management practices

All of the following statements regarding social networking are true except: a. For most organizations, having a social media plan is an essential business strategy. b. The use of the Internet at work can only be seen as a positive for organizations. c. Social media will significantly impact organizational behavior in the years ahead. d. The use of the Internet at work has brought both opportunities and challenges for organizations.

The use of the Internet at work can only be seen as a positive for organizations.

All of following statements regarding theories of change are true, except: a. They try to answer the question of how and why change occurs. b. They focus on how to implement successful organizational change. c. They are the same as theories of changing. d. Academics tend to write about theories of change.

They are the same as theories of changing.

All of the following are true of pessimistic individuals, except: a. They have a higher risk for depression. b. They have more health problems. c. They experience less stress. d. They have lower levels of achievement.

They experience less stress.

What are the first few minutes of communication referred to as? a. Meet-n-greet b. Breaking the ice c. First impression d. Thin slices

Thin Slices

Which of the following is the construction of a mutually beneficial interactive environment in which individuals from two different cultures can function in a way beneficial to all involved? a. Cultural intelligence b. Cultural retooling c. Cultural looseness d. Third culture

Third culture

eresa has recently read about an organizational development intervention known as appreciate inquiry. She should know all of the following statements about this intervention, except: a. It is consistent with emerging ideas from positive psychology and organizational behavior. b. The basic assumption is that people move in the direction that they visualize for the future. c. The process begins by having participants reflect on a peak experience. d. This is an individualized organizational development intervention aimed at improving individual outcomes.

This is an individualized organizational development intervention aimed at improving individual outcomes.

All of the following are characteristics of the metamorphosis stage, except: a. The new employee is comfortable with the organization, their boss, and their work group. b. This transition generally occurs in a short period of time. c. Expectations are clear regarding what good performance means in the organization. d. Metamorphosis positively affects job performance, job satisfaction, and commitment to the organization.

This transition generally occurs in a short period of time.

All of the following are organizational reasons individuals may resist change efforts, except: a. Structural inertia b. Group inertia c. Threats to expertise d. Threats to personality

Threats to personality

Chad is interested in how cultures become tight or loose according to the cultural tightness-looseness theory. Chad should know all of the following are true, except: a. Tightness is likely a response to technological advancement b. Tightness is likely a response to ecological and historical threats c. Tightness is likely a response to governments, the media, and laws d. Tightness is likely a response to education and religion

Tightness is likely a response to technological advancement

All of the following are examples of how the economy drives organizational change, except: a. Recession b. Government policy c. Rising health care costs d. Time to market

Time to market

Which of the following is a type of planned organizational change that is proactive and radical? a. Put out small fires b. Stop the bleeding c. Tweaking d. Transformation

Transformation

. According to research on service industry companies, which of the following types of organizations rated highest in innovation and risk taking? a. Consulting firms b. All service industry companies scored about average c. Transportation companies d. Accounting firms

Transportation companies

Which of the following refers to perceptual, emotional, behavioral, and physical responses made by an individual to the various problems faced during one or more of the phases of travel? a. Commuter stress b. Trip stress c. Travel stress d. Flight stress

Travel stress

Which of the following occurs when having flight delays or cancellations, losing luggage, and clearing security and customs? a. Trip stress b. Pre-trip stress c. Post-trip stress d. Flight stress

Trip stress

Which of the following is not one of the three elements of travel stress? a. Pre-trip stress b. Trip stress c. Post-trip stress d. Trip-planning stress

Trip-planning stress

Which of the following is a type of planned organizational change that is proactive and incremental? a. Put out small fires b. Stop the bleeding c. Tweaking d. Transformation

Tweaking

Which of the following is a behavior pattern characterized by tenseness, impatience, and aggressiveness, often resulting in stress-related symptoms? a. Type B b. Hardiness c. Type A d. Need for control

Type A

All of the following are examples of high stress jobs, except: a. Enlisted military personnel b. Firefighter c. Airline pilot d. University professor

University professor

According to research on service industry companies, which of the following types of organizations rated highest in stability? a. US Postal Service b. All service industry companies scored high c. Transportation companies d. Accounting firms

US Postal Service

Which of the following GLOBE cultural dimensions is defined as - the extent to which a society, organization, or group relies on societal norms, rules, and procedures to alleviate unpredictability of future events? a. Power distance b. Uncertainty avoidance c. Humane orientation d. Institutional collectivism

Uncertainty avoidance

Which of the following GLOBE cultural dimensions is related to the questionnaire item - "Most people lead (should lead) highly structured lives with few unexpected events"? a. Power distance b. Uncertainty avoidance c. Humane orientation d. Institutional collectivism

Uncertainty avoidance

Which of the following dimensions of Hofstede's cultural values is risk aversion? a. Relationship orientation b. Uncertainty avoidance c. Power distance d. Collectivism-individualism

Uncertainty avoidance

. Which of the following challenges the status quo by shaking up assumptions? a. Changing b. Unfreezing c. Refreezing d. Defrosting

Unfreezing

Juan is talking to his boss about an issue that he needs to have addressed. This can best be described as: a. Miscommunication b. Lateral communication c. Downward communication d. Upward communication

Upward communication

Which of the following is the process by which employees communicate with others who are higher in the organizational hierarchy? a. Upward communication b. Downward communication c. Lateral communication d. Brownnosing

Upward communication

Abram recently read a classic Harvard Business Review article on how to help people overcome resistance to change. All of the following are guidelines recommended as a last resort as they may backfire, except: a. Using manipulation b. Using cooptation c. Using impropriety d. Using coercing

Using impropriety

. All of the following are true of nonverbal communication except: a. Verbal communication is more important than nonverbal communication b. Nonverbal messages can reinforce or negate the meaning of the words used c. Nonverbal communication includes facial expressions, posture, gestures, and tone of voice d. If a nonverbal message contradicts a verbal message, the nonverbal message will carry the meaning

Verbal communication is more important than nonverbal communication

Which of the following refers to copying of the others' behaviors (e.g., body movements, facial expressions, or speech)? a. Vocal mirroring b. Conversational engagement c. Activity level d. Emphasis

Vocal mirroring

Which of the following is the participation of employees in influencing organizational decisions? a. Silence b. Input c. Downward communication d. Voice

Voice

Which of the following is a method for generating new ideas using employee participation and empowerment? a. Barnstorming b. Workout c. Spit-balling d. Bootstrapping

Workout

All of the following are examples of facets of workforce diversity, except: a. Gender b. Race/ethnicity c. Workplace skills d. Age/generation

Workplace skills

Which of the following communication network is slightly less centralized than the all-channel network since two persons are closer to the center of the network? a. Circle b. Y-pattern c. Chain d. All-channel

Y-pattern

Mackenzie is studying for an exam. An optimal level of stress can help her concentrate and remember the correct answers while taking the exam. However, too much stress impairs her ability to focus and she starts missing answers. This phenomenon is known as: a. Academic burnout b. Law of large numbers c. Yerkes-Dodson law d. Law of diminishing returns

Yerkes-Dodson law

Which of the following is a law stating that performance increases with increasing stress to an optimum point, after which stress becomes too much and performance declines? a. Shannon-Weaver law b. Goal-attainment law c. Yerkes-Dodson law d. Dodd-Frank law

Yerkes-Dodson law