MGT 309 Ch.1

The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________ . A) human skills B) technical skills C) conceptual skills D) cognitive skills E) analytical skills

A) human skills

________ refers to a gut feeling not necessarily supported by research. A) Intuition B) Reasoning C) Rationality D) Logic E) Inference

A) intuition

A common characteristic of service jobs is that they ________. A) need substantial interaction with an organization's customers B) offer much higher pay in comparison with other non-service jobs C) have fewer working hours than other jobs D) require very little job knowledge compared to other jobs E) provide more perks and benefits to employees

A) need substantial interaction with an organization's customers

By 2020, the 55-and-older age group of the U.S. labor force will represent approximately ________ of the total labor force. A) one-quarter B) one-third C) one-half D) two-thirds E) three-quarters

A) one-quarter

Austin Reed is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on the job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________. A) psychology B) anthropology C) political science D) entomology E) archaeology

A) psychology

Which of the following disciplines blends concepts from both psychology and sociology to focus on people's influence on one another? A) social psychology B) cosmology C) parapsychology D) lexicology E) eschatology

A) social psychology

Which of the following fields of study is most likely to involve studying organizational culture, formal organization theory, and structure? A) sociology B) deontology C) epistemology D) agnotology E) dysteleology

A) sociology

Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides what tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking? A) planning B) organizing C) scrutinizing D) controlling E) envisioning

B)

________ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations. A) Assistants B) Managers C) Secretaries D) Interns E) Apprentices

B)

Which of the following best defines organizational behavior? A) It involves the study of groups of people coming together for collective bargaining. B) It involves the study of what people do in a company and how it affects the company's output. C) It involves analyzing different people in an industry with independent profit-centered motives. D) It involves developing exclusively the knowledge of managers and senior -level employees. E) It is a field which is not influenced by factors in the external world.

B) It involves the study of what people do in a company and how it affects the company's output

Which of the following is true of technical skills? A) They can be learned only through formal education. B) They encompass the ability to apply specialized knowledge. C) They are not required at all kinds of jobs. D) They are monopolized by professionals. E) They comprise the ability to understand and motivate people.

B) They encompass the ability to apply specialized knowledge.

________ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups. A) Workforce associability B) Workforce diversity C) Cultural similarity D) Organizational congruity E) Operational homogeneity

B) Workforce diversity

According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks? A) motivating B) socializing C) decision making D) training E) politicking

C) decision making

According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change. A) spokesperson B) disturbance handler C) entrepreneur D) resource allocator E) negotiator

C) entrepreneur

________ refers to basing managerial decisions on the best available scientific proof. A) Emergency management B) Personal knowledge management C) Property management D) Evidence-based management E) Knowledge management

D) Evidence-based management

Which of the following is true of systematic study? A) It attributes causes and effects based on intuition. B) It involves supporting decisions based on gut feelings. C) It analyzes relationships based on previous experiences. D) It involves analyzing relationships based on scientific data. E) It involves taking action based on instinct.

D) It involves analyzing relationships based on scientific data

The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called ________ behavior. A) withdrawal B) associative C) networked D) citizenship E) cohesive

D) citizenship

Group ________ is the extent to which members of a group support and validate one another at work. A) affect B) associability C) think D) cohesion E) maturity

D) cohesion

According to Fred Luthans and his associates, managers which are involved in networking activities are most likely to undertake which of the following? A) planning B) decision making C) controlling D) politicking E) staffing

D) politicking

According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to make or approve significant organizational decisions and assign human, physical, and monetary assets. A) disseminator B) liaison C) entrepreneur D) resource allocator E) entrepreneur

D) resource allocator

Which of the following is a result of globalization? A) organizations being bound by national borders B) lower production of goods in developing nations C) highly homogeneous workforce D) shared social value among all cultures E) jobs moving to nations with low-cost labor

E) jobs moving to nations with low-cost labor

Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under? A) planning B) organizing C) scrutinizing D) evaluating E) leading

E) leading