MGT 310

Big five model of personality

Extraversion, agreeableness, conscientiousness, emotional stability, openness to experience

targeted self-talk

a repeated intentional mental statement that is directed toward yourself

ethical dilemma

a situation concerning right or wrong when values are in conflict

stress

an individuals physiological, mental, and emotional response to external stimuli that place phyiscal or psychological demands on the individual

end values/terminal values

are beliefs about the kind of goals or outcomes that are worth pursing

instrumental values

are beliefs about the types of behavior that are appropriate for reaching end goals

Strength

arises from natural talent that is supported and reinforced with both learned knowledge and skills

Self-awareness

being aware of the internal aspects of one's nature, such as personality traits, beliefs, emotions,values, strengths, and limitations, and appreciating how your patterns affect other people

point-counterpoint

breaks a decision-making group into two subgroups and assigns them different, often competing, responsibilities

principles for self-management

clarity of mind, clarity of objects, and an organized system

Talents

con be thought of as your naturally recurring patterns of thought, feeling, or behavior

the whole brain model

considers not only a person's preference for right-brained verses left brained thinking, but also for conceptual verses experiential thinking

conscientiousness

degree to which a person is careful, organized, self-disciplined, responsible, and dependable

agreeableness

degree to which the person is able to get along with others by being good-natured, liked, cooperative, forgiving, and understnading

moral leadership

distinguishing right from wrong and doing right, seeking the just, the honest, the good, and the right conduct in achieving goals and fulfilling purpose

step by step guide to self-management

empty your head, decide the next action, get organized, perform a weekly review, now do it

Knowledge

facts, information, and experience that are linked together to become meaningful

fours fundamental values for ethical organizations

honesty, accountability, trust, and caring

Johari Window

is a tool managers can use to move towards greater transparency and alignment with others ( has 4 parts)

whistleblowing

is employee disclosure of illegal, immoral, or unethical practices in the organization

rotary internationl's four way test

is it truthful? is it fair to all concerned? will it build goodwill and better friendship? will it be beneficial to all it concerns?

communication champion

is philosophically grounded in the belief that good communication is essential to building trust, gaining commitment, and inspiring and uniting people to work together to accomplish a common purpose

self-management

is the ability to engage i self-regulating thoughts and behavior to handle difficult or challenging situations

communication channel

is the medium by which a message is carried from one person to another

manager communication

is the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior

negativity bais

is the term used in psychology to describe how our minds react more quickly and more strongly to perceived bad things than to good

moral development scale parts

level 1 pre-conventional, level 2 conventional, post-conventional

moral development scale

made by kohlberg

values based management

management that provides a shared foundation of ethical values and beliefs that guide individual behavior and organizational actions

non-verbal communication

messages transmitted through actions and behavior

Six killer constaints

never feeling good enough, being a marshmallow, running roughshod over others, playing mr.spock, demonstrating low self-control, being overly critical (pages 54-56)

higher order thinking

new brain (higher-order thinking) verses old brain (lower level thinking)

visualization

occurs when you create vivid picture in your mind of the action you desire

Myers -briggs type indicator

provides a way of measuring differences among individuals in their psychological preferences for how they interact with others and perceive the world

procastination

refers to a delay in starting or completing an intended task or course of action when the delay may have negative consequnces

Emotional intelligence

refers to a person's abilities to perceive, identify, understand, and successfully manage emotions in self and others

Skills

refers to accumulated knowledge that has been formalized into behavior steps needed to adequately perform an activity

time managment

refers to using techniques that enable you to get more done inless time and with better results and be more relaxed

social awareness

relates to one's ability to understand others

time management techniques

remember your ABC's, follow the 80/20 rule, do a daily review and look ahead, do one thing at a time, keep a to do list

Theory of constraints

says that every system or process has one or a few weaknesses that prevent it from achieving maximum performance

Components of emotional intelligence

self-awareness, self-management, social awareness, relationship management

Ten strengths related to manager performance

self-confidence, emotion control, self-restraint, focus, objectivity, relationship building, initiative, goal-directed mindset, ability to organize, time management, agility

open communication

sharing all types of information throughout the organization, across functional and hierarchical boundaries

Self-disclosure

sharing your fears, thoughts, emotions, and concepts of yourself with others

johari window quadrant 2

the "blind" quadrant includes things that are known about an individual by others but are unknown to the individual himself

johari window quadrant 3

the "hidden" quadrant represent things that an individual knows about himself or herself but keeps from others

Johari window quadrant 1

the "open" quadrant represents information that is known to the individual and is also known to others

johari window quadrant 4

the "unknown" quadrant represents things that are unknown both to the individual and to others in the group

courage

the absence of fear or doubt means accepting responsibility

channel richness

the amount of information that can be transmitted during a communication episode

Extraversion

the degree to which a person is outgoing, sociable, assertive and comfortable meeting and talking to new people

metacognition

the higher-order thinking process