MGT 3100 - Ch.15 Questions

Men are eight times more likely than women to negotiate their starting pay. 1) True 2) False

1) True

Nonverbal communication consists of messages sent outside the written or spoken word. 1) True 2) False

1) True

Streamline meetings by distributing a meeting agenda in advance, with meeting objectives and prioritized topics and number of minutes allowed for discussion. 1) True 2) False

1) True

The communication process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference. 1) True 2) False

1) True

The danger of using a lean medium for nonroutine matters is that it results in information oversimplification; it doesn't provide enough of the information the receiver needs and wants. 1) True 2) False

1) True

The grapevine is an example of informal communication. 1) True 2) False

1) True

The greater the use of e-mail within an organization, the less connected coworkers feel. 1) True 2) False

1) True

The main purpose of horizontal communication is coordination between and within work units. 1) True 2) False

1) True

Time-zone differences are physical barriers to communication. 1) True 2) False

1) True

To be a better listener, you should ask the speaker questions and recap what the speaker said. 1) True 2) False

1) True

Today, problems with smartphones range from mere annoyances to deadly distractions. 1) True 2) False

1) True

Top-down reading is a strategy for becoming a more productive reader, and requires you to rate, question, survey, skim, and summarize your reading. 1) True 2) False

1) True

You are an efficient communicator when you can transmit your intended message accurately in the least time. 1) True 2) False

1) True

A rich medium of communication is best for routine situations. 1) True 2) False

2) False

An audience can typically remember about 10 points from a speech. 1) True 2) False

2) False

Charles shut his eyes and shook his head when his boss announced the holiday schedule. This is an example of a channel. 1) True 2) False

2) False

Communication is simply sending information from one person to another. 1) True 2) False

2) False

Formal channels of communication are typically faster than the grapevine. 1) True 2) False

2) False

Generally people comprehend about 85% of a typical verbal message. 1) True 2) False

2) False

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as cybertechnology. 1) True 2) False

2) False

Jyl, a supervisor, told her employees, "The store will close Monday for inventory. All employees are expected to participate." This is an example of upward communication. 1) True 2) False

2) False

Listening with judgment improves communication. 1) True 2) False

2) False

Management by wandering around (MBWA) increases the problems of distortion that inevitably occur with formal communication. 1) True 2) False

2) False

Most people would rather give up their mobile phones than their TVs or the Internet. 1) True 2) False

2) False

Multicommunicating represents the use of multiple technologies to participate in an interaction. 1) True 2) False

2) False

One of the ways to improve communication is to avoid animation. 1) True 2) False

2) False

Poor communication between staff and managers does not have a financial cost to organizations. 1) True 2) False

2) False

Research finds that reducing an organization's travel budget increases its revenue and profitability. 1) True 2) False

2) False

Smiling represents warmth, happiness, or friendship across all cultures. 1) True 2) False

2) False

The average worker receives 25 e-mails a day. 1) True 2) False

2) False

The right of people to reveal information about themselves is known as privacy. 1) True 2) False

2) False

The study of the meaning of words is called terminology. 1) True 2) False

2) False

Trust between parties is not an important element in preventing communication problems. 1) True 2) False

2) False

When a supervisor tells you, "We need to get this done right away," the supervisor has created a physical barrier to the communication process, as the words right away are vague. 1) True 2) False

2) False

The statement "Young men are reckless" reflects a(n) _____. 1) accepted generalization 2) type of jargon 3) finding of the grapevine 4) stereotype 5) statement of fact

4) stereotype

Which of the following is not a way in which nonverbal communication is expressed? 1) grimacing 2) making someone wait an hour in the lobby 3) looking away while talking to someone 4) writing a thank-you note 5) touching someone's shoulder

4) writing a thank-you note

Generally, people comprehend about ______ of a typical verbal message. 1) 5% 2) all 3) half 4) two-thirds 5) 35%

5) 35%

Which of the following statements is not true about communication in the workplace? 1) Communication is the most important factor in advancing careers. 2) 14% of each 40-hour workweek is wasted because of poor communication between staff and managers. 3) The equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers. 4) The process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference. 5) Improving communication can save time, but not money.

5) Improving communication can save time, but not money.

Which of the following is a "do" when attempting to improve communication? 1) Close your eyes. 2) Turn away from the speaker. 3) Look away from the speaker. 4) Speak very slowly. 5) Smile.

5) Smile.

Which of the following is not a norm of the Millennial generation? 1) desire to have instant feedback 2) desire to experience new and different things 3) desire to have personalized products and choice 4) desire to keep things moving and interesting 5) desire to accept facts and authority at face value

5) desire to accept facts and authority at face value

Active listening requires all except _____. 1) decoding 2) interpreting verbal messages 3) full attention 4) processing of information 5) focusing on the delivery rather than content

5) focusing on the delivery rather than content

The more management levels through which a message passes, the _____. 1) more important the message is 2) higher the chance the message will become external 3) more informal the organization 4) more disorganized the organization 5) more distorted the message may become

5) more distorted the message may become

If you want your writing to establish a common ground with the reader and make your overall argument stronger, you should order your arguments from _____. 1) positive to negative 2) most important to least important 3) least controversial to most controversial 4) least important to most important 5) negative to positive

5) negative to positive

The study of the meaning of words is called _____. 1) terminology 2) lexicography 3) rhetoric 4) jargon 5) semantics

5) semantics

A manager who is instructing his employee about work tasks is communicating _____. 1) informally 2) horizontally 3) externally 4) through the grapevine 5) vertically

5) vertically

Most people tend to ______ when conveying bad news or negative feedback. 1) avoid eye contact 2) smile 3) nod their heads 4) lean forward 5) yawn

1) avoid eye contact

Compared to women, men tend to _____. 1) be indirect when admitting fault 2) easily indicate their uncertainties 3) give more tactful feedback 4) pay more compliments 5) make more apologies

1) be indirect when admitting fault

According to Deborah Tannen, men are more likely than women to _____. 1) boast about achievements 2) temper criticism with praise 3) ask more questions 4) apologize frequently 5) pay more compliments

1) boast about achievements

The introduction to a business speech should _____. 1) get right to the point 2) contain at least one joke 3) contain a phrase like "I'm honored to be here" 4) contain significant details of the presentation 5) contain an unrelated story to catch the interest of the audience

1) get right to the point

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decides to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _____. 1) least controversial to most controversial 2) most important to least important 3) negative to positive 4) positive to negative 5) least important to most important

1) least controversial to most controversial

Which of the following indicates how official communications should be routed? 1) organizational chart 2) grapevine 3) lateral networks 4) corporate culture 5) personnel files

1) organizational chart

Debbie works part time in a coffee shop. Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders. This is an example of a(n) ______ barrier to communication. 1) physical 2) semantic 3) personal 4) encoding 5) feedback

1) physical

A linguistic style is a person's characteristic speaking patterns—pacing, pausing, directness, word choice, and use of questions, jokes, stories, apologies, and similar devices. 1) True 2) False

1) True

A system of safeguards for protecting information technology from threats is known as security. 1) True 2) False

1) True

Among users of social networks, 18- to 29-year-olds are more likely to monitor the content of their profile and who has access to it. 1) True 2) False

1) True

Causing distractions, leaving the wrong impression, and replacing real conversation are drawbacks commonly associated with the use of social media. 1) True 2) False

1) True

Crossing one's legs can be interpreted as defensiveness. 1) True 2) False

1) True

Effective teams have been found to have more face-to-face than digital encounters. 1) True 2) False

1) True

Encoding is translating a message into understandable symbols or language. 1) True 2) False

1) True

Encoding the message is the first step of the communication process. 1) True 2) False

1) True

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message. 1) True 2) False

1) True

Flexible work arrangements are as important as compensation for Millennials in choosing employment. 1) True 2) False

1) True

High-definition videoconference systems that simulate face-to-face meetings between users are known as telepresence technology. 1) True 2) False

1) True

Horizontal communication is impeded by rivalry between workers or work units, which prevents sharing of information. 1) True 2) False

1) True

If you are nervous in a job interview, it is best not to admit it. 1) True 2) False

1) True

If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication. 1) True 2) False

1) True

Jargon is a type of semantic barrier. 1) True 2) False

1) True

Jargon is terminology specific to a particular profession or group. 1) True 2) False

1) True

Kelly did not receive an important e-mail from a client because her company's e-mail server was down. This is an example of the communication medium being blocked. 1) True 2) False

1) True

Lynn had many spelling and grammar mistakes in her report, some of which made the content difficult to understand. This is an example of poor encoding. 1) True 2) False

1) True

Which of the following is a tip for writing more effectively for business purposes? 1) Use passive voice. 2) Start by stating your purpose and what you expect of the reader. 3) Don't use italics or bolding in business writing. 4) Construct interesting, complex sentences. 5) Use narrow margins and minimal white space.

2) Start by stating your purpose and what you expect of the reader.

Which of the following is not an example of noise in the communication process in a typical classroom? 1) a student in the back of the classroom texting a friend 2) a student answering a professor's question 3) groundskeepers mowing the lawn outside the classroom window 4) uncomfortable classroom desks 5) an attractive person walking by the open classroom door

2) a student answering a professor's question

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating _____. 1) vertically 2) externally 3) horizontally 4) downward 5) upward

2) externally

Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____. 1) by wandering around 2) horizontally 3) upward 4) through the grapevine 5) externally

2) horizontally

A manager needs to inform employees that the quarterly project management training will start on May 1, about two months from now. Generally, which of the following should the manager use in this situation? 1) videoconference 2) newsletter 3) personal note 4) face-to-face meeting 5) telephone

2) newsletter

Tracie, working at a research facility in Washington D.C., needs to communicate with Juan, who is in Mexico City, about a project they are working on. Although Juan has perfect command of English, they are still facing a(n) ______ barrier to communication. 1) semantic 2) physical 3) encoding 4) medium 5) personal

2) physical

Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication? 1) medium barrier 2) receiver barrier 3) feedback barrier 4) decoding barrier 5) encoding barrier

2) receiver barrier

A disadvantage of teleworking is less job satisfaction and productivity. 1) True 2) False

2) False

______________ is the process of translating a message into understandable symbols or language. 1) Mediation 2) Transformation 3) Encoding 4) Decoding 5) Enriching

3) Encoding

______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens. 1) Videoconferencing 2) Telecommuting 3) Telepresence technology 4) Teleworking 5) Netconferencing

3) Telepresence technology

A(n) ________ listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, and waiting until all information is available before expressing opinions. 1) evaluative 2) appreciative 3) comprehensive 4) empathetic 5) impartial

3) comprehensive

Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel. 1) organizational chart; horizontal 2) culture; horizontal 3) grapevine; informal 4) grapevine; horizontal 5) organizational chart; informal

3) grapevine; informal

The average speaker communicates about ______ as many words as the average listener can process. 1) just 2) half 3) one-fourth 4) twice 5) four times

3) one-fourth

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was _____. 1) intelligence 2) writing ability 3) public speaking ability 4) interpersonal skills 5) integrity

3) public speaking ability

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. 1) encoded 2) dense 3) rich 4) informal 5) formal

3) rich

Which of the following is not a disadvantage of e-mail? 1) emotions often poorly communicated 2) decrease in other forms of communication, like greetings and conversations 3) sheer number that must be handled by the average worker 4) rudeness to use in crowded places 5) the less connected coworkers feel

3) sheer number that must be handled by the average worker

Which of the following is appropriate for workplace e-mail? 1) jokes 2) complicated topics 3) trimming of the sender's e-mail when replying 4) informality and grammar errors 5) sensitive personal issues

3) trimming of the sender's e-mail when replying

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is _____. 1) using file-sharing services 2) hiring ethical employees 3) using prevention techniques like strong passwords 4) creating a well-funded IT department 5) minimizing turnover

3) using prevention techniques like strong passwords

Of the following, which medium is the richest? 1) company newsletter 2) telephone 3) videoconference 4) memo 5) e-mail

3) videoconference

______ is likely to cause a semantic barrier to communication. 1) The grapevine 2) Technology 3) Gossip 4) Jargon 5) Rhetoric

4) Jargon

A manager who literally wanders around her organization and talks with people across all lines of authority is doing _____. 1) COO 2) TQM 3) MBO 4) MBWA 5) JIT

4) MBWA

All of the following are rules for using smartphones except _____. 1) Keep your voice down; no need to SHOUT 2) Don't force the public to have to listen to your phone conversations 3) During meetings and public performances, shut off the ringer; set the phone on "vibrate" 4) Text during meetings or other conversations 5) Don't dial or text while driving

4) Text during meetings or other conversations

A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as _____. 1) horizontal communication 2) a communication device 3) a formal message 4) a linguistics style 5) multicommunication View Feedback

4) a linguistics style

Which of the following is not appropriate to include in the conclusion of a speech? 1) a signal phrase to cue listeners about the wind-up 2) "Thank you" 3) a call to action 4) details you forgot from earlier 5) a little upbeat story or a quotation

4) details you forgot from earlier

Speed reading works well for material that is _____. 1) jargon-laden 2) unfamiliar 3) dense 4) easy or familiar 5) complicated

4) easy or familiar

When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of _____. 1) decoding 2) medium selection 3) noise 4) feedback 5) encoding

4) feedback

Rena, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in finance. She is said to be _____. 1) emasculating 2) wordsmithing 3) miscommunicating 4) genderflexing 5) ingratiating

4) genderflexing

When thieves use your name and good credit rating to get cash or buy things, it is known as _____. 1) personal data theft 2) credit mishandling 3) credit exploitation 4) identity theft 5) misuse of standing

4) identity theft

Which of the following is a characteristic of telecommuting? 1) increased costs 2) attractive to people with high social needs 3) more difficult recruiting 4) increased ability to hire certain workers, such as homebound people with disabilities 5) increased turnover

4) increased ability to hire certain workers, such as homebound people with disabilities

Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication? 1) feedback barrier 2) encoding barrier 3) medium barrier 4) sender barrier 5) receiver barrier

4) sender barrier