MGT 312 EXAM 1 STUDY

According to anonymous surveys, what percentage of high school students admitted to cheating on tests?

59%

Big Bucks Bank is located in a city with a growing Latino population. Jane, the CEO, believes in the access- legitimacy perspective. Jane will do which of the following? A. Hire employees to match the diversity in the population. B. Offer Latino food every Friday. C. Offer international travel services. D. Support the local university's Spanish department. E. All of the above.

A. Hire employees to match the diversity in the population.

The organizing framework for understanding and applying OB is based upon A. a systems approach. B. using person and environmental factors as inputs. C. processes including individual level, group or team level, and organizational level. D. outcomes organized into individual level, group or team level, and organizational level. E. All of these are correct.

A. a systems approach.

The organizing framework for understanding and applying OB is based upon A. a systems approach. B. using person and environmental factors as inputs. C. processes including individual level, group/team level, and organizational level. D. outcomes organized into individual level, group/team level, and organizational level. E. The framework is based on all of these.

A. a systems approach.

Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work A. decision making B. leader behavior C. budget forecasting D. organizational culture

A. decision making B. leader behavior D. organizational culture

Select interpersonal skills that foster respectful interactions. A. effective communication B. positive attitudes C. ability to manipulate D. active listening

A. effective communication B. positive attitudes D. active listening

Megan was hurt at work. Megan's manager concluded that Megan was careless and clumsy. Megan's manager may have committed an error called ________ error. A. fundamental attribution B. ultimate perception C. stereotyping D. self-serving bias E. internal cognition

A. fundamental attribution

Select aspects of OB to be considered in an organization if many employees begin quitting their jobs. A. individual level characteristics B. group/team dynamics C. new products coming to market D. organizational policies

A. individual level characteristics B. group/team dynamics D. organizational policies

Which of the following statements about OB is true? A. it goes beyond common sense B. it requires adherence to common practices C. it depends on solid common sense D. it relies on strong time management skills

A. it goes beyond common sense

Which of the following are the three levels that OB distinguishes among? A. organizational B. group C. individual D. professional E. social

A. organizational B. group C. individual

The contingency approach to OB calls for all of the following EXCEPT A. relying on one best way to manage situations. B. using OB concepts and tools as situationally appropriate. C. using a pragmatic approach. D. not relying on simple common sense. E. being systematic and scientific.

A. relying on one best way to manage situations.

The Positive Proton Company has a policy of using a panel of managers and various employees to resolve conflicts that arise. What organizational value does this represent? A. restorative justice B. greater good C. temperance D. integrity E. compassion

A. restorative justice

Select the types of solution response. A. solving B. resolving C. mentoring D. dissolving

A. solving B. resolving D. dissolving

Liu has a goal to work hard and eventually apply for a promotion at the Great Grain Company. Liu is most likely to exhibit positive emotions if A. the emotions are congruent with his goal. B. he has emotional intelligence. C. the emotions are incongruent with his goal. D. he feels inadequate. E. he had a bad experience being promoted at his former company.

A. the emotions are congruent with his goal.

Which of the following best describes situation and person factors? A. they are dynamic B. they are static C. they are not related D. they are consistent

A. they are dynamic

Select the two items that apply to a contingency approach to management. A. you cannot rely on one best way B. what worked today will definitely work tomorrow C. what works with one employee will work with all D. the most effective solution is based on the situation

A. you cannot rely on one best way D. the most effective solution is based on the situation

Which of the following statements is NOT accurate? A. Stereotypes can lead to poor decisions. B. All stereotypes are negative. C. Stereotypes are used during the encoding process of perception. D. Quality interpersonal contact among mixed groups may reduce the use of stereotypes. E. Some people have negative stereotypes about older individuals.

B. All stereotypes are negative.

Which one of these is NOT true about defining a problem? A. Managers usually do not spend enough time on defining the problem. B. It is advisable to skip this stop and proceed to making recommendations. C. After defining the problem, OB concepts or theories can be used to solve the problem. D. People often make assumptions. E. Once problems are defined, OB knowledge can produce better performance for an organization.

B. It is advisable to skip this stop and proceed to making recommendations.

José is considering volunteering to help his company with its annual food drive. Which of the following is NOT an indicator of whether he will do so? A. José thinks the food bank is a great way to help his community. B. José is already volunteering at the animal shelter. C. José's boss expects him to volunteer. D. José's company gives employees a day off to volunteer. E. The food bank is located close to José's home.

B. José is already volunteering at the animal shelter.

Which of the following about mindfulness is FALSE? A. Mindfulness requires a person to be present in the moment. B. Mindfulness decreases the effectiveness of interpersonal communications. C. Attentional deficit inhibits mindfulness. D. Mindfulness can be practiced. E. Mindfulness enhances a person's ability to develop and sustain loving relationships.

B. Mindfulness decreases the effectiveness of interpersonal communications.

Select the steps in the applied 3-step approach to problem solving. A. Schedule a brainstorming session B. define the problem C. make recommendations D. identify causes

B. define the problem C. make recommendations D. identify causes

David, an accountant with Brighter Future Corporation, is experiencing job dissatisfaction due to comparing how hard he works and how much he gets paid versus his perception of a coworker's effort and reward. David's dissatisfaction can be explained by ______ model. A. disposition/genetic components B. equity C. need fulfillment D. value attainment E. met expectations

B. equity

Stanley would like to increase his positivity. He should do all of the following EXCEPT A. establish social connections with co-workers, family, etc. B. fake happiness. C. go for a run when he feels negativity coming on. D. use self-talk to stop negative thoughts. E. volunteer to help a friend who is in a difficult situation.

B. fake happiness.

Which of the following is MOST IMPORTANT when using OB to solve problems? A. person factors B. interdependence of person factors and environmental characteristics C. environmental characteristics D. interdependence of person factors and changes on a group or team level E. independence of person factors and environmental characteristics

B. interdependence of person factors and environmental characteristics

George does not score particularly well on standard IQ tests yet he has a unique ability to deal with complex interpersonal situations. What would explain this phenomenon? A. practical intelligence B. multiple intelligences C. reasoning ability D. emotions and attitude E. gender.

B. multiple intelligences

Select the three common elements in choosing among alternatives to arrive at an effective solution A. employee engagement B. selection criteria C. choice process D. consequences

B. selection criteria C. choice process D. consequences

Which of the following statements about situation factors is true? A. they have no impact on your job or job performance B. they are very important to your job performance C. they come from within you and influence every aspect of your life D. they do not change without managerial approval

B. they are very important to your job performance

Which of the following statements about unethical behavior is true? A. Most people engaging in unethical acts are punished B. very few unethical acts are illegal C. other than plagiarism, all unethical acts are also illegal D. you can count on your human resources department to manage and enforce ethical conduct

B. very few unethical acts are illegal

Which of the following statement about ethics is NOT true? A. Ethical dilemmas occur when neither of two choices ethically resolves a situation. B. Most people working in organizations are good people with good intentions. C. If something is unethical it is also illegal. D. Our conduct is shaped by our environment. E. Reward systems can cause unethical behavior.

C. If something is unethical it is also illegal.

Martha would like to hire employees who will be strong performers in her organization. Which of the Big Five personality dimensions should she try to make sure the new employees score high on? A. extraversion B. agreeableness C. conscientiousness D. emotional stability E. openness to experience

C. conscientiousness

Widespread corporate corruption has led to which two of the following? A. enormous profits for employees B. increased ethical behavior C. destruction of lives D. bankrupting of companies

C. destruction of lives D. bankrupting of companies

Sandra manages the marketing department for the Greener Grass Corporation. In an effort to increase employee engagement, Sandra could try all the following EXCEPT A. Redesign jobs so that workers have variety and feedback. B. Take a class to learn how to be a charismatic leader. C. Try to limit the stressors in the workplace. D. As staff leave, replace them with new hires who score high in pessimism on a personality test. E. Provide recognition to employees who perform well.

D. As staff leave, replace them with new hires who score high in pessimism on a personality test.

Which of the following statements is NOT true about personal values? A. In general, values are relatively stable across time and situations. B. Values tend to vary across generations. C. Schwartz's value theory can be generalized across cultures. D. Values are not motivational in nature. E. Not all values are compatible.

D. Values are not motivational in nature.

The Garden Gnome Company is trying to counteract a negative situation that occurred last year by creating a positive influence. Garden Gnome is hoping to create A. positive deviance. B. a neutralizing influence. C. an amplifying effect. D. a buffering effect. E. corporate social responsibility.

D. a buffering effect.

To have hope, one needs to have A. efficacy. B. resilience. C. mindfulness. D. a goal and a means for achieving the goal. E. optimism.

D. a goal and a means for achieving the goal.

Joe was terminated from his job and believed the reason was his boss did not like him and his hard work was not appreciated. Joe likely has A. high emotional stability. B. an internal locus of control. C. low self-efficacy. D. an external locus of control. E. low self-esteem.

D. an external locus of control.

As Jasmine got to know Mary, a co-worker of a different ethnicity, Jasmine was surprised to learn how much she actually had in common with Mary such as loving to hike and choice of religion. Jasmine was experiencing which layer of diversity? A. organizational dimensions B. personality C. surface-level characteristics D. deep-level characteristics E. internal dimensions

D. deep-level characteristics

Maria is a manager for Greens and Grits. Maria would like to improve job satisfaction for her employees. She can accomplish this by implementing different policies dealing with A. personality. B. intelligence. C. cognitive ability. D. emotions and attitudes. E. All of the above.

D. emotions and attitudes.

Which of the following is NOT a component of PERM? A. positive emotions B. relationships C. achievement D. policies and practices E. engagement

D. policies and practices

Which of the following statements about unethical behavior in the workplace is true? A. if your team engages in unethical behavior, you should follow along B. you can rely on management to uncover and handle unethical behavior in the workplace C. unethical behavior by your coworkers will not affect you or your reputation D. unethical behavior makes everyone in the workplace look bad

D. unethical behavior makes everyone in the workplace look bad

Which of the following statements about constraints in selecting problem-solving solutions is true? A. considering constraints is not a practical approach to selection a solution B. constraints to consider will come directly from management C. You should ignore any constraints and pick the solution with the most desirable outcome D. you should consider various constraints before making a selection

D. you should consider various constraints before making a selection

____________________ justice is the perceived fairness of how resources and rewards are distributed or allocated.

Distributive

Steven wants to be sure there is no implicit cognition creating bias in his company's interviewing process. The best course of action is to A. train all interviewers in the interview process. B. have more than one interviewer conducting interviews. C. conduct the interviews virtually. D. use a structured interview approach. E. All of the above.

E. All of the above.

Catherine is walking through the employee parking lot on her way to her office. She notices someone left an empty fast-food bag in the parking lot. Catherine goes out of her way to pick it up and dispose of it. What behavior is Catherine exhibiting? A. psychological contract B. green behavior C. withdrawal cognitions D. CWB E. OCB

E. OCB

Jessica would like to be a best-selling author. She studied OB and knows this will take at least 10,000 hours of deliberate practice. Jessica should do all of the following EXCEPT A. identify aspects of performance that need improvement. B. get a coach to receive feedback. C. study other writers and their works. D. take breaks to maintain concentration. E. only practice as long as it remains fun.

E. only practice as long as it remains fun.

As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort? A. emotional labor B. emotional dissonance C. job detachment D. affective detachment E.cognitive dissonance

E.cognitive dissonance

True or False: The components of engagement are urgency, being focused, intensity, and job satisfaction.

False

True or false: "Individual differences" is a narrow category only used to describe the "Big Five" personality attributes.

False

True or false: Diversity refers to age, gender, and religion, but does not include personality.

False

True or false: Intelligence cannot be modified or altered.

False

True or false: OB and problem solving are at odds and do not go together when studying OB.

False

True or false: The goal of the job characteristics model is to promote low extrinsic motivation.

False its goal is to promote HIGH extrinsic motivation

The generation that currently makes up the smallest number of individuals in America is

Gen 2020

____________________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

True or false: Among the options for action to address diversity issues that are not preferred are assimilation and denial.

True

True or false: In 360-degree feedback, individuals compare perceptions of their own performance with information from their manager, subordinates, and peers.

True

True or false: Increasing the autonomy of a person's job is on effective way to increase that person's self-efficacy.

True

True or false: Intensity pertains to the amount of effort being invested in an activity.

True

True or false: Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects.

True

True or false: Research has indicated that customer satisfaction and employee productivity are higher when the racio-ethnic composition of the customers matched that of store employees.

True

Gina says, "I can type 70 words per minute with no errors." She is expressing

a high self-efficacy

Three main weaknesses of ____________________ ____________________ are relying on hindsight, lack of rigor, and lack of objectivity.

common sense

____________________ is the shared belief that drives people to help others who are suffering.

compassion

According to proponents of a contingency approach to management, in order to be effective as a manager, you need to

consider the situation before making a decision

The ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager ____________________

credibility

In some cases, coworkers or friends remain satisfied in situations where others always seems dissatisfied. This is a reflection of the ____________________ model.

dispositional/genetic

A situation with 2 choices, neither of which resolve the situation in an ethically acceptable manner i called a(n) __________ __________

ethical dilemma

A concern for right versus wrong is referred to as

ethics

If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of

external

True or false: one of the components of virtuous leadership is charisma.

false

True or false: the 3 effects of positive OB are amplifying, buffering, and positivity.

false

True or false: working for an unethical business will not cause you problems as long as you conduct yourself in an ethical manner.

false

A person who ____________________ is relatively unconstrained by situational forces and effects environmental change.

has a proactive personality

In the systems approach to OB, person and situation factors are considered ____________________, while the three levels of analysis are categorized as processes or ____________________.

inputs outcomes

Santiago needs to study for an upcoming test in his business law course. His roommate is driving him crazy singing and whistling. Santiago heads for the library and finds a quiet room in the back so he can study more effectively. Santiago is increasing his ____________________.

mindfulness

The term ____________________ ____________________ describes an interdisciplinary field concerned with understanding and managing people at work.

organizational behavior

Jack set himself a goal of shooting a 79 or better on his local golf course before the end of the spring. This is a ____________________ goal.

performance

The definition of a(n) ____________________ is when our desires outcomes do not match the actual situation.

problem

To solve problems effectively, it is important to consider necessary ____________________, such as people who will provide support.

resources

OB uses both a systematic and ____________________ approach to understanding people.

science-based

Your understanding of who you are and what your preferences are can be improved by a process called ____________________-____________________.

self-assessment

Knowing yourself allows you to be authentic, which is essential to influencing others. This is the main premise of

self-awareness

Problem-____________________ efforts can be adversely affected if the problem is incorrectly identified.

solving

The best way to increase self-awareness is through

taking self-assessments

In organizational behavior, knowing when to apply OB knowledge and tools to a particular circumstance is an important part of

the contingency approach

A strong and effective employee or manager must recognize and understand

the relationship between person and situation factors

The distinction between person and environment is critical to

understanding OB concepts