MGT 3120 CH14

Passive leaders inspire trust in their followers because they express their integrity by being consistent, single-minded, and persistent in pursuit of their goal.

FALSE

Reward power results from managers' authority to punish their employees.

FALSE

The leadership styles of ________ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles.

House's path-goal model

____________ is the model in which an effective leader makes desirable rewards available, clarifies how employees can achieve objectives, and provides them support in doing so.

House's path-goal model

________, which include acting friendly or making someone feel good or important before making a request, are influence tactics.

Ingratiating tactics

_____ is the questionnaire used in Fiedler's model to determine leadership orientation.

Least preferred coworker (LPC) scale

Regina apologized to Clay for an e-mail that upset him. She said she had chosen an inconsiderate way of stating her idea, and that she'd be happy to discuss it further. Regina is

expressing consideration behavior.

Leaders especially want ________ who are productive, reliable, honest, cooperative, proactive, and flexible.

followers

Kim supervises a group of customer service representatives. Kim is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Kim has _____ in the contingency model.

high situational control

In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.

in-group

Leadership is the ability to ______ employees to voluntarily pursue organizational goals.

influence

Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following except

inspiration

According to the contingency model, a relationship-oriented leadership style works best in ______ situations.

moderate-control

According to Fiedler's contingency model, ______ situation control favors a leader who is ______-oriented.

moderate; relationship

Revised path-goal theory indicates to managers that they must consider

modifying their leadership style to fit employee and task characteristics.

In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you

move to a more suitable situation.

When Nelson saw Betty in the stockroom stuffing her purse with expensive printer cartridges, Betty was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." Betty was using a(n) _____ on Nelson.

personal appeal

Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.

supportive

"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the ______ dimension of situational control.

task structure

One of three dimensions of situational control in the contingency leadership model, ______ is the extent to which tasks are routine, unambiguous, and easily understood.

task structure

The three dimensions of situational control include leader-member relations, position power, and

task structure.

James manages his employees by carefully monitoring their production, comparing what they do to predicted schedules and desired budgets. James can best be described as a ______ leader.

task-oriented

Marcel supervises a group of paralegals serving the firm's lawyers. He gets along well with his employees, and he has created detailed procedures for all the types of legal document they encounter. Marcel hires and fires; he also gives work assignments, performance appraisals, and promotions. The optimal leadership style for Marcel is _____ according to the contingency model.

task-oriented

Sammie leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Sammie should adopt a(n) ___________ leadership style.

task-oriented

Fiedler's contingency leadership model determines if a leader's style is

task-oriented or relationship-oriented.

The ______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders

trait

Which of the following is not a behavioral leadership approach?

trait

Charismatic leadership is now considered part of ______ leadership.

transformational

______ leadership approaches attempt to determine the unique behaviors used by effective leaders.

Behavioral

______ power results from one's specialized knowledge.

Expert

Adaptive, flexible organizational cultures are less likely to foster transformational leadership than bureaucratic ones.

FALSE

In the contingency leadership model, the most important component of situational control is position power.

FALSE

Narcissistic leaders tend to bring out the best work behaviors in others.

FALSE

One's power comes as part of one's job; it is the right to perform or command.

FALSE

____ is the model that requires a manager to assess her own leadership orientation and the level of her situational control.

Fiedler's contingency model

Which of the following would be considered a negative interpersonal trait often found in leaders?

Machiavellianism

______ power derives from one's personal attraction.

Referent

As a manager, when you provide rewards or reprimand your subordinates, you are practicing transactional leadership.

TRUE

Emily has a charismatic personality, and finds it easy to get others to agree with her. Emily has referent power.

TRUE

Employees who are having computer problems at TravelWorld go to Amy rather than the IT department because she is efficient and considerate about helping out and is extremely knowledgeable. Amy has expert power.

TRUE

Female leaders tend to use transformational leadership more than male leaders do.

TRUE

Leaders benefit most from followers who are helpers (most compliant) rather than rebels (least compliant).

TRUE

Leaders manage and managers lead, but the two activities are not synonymous.

TRUE

Leadership is the ability to influence employees to voluntarily pursue organizational goals

TRUE

Steve Jobs is an example of a transformational leader; he had a vision of developing an "insanely great" desktop computer.

TRUE

The primary purpose of task-oriented leadership behaviors is to ensure that people, equipment, and other resources are used efficiently to accomplish a mission.

TRUE

Which of the following is a characteristic of transformational leaders?

They encourage people to do exceptional things with trust, commitment, and loyalty to produce significant results and change.

James leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that all team members are capable of doing their part to meet and exceed the goals. According to revised path-goal theory, James is using a(n) ______ leadership style.

achievement-oriented

Which of the following is not one of the five sources of power?

appearance

Karl was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ______ power.

coercive

Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Which influence tactic is Lamar using?

consultation

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach.

contingency

According to House's revised path-goal theory, a leader's style should vary depending on

employee characteristics and environmental factors.

House's revision of his theory puts more emphasis on the need for leaders to foster

intrinsic motivation through empowerment.

According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.

laissez-faire

The ______ model of leadership emphasizes that leaders have different sorts of relationships with different employees

leader-member exchange (LMX)

"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?

leader-member relations

The power that managers have resulting from their formal positions within organizations is called ______ power.

legitimate

Transformational leadership is positively associated with all the following except

less commitment to organizational change.

Which of the following is not positively associated with transformational leadership, according to research?

less group cohesion

Jane leads a task force developing specifications for a new customer database to be used by several departments. Jane is an IT supervisor, but most of the other task force members are directors of other departments. At the first meeting, a few of them asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely

low

David's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, David has

poor leader-member relations.

Which of the following is not an employee characteristic of relevance in path-goal theory?

position power

The three dimensions of situational control are leader-member relations, the task structure, and

position power.

Using threats or intimidation to persuade someone is which influence tactic?

pressure

Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trina has ______ power.

referent

Research indicates that women tend to display more _____, while men tend to display more ______.

relationship leadership; task leadership

Anar congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Anar is using her ______ power.

reward

A _______ leader is one who focuses on providing increased service to others.

servant

Amy, the manager of a branch location of a large travel firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Amy could best be described as which type of leader?

servant

Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?

servant

Research shows that followers seek and admire leaders who create feelings of

significance

In Fiedler's contingency leadership model, ________ is the amount of influence a leader has in his or her immediate work environment.

situational control

Employees at Employees Credit Union were really impressed with Ryan, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Ryan is a ______ leader.

transformational

Which of the following is characteristic of men in the workplace, compared with women?

using a more autocratic style

Organizations may apply trait theory by

using personality assessments.

Pat is something of a cheerleader around his team. He shares his vision and expresses his confidence in his team's ability to achieve his vision. He is quick to compliment and acknowledge team members' accomplishments, and he is enthusiastic about their successes. According to revised path-goal theory, Pat is using a(n) ______ leadership style.

value-based

Erin, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Erin has

weak position power.