MGT 3120 Chapter 8

In order to implement a particular organizational strategy, managers must determine the right kind of organizational: (select all that apply)

culture structure

The more subunits into which an organization breaks down, the more highly _____ it is.

differentiated

Within a boundaryless organization, the ______ structure is also called a network structure.

hollow

product division

groups activities around similar services and/or products

A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

true

In an organic organization, which three of the following occur?

- Many teams - Shared tasks - Decentralized hierarchy of authority

Functional organizational structures:

- are common in both for-profit and nonprofit organizations. - put employees with similar occupational specialties together in formal groups.

What are two suggestions for improving your adaptability in the workplace?

- be more resourceful -be proactive in learning situations

Organizational design is concerned with which two activities?

- creating a structural design that will help an organization execute its strategies - creating structures of accountability and responsibility

Line managers typically:

- have decision-making authority - have people reporting to them

Which of the following statements regarding a virtual structure are true?

- members are geographically apart - firms can save money they would have spent on real estate - companies can tap a wider talent pool not limited by geography

Which of the following statements regarding integrated organizations are accurate?

- specialists work together to achieve a common goal - formal chains of command, standardized procedures, and cross-functional teams are common - there is frequent communication and coordination of parts

Which of the following statements regarding the horizontal design are true?

- this design is also called a team-based design - internal boundaries are broken down - workgroups are used to improve collaboration

Take ownership and accept responsibility matches

Avoid holding grudges when you are wrong. Instead - absorb, learn, understand, and move on.

What is a characteristic of an organic organization?

Few rules and procedures

Identify the three types of structures categorized as organizational designs with open boundaries.

Hollow Virtual Modular

Be more resourceful

Look for solutions to challenges, rather than problems

When important decisions are made by high-level managers, the organization has ______ authority.

centralized

The ________ approach to management emphasizes that a manager's approach should vary according to the individual and environmental situation.

contingency

The process of fitting the organization to its environment is referred to as the _______ approach to organizational structure.

contingency

The IT network that allows for the movement of organizational information within that company is known as the organizational structure.

false

A _____ organization is defined as one with an organizational structure with few or no levels of middle management between top managers and those reporting to them.

flat

customer division

groups activities around common clients or customers

_____ is the tendency of the parts of an organization to draw together to achieve a common purpose.

integration

A type of organizational structure which combines functional and divisional chains of command in a grid so that there are two command structures, vertical and horizontal, is called a _____ structure.

matrix

An organization where authority is centralized, tasks and rules are clearly specified, and employees are closely supervised is called _____.

mechanistic

In a _____ organization, authority is centralized and tasks and rules are clearly specified.

mechanistic

Top-down structure and rigid rules are characteristics of a(n) _____ organization.

mechanistic

In a _______ structure, a firm assembles product components or sections provided by outside contractors.

modular

The modular structure is oriented around outsourcing certain pieces of a(n) _____.

product

An organization that has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization, is using a _____.

simple structure

focus on being optimistic

view work or career changes as challenges to be overcome

What are the four types of organizational culture outlined in the competing values framework (CVF)?

- Adhocracy - Hierarchy - Market - Clan

Organizations wishing to change their culture may alter their physical layout and design in order to:

- encourage employee productivity - send a strong message about the culture

Organizational Culture

- is passed on to new employees through socialization and mentoring - significantly affects work outcomes at all levels of the organization - is the social glue that binds members of the organization together - helps employees understand why the organization does what it does - represents beliefs and values shared among workers

Organizational structure:

- must be aligned with the organization's vision, strategies, and culture - is concerned with who reports to whom in the organization and who specializes in what work

The three types of organizational design are:

- open boundaries - horizontal - traditional

An organization's vertical hierarchy of authority demonstrates:

- the official communication network - who talks to whom - the organization's chain of command

What is the most accurate description of person-organization fit?

A match between an individual's personality and values and those of the organization.

Mitsubishi

Acknowledged that company engineers had been intentionally manipulating fuel-economy tests for 25 years. Acknowledged that company engineers had been intentionally manipulating fuel-economy tests for 25 years.

Which description best fits the adhocracy organizational culture?

Adaptable, creative, and quick to respond to marketplace changes

Volkswagen

Admitted in 2015 that it had engaged in fraudulent behavior by cheating on vehicle emission tests.

Zenefits

After the company faced lawsuits, one of the organization's directors sent a memo to employees asking that they discontinue using company headquarters stairwells for smoking, drinking, and sex. After the company faced lawsuits, one of the organization's directors sent a memo to employees asking that they discontinue using company headquarters stairwells for smoking, drinking, and sex.

__________ refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources.

Authority

_____ represent core, taken for granted, unobservable aspects of an organization's culture.

Basic assumptions

A clan culture has what three characteristics?

Encourages collaboration among employees Strives to encourage cohesion through consensus and job satisfaction A family-type organization

horizontal

Expresses the extent to which an organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers

vertical

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control

_______ managers have decision-making authority and usually have people reporting to them, whereas _______ positions provide advice, recommendation and research.

Line; staff

Which of these would be considered observable artifacts in an organization?

Rituals Awards Decorations

Which two of the following are some of the strongest ways to embed organizational culture?

Status symbols Rewards

In organizational culture, rites and rituals represent

activities and ceremonies that celebrate important occasions and accomplishments in the organization's life

A(n) _____ culture values flexibility and has an external focus.

adhocracy

In organizational socialization, the _____ phase occurs before one joins the organization. During this phase the person learns - from web sources, current employees, etc - what the organization's job needs and values are and how their own needs, values, and skills might fit in.

anticipatory

A _____ culture has an internal focus and values flexibility rather than stability and control.

clan

_____ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy.

delegation

With _____, an organization can parcel out the entire complex work effort to be performed by specialists, which results in greater efficiency.

division of labor

Formal statements can help to change an organization's culture by

embedding the culture in various organizational materials such as the mission, vision, and values statements.

_____ values represent the values and norms actually exhibited in the organization.

enacted

An organizational ______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing.

hero

A(n) _____ culture values stability and has an internal focus.

hierarchy

In a two-person operation, one may specialize in the outward-facing tasks such as sales while the other specializes in the internal jobs such as research and production. In a large firm, there may be vice presidents for each task such as marketing, finance, and HR. These examples represent different types of _____.

horizontal specialization

The part of an organizational chart that shows different jobs or work assignments is called _____.

horizontal specialization

Coordinated effort, one of the four common elements of organizations proposed by Schein,

is represented by the coordination of individual efforts coming together into an organization-wide effort.

Division of labor, one of the four common elements of organizations proposed by Schein,

is the arrangement of having discrete parts of a task done by different people in an organization.

An organization's _____ can pay attention to, measure, and control a number of activities, processes, or outcomes in order to foster a certain culture.

leaders

More positive organizational outcomes are associated with _____ cultures.

market

In organizational culture, a story is a(n)

narrative based on true events which is repeated in order to emphasize a particular value.

The principle of unity of command was popular with early management theorists. It stressed the importance of employees reporting to _____.

no more than one manager, in order to avoid conflicting priorities and demands.

Symbols in organizational culture represent

objects or actions that convey an organization's most important values to others.

The readily apparent symbols and manifestations of an organization's culture are called its _____.

observable artifacts

A hospital is an example of a nonprofit organization because it is formed to _____.

offer services to clients

A(n) _____ is a system of consciously coordinated activities or forces of two or more people.

organization

In organizational culture, a hero is a(n)

person whose accomplishments embody the organization's values.

The extent to which your personality and values match the climate and culture in an organization is referred to as _____.

person-organization fit

Some businesses have created open-area workspaces where employees sit at desks that are side-by-side and no walls are between them. This is to foster collaboration among the staff. What aspect of culture change does this represent?

physical design

In organizational culture, socialization represents the

process by which people learn the values, norms, and required behaviors that permit them to participate as organizational members.

Which of the following can leaders pay attention to, measure, and control in order to change the organization's culture?

processes activities outcomes

The obligation you have to perform the tasks assigned to you in the organization is known as your _____.

responsibility

Organizations can use _____, activities that celebrate important events or achievements for the organization, to change the organization's culture.

rites and rituals

Activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in an organization's life are known as rites and ______.

rituals

Very _____ companies tend to be the most centralized in terms of authority.

small

Managers can help to change the organization's culture by paying attention to which _____ they use as narratives to symbolize the organization's vision and values to employees.

stories

When employees share a narrative about an actual event that created the company's culture, they are relying on _____ to symbolize the company's vision and values.

stories

A _____ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value.

story

The formal system of task and reporting relationships that coordinates and motivates an organization's members to achieve the company's goals is called the organizational _____. Multiple choice question.

structure

Common purpose, one of the four common elements of organizations proposed by Schein,

unifies members and helps everyone understand the organization's reason for being.

Early management scholars believed strongly in the principle of _____, in which employees should report to no more than one manager in order to avoid conflicting priorities and demands.

unity of command

In organizational culture, enacted values represent the

values and norms that are actually exhibited in the organization.

The chain of command within a business is also referred to as the organization's _______ hierarchy of authority.

vertical

mutual benefit organization

voluntary collective formed to advance members interests

Flat organizations generally have few levels with _______ spans of control, with one manager overseeing many employees.

wide

Which of the following are outcomes associated with various types of organizational culture?

- Higher customer satisfaction in clan and market cultures - Higher market share in clan and market cultures - Better financial performance in market and hierarchy cultures - More positive organizational outcomes in market cultures - More positive work attitudes in clan cultures

What are the three layers of organizational culture?

- Observable artifacts - Espoused values - Basic assumptions

What are two characteristics of decentralized authority?

- Important decisions are made by middle level managers - Power is delegated throughout the organization

Which of the following are true of staff personnel? (Select all that apply.)

- They have authority functions. - They provide advice, recommendations, and research to line managers.

Which of the following are characteristics of a hierarchy culture?

- Uses a variety of control mechanisms that measure efficiency, timeliness, and reliability - Internal focus - Formalized, structured work environment

What are the two types of information that organization charts reveal about organizational structure?

- Who specializes in what work - Who reports to whom

According to Barnard's definition, which of the following examples represent organizations?

- a crew of two people coordinating their activities on a commercial tuna fishing boat - the BumbleBee or StarKist tuna companies with their thousands of employees

In an organization's culture, basic assumptions:

- are often taken for granted - are not observable - represent the organization's core values - are difficult to change

Which of the following statements are true regarding a market culture?

Employees are expected to work hard, react fast, and deliver quality work on time It is driven by competition and a strong desire to deliver results Customers, productivity, and profits take precedence over employee development and satisfaction

_____ embed preferred culture by describing organizational philosophy, mission, vision, and values.

Formal statements

Rites and rituals, which are activities and _____ used to celebrate important organizational events or achievements, can be leveraged in the process of culture change.

ceremonies

A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or ______.

chain of command

Which of the following represent learning-related tools that can be leveraged to change an organization's culture?

coaching training role modeling

In the elements of organizations, ________ unifies employees or members and gives everyone an understanding of the organization's reason for being.

common purpose

In the common elements of organizations, common purpose is realized through _______, which enables the work of individuals to combine in an organization-wide endeavor.

coordinated effort

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______.

culture

Observable artifacts, espoused values, and basic assumptions are the three levels of organizational _____.

culture

According to the competing values framework (CVF), organizational _____ varies along two dimensions.

effectiveness

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its _____ values.

espoused

Espoused values in an organization's culture represent the

explicitly stated values and norms the organization prefers

Which type of organization typically has few or no levels of middle management between top managers and those reporting to them?

flat

An organization that wants to eliminate layers in favor of creating a culture where employees have more power should consider adopting a _____ organizational structure.

flattened

for profit organization

formed to make money by offering products or services

Which of the following represent traditional organizational designs?

functional divisional simple matrix

If an organization wishes to become more controlling and authoritative toward its employees, it should consider adopting a(n) _____ structure.

hierarchical

A(n) ______ is a system of consciously coordinated activities or forces of two or more people.

organization

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.

organizational

The competing values framework is a tool companies use to understand _____.

organizational culture

Some workplaces now reflect a culture of "radical candor" which means that employees are encouraged to __________.

say what's on their minds regardless of the consequences

If an organization wishes to change its culture, managers can alter the types of _____ and status symbols they give out and to whom they give them.

rewards

Optimistic people attempt to change or influence a decision or they adapt and move on.

true

In organizational socialization, the _____ phase happens once the employee understands her/his work role and now must master the necessary skills and tasks and learn to adjust to the work group's values and norms.

change and acquisition

When an organization has a central core of key functions and outsources others to vendors who can do them cheaper and faster, the organization is said to have a _____ structure.

hollow

Display a proactive learning orientation matches

Maintain a desire to learn and improve your career readiness competencies

Which of the following occurs in the horizontal organizational design?

Teams are used to improve collaboration and work.

Expand your perspective by asking different questions matches

Try thinking about things such as "What surprised me about that situation?" or "What data might I be ignoring?"

________ is a control mechanism for making sure the right people do the right things at the right time.

a hierarchy of authority

Authority in organizations means _____ -- managers must report and justify work results to the managers above them and are responsible for performing assigned tasks.

accountability

A(n) _____ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks.

boundaryless

Max, an employee for a government shipping contractor, likes the strict culture that he finds with Trask Industries, which supplies equipment parts to several naval bases. There is very little focus on the external environment and little company flexibility due to the type of customers that Trask serves. Because the product it sells needs little improvement and there is virtually no competition, Trask Industries takes few risks. Trask Industries is an example of an adhocracy culture.

false

Organic organizations tend to have a wide span of control and _____.

fewer rules

nonprofit organization

formed to offer services to clients rather than make money

An organizational structure where people with similar occupational specialties are put together in formal groups is called a _____ structure.

functional

geographic division

groups activities around defined regional locations

Hierarchy of authority, one of the four common elements of organizations proposed by Schein,

is a control mechanism that ensures that the right people do the right things at the right time.

The type of organizational culture that has a strong external focus and values stability and control is a(n) _____ culture.

market

A company dress code and award ceremonies would be part of

observable artifacts

The process by which people learn the values, norms, and required behaviors that permit them to participate as members of an organization is known as organizational _____.

socialization

In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others.

symbol

An organization comprised of many levels with narrow spans of managerial control is described as _____.

tall

In a matrix structure:

the organization combines functional and divisional chains of command in a grid

One method of changing organizational culture is to provide structured _____ as an in-depth introduction to organizational values.

training

If important decisions are made by middle-level and supervisory-level managers and power is delegated throughout the organization, the organization has ______ authority.

decentralized

_____ is the tendency of the parts of an organization to disperse and fragment.

differentiation

_______ is the arrangement of having discrete parts of a task done by different people.

division of labor

When people with diverse occupational specialties are put together in formal groups by similar products or service, customers or clients, or geographic regions, the organization is using a _____ structure.

divisional

Bridget, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees.

true

When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design.

true

In an organization with a _____ structure, members are geographically dispersed but work together using information technology that provides customers the appearance of a single, unified organization.

virtual