MGT 340 Final Exam Part II

team

A ________ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

standard setter

A commentator will record and comment on group processes/dynamics, while a(n) _____ will evaluate the quality of group processes.

norming

A feeling of team spirit is sometimes experienced during the _______ stage because members believe they have found their proper roles. Group cohesiveness, defined as the "we feeling" that binds members of a group together, is the principal by-product of Stage 3.

mediator

A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) _________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision.

generate an important goal that is attainable yet challenging.

A person should _____ in order to develop hope.

incorporate the right mix of skills and talents.

Effective teams ____.

work-life balance

Ellen and George work for the same company. Ellen, a Gen Xer, really appreciates the flextime opportunities, while George, a baby boomer, takes advantage of the free computer training offered at the company. These policies are examples of

65-95%

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

positive emotions, engagement, relationships, meaning, and achievement.

Flourishing represents the extent to which our lives contain PERMA—

She helps plan and organize work; monitors progress; and provides constructive feedback.

Harriet is an active member of the large Freshman Orientation board. There are five separate teams on this board, and they all want Harriet as a member because she is good at keeping the team on track. Which of the following behaviors does Harriet exhibit?

functional

Harry, Marsha, Eve, and Don are discussing ways to increase sales. Harry and Eve want to stick with the current sales promotion plan created four months ago. They say it needs more time to show results. Marsha and Don disagree; they feel sales have continued to decline and will not turn around. As the discussion progresses, various alternatives are proposed. Harry then suggests a modification to the current sales promotion plan that meets with everyone's approval. This is an example of the benefits of ______ conflict.

anti-bullying

Identifying and modeling appropriate ways for people to interact with colleagues is a(n) ________ strategy.

exhibit empathy

If a manager wants to reduce the chances of an employee becoming defensive, he or she should

resilience

Imelda's life is difficult right now. Her husband and she recently decided to divorce and she is now a single parent of two preteenagers. They are good kids, but it is difficult taking care of them and managing her full-time job as a middle manager. Imelda has started taking work home at night and finishing projects at night after her children are in bed. Imelda is likely exhibiting

added-value negotiation

In ________, the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship.

specific, measurable, attainable, results-oriented, time-bound

In the context of goal setting, SMART stands for:

consistently evaluates people in an extremely positive fashion.

In the leniency perceptual error, a person

norming

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

"What are we trying to accomplish and how fast can we do it?"

Jeff says _____. He is performing a task role.

nonverbal communication

Jennie and Lacey are having an argument. As Lacey speaks, Jennie crosses her arms and looks at the ground. Lacey gets the message even thought Jennie isn't saying anything. Jennie is using ________ in the conversation with Lacey.

devil's advocacy

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds. There are two top projects that Jim believes hold the most promise. Recently, the majority of funds have been allocated to Project A, but Jim wonders if it is time to provide Project B with a larger share of the money. Jim decides to assign a particular individual, Clara, to thoroughly criticize the proposal for Project B, looking for every possible flaw. Which technique is Jim using to help him make a better decision?

informational support

John received a poor performance evaluation from his boss. On the weekend, he talks with his neighbor Faisal about his situation. Faisal asks him questions about his work and the evaluation, and as a result John develops a plan of action for improving his productivity. Faisal has provided

pride

Juan finished the special report for the vice president of marketing. He spent many extra hours compiling this report and knows it has excellent quality. _____ is the emotion Juan is most likely experiencing.

Plan your delivery

Justin is deciding whether he should read his speech, deliver it from memory, or use bullet lists of important points using PowerPoint. What step of the TED protocol for effective presentations is he in?

attentive

Katie attended a party at her mother's office. She really didn't want to go and was not in a good mood. Her mother introduced Katie to her new assistant, Matthew. When Matthew said, "Hello," Katie responded, "Hi, Michael." Katie is acting in a(n) _____ manner

initiator

Kelly is a member of the community service group of her sorority. Traditionally, they pick a charity and run one fundraiser. Kelly suggests a new approach. In addition to the charity work, she wants to establish a new goal—that the members mentor inner city children. Kelly is acting as

dialectic method

Laura is head of ABC Systems. She needs to allocate a fixed amount of funds to various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and a conflicting counterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision?

temperance

Leanne is promoted to manager of XYX Furniture Store. George also applied for the position. He confronts Leanne, claiming that she is undeserving of the position and only got it because she was a woman. Leanne explains that she has 10 years of pervious experience in other stores. Leanne is exhibiting

nonverbal behavior

Linguistic style includes all of the following except

Accusation of improper actions

Maria needs to talk to her coworker, Wayne, about his offensive behavior at the group dinner. To discuss this effectively, which of the following should Maria avoid?

identify options

Mark, the business head of a firm, wanted to give New Year's gifts to his employees. He discussed this with his employees and decided to give leather computer bags. Mark stated that he did not want to give cheap bags, while a few employees said that they did not want exorbitantly priced designer name bags. Identify the step of added-value negotiation used in this situation.

energizer

Meghan is a member of a group that raises money for a homeless shelter. She feels that the group spends too much time arguing the merits of different fundraisers and needs to make a decision. She calls for a vote at today's meeting. Meghan has taken on the role of

compassion

Michele is concerned with the victims of Hurricane Simon, which has devastated her home state of Florida. She starts a fund to help the victims of this disaster. Michele is displaying

crossing your arms

Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast.

facilitation

Norm and Quinn have been arguing over role responsibilities. The atmosphere in their small office is increasingly negative and tense. Petra, a manager from another department, informally urges them to deal directly with each other in a positive and constructive manner. This easy form of ADR is

love

Of the following, ______ is the most frequently experienced emotion.

The organization was unintentionally rewarding counterproductive behavior.

Papa Bill's, a local pizza chain, institutes a new compensation policy to increase the on-time delivery of its pizzas. Drivers are paid an extra $1.00 for each on-time delivery, payable at the next pay period. However, a review of the policy showed that traffic tickets for reckless driving among delivery drivers increased by 50 percent since the new policy was introduced. Which of the following best explains why this reward system did not perform as expected?

variable interval

Philip got an e-mail from his supervisor with compliments and praises for his work over the past few months. This is an example of a __________ schedule of reinforcement.

amplifying

Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n) __________ effect.

positive acts performed without expecting anything in return.

Prosocial behaviors are

It is extrinsically motivated

Rachel gets her midterm grades and finds that she has a 2.4 in OB. She expected a better grade point average to date. Rachel is _________ her performance.

evaluating

Rachel gets her midterm grades and finds that she has a 2.4 in OB. She expected a better grade point average to date. Rachel is _________ her performance.

defensiveness

Raj is listening to his parents, who are unhappy about his grades. He is sitting in the chair, with his legs crossed and arms folded. Raj is communicating

feedback

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of ___.

objective

Sales quotas and piecework are best measured using ________ goals.

self-managed

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a(n) ______ team.

increase group size

Sean is questioning his team's effectiveness. He asks himself "Is the group performing less than, equal to, or greater than the sum of its parts?" Once he thinks this through, he recognizes that two people are not contributing at all. Which of the following will not work to combat social loafing?

central tendency

Avoiding extreme judgments and rating people and objects as average or neutral is known as the _______ perceptual error.

continuous

Barbara is training her new puppy to sit on command. Every time the puppy responds correctly, he receives a treat. Barbara is using a __________ reinforcement schedule.

punishment

Barney is late to work one morning, so he drives over the speed limit through a school zone. As a result, he gets pulled over by a police officer and receives a ticket. This scenario is an instance of

trust of disclosure

Communication trust is ____.

Conscious Capitalism

Cue Company's Research & Development team has developed a new malaria treatment, and the company anticipates large profits over the next five years. Cue will supply 15 percent of the drug free of charge to people in poor countries. In addition, the company will sponsor employee volunteer teams to help build medical clinics in identified areas, with no loss of vacation time or pay. What system is Cue Company practicing?

conciliator

Donna and Kim are both secretaries for the accounting department. Because someone must be present to answer the phones at all times, different times must be scheduled for each of them to go to lunch. Both of them want the time from noon to 1 p.m. Previous unsuccessful discussions have occurred, resulting in their not speaking to each other. Patti, who also works in the department, sits down separately with each of them to try to explore possible solutions, with the idea that if she can find common ground, they will again discuss alternative schedules face-to-face. Patti is acting as a(n)

contrast effects

Dr. Hogan carefully chose the final exams written by her best students to read first. They all received excellent grades. After these, she read the rest of the exams and graded most of them average or worse. This is an example of _________ perceptual error.

face-to-face conversation

Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization. As a result of the merger, a portion of the combined workforce will be laid off. Sharon understands that even with a lucrative severance package, the news will adversely affect the lives of these employees. Therefore, she wants to break the news to them in a sensitive manner so as to maintain the company's image. Which of the following is the most appropriate communication medium to use in this situation?

minimize cyberloafing

Social media benefits for employers include all the following except

mindfulness

Some companies now allow employees to use noise-canceling headphones at work, thinking that it prevents distractions. Others companies disagree, noting that concentration goes down. These companies want to encourage

damage employee morale and loyalty

Some organizations block employees' access to social media sites. This can

clarify interests

The first step of added-value negotiation is to

behavior with favorable consequences tends to be repeated.

The law of effect states that:

noise

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of ____.

walk around or stand in particular spots for a different length of time

Timmy is really nervous about his presentation to the board of directors. He tends to stand straight up, move from one foot to the other and hold on to the podium. A better strategy might be to

define an accurate profile with both high and low points

To minimize central tendency bias, a manager should

norming

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing?

True

True or False: In-group members exaggerate the differences between their group and other groups.

False

True or False: Personality is highly unlikely to be a source of incivility.

False

True or false: The use of emails hinders effective teamwork

hybrid

Veronica just accepted a job at QuizBiz. She left a large company that offered big bonuses for salespersons who exceeded their quotas. At QuizBiz, the individual bonuses are smaller, but there are team rewards as well. This is known as a _____ reward system.

A formal group is assigned by an organization or its managers to accomplish specific goals.

What is the difference between formal and informal groups?

providing feedback

When a receiver expresses a reaction to the sender's message, he or she is ______.

positive and negative reinforcement

Which forms of consequence strengthen a desired behavior?

extinction and punishment

Which forms of consequences weaken an undesirable behavior?

check social media every two hours

Which of the following is not a best practice for becoming more productive?

spending time discussing your vision

Which of the following is not a form of social support?

stake holder centrism

Which of the following is not a key principle of conscious capitalism?

keep your goals to yourself

Which of the following is not a tip for increasing goal commitment and success?

employees are self-absorbed and anxious

Which of the following is not an element of POB?

Use the latest technology available to appear up to date

Which of the following is not one of the suggestions coming out of the TED protocol?

competition for limited resources

Which of the following situations is most likely to result in conflict?

Norms are typically written down and discussed openly by groups.

Which of the following statements about norms is not true?

share credit

Women are more likely to _______ compared to men.

Team performance strategies.

_____ are deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles.

social support

_____ is the amount of perceived helpfulness derived from our relationships with others.

hope

_____ is the characteristic of PsyCap that consists of persevering toward goals.

performance management

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

behavioral

______ goals are most relevant for knowledge work.

formal; informal

______ groups are assigned by organizations or managers, while _______ groups form when the members' purpose of getting together is friendship or a common interest.

trust

______ is a reciprocal belief that another person will consider how their intentions and behaviors will affect you.

Immediate feedback

______ is one advantage of having a face-to-face conversation.

pay for performance

_______ is the popular term for linking monetary incentives with results or accomplishments.

arbitration

________ is an alternative dispute resolution technique in which disagreeing parties agree ahead of time to accept the decision of a neutral party in a formal court-like setting, often complete with evidence and witnesses.

linguistic style

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

cross-functional

_________ teams are created with members from different disciplines within an organization, such as finance, operations, and R&D.

Conflict processes

___________ are members' interactions aimed at working through task and interpersonal disagreements.

organizational climate

____________ is defined as employees' perceptions of formal and informal organizational policies, practices, procedures and routines: