MGT 340 Final

______ is defined by restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms.

Conformity

Leaders need cognitive abilities to derive effective solutions in short time spans with limited information. T or F

False

Problem solving is a systematic process for closing the gap between an actual and a desired outcome.

False

Programs that help employees to integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics are called realistic job previews. T or F

False

The culture value framework provides a practical way for managers to understand, measure, and change organizational culture. T or F

False

___________ are the key links between ___________ in Ajzen's Theory of Planned Behavior. Multiple Choice Attitudes; intentions and planned behavior Intentions; attitudes and planned behavior Norms; intentions and planned behavior Intentions; norms and attitudes Perceived behaviors; intentions and planned behavior

Intentions; attitudes and planned behavior

_______ leadership is an example of passive leadership. Multiple Choice Defensive Transactional Laissez-faire Neutral

Laissez-faire

Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ________ is likely to create positive impressions among Elaine's colleagues and manager.

OCB

___________is when we give a pass to unethical behavior if the outcome is good.

Overvaluing outcomes

Which of the following is not one of the top four skills desired by employers?

Teamwork

Which of the following statements is true about Tuckman's five-stage model of group development? Multiple Choice Tuckman's five-stage model of group development has limited practical application. The five stages are not necessarily of the same duration or intensity. The five stages of group development represent the punctuated equilibrium model. The five stages model establishes periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives. The five stage model includes forming, storming, elaborating, evaluating and energizing.

The five stages are not necessarily of the same duration or intensity.

When major league baseball officials failed to notice they had created conditions that encouraged players to use steroids, this was an example of "motivated blindness."

True

Linda wants to leave her company. No one ever seems to do what they say they will do. In addition, her manager's expectations seem to change from one day to the next. Linda is missing Multiple Choice contractual trust. trust of disclosure. trust of capability. trust of expertise. trust of justice.

contractual trust.

Nathan plans on applying Herzberg's theory to motivate employees. As such, the first step should be to Multiple Choice build motivators into subordinates' jobs. provide positive feedback. increase subordinates' autonomy. provide opportunities for self-actualization. eliminate sources of dissatisfaction.

eliminate sources of dissatisfaction.

At the weekly staff meeting, Carrie is always criticizing one project manager or another. She claims to run a "tight ship," and she doesn't listen to explanations of delays or additional workload. Carrie's employees dread and resent these meetings. To move forward, these employees need to learn Multiple Choice trust. compassion. forgiveness. virtuousness. defiance.

forgiveness.

A(n) _________ culture develops reliable internal processes, extensive measurement, and a variety of control mechanisms. Multiple Choice clan market hierarchy adhocracy hybrid

hierarchy

Inez was content with her job at Pieces Packaging until the company added two levels of supervision, lowered bonuses, and decreased breaks. Her current dissatisfaction reflects ______ factors. Multiple Choice relatedness motivating hygiene achievement affiliation

hygiene

The goal of the job characteristics model is to Multiple Choice apply scientific methods to job design. increase intrinsic motivation in jobs. increase extrinsic motivation in jobs. guide the goal-setting process. guide managers in applying job-swapping techniques.

increase intrinsic motivation in jobs.

Using _________ basing a request on explicit or implied support from superiors. Multiple Choice ingratiation consultation exchange coalition tactics legitimating tactics

legitimating tactics

In the Integrative Framework, which of the following is an outcome?

organizational turnover

Kamal argues that 9 AM is a bad time to sign up for a small discussion group because he will be too tired from the previous night's activities. He prefers to sign up for a large lecture class at that time. Raoul disagrees, noting that this small discussion group is something they both wanted to do and will require their attention, while they may not focus in the lecture class. Kamal says that this is not a commonsense approach. What weakness does Kamal exhibit?

over-reliance on hindsight

Macallan Financial investment makes decisions based on financial research, interviewing managers and employees at companies under consideration, and assessing the _____ by examining annual rankings contained in independent sources such as Fortune and Working Mother. These rankings measure communication, work-life balance, training and development, recognition for hard work and teamwork. Multiple Choice potential for advancement success of the stock financial status of the company investment of social capital positivity of work environments

potential for advancement

The highest degree of empowerment is Multiple Choice authoritarian power. power sharing. power distribution. influence sharing. structural.

power distribution.

The idea of perceived organizational support is that if treated well, employees are motivated by

the norm of reciprocity.

In McClelland's acquired needs theory, Multiple Choice there are five basic needs: power, affiliation, achievement, esteem, and self-actualization. the affiliation need may be either institutional or personal. we are born with our needs, and they merely become stronger over time. we have a need to be satisfied in our jobs. we learn needs as we live our lives.

we learn needs as we live our lives.