MGT 341 (5 & 6)

Physiological Strains from stressors

Illness, high blood pressure, headaches, back pain, stomachaches, and coronary artery disease

The two major types of social support are...

Instrumental and emotional

Which of the following is a positive outcome of pay secrecy?

It can be positive in reducing some employee conflicts

Which of the following is NOT a type of workplace stressor?

Job Enrichment

John spends most of his time at work helping customers. When traffic is low, he spends his time of whatever specific task his floor manager has assigned him for the day.

Low Self-Determination

As a new graduate Lisa is a bit afraid she is too inexperienced to successfully fulfill all of her assigned job duties

Low competence

John only wishes he could be more involved in training customers so he could part his love and knowledge for outdoor sports on his customers

Low impact

For the last five years, John has worked in retail for a local outdoor sporting goods store

Low meaningfullness

stress audit

Managers ask questions about the nature of the jobs in their organization to estimate whether high stress levels may be a problem

Stress

a psychological response to demands that possess certain stakes for the person and that tax or exceed the person's capacity or resources

Marcel asks his manager for advice on how to create a spreadsheet to track defective items. What type of coping is this considered?

Behavioral coping

Lisa's new job description includes a variety of tasks and she is granted the freedom to decide which to focus on and any particular point in time

High Self-Determination

Regardless of the specific task at hand, John is very familiar with his job duties and outdoor sports in general, so he feels confident that he can be successful at work.

High competence

Lisa is excited because she believes she can really help her company "make a difference" in this job

High impact

Verbal persuasion allowed friends, coworkers, and leaders to....

Convince employees that they can "get the job done"

According to the transactional theory of stress, the secondary appraisal focuses on

Coping

Lisa has always wanted to work for a non-profit organization, feeling most passionate about children's issues

High meaningfulness

Psychological strains

Depression, anxiety, anger, hostility, irritability, inability to think clearly, forgetfulness

There are a list of procedures Brittany must accomplish before the store opens, but first she checks the show times on the movie she plans to see that night after work. Brittany's ________ of effort is decided when she pulls up the cinema website.

Direction

Alex manages a team of several professionals. He is cognizant that he needs to be aware of how stress might be present in his workforce. Alex should be on the lookout for

Employees that experience headaches, back discomfort, and migraines.

In equity theory, _________ is the internal tension that is caused by an imbalance in the ratios.

Equity distress

Emotional cues can raise self efficacy with...

Feelings of pride and enthusiasm

physiological needs

Food, safety, and shelter

Strain

Negative consequences associated with stress

Family time demands are what type of stressor?

Nonwork challenge stressor

Employees may be afraid to use programs like compressed workweeks or job sharing because managers may assume they are

Not committed to the company

Your successful overseas experience with the world-wide workers on organic farms can best build self-efficacy through.

Past experience

training interventions

Practices that increase employees' competencies and skills

Coping strategies can be viewed as either ___________ focused

Problem or emotion

Alisha and Carolina work at the flash frozen vegetables factory. The company is short staffed and the employees are finding it difficult to meet the daily production requirements. Both Alisha, and Carolina are facing time pressures in their respective departments. Alisha decides to work longer hours to meet the deadline, whereas Carolina tries to distance herself at work by thinking about positive things in her life. Which of these coping strategies is Alisha using?

Problem-focused behavior coping

support strategy for fostering goal commitment

Provides supportive supervision to aid employees if they struggle to attain the goal

If you're angry or depressed when you find out your coworker in your same job has a higher salary, you may....

Put less effort in your work, start thinking your experience is not as good as the coworker, compare yourself to someone else, ask for a raise

SMART goals

Specific Measurable Achievable Results-Based Time-Sensitive goals

Nobuko has had muscle spasms and headaches while at work at the call center. She has become short with customers due to the large call volume and the number of customers who call in angry or aggressive. Her physical symptoms are examples of...

Stress

Vicarious experiences influence self efficacy by...

Taking into account observations and discussions with others who have performed the task

Challenge stressors trigger positive emotions. T/F?

True

behavioral strains

alcohol and drug use, teeth grinding, compulsive behaviors, overeating, etc.

Cognitive distortion

allows you to restore balance mentally, without altering your behavior in any way

Occupational equity

compare with others doing essentially the same job in other organizations

Seeking support and venting anger are examples of which of the following coping strategies?

emotion-focused behavior coping

Behavioral Methods (Emotion-Focused)

engaging in alternative activities, seeking support, venting anger

self-efficacy

one's sense of competence and effectiveness

behavioral coping

physical activities used to deal with a stressful situation

cognitive calculus

ratio of outcomes to inputs is balanced between you and your comparison other

problem-focused coping

refers to behaviors and cognitions intended to manage the stressful situation itself

cognitive coping

refers to the thoughts that are involved in trying to deal with a stressful situation

emotion-focused coping

refers to the various ways in which people manage their own emotional reactions to stressful demands

Cognitive Methods (Problem-Focused)

strategizing, self-motivation, changing priorities

Expectancy

the belief that exerting a high level of effort will result in the successful performance of some task

Instrumentality

the belief that successful performance will result in some outcomes

Hindrance stressors have a __________ effect on job performance

weak negative

Which of the following describes the relationship between challenge stressors and job performance?

weak positive

Behavioral Methods (Problem-Focused)

working harder, seeking assistance, acquiring additional resources

Cognitive Methods (Emotion-Focused)

•Avoiding, distancing, and ignoring •Looking for the positive in the negative •Reappraising