MGT 363 Ch. 5

The pre-training phase primarily involves _____. encouraging learners to apply what they have learned to their work preparing a concept map and curriculum road map to facilitate learning preparing, motivating, and energizing trainees to attend the learning event preparing instruction (classes, courses, programs, lessons) to facilitate learning

Preparing, motivating, and energizing trainees to attend the learning event

Which of the following is a major cause for loss of explicit and tacit knowledge? Creating chief information officer (CIO) and chief learning officer (CLO) positions Requiring employees to give presentations to other employees Older employees retiring Use of social networking

Older employees retiring

Lesson plans are typically more detailed than design documents. T or F

True

Millennials like to learn by working alone and helping others to learn. T or F

True

Opportunity to perform is influenced by both the work environment and trainee motivation. T or F

True

Traditional classroom-type seating makes it difficult for trainees to work in teams. T or F

True

When using an outside vendor to provide training services, it is important to consider the extent to which the training program will be customized based on a company's needs. T or F

True

Which of the following represents the lowest level of manager support for training? Participation in training themselves Encouragement of trainees' participation in training Allowing trainees to practice their skills Serving as a trainer

Encouragement of trainees' participation in training

A curriculum covers more specific learning objectives and addresses a more limited number of competencies than a course or program. T or F

False

A metaphor is a device such as a pattern of letters, ideas, or associations that assists in remembering something. T or F

False

Conference-type seating is most appropriate when training involves small group discussions. T or F

False

Fan-type seating is ineffective for training that includes trainees working in groups and teams. T or F

False

Regarding opportunity to perform, breadth refers to the number of times or the frequency with which trained tasks are performed on the job. T or F

False

The dimensions of Myers-Briggs Type Indicator combine to form eighteen personality types. T or F

False

The smaller the room, the more a trainer's gestures and movements must be exaggerated to get the audience's attention. T or F

False

The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three. T or F

False

To encourage self-management, it is important to emphasize that lapses are evidence of personal failure. T or F

False

Traditionalists prefer active learning environments and innovative training techniques. T or F

False

Using managers and employees as trainers decreases the perceived meaningfulness of the training content. T or F

False

When a series of steps must be followed in a specific way to complete a task successfully, then training should be designed with an emphasis on far transfer. T or F

False

A request for proposal (RFP) is a document mainly used to identify _____. potential vendors and consultants for training services employees who do not require training trainee prerequisites disruptive trainees

Potential vendors and consultants for training services

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job. concept map design document performance appraisal action plan

action plan

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content. concept map request for proposal ice breaker application assignment

concept map

With opportunity to perform, activity level refers to the _____. number of trained tasks performed on the job frequency with which trained tasks are performed on the job critical nature of the trained tasks number of employees performing a similar trained task

frequency with which trained tasks are performed on the job

Which term refers to a group of two or more trainees who agree to meet and discuss their progress using learned capabilities on the job? Quality circle Focus group Support network Strategic group

support network

Curricula differ from courses in that curricula _____. consist of narrower learning objectives include broader learning objectives address a more limited number of competencies take less time to complete

include broader learning objectives

In training, the greatest level of support that a manager can provide is to _____. participate in training as an instructor allow trainees to attend training provide trainees opportunity to practice what they have learned discuss progress of the training sessions with trainees

participate in training as an instructor

The basic level of training support that a manager can provide is acceptance. T or F

True

Which of the following strategies is least appropriate for far transfer? Teaching general concepts, broad principles, or key behaviors Focusing on principles that might apply to a greater set of contexts beyond those presented in the training session Using standardized procedures, processes, and checklists Providing a list of prompts or questions to help trigger thoughts and questions from trainees

Using standardized procedures, processes, and checklists

In developing a lesson outline, trainers need to consider the proper sequencing of topics. T or F

True

Explicit knowledge _____. mainly consists of personal knowledge based on individual experience can be communicated only through discussion and demonstrations can be managed by a knowledge management system is highly influenced by perceptions and values

Can be managed by a knowledge management system

If training emphasizes total group discussion with limited presentation and no small-group interaction, a _____ seating arrangement will be most effective. conference-type horseshoe fan-type classroom-type

Conference-type

Which of the following instances call for training with an emphasis on far transfer? Securing offices and buildings Handling routine client questions Creating a new product Logging into computers and using software

Creating a new product

Effective knowledge sharing is most likely when employees _____. believe knowledge management is mandatory see knowledge sharing as an additional responsibility view knowledge as a means to have power over others have easy access to information within the context of their jobs

Have easy access to information within the context of their jobs

_____ prefer blended learning. Traditionalists Baby Boomers Millennials Gen Xers

Millennials

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance? Expectancy theory Low self-efficacy Behavior modeling Self-fulfilling prophecy

Self-fulfilling prophecy

Which of the following statements is true of lesson plans? They are typically less detailed than a design document. They ensure that both the trainee and the trainer are aware of the course and program objectives. They include several courses and mainly focus on developing a set of competencies needed to perform a job. They are not documented.

They ensure that both the trainee and the trainer are aware of the course and program objectives

Which of the following statements is most true of Traditionalists? They don't mind being put on the spot in front of other trainees, unlike Boomers. They dislike trainers asking them to share their experiences or anecdotes. They prefer dynamic learning environments. They value direct presentation of information that is organized logically.

They value direct presentation of information that is organized logically

Which of the following statements is true of near transfer? If the tasks emphasized in training involve more variable interactions with people or equipment and unpredictable responses, then instruction should emphasize near transfer. Programs that emphasize near transfer should ideally include general principles that might apply to a greater set of contexts than those presented in the training session. Teaching learners to create a new product or solve a difficult problem requires training with an emphasis on near transfer. Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences

Low levels of opportunity to perform may indicate that _____. training content is not important for the employee's job refresher courses for trainees are not necessary there is no decay in learned capabilities of employees the work environment supports transfer

Training content is not important for the employee's job

A nemonic is a device such as a pattern of letters, ideas, or associations that assists in remembering something. T or F

True

Companies experience loss of explicit and tacit knowledge when older employees retire. T or F

True

A _____ refers to an organized program of study designed to meet a complex learning objective. course curriculum training map lesson plan

curriculum

Which of the following is a major aid in communicating tacit knowledge? Product formula Manual Discussion Procedure document

discussion

Which of the following statements is true of knowledge management? Use of social networking sites hinders knowledge management. It involves acquiring knowledge, studying problems, attending training, and using technology only within work. It should be a central focus of training program design. Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences? Proactive learners Feeling learners Thinking learners Reactive learners

Feeling learners

In a _____ review meeting, a manager and employee discuss strengths and weaknesses of the employee's performance and agree on improvement goals. performance testing performance appraisal performance engineering performance budget

Performance appraisal