MGT 411 Quiz Questions

Signe opens a feedback conversation by telling Gregory, "I know you've been frustrated that you didn't get that promotion, and that's making you less motivated to get your work done on time." How is Gregory most likely to respond to Signe opening with this attribution?

Gregory will become defensive.

Anzu, a senior manager, will receive feedback from her staff through a new 360-degree feedback system. What is the most likely reason this experience might not benefit her?

Anzu does not believe subordinates can provide her with valuable feedback.

Reese volunteers for a local nonprofit that focuses on environmental issues. At work, he often applies the ethics and guidelines he has learned from his volunteer service. What level of moral development does this represent?

Conventional

A team has been formed to evaluate locations for a new park. As the team is evolving, the members are starting to feel like a cohesive unit and decide to meet on Saturdays so they don't interfere with team members' other work responsibilities. This team is most likely in the ___________ stage of team development.

Norming

Bojan fears being seen as a failure, and he avoids receiving feedback because he does not want to receive negative evaluations. What type of feedback seeker is Bojan?

avoidant orientation

Mario's coworkers are predominantly male. He was promoted to a middle management position after one year on the job, while Marcia was not promoted even though she had bene on the job for two years. This is an example of reverse discrimination.

false

Diffusion of responsibility is related to the phenomenon of

free-riding

Yolanta wanted to give back to her community, so she asked some friends to meet to brainstorm ways to help others who were struggling. The friends formed a

group

________________ tends to develop when a team becomes excessively cohesive.

groupthink

A member of Qiang's team made a mistake when placing an order to a supplier, and as a result, the company was unable to fill a number of orders in a timely matter. Qiang offered discounts to affected customers and issued an apology acknowledging that the mistake was his fault. Qiang demonstrated

responsibility and accountability

When May was promoted to upper management, some of her male colleagues felt that they were more qualified than her, and that she was only promoted to meet the "female quota". This attitude demonstrates

reverse discrimination

Mason was reluctant to promote Rachel to management because he felt that women were too "soft" and lacked decisiveness. Mason believe that because Rachel was a woman, there would be ____________ that would cause her to fail.

role incongruity

When a team member was not fully participating, the other team members each attempted to motivate the member who was not getting involved. This demonstrates the concept of

shared leadership

Bence is an enthusiastic employee who is confident he is performing his job well, but his supervisor and peers have noticed performance issues. When his supervisor initiates one-on-one coaching with Bence, what does he need to ensure in the fifth step of the process?

Bence verbally agrees that a performance problem exists.

Latoya recently fired an employee stealing from the vending machine in the breakroom, and she puts another employee on probation because he spends excessive time socializing with coworkers and customers. What is a likely outcome of Latoya's enthusiasm in enforcing ethical standards?

Employee fear could lead to a lack of initiative.

Effective coaching can be done with minimal data.

False

Aline works for a company that manufactures camping gear. She realizes their customer base likely cares about nature, so she initiates a program to donate 5% of every tent purchase to a conservation nonprofit. How might this move benefit Aline's company?

If they develop a strong reputation for conservationism, customers will be willing to pay more for their products.

Which statement about the impact of a team's out-group members is correct?

Out-group members may not be an obstacle to building an effective team.

Honesty includes both telling the truth in acts of commission and not withholding important information in acts of omission.

True

According to the Inclusive Mindset Scale, which dimension is associated with having an inclusive mindset?

curiosity

Randall is the CEO of a company that publishes children's books. He believes child literacy in underprivileged communities is important, and decides the company will make an annual donation of books to community centers in these areas, even though it is costly. In terms of corporate social responsibility, what kind of orientation does this represent?

integrator

What characteristic do people often think of first when considering traits of an ideal leader?

integrity

Team leaders want their members to show initiative and to work collaboratively. What paradox is demonstrated in these objectives?

interdependence vs individuality

One of Nesrin's followers feels he was unfairly overlooked to be given additional responsibilities. When he explains his concerns to Nesrin, she explains her decision, interrupting him several times to do so, and never fully listens to his explanation. What aspect of receiving feedback is Nesrin failing to demonstrate in this scenario?

listen more and speak less

When possible, what should happen during the forming stage of virtual team development to foster trust and gel as a team?

meeting face-to-face

Ofer is providing one-on-one coaching to help Tyler improve his performance. As part of the "analyze performance" step, what must Ofer take into consideration?

the gap between how Tyler views his performance and how others view his performance

When a woman confronts a challenge to her authority, it is important that her response demonstrates _________ to achieve effectiveness.

authenticity

If a male colleague makes an offensive, stereotypical comment to a female manager, she should always respond strongly and assertively and put him in his place.

false

For leaders, the paradox of leading diversity refers to embracing diversity while also

building unity

How are the avoidant orientation and the performance prove orientation feedback seeking types similar?

Both types filter out negative feedback.

A downside to enforcing ethical standards is that it forces a leader to lead through fear rather than lead with love.

False

A team is just a collection of individuals who perform similar tasks.

False

All conflict within teams should be able to be resolved through dialogue.

False

Coaches should avoid balancing negative feedback with positive feedback because it can undermine the message they are sending.

False

Coaching in general is target towards improved communication with a team.

False

Ethical and moral leadership is primarily about the leader's thoughts, intentions, and values.

False

Highly dispersed, virtual teams need a formal leader because the lack of a formal leader in a virtual team will result in power battles and conflicting goals.

False

If a leader is committed to ethical behavior, their organization will perform at a lower level than their competitors.

False

Many teams are immune from groupthink.

False

Negative feedback is, by necessity, delivered in the form of judgments or attributions.

False

People in leadership roles typically operate at the post-conventional level of moral development.

False

The stages of team development should always be followed in order, one at a time, ending with the performing stage.

False

Abdo finds that a member of his quality control team is not following proper processes. Although it allows them to produce their product faster, it could lead to important quality and even safety risks down the line. Abdo issues an official disciplinary warning to the employee. How is he demonstrating ethical and moral leadership?

He is enforcing ethical standards.

Morad stresses the important of people cleaning up after themselves in the breakroom, and is diligent about making sure he doesn't leave trash or dishes behind. How is he demonstrating ethical and moral leadership?

He is modeling the ethical behavior he expects from his followers.

Wes's company is going through a significant restructuring, including splitting Wes's department into two departments. Wes shares this information with his team early on, allowing them to voice their questions and concerns. How is he demonstrating ethical and moral leadership?

He is openly sharing organizational information.

Todd is a manager at a retail store. He told his sales associates that customers and their needs should drive everything they do. The sales associates receive a bonus quarterly based on their sales. Turnover is low and employees are generally happy. What is this manager doing wrong as a leader?

He isn't rewarding the right behaviors.

Michael's department is implementing a 360-degree feedback system. As a manager in the department, how will the new system benefit Michael?

He will receive feedback from his employees as well as from his supervisor.

Giulio receives feedback from a 360-degree feedback process, and he receives helpful coaching on the results. What's a practical next step Giulio can take?

Meet with people who provided the feedback and ask clarifying questions.

Sakari promised several employees new laptops to replace their desktops, but now the purchase is postponed due to budget restrictions. One employee comes to Sakari because he is upset that she made promises she can't keep, but Sakari just thinks this employee likes attention and drama. What is a potential result of this quick judgment?

Sakari will not evaluate the feedback to see if it should be taken seriously.

One of Tina's team members disagreed with a change Tina suggested to the team. Since that disagreement, Tina has avoided the team member and has not provided them with feedback or additional assignments. How is Tina failing to demonstrate ethical and moral leadership?

She is displaying abusive behavior.

Kaisa is a team lead for a customer service team. The team's supervisor is an avid sports fan and has built relationships with several other sports fans on the team. The group goes to sporting events together and discuss the latest games at work. Kaisa has noticed that members of this group receive better assignments, and they're given more responsibility than others on the team. She approaches her boss and raises her concerns about what she has seen. How is Kaisa demonstrating ethical and moral leadership?

She is showing courage by speaking up against immoral behavior.

Thandiwe needs to provide some performance feedback to a member of her team. The feedback is straightforward and she could easily send it in an email. Why should she consider delivering the feedback face-to-face?

The emotions of both parties might not be properly communicated or understood over email.

What will likely happen if a leader neglects to provide feedback to their followers?

The followers will lack motivation.

Fatima needs to provide negative feedback to a member of her team, but she makes sure to balance the negative feedback with positive feedback. What is the likely result of this?

The team member feels valued.

In a virtual team, videoconferencing should be used as much as possible.

True

Leaders should avoid making quick judgments about motives when receiving feedback from followers.

True

Leaders should be careful using email when providing feedback because the email could later be distributed to others.

True

The goal of a team leader should be to move the team toward the fourth stage of team development as quickly as possible.

True

The levels of moral development should not be seen as progressive stages because an individual can be different levels at the same time.

True

Xing was a male from China who had trouble getting promoted at his American company in spite of high ratings on his reviews. Xing may be a victim of the glass ceiling.

True

One of Sawyer's followers observes that he uses vague titles on meeting invitations, and she informs him that it makes many team members anxious when they're called to meetings and they don't know why. Sawyer keeps an eye on his computer and checks his phone multiple times during the conversation, and he does not ask any clarifying questions. What is Sawyer failing to demonstrate in this scenario?

active listening

When providing feedback, advice, and encouragement as the fourth step of one-on-one coaching, what is an important characteristic of the feedback being provided?

balance

Juhi avoids feedback that doesn't confirm her competence. As a result, Juhi doesn't realize that several of her followers experience frustration over the lack of clarity in her emails. This is an example of a

blind spot

As Cleo grows older, she begins thinking about life more through the lens of moral reasoning. What is Cleo developing with this process?

character

Noelani is a lower-level manager in a marketing firm, and she appreciates the efforts the top-level executives make to establish an ethical culture at the company. How can Noelani contribute to this culture?

engage with others openly and honestly

Oksana prepares to provide one-on-one coaching to an employee. What is the critical first step they must accomplish in this process?

establish and communicate performance goals

How can a leader avoid delivering feedback in the form of a judgment or attribution?

explain how the negative behavior impacts the team

Ivo has noticed one of his employees has been late to work several times, and believes this is due to her husband's recent health issues. This is an example of ______ attribution

external

Lukas is a top-level executive of an accounting firm, and he wants to create an ethical climate in his organization. What can Lukas do to help create this climate?

lead by example

Semi-autonomous teams can increase member motivation and psychological well-being, and also necessitate those members share in the ___________ function.

leadership

Rikke wants to improve his performance by increasing his knowledge and developing his skills, and he seeks out feedback that will help him do this. What type of feedback seeker is Rikke?

learning orientation

Having a higher-level leader or _____________ reassure the person of their worth and that they attained their management position on merit and not gender or minority status helps build confidence in a new manager.

mentor

Halil wants to lead his team ethically, but in order to understand how to be an ethical or moral leader, he must consider his own personal

moral development

A discussion by the team leader of the importance of showing up on time for meetings typically happens during the __________ stage of team development.

norming

Rhonda actively seeks out feedback, but only in situations where she's sure the feedback she receives will be positive and confirm that she's performing her role well. What type of feedback seeker is Rhonda?

performance prove orientation

A team was created to evaluate the technology being used in the human resources department, but by the time the team finished its report, new technologies had emerged, making their recommendations outdated. This represents a lack of leadership in the ____________ stage of team development.

performing

Claudia's team is struggling to meet a deadline when one member informs her that he just learned his father is terminally ill. Despite the tight timeline, Claudia takes the time to listen to the employees share about his father, and she grants his request to take the remainder of the day off. What level of moral development does this represent?

post-conventional

Duy's team recently had a software issue, so they are turning in paper timecards instead of punching in and out on a timeclock. Duy considers changing his timecard to say that he came in earlier than he did, but chooses not to do it because he is afraid of getting in trouble if he gets caught. What level of moral development does this represent?

pre-conventional

If an organization's method of making decisions is devoid of favoritism, biases, and personal interests, then that organization demonstrates

procedural justice

If a leader wants to learn about themselves, they must both seek and ________ feedback.

receive

Nicolette was on a team to design a new wing for the local library. Three of the team members worked diligently on the plan, but two team members put very little effort into the project. The two members who didn't contribute may be demonstrating

social loafing

Since virtual teams have little face-to-face contact with the team members, they may become demotivated and more prone to

social loafing

As the accounting team reported on their individual results, members started to argue and accuse others of not doing their share of the work. This team is in the __________ stage of team development.

storming

One way that is recommended to help leaders instill values they want to see in their team is to

talk a lot in team meetings about shared values

Amanda is a sales representative for a company that has an all-male leadership team. Her sales have been exemplary, and she receives high ratings on her annual reviews, but she is consistently passed over for middle management positions. It is likely that Amanda is experiencing

the glass ceiling

Women have found it difficult in many companies to advance to the highest levels of management, in spite of succeeding at the middle management level, due to discrimination or lack of support. This is called

the glass cliff

Ziad is struggling to balance the need for his team to be consistent in how they perform their work while still allowing the flexibility to make exceptions with needed. Similarly, he's struggling to find the balance between maintaining high standards while also allowing his followers to make mistakes. These are examples of

the paradox of control

Once an out-group forms within a team, whose responsibility is it to remedy the situation?

the team leader

According to the paradox of control, what is the best way for a leader to maintain control?

to let go of control

One of Sorina's employees recommends the company transition to more environmentally-friendly shipping materials, but Sorina is hesitant to make this change. She feels a sense of responsibility to company stockholders, and since this will not increase profits, she feels it would be irresponsible. In terms of corporate social responsibility, what kind of orientation does this represent?

traditional economist

Company Z has a quota for hiring minorities, so on occasion a manager may hire a person of an underrepresented race or ethnicity even though a more qualified member of a majority group has applied for the position. This may construed as reverse discrimination.

true

Females are assumed to be more consensual and collaborative than males, which can be more appropriate than aggressive and hard-driving tactics in today's workplace.

true

In the United States, leaders with a more universalist approach to ethics tend to be seen as more ethical than leaders with a relativist approach.

true

When confronted directly regarding her authority, collaboration and relationship-building may need to take a back seat, and instead, a female leader will need to be firm and forceful.

true

How can a leader enforce ethical standards while still leading with love?

use a just and compassionate demeanor

Tomas decides to provide feedback to a member of his team through email. In addition to keeping his message brief and to the point, what should he do to make the communication effective?

use an appropriate subject line to get their attention

Randolph works on a team that includes members working from the United States, Sweden, and Germany. They meet via weekly Zoom calls and also communicate through email. This could be described as a _____________ team.

virtual