Mgt 4471 exam 2

expertise and trust

According to the textbook, credibility is comprised of two components:

patience

Barry Posner said that credibility is the foundation of leadership. To him, credibility is composed of four things. Which of the following is not included?

communication needs to be two-wa

In the context of choosing an appropriate context and medium, oral communication is ideal when

role ambiguity

In the context of job satisfaction, which of the following occurs when leaders or followers are unclear about what they need to do and how they should do it?

procedural justice

In the context of organizational justice, perceptions of ________ involve the process by which rewards or punishments are administered

the Dunning-Kruger effect

In the context of team and organizational effectiveness, which of the following refers to people systematically overestimating their own performance in areas where they lack competence and readily dismissing any information to the contrary?

A shortcoming of the operant technique is that situational factors can overwhelm the effectiveness of a reward program.

In the context of the factors affecting motivation at work, which of the following statements is true of the operant approach?

treating people fairly

In the context of the seven theories of job satisfaction, which of the following is the underlying principle of the theory of organizational justice

concern for people and concern for production

The Leadership Grid profiles leader behavior on two dimensions, which are

Framing

The leadership competency of helping a group or community recognize and define its opportunities and issues in ways that result in effective action is known as

promises of long-term employment

What is the main reason for people staying with organizations?

Influence

Which of the following is not a macro psychological component that underlies empowerment

interactional justice

Which of the following reflects the degree to which people are given information about different reward procedures and are treated with dignity and respect?

acquiescence

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic, self-effacing way?

consideration

Which of the following terms refers to how friendly and supportive a leader is toward subordinates

reduced job performance

Which of the following would most likely result from too much stress?

assigning goals that are both specific and difficult

Which of the following would most likely result in consistently higher effort and performance?

By changing a particular situation, leaders can enhance followers' motivation, performance, and satisfaction.

Which statement about empowerment and the operant approach is most likely true?

Which of the following terms refers to how much a leader emphasizes meeting work goals and accomplishing tasks?

initiating structure

Building social capital

is the leadership competency of developing and maintaining relationships that allow people to work together