MGT 4500 Chapter 10

Technical and physical aspects

Dividing long production and assembly lines into smaller work units

______ affect an individuals' ability to listen and understand.

Emotional deaf spots

If the speaker's message is to be comprehended and retained by the listener, he or she should not ______.

listen for a series of memorized details

In order to gain people's trust, leaders should ______.

listen responsively

In order to improve human relations, leaders should ______.

listen to others

The management of an organization can manage its employees' morale by ______.

listening to them and reading between the lines of what is said and done by them

The term "going postal" describes ______.

violent episodes in a workplace

According to Peter Drucker, effective leaders should ______.

prepare for meetings depending on the type of meeting

When employees are treated with trust and respect, ______.

quality of work life is at its best

Effective leaders know the importance of human relations. They ______.

relate efficaciously with their employees

One of the simplest and most effective ways of improving human relationship is to ______.

remember the names of people

One of Wendy Leebov's 12 practices that a leader should follow to obtain good human relations is that the leader should ______.

see through every commitment

If a person is to understand something, he or she ______.

should have personal experience with it

According to philosopher John Dewey, for ideal human relations in organizations, leaders should ______.

sincerely appreciate people

An efficient way for a person to handle an argument is to ______.

stay away from it

When a good listener uses thought speed to advantage, he or she ______.

summarizes mentally what the speaker has been saying

If a person is a good listener, he or she would ______.

take notes of what the speaker has said

If leaders presume that employees are inherently bad, ______.

the employees' freedom to choose will be limited

The focus of a good listener should be on ______.

the speaker's main ideas

Pay and reward systems

introducing a group bonus

How can leaders keep their employees' morale high and performance up in the work group?

-By showing support -By showing that they care about their employees' problems and ideas -By being predictable and consistent -By setting the example

Good listeners concentrate on the ______.

knowledge of the speaker

Which of the following is an overstimulated person likely to be preoccupied with?

-Figuring out how his or her personal ideas got affected. -Enjoying the discomfort faced by the speaker post a devastating reply. -Framing an embarrassing question to ask the speaker.

What should a leader do in order to keep employee morale high?

-He or she should be enthusiastic. -He or she should gain employees' support by being understanding. -He or she should keep promises faithfully.

How should leaders tackle employee complaints efficiently?

-By discussing possible solutions fully -By listening without interrupting -By being polite and friendly -By keeping promises -By understanding others' viewpoints

According to J.R. Hackman and G.R. Oldham's model of job design and work satisfaction, identify the extrinsic factors essential for a rich job.

-Job security -Adequate and fair pay -Health

According to J.R. Hackman and G.R. Oldham's model of job design and work satisfaction, identify the intrinsic factors essential for a rich job.

-Mutual support and respect -Decision-making opportunity -Learning and feedback

According to Wendy Leebov, what should leaders do to have good human relations?

-They should involve people in decisions that affect them. -They should listen attentively to others. -They should respect others' differences. -They should have objectives that are agreed upon by everyone. -They should not use absolute statements.

Task assignment

Assigning whole tasks, starting from their preparation to their completion

______ is an increasingly important human relations issue in an organizational setup.

Bullying

Which of the following should one do to ensure good human relationships?

Help people feel important

Identify a true statement about virtual communication.

It allows time and geographic dispersement.

Trust

It is expressed by a person's openness in sharing ideas and feelings.

Respect

It is expressed by a person's readiness to listen to others' ideas and feelings.

______ is a basic practice that supports good human relations and effective leadership in workplace.

Listening

Job autonomy and discretion

Permitting employees to determine and use their own methods of working

How do virtual interactions take place?

Phones Video Fax

Identify the three states of a job that can be used to diagnose an individual's morale according to the percentage of time spent in each of these three states.

Play Hell Work

Identify one of the worst listening habits.

Pretending to be interested

What is leadership not according to Peter Drucker?

Privilege Title Rank

Training

Providing development for all employees

Organizational Structure

Reducing the levels of hierarchy in an organization

Identify one of Peter Drucker's conclusions about leadership.

There can be no leaders without followers.

In an organization, leaders treat employees as ends when they ______.

allow employees to create their own purposes

The combination of a highly challenging task and low levels of skill leads to ______ among employees.

anxiety

Leaders can improve their relationships with their employees by ______.

being less judgmental at work

If an individual's job is less than 20 percent enjoyable, his or her ______.

commitment will decrease

A good listener can improve communication effectiveness by judging ______.

content

While managing employee morale in an organization, the organization's management should consider ______.

each person's morale individually

When a person is overstimulated, he or she is ______.

eager to enter into arguments

The efficiency of listening rapidly drops to zero as a result of ______.

emotional deafness

Employees are more likely to perform well when they work for an organization that _____.

employs direct feedback from users

While handling an employee's complaints, a leader should ______.

explain clearly what can be done and what cannot be done

A poor listener may be inexperienced at hearing anything that is ______.

expository

To have good relations with others, people should ______.

express interest in them

True or false: An effective leader should learn to think and say "I" instead of "we" according to Peter Drucker.

false

True or false: Everyone, in reality, is independent in nature.

false

True or false: There is a negative relationship between job satisfaction and job performance for most employees.

false

True or false: To know about something and to understand it is the same thing.

false

According to philosopher John Dewey, in human nature, the deepest urge is the urge to ______.

feel important

A conflux of challenge and skill is known as ______.

flow

During active listening, individuals experience ______.

increased blood circulation

A poor listener can be best described by the word ______.

inexperienced

In an organization that has high employee satisfaction, ______.

more positive interactions take place