MGT 475 - CHAPTER 2
_____ involves an organization assigning a comparatively inexperienced but high-potential leader to a top executive in the company.
Formal mentoring Formal mentoring programs occur when the organization assigns a relatively inexperienced but high-potential leader to one of the top executives in the company. Informal mentoring occurs when a protégé and mentor build a long-term relationship based on friendship, similar interests, and mutual respect. p. 73
T / F According to research, coaching is more effective at facilitating permanent behavioral changes than on-the-job training activities.
TRUE Coaching may be more effective at changing behavior than more traditional learning and training approaches. Moreover, the behavioral changes appear to be in place one year after the termination of a coaching program, indicating permanent behavioral change. p. 71
T / F Perceptual sets, which can be triggered by feelings and expectations, can influence the senses and distort what people hear and see.
TRUE Perceptual sets can influence any of our senses, and they are the tendency or bias to perceive one thing and not another. Many factors can trigger a perceptual set, such as feelings, needs, prior experience, and expectations. p. 48
Leadership programs for senior executives and CEOs are LEAST likely to concentrate on:
time management tasks. Leadership programs for senior executives and CEOs tend to focus on strategic planning, developing and communicating a vision, public relations, and interpersonal skills. Training for mid-level managers would most likely address time management skills. p. 62
T / F Self-serving bias refers to the tendency of people to take personal blame for failure and to share credit with others for success.
FALSE A self-serving bias is the tendency to make external attributions (blame the situation) for one's own failures yet make internal attributions (take credit) for one's successes. p. 50
T / F A manager who questions the validity of an organization's goals and values is most likely engaging in single-loop learning.
FALSE In single-loop learning, individuals learn only about subjects within the comfort zone of their belief systems. They are far less likely to question the validity of the goal or the values implicit in the situation as occurs with double-loop learning. p. 54
Which term refers to the tendency to overestimate the dispositional causes of behavior and underestimate the environmental causes when others fail?
Fundamental attribution error A tendency to overestimate the dispositional causes of behavior and underestimate the environmental causes when others fail is called the fundamental attribution error. The actor/observer difference refers to the fact that people who are observing an action are much more likely than the actor to make the fundamental attribution error. Self-serving bias is the tendency to make external attributions (blame the situation) for one's own failures yet make internal attributions (take credit) for one's successes. p. 50
_____ affect(s) all three phases of the action-observation-reflection model.
PERCEPTION Perception affects all three phases of the action-observation-reflection model and thus plays an important role in what anyone will extract from a leadership course or from any leadership situation. p. 47
T / F Although action learning programs have become increasingly popular, their effectiveness at developing leadership skills remains questionable.
TRUE In the past 15 years or so, action learning has gone from being a relatively rare development vehicle to being found in many companies' internal portfolios of leader development opportunities. Unfortunately, however, its demonstrated effectiveness for leader development has not kept pace with its increasing popularity and widespread use. p. 65
Learning how to learn can be thought of as:
double-loop learning Double-loop learning involves a willingness to confront one's own views and an invitation to others to do so, too. Mastering double-loop learning can be thought of as learning how to learn. p. 54
