mgt 502: quiz 4

Which of the following observations about member conscientiousness is true?

A team with high conscientiousness will be more productive than a team with even one member with low conscientiousness. There is a strong negative effect on the team of having even one member who is particularly low in conscientiousness.

It is impossible for a person to possess all of the forms of power at the same time.

False It's possible for a person to possess all of the forms of power at the same time. In fact, the most powerful leaders have bases of power that include all five dimensions—namely, legitimate, reward, coercive, expert, and referent powers.

Which of the following statements about legitimate power is false?

People with legitimate power have a desire to identify and be associated with a specific individual. Referent power exists when others have a desire to identify and be associated with a person. This desire is generally derived from affection, admiration, or loyalty toward a specific individual.

Which of the following statements is true about research findings related to the life cycle theory?

The theory's predictions are supported only for low readiness situations. The research that has been conducted supports the theory's predictions only for low readiness situations, suggesting that telling and selling sorts of behaviors may be more effective when ability, motivation, or confidence are lacking. When readiness is higher, these tests suggest that leader behaviors simply matter less, regardless of their particular combinations. Tests also suggest that leaders only use the recommended combinations of behaviors between 14 and 37 percent of the time.

In communication, the _____ network is the most effective for teams handling complex tasks.

all channel When work is complex and difficult to understand, the team can benefit if members have the ability to communicate with anyone on the team, as in an all channel network, to get assistance or resolve problems. Refer to Figure 12-4.

Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees. Matt is meeting the vice president of finance to get support for an increase in the budget to accommodate a session by a well-known motivational speaker. Matt, in this case, is performing a(n) _____ activity of the boundary-spanning process.

ambassador Ambassador activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team. Members who engage in ambassador activities typically communicate with people who are higher up in the organization.

Alexandria, Brittney, Nicole, and Dolce are four managers at Polar Coat Manufacturing. Each uses a different decision-making style and believes that her style is the best. Alexandria always presents the problem to her employees, gathers their opinions/suggestions, and then makes the decision herself. Brittney gives her employees the responsibility for making the decision within a set of specified boundary conditions. Nicole makes the decision without asking her employees for their opinions/suggestions. Dolce presents the problem to her employees and seeks consensus with an emphasis that her opinion should only count as important as every other employee's in her department.Which of the following is the decision making style that Nicole is displaying?

autocratic With an autocratic style, the leader makes the decision alone without asking for the opinions or suggestions of the employees in the work unit.

Which of the following can never really resolve a conflict?

avoiding Avoiding (low assertiveness, low cooperation) occurs when one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down. Most important, avoiding never really resolves the conflict.

Individuals with higher levels of emotional intelligence are more likely to choose a(n) _______ form of conflict management.

collaborating Individuals with higher levels of emotional intelligence are more likely to choose a collaborative form of conflict management.

Robert has been newly appointed as the CEO of Textronics Inc. He is still learning how various departments function in the organization. Until he is able to gain sufficient knowledge and can suggest some changes, he relies on the suggestions and opinions of his team members and lets them do the things the way they are used to. He does not generally interfere in the decisions made by the employees but, at times, shares his past experiences with the employees. It can be said that Robert has adopted a(n) _____ style of decision making.

delegative With a delegative style, the leader gives an individual employee or a group of employees the responsibility for making the decision within some set of specified boundary conditions. The leader plays no role in the deliberations unless asked, though he or she may offer encouragement and provide necessary resources behind the scenes. Robert is using such a style in this situation.

Mark participated in a problem-solving quiz competition among teams. Because Mark was the most familiar with the types of problems on his quiz, his team's performance depended largely on Mark's performance. These type of task represented by the quiz competition is called a(n):

disjunctive task In tasks with an objectively verifiable best solution, the member who possesses the highest level of the ability relevant to the task will have the most influence on the effectiveness of the team. These types of tasks are called disjunctive tasks.

"Providing evidence that a proposal will be successful" is a suggested guideline for using _____ power.

expert When using expert power, one should explain the reasons for a request and why it's important; provide evidence that a proposal will be successful; and not make rash, careless, or inconsistent statements. Refer to Table 13-2.

Ted is a quality control manager at Greenwoods Cement Inc. Any time a problem arises and a decision needs to be made, he believes in getting his people involved. He presents the problem to his employees and seek consensus on a solution. He insists in these problem-solving meetings that his opinion or suggestions carry no more weight than anyone else's. Which of the following is the decision-making style that Ted is displaying?

facilitative With a facilitative style, the leader presents the problem to a group of employees and seeks consensus on a solution, making sure that his or her own opinion receives no more weight than anyone else's.

Situational leadership theory is well supported by many scientific studies.

false Actually, the application of the theory has outpaced scientific testing, and the shifting nature of its terminology and predictions has made scientific testing somewhat difficult. The theory's predictions have only been supported in low readiness situations.

A team's strong belief that it can be effective across a variety of situations reflects which of the following?

high potency High-potency members are confident that their team can perform well, and as a consequence, they focus more of their energy on team tasks and teamwork in hopes of achieving team goals.

The Ohio State studies argued that initiating structure and consideration are _____, while the University of Michigan studies proposed them to be ______.

independent concepts; ends of a continuum The Ohio State studies argued that initiating structure and consideration are independent concepts, while the University of Michigan studies conceived them to be ends of a continuum.

In the FIFA World Cup soccer matches, the Golden Shoe award is given to the top goal scorer, without regard to the performance of the player's team. The award could go to a player whose team doesn't even reach the finals. This award is an example of _____ interdependence.

low outcome Low outcome interdependence exists in teams in which individual members receive rewards and punishments on the basis of their own performance, without regard to the performance of the team.

A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, Leah, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations.The team's high level of common understanding refers to which of the following?

mental models Mental models refer to the level of common understanding among team members with regard to important aspects of the team and its task.

Jackson High School formed several teams to plan and execute the 150th anniversary celebrations of the school. Over a period of two months, the teams organized events, oversaw logistics, and coordinated student activities. The events that were planned were on a large scale and required a lot of input from the teachers and students. This is an example of a(n) _____ team.

project Project teams are formed to take on "one-time" tasks that are generally complex and require a lot of input from members with different types of training and expertise.

Carl, Ben, and Andy are employees at Palliative Care Home (PCH). They report to Lisa, who is the department manager. Lisa has a tremendous amount of freedom to make decisions on how she manages her employees. She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires Carl and has learned several things about the job by just observing him. Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award.When Lisa gives Andy his preferred shift, she is exhibiting _____ power.

reward Reward power exists when someone has control over the resources or rewards another person wants. Lisa gave Andy the preferred shift for his outstanding service to the patients at PCH along with an employee of the month award. This shows that Lisa possesses reward power.

Springfield Automobiles utilizes a classic assembly line in manufacturing its automobile products. Which type of interdependence is depicted?

sequential In the sequential interdependence, the member performing the task in the latter part of the sequence depends on the member performing the task in the earlier part of the sequence, but not the other way around. The classic assembly line in manufacturing contexts provides an excellent example of sequential interdependence.

"Diversity on attributes such as cultural background, race, and attitudes is associated with communication problems and ultimately poor team effectiveness." This statement represents the theory of the _____ approach to diversity in teams.

similarity-attraction Similarity-attraction approach says that diversity is detrimental because people tend to be more attracted to others who are perceived as more similar and avoid interacting with those who are perceived to be dissimilar. This results in communication problems and poor team effectiveness.

Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes... The decision-making records of Heather and Ryan reflect which factor in effective decision making at MII?

staff validity Staff validity refers to the degree to which members make good recommendations to the leader. Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base.

_____ involves keeping track of things that the team needs to accomplish its work.

systems monitoring Systems monitoring involves keeping track of things that the team needs to accomplish its work. A team that does not engage in systems monitoring may fail because it runs out of inventory, time, or other necessary resources.

Research tends to support many of the time-driven model's propositions, particularly when it uses practicing managers as participants.

true Research tends to support many of the time-driven model's propositions, particularly when it uses practicing managers as participants.