MGT 654 Test 1

To allow employees to make their greatest possible contribution to company productivity and competitiveness, HR needs to do which of the following?

manage both internal and external environmental factors

The National Labor Relations Board hears disputes between which of the following parties

management and unions

human resource planning

managers analyze an organization's human resource needs in a dynamic environment and develop activities that enable a firm to adapt to change

Contribution margins

margins are the difference between what you charge for your product and the variable costs of that product. They are called contribution margins because they are what contributes to your ability to cover your fixed costs.

In regard to a work-unit activity analysis, which of the following are raw inputs?

materials, data, information

high-performance work systems

maximize the fit between the company's social system (employees) and its technical system.

Under the ADA, a disability is a physical or _______ impairment that substantially limits one or more major life activities

mental

Differences in which of the following allow for legally permissible differences in pay?

merit, seniority, and quality of production

Employees in today's economy want which of the following from the company that they work for?

monetary motivation and an accommodating work schedule

reshoring

moves jobs back from foreign to domestic locations

When a company adopts a new strategy, which of the following are often integrated into job design?

new tasks, new ways of performing old tasks, and new technologies

Independent contractors, freelancers, and on-call workers are said to have ------- employment

nontraditional

Businesses with more than 50,000 in contracts with the federal government are required to do which of the following?

not discriminate in employee hirings and keep a written affirmative action plan on file

Which of the following statements are true about work process in the analysis of work flow?

operating procedures include tasks used to produce output, work process are activities used to produce a given output, and every work process consists of operating procedures

When an organization sets goals, it defines how its mission will be ---.

operationalized

A visual representation of the individuals who work together to produce outputs is called a(n)

organizational chart

Errors in job analysis are likeliest to arise from which of the following?

outdated job descriptions

In the discrimination case Dukes vs Walmart, lawyers for the plaintiff demonstrated that the ratio of women to men in the company's managerial group was much lower than what it was for their top 20 competitors. This statistic was part of a class-action ___ lawsuit

pattern and practice

Which of the following are examples of opportunities or threats that might be identified in an external analysis..

pending legislation, unserved customer segments, potential labor shortages

Mergers rarely live up to expectations as a result of ________ issues, according to a report by the Conference Board.

people

The main component that serves as the "raw material" for a learning organization is ultimately the _______.

people

The goal of high- work system is to create3 the best fit between an employer's job and the technology that the company uses.

performance

To align employee's activities and outcomes with organization objectives, companies use

performance management

Which of the following are major components of the strategic management process that help guide strategy formulation?

performing an external analysis, performing an internal analysis, and drafting a mission statement

Which of the following are major components of the strategic management process that help guide strategy formulation?

performing internal and external analysis, drafting a mission statement

Internal growth strategies

present unique staffing problems. Growth requires that a company constantly hire, transfer, and promote individuals, and expansion into different markets may change the necessary skills that prospective employees must have.

Which of the following are inputs?

raw materials, equipment, and human skills

Congress designed the Rehabilitation Act to encourage government contractors to do which of the following?

recruit qualified individuals with disabilities

Which of the following are among the menus of HRM practices associated with strategy implementation?

recruitment, pay structure, training and development, and job analysis

Companies are able to obtain a human-resources pool capable of implementing a strategy through which of the following?

recruitment, training, development, selection

Virtual teams

refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology (email, Internet, videoconferencing) to interact and complete their projects

Competitiveness

refers to a company's ability to maintain and gain market share in its industry

Cloud computing

refers to a computing system that provides information technology over a network in a self-service , modifiable, and on-demand model.

Training

refers to a planned effort to facilitate the learning of job-related knowledge, skills, and behavior of employees.

Six Sigma process

refers to a process of measuring, analyzing, improving, and then controlling processes once they have been brought within the narrow Six Sigma quality tolerances or standards.

Big data

refers to information merged from HR databases, corporate financial statements, employee surveys and other data sources to make evidence based HR decisions and show that HR practices influence the organization's bottom line including profits and costs.

lean production

refers to processes developed in Japan but them adopted worldwide, emphasizing manufacturing goods with a minimum amount of time, materials, money, and most important people.

Stakeholders

refers to shareholders, the community, customers, employees, and all of the other parties that have an interest in seeing that the company succeeds. Includes the ability to deal with economic and social changes, practice environmental responsibility, engage in responsible and ethical practices, provide high-quality products and services, and put in place methods to determine if the company is meeting stakeholders needs.

Change

refers to the adoption of a new idea or behavior by a company.

Sustainability

refers to the company's ability to meet its needs without sacrificing the ability of future generations to meet their needs. Organizations pursuing a sustainable strategy pursue the "triple bottom line": economic, social and environmental benefits.

centralization

refers to the degree to which decision-making authority resides at the top of the organizational chart as opposed to being distributed throughout the lower levels (in which case authority is decentralized)

employee engagement

refers to the degree to which employees are fully involved in their work and the strength of their commitment to their job and the company

departmentalization

refers to the degree to which work units are group based on functional similarity or similarity of work flow

Evidence-based HR

refers to the demonstration that HR practices have a positive influence on the company's bottom line or key stakeholders (employees, customers, community, shareholders).

Offshoring

refers to the exporting of jobs from developed countries, such as the United States, to countries where labor and other costs are lower.

equal employment opportunity

refers to the government's attempt to ensure that all individuals have an equal chance for employment, regardless of race, color, religion, sex, age, disability, or national origin.

Human resource management (HRM)

refers to the policies, practices, and systems that influence employee's behavior, attitudes, and performance. Many companies refer to HRM as involving "people practices".

outsourcing

refers to the practice of having another company (a vendor, third party, or consultant) provide services. The most commonly outsource activities include those related to benefits administration(flexible spending accounts, health plan eligibility status) relocation, and payroll.

HR or Workforce Analytices

refers to the practice of using quantitative methods and scientific methods to analyze big data.

Selection

refers to the process by which it attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the company achieve its goals.

job analysis

refers to the process of getting detailed information about jobs.

Talent Management

refers to the systematic planned strategic effort by a company to use bundles of HRM practices- including acquiring and assessing employees and managers. This means recognizing that all HR practices are interrelated, are aligned with business needs, and help the organization manage talent to meet business goals.

equipment

refers to the technology and machinery necessary to transform the raw materials into the product.

Sexual harrasment

refers to unwanted sexual advances; includes unwelcome behavior that is sexual in nature; does not have to have monetary or economic damages; take prompt action/train managers/ provide complaint mechanisms

Social networking

refers to websites such as Facebook, Twitter, and LinkedIn and wikis and blogs that facilitate interactions between people usually around shared interests

The concept of reasonable accommodation was initially applied in cases of

religious discrimination

concentration strategies

require that the company maintain the current skills that exist in the organization.

When pursuing a concentration strategy, a company emphasizes which of the following?

retaining skilled staff and maintaining skill levels

Which of the following are common aspects of "divestment" strategy?

retrenchment, divestitures, and liquidation

Opponents of quota-like hiring systems argue that such systems limit the hiring of nonminority groups namely whites and males, and therefore are a form of _____ discrimination.

reverse

A compliance officer takes which of the following steps as part of the OSHA inspection process?

reviews employer records for deaths, injuries, and illnesses, interviews employees, discusses finding and violation with employer, shows up unannounced

The behaviors required of a person who holds a certain job in a certain social work environment are known as _______behaviors.

role

The behaviors required of a person who holds a certain social work environment are known as _______ behaviors.

role

The HRM dimension of acquiring and preparing human resources deals specifically with which of the following?

selecting employees, recruiting employees, and training employees

According to the Pregnancy Discrimination Act, refusing to hire someone because she is carrying a child is a form of

sex discrimination

'An ______ is the individual's level of proficiency at doing a specific action, whereas ________ is his or her overall aptitude

skill; ability

strategy formation

strategic planning groups decide on a strategic direction by defining the company's mission and goals, its external opportunities and threats, and its internal strengths and weaknesses.

As part of the ____ formulation process, a company determines the company's mission and goals, as well as its external threats, external opportunities, internal strengths, and internal weaknesses.

strategy

Depending on a company's _______ it can require different role behaviors

strategy

As part of strategy implementation, an essential element is the acquisition of ---------skills.

strategy-related

Which of the following are characteristics of countries that are considered likely new emerging markets?

strong infrastructure and business-friendly regulations

The technic of operations review (TOR) ------ to isolate job elements that are unsafe

studies past accidents

The thirteenth amendment has applied in cases where discrimination involved which of the following?

symbols of slavery

Under the Americans with Disabilities Act, employers must refrain from discriminating against workers with disabilities and .......

take positive actions to accommodate individuals protected under the law

When alleging religious discrimination, an employee must demonstrate which of the following

that he or she provided the company with notice of the need to accommodate the religious practice, that he or she has a legitimate religious belief, that he or she has suffered adverse consequence because the company failed to accommodate the request

What three things does a plaintiff attempt to establish in a class-action pattern and practice lawsuit filed for discrimination by an employer

that procedures for pay and for promotions leave too much discretion to managers and that individual acts of intentional discrimination suggest that discrimination is part of the larger company culture and that statistical differences exist between the composition of a given group in the company compared to some other relevant group

Which of the following were amended as a result of the Civil Rights Act of 1991?

the Civil Rights Act of 1964, the Americans with Disabilities Act, and the Age Discrimination in Employment Act

fixed costs

the costs that are incurred regardless of the number of units produced

Which of the following are true about the employment decision in a mixed-motive discrimination case of disparate treatment?

the defendant claims that the same decision would have been made, regardless and the defendant admits that there was a discriminatory motive involved in the decision

Which of the following laws were passed as a result of a perceived societal need?

the employee retirement income security act, the age discrimination in employment act, the occupational safety and health act

Executive Order 11478 applies only to the employment policies of

the federal government

In carrying out a job analysis, who is considered to have the most accurate information abut what is actually done on the job?

the job incumbent

Which agency is responsible for enforcing executive orders covering companies that do business with the federal government?

the office of Federal Contract Compliance Programs

strategy implementation

the organization follows through on the chosen strategy. Consists of structuring the location, allocating resources, ensuring that the firm has skilled employees in place, and developing reward systems that align employee behavior with the organization's strategic goals.

strategic human resource management (SHRM)

the pattern of planned human resource deployments and activities intended to enable an organization to achieve its goals

Which of the following are among the points the plaintiff needs to prove to win a disparate treatment discrimination case?

the plaintiff belongs to a protected group, the plaintiff was rejected, despite being qualified, the plaintiff applied for and was qualified for the position, and after the plaintiff was rejected, the employer hired someone with similar qualifications

When the defendant in a disparate treatment case of discrimination provides a legitimate nondiscriminatory reason for an employment decision

the plaintiff needs to show that the reason offered is pretext, not the real reason for the decision

downsizing

the planned elimination of jobs in a company

work-flow design

the process of analyzing the tasks necessary for the production of a product or service, prior to allocating and assigning these tasks to a particular job category or person

performance appraisal

the process of assessing how well employees are doing their jobs

job analysis

the process of getting detailed information about jobs.

job evaluation

the process of job evaluation involves assessing the relative dollar value of each job to the organization to set up internally equitable pay structures

Which of the following take place during the strategy evaluation and control component of strategic management

the revision of existing structures and strategies, the monitoring of the effectiveness of the strategy, the identification of problem areas in the implementation process

variable costs

those costs that vary directly with the units produced

Why do companies perform a work-flow analysis?

to determine what skills are needed by employees in order to create in output and to determine what tasks need to be performed to create an output

The EEOC issues guidelines for what purpose?

to help employers follow the law

Which of the following are some specific rights granted by OSHA?

to receive training about workplace hazards, to be informed about injuries and illnesses in their workplace, and to have dangerous workplace substances identified

Employee________ refers to a planned effort to facilitate the learning of job-related skills and knowledge

training

When an employer's workforce falls significantly short of reflecting the composition of a comparison group in terms of race, sex, and ethnic composition, the minority groups in the categories that fall short are considered to be

underutilized

When an employer's workforce falls significantly short of reflecting the composition of a comparison group in terms or race, sex, and ethnic composition, the minority groups in the categories that fall short are considered to be

underutilized

Which of the following are strategic issues that a company must consider when deciding how to achieve its missions and goals in a competitive environment

with what to compete and where to compete

Which of the following is the term that describes the process of examining the actions that are required in order for a product to be made or a service to be provided?

work-flow design

Which of the following are true concerning communicating job hazards

written memos help document a history of concern about a job hazard, older workers need to be reminded of hazards because they can become complacent, and workers new on the job experience a relatively high percentage of work accidents so they must be informed about hazards

disparate impact

A theory of discrimination based on facially neutral employment practices that disproportionately exclude a protected group from employment opportunities.

Which of the following are accurate descriptions of integrative linkage...

Its based on continuous interaction, its dynamic, and its multi-faceted

Which of the following statements are true about LGBT issues in employment

Most large businesses have developed inclusive attitudes toward LGBT individuals, most large companies state that they do not discriminate based on sexual orientation, many large companies make benefits available to same sex partners of employees

The federal government is authorized to establish and enforce safety and health standards for places of employment as a result of the ..........

OSHA

Which of the following replaced the Dictionary of Occupational Titles (DOT) in 1998?

Occupational Information Network (O&*NET)

_______ is the process that organizations use to determine how well an employee is doing at his or her job.

Performance appraisal

The _________ is a survey that is useful in job analysis process.

Position Analysis Questionnaire

Executive Order 11246

President Johnson issued this executive order, which prohibits discrimination based on race, color, religion, sex and national origin.

job description

a list of the tasks, duties, and responsibilities that a particular job entails

When prosecuting a disparate impact case, the plaintiff must show an allegedly discriminatory practice disproportionately affects a protected group relative to

a majority group

role behaviors

are the behaviors required of an individual in his or her role as a jobholder in social work environment.

evidence-based HR

determining the value of HR practices and how they contribute to business goals

The phases of a strategic management plan are

distinct yet interdependent

The strategies comprising what organizations actually do as opposed to what they intend to do are known as ______ strategies.

emergent

Sarbanes-Oxley Act of 2002

established requirements for proper financial record keeping for public companies and penalties of as much as 25 years in prison for noncompliance

Organizations perform job______ to determine the dollar value of a job.

evaluation

total quality management

is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

When implementing a strategy, companies choose from the six---- of HRM practice.

menus

The process by which applicants are sought for potential employment is known as

recruitment

The acronym "SWOT" stands for

strengths, weaknesses, opportunities, threats

Jobs are a combination of -----.

tasks

gross margin

the total amount of margin you made and is calculated as the number of units sold times the contribution margin.

goals

what it hopes to achieve in the medium- to long term future; they reflect how the mission will be operationalized

Individuals who believe they have experienced discrimination and wish to file a complaint with the EEOC must do so within_____.

180 days

The Age of Discrimination in Employment Act prohibits discrimination against employees over the age of ______.

40

service centers

A central place for administrative and transactional tasks such as enrolling in training programs or changing benefits that employees and mangers can access online.

Which of the following is true about the treatment of sexual orientation and gender identity by Title VII of the Civil Rights Act?

A federal circuit court has interpreted Title VIIs prohibition against sex discrimination to include sexual orienation

four-fifths rule

A rule that states that an employment test has disparate impact if the hiring rate for a minority group is less than four-fifths, or 80 percent, of the hiring rate for the majority group.

disparate treatment

A theory of discrimination based on different treatments given to individuals because of their race, color, religion, sex, national origin, age, or disability status.

Which of the following statements is true concerning company downsizing?

As a company strategy, it is sometimes called "righsizing"

In practice, which of the following are typical ways in which HRM can influence the strategic process

By helping consider how to gain or develop the necessary human resources, by limiting strategic options, by determining the costs of people-related resources for successful implementation

career planning

Career planning entails matching an individual's skills and aspirations with opportunities that are or may become available in the organization.

gig economy

Companies that rely primarily on nontraditional employment to meet service and product demands.

As part of the area of assessment and development, HRM addresses

Creating a supportive work environment for employees.

Which of the following conditions would require the use of job design?

Creation of a new work unit

legacy workforce

Describes the former workers (i.e., those no longer working for the company) to whom the firm still owes financial obligations

Which of the following statements is true about divisional structures for an organization in contrast to functional structures?

Division structures can result in one unit achieving gains at the expense of another unit

Which of the following statements is true about divisional structures for an organization in contrast to functional structures?

Divisional structures can exploit consumer opportunities faster

safety awareness programs

Employers programs that attempt to instill symbolic and substantive changes in the organization's emphasis on safety.

Which of the following are examples of disparate treatment?

Estrella is hired instead of Boris because Estrella is female and Steve is hired instead of Ray because Steve is white

True or False: In terms of work-flow analysis, work output refers to physical objects but not intangible services.

False

True or False: One feature of firms with integrative linkage is that the HRM function of these firms relies on an iterative process of information exchange.

False

True or False: There are three major components of the strategic management process that are relevant to strategy formulation

False

True or False: There are three major components of the strategic management process that are relevant to strategy formulation.

False

True or false: No legal protections exist for those participating in discrimination cases

False

True or false: The Civil Rights Acts of 1866 and 1871 are no longer used in legal court cases

False

Work processes should be studied before the work outputs of a work unit are identified.

False

self-service

Giving employees online access to, or apps that provide information about HR issues such as training, benefits, compensation, and contracts; enrolling in online programs and services; and completing online attitude surveys.

Centers of expertise

HR specialists in areas such as staffing or training who provide their services companywide.

business partners

HR staff members who work with business-unit mangers on strategic issues such as creating new compensation plans or development programs for preparing high-level managers.

_____ identifies the best and most capable potential employees.

Human resource selection

selection

Human resource selection identifies the most qualified applicants for employment.

Which of the following statements are true bout the general duty clause of OSHA?

It applies to every employer, its purpose is to proved a safe place of employment

Which of the following is an effect of OSHA?

It has raised awareness of occupational safety

Which of the following are true of change in the business world?

It refers to the undertaking of a new concept or behavior by a company and in today's fast cycling business atmosphere, change cannot be avoided.

Reasonable accomodation

Making facilities readily accessible to and usable by individuals with disabilities.

Job analysis is an important to line managers for which of the following reasons?

Managers need to understand the possible dangers associated with a job to ensure work is being done safely and understanding job requirements is critical to making intelligent hiring decisions

The two-way linkage between the HRM function and the strategic management function includes which three of the following steps?

The HRM executive develops programs to implement the strategic plan, HRM executives analyze implications of various strategies for the HR function, and the strategic planning team informs HRM function of the possible strategies being considered

Which of the statements are true concerning the outcomes of the Americans with Disabilities Act?

The act has resulted in increased litigation, the kinds of cases being filed are not based on the rights that the act was originally intended to protect, and about one-half of the complaints filed under the act have been found to be without reasonable cause

Which of the following statements are correct for a situation in which an OSHA compliance officer believes that a company has violated an OSHA regulation and issues the company a citation

The company must post the citation near the location of the violation and the company must post the citation in a prominent place

goals and timetables

The part of a written affirmative action plan that specifies the percentage of women and minorities that an employer seeks to have in each job group and the date by which that percentage is to be attained.

General Duty Clause

The provision of the Occupational Safety and Health Act that states that an employer has an overall obligation to furnish employees with a place of employment free from recognized hazards.

action steps

The written affirmative plan that specifies what an employer plans to do to reduce under-utilization of protected groups

Equal employment opportunity is the United State is regulated by the _____ of the Civil Rights Act of 1964

Title VII

Examining the actions that are required in order for a product to be made or a service to be provided is called

Work-flow design

What type of system would a company implement if it wanted employees and technology to work as well as possible together

a high- performance work system

Though Congress is motivated by a variety of factors, most of the laws it passes are a response to

a perceived societal need

Which of the following is the term that refers to the reduced attention of a person who is interacting with multiple media?

absence presence

The process of selection involves identifying applicants with characteristics that will help the company___?

achieve its goals

Which of the following are typically part of an "external growth" strategy?

acquisitions and mergers

Job design

addresses what tasks should be grouped into a particular job.

Which of the following steps can employers take to ensure a work environment free from sexual harassment?

administer prompt disciplinary action, train all employees to identify inappropriate workplace behavior, develop a company policy that makes it clear sexual harassment will not be tolerated

Which of the following are part of the strategy implementation process?

allocating resources, developing employee-reward systems, structuring the organization

Companies can choose to treat their employees as which of the following?

an asset or an expense

The process of obtaining detailed information about jobs is known as job ______.

analysis

external growth strategy

attempts to expand a company's resources or to strengthen is market position through acquiring or creating new business.

Internal analysis

attempts to identify the organizations strengths and weaknesses. It focuses on the quality and quantity of resources available to the organization- financial, capital, technological, and human resources.

Which of the following would be considered during an internal analysis?

available financial resources, available technological resources, and available human resources

When using two-way linkage, the strategic planning team informs the HRM function of the strategies under consideration_______ they are implemented.

before

What are the most important incentives that companies can offer employees for their contributions to the company

benefits, interesting work, pay

The biological approach to job design is derived from which disciplines?

biomechanics, work physiology and occupational medicine

legislative branch

branch of the federal government, consists of the House of Representatives and the Senate.

In 2009, the Americans with Disabilities Act Amendments revised the ADA to make the definition of disability...

broader

Which of the following are characteristics of countries that are considered likely new emerging markets

business friendly regulation and a strong infrastructure

When presented with evidence of discrimination, an employer is in a disparate impact case needs to show that the employment practice is

business necessity

Which of the following are ways in which companies enter international markets

by building overseas manufacturing facilities, by building service centers in other countries, and by entering into alliances with foreign companies

Ethics

can be considered the fundamental principles of right and wrong by which employees and companies interact.

Which of the following describes the process by which current workers in an organization are matched with jobs in the organization that suit their qualification and interests

career planning

The degree to which decision-making authority resides at the top of the organizational chart is referred to as

centralization

As a result of the Civil Rights Act, those who discriminate based on race, age, and other factors can be

charged punitive damages

Managing human resource in a company in which employees are members of a union requires knowledge about the ----- bargaining process

collective

According to Executive Order 11478, issued by Richard Nixon, the federal government is specifically forbidden from considering which of the following when hiring

color, race, religion, sex

Which of the following are key components of most safety awareness programs

communicating hazards to managers and employees, identifying potential hazards, reinforcing safe practices

utilizatin analysis

compares the race, sex, and ethnic composition of the employer's workforce with that of the available labor supply. For each group, the employer must identify the percentage of its workforce with a give characteristic and identify the percentage of workers in the relevant labor market with that characteristic.

When a company seeks to maintain the current skills that exist in the organization by providing training that keeps those skills sharp among organizational members, it engages in an __________ strategy.

concentration

raw materials

consist of the materials that will be converted into the work unit's product.

Over the past few years, the number of religious discrimination charges filed in court

consistently decreased, but then began to increase

external analysis

consists of examining the organization's operating environment to identify the strategic opportunities and threats.

judicial branch

consists of the federal court system. Consists of three levels. The first level consists of the U.S. District Courts and quasi-judicial administrative agencies. U.S. Court of Appeals

executive branch

consists of the president of the United States and many regulatory agencies the president oversees. Executive branch affects these laws in many ways. President can propose bills to Congress that, if passed would become laws. Second, the president has the power to veto any law passed by Congress, thus ensuring that few laws passed without presidential approval- which allows the president to influence how laws are written.

Which of the following are the two most significant generic strategies, according to researcher Michael Porter

cost leadership and differentiation

Which of the following are factors that influence human resource requirements

customer needs for new products or services, promotions, and retirements

Which of the following are potential conditions that lead to need for redesigning jobs?

decreases in work-group size, increases in work loads in a work group

Recent research had identified a trend known as..... which sees organizations as a field of work that must be completed rather than a set of unique jobs held by individual employees

dejobbing

Which of the following are potential uses of the information gathered through performance appraisal?

demonstrate reasoning behind punishment of employees for low performance and compensate employees for high performance

Which of the following issues would likely be interest to an ergonomics researcher?

design of the workplace and level of lighting in the workspace

If a company has a formal policy of discrimination, the plaintiff in a discrimination case can use that information as

direct evidence

When an employment practice disproportionately excludes a protected group from employment opportunities, a company can be accused of

disparate

When an employment practice disproportionately excludes a protected group from employment opportunities, a company can be accused of _________ impact.

disparate

Which of the following are among scholar's legal theories of discrimination?

disparate treatment, reasonable accommodation, and disparate impact

An organization the pursues an__________ strategy attempts to pare down its operations, usually because of serious economic difficulties

divestment

Managers in ___________ structures often need to have more-on-the-job know how and a greater ability to think critically. They have decision making responsibility.

divisonal

Organization using a___________ structure are made up of different units that operate somewhat independently

divisonal

learning organization

embraces a culture of lifelong learning, enabling all employees to continually acquire a shared knowledge.

Performance management involves specifying which of the following?

employee outcomes, employee activities

Which of the following are important for establishing a company's strategy foundation

employees must be motivated, individuals must possess critical skills, tasks must be accomplished in pursuit of goals

Which of the following are important for establishing a company's strategy foundation?

employees must be motivated, tasks must be accomplished in pursuit of goals, individuals must possess critical skills

knowledge workers

employees who contribute to the company not through manual labor, but through what they know about customers or a specialized body of knowledge.

Which of the following is an initial short-term goal of safety incentive programs?

encouraging employees to provide safety suggestions

The equal protection clause of the Fourteenth Amendment prevents the states from denying ______ protection of the laws.

equal

Which of the following refers to the technology and facilities needed to create a product from raw materials?

equipment

Which of the following are components identified in a work-unit activity analysis?

equipment, raw inputs, and human resources

The requirements of the Rehabilitation Act pertain to which of the following?

executive agencies, government subcontractors, government contractors

The branch of government that consists of the president of the United States and the many regulatory agencies the president oversees is known as the.......

executive branch

Title VII of the Civil Rights Act of 1964 protects employees from employer retaliation for______ illegal employment practice.

expressing through proper channels a perceived

When an organization examines its operating environment to identify strategic opportunities and threats, it conducts an------- analysis

external

True or false: Standardized company safety policies are not affected by cultural differences

false

Discrimination based on Executive Order 11246 applies only to which of the following

federal contractors and subcontractors

Complaints over which of the following account for most of the cases filed with the EEOC under the Americans with Disabilities Act?

firings

Which of the following divisional structures help them be more creative and able to respond quickly to change?

focus on work-flow

The concept used to analyze employment practice to determine if disparate impact occurs is the ____ rule

four-fifths

An ________ organization structure is best in steady, relatively unchanging environments where outputs can be produced efficiently

functional

An organization with a ____________ structure is highly centralized and departmentalized

functional

The jobs in an organization using ______ structure tend to be very focused and specific with very little room for workers to make their own decisions

functional

The jobs in an organization using ________ stucture tend to be very focused and specific, with very little room for workers to make their own decisions

functional

The Equal Employment Opportunity Commission is responsible for which of the following

gathering information about complaints, resolving discrimination complaints, issuing appropriate guidelines

Which of the following activities would most likely take place during the strategy formulation process?

generating various strategic alternative, defining a company's external opportunities and threats

Similarities in the ways companies attempt to compete within a single industry are known as

generic strategies

balanced scorecard

gives managers an indication of the performance of a company based on the degree to which stakeholder needs are satisfied; it depicts the company from the perspective of internal and external customers, employees, and shareholders.

Managers utilizing the motivational approach to job design will focus on increasing the meaningfulness of jobs through which types of the following interventions?

giving employees tasks they feel are important and giving employees the freedom to make decisions

empowering

giving employees the responsibility and authority to make decisions regarding all aspects of product development or customer service.

According to a study of compensation practices in 33 high-tech and 72 traditional companies, which of the following tended to use compensation systems that were oriented toward incentive pay with lower percentage of total pay devoted to salary and beneifts

high-tech companies in the growth stage

When a company pursues an internal growth strategy, which of the following become increasingly common for employees

hiring, promotions, transfers

Unlike the biological approach, which focuses on physical capabilities and limitations, the perceptual-motor approach focuses on which of the following

human mental capabilities and limitations

Which of the following describes the analysis of an organization's staffing requirements?

human resource planning

Job analysis and design, recruitment and selection, and training and development are all types of ----------- practice.

human resources

Reviewing annual EEO-1 reports from organizations allows the EEOC to

identify patterns of hiring discrimination

Strategy------ is the process of devising the structure and allocating the resources to enact a company's chosen strategy.

implementation

The danger of one-way linkage is that the resulting strategic plans cannot be successfully

implemented

Intangible assets

include human capital, customer capital, social capital, and intellectual capital. Intangible assets are equally or even more valuable than financial and physical assets but they are difficult to duplicate or imitate.

external labor market

includes persons actively seeking employment

Nontraditional employment

includes the use of independent contractors, freelancers, on-call workers, temporary workers, and contract company workers.

Which of the following have nontraditional work arrangements

independent contractors, on-call workers, temporary workers

The Equal Employment Opportunity Commission is

independent federal agency

Which of following are potential drawbacks of a divisional structure?

inefficiency, inability to see the big picture and self-cannibalization

When an organization pursues an_____ growth strategy, it attempts to build on existing strengths by channeling its resources such as product development , in that direction.

internal

When an organization tries to formally identify its strengths and weaknesses, it conducts a(n)----- analysis.

internal

Development

involves inquiring knowledge, skills, and behavior that improve employee's ability to meet the challenges in the types, levels, and mixes of skills.

human resource information system (HRIS)

is a computer system used to acquire, store, retrieve, and distribute information related to company's human resources.

job description

is a list of the general tasks, or functions, and responsibilities of a position.

job specification

is a list of the key qualifications needed to perform a particular job in terms of education, skills and experience.

strategic management

is a process, an approach to addressing the competitive challenges an organization faces.

HR dashboard

is a series of indicators or metrics that managers and employees have access to on the company intranet or HRIS.

artificial intelligence

is a technology that stimulates human thinking, it works through queries that allow it to learn from data over time so that it can identify trends and patterns that influence future searches and suggestions

Lean thinking

is a way to do more with less effort, time, equipment, and space, but still provide customers what they need and want.

shared service model

is a way to organize the HR function that includes the centers of expertise or excellence, service centers, and business partners.

Recruitment

is the process through which the organization seeks applicants for potential employment.

Performance management

is used to ensure that employee's activities and outcomes are congruent with the organization's objectives. It entails specifying those activities and outcomes that will result in the firm's successfully implementing the strategy.

What actions can the EEOC take if it cannot come to an agreement with the organization that has discriminated against a person who has filed a discrimination complaint?

it can issue the person a "right to sue" letter and it can aid the person in the bringing suit in federal court

Which of the following are accurate descriptions of integrative linkage?

its multifaceted, its based on continuous interaction, and its dynamic

A list of the tasks, duties, and responsibilities (TDRS) that a position entails is called a

job description

What are the types of information most helpful when performing a job analysis?

job description and job specification

The process of determining what tasks should be grouped in a particular job is known as

job design

The process of determining what tasks should be grouped into a particular job is known as

job design

What is the term for the process of defining how work will be performed and the tasks that will be required in a given job?

job design

Mangers who are changing the tasks performed or the way work is performed in an existing job are performing

job redesign

The list of knowledge, skills, abilities, and other characteristics (KSAOs) that are necessary for successful performance of a job is known as

job specification

internal labor force

labor force of current employees

Work process originally developed in Japan focuses on manufacturing goods with a minimum amount of time, materials, money, and people are referred to as________ production

lean

Work processes originally developed in Japan that focus on manufacturing goods with a minimum amount of time, money, and people are referred to as

lean

Organizations that emphasize monitoring the business environment, absorbing and using that information to make decisions and restructuring themselves to compete in the environment they exist in, are known as ------ organizations.

learning

What are the branches of government that were established by the U.S. Constitution

legislative, executive, and judicial

When pursuing a concentration strategy, a company emphasizes which of the following

maintaining skill levels, retaining skilled staff

Ultimately the choices an organization makes when implementing a strategy are important because they

make an economic difference