mgt ch 11

the statement "I really don't like that Samuel got so angry in that meeting" reflects the __ component of an attitude

affective

which of the following is a trait of emotional intelligence

social awareness

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

when large amounts of money are on the line

Surveys show that employees are more interested in ______ rather than just earning a paycheck. A. advancement opportunity B. recognition C. benefits D. work-life balance E. status

work life balance

process of interpreting and understanding one's environment

perception

the stable psychological traits and behavioral attributes that give a person her identity are known as her

personality

A person who is apt to take initiative and persevere to influence the environment is said to have a ______ personality. A. emotionally stable B. proactive C. extroverted D. emotionally intelligent E. self-efficacious

proactive

How should a manager use personality tests?

Assess testing for any possible adverse impact on hiring women and minorities (D)

which of the following is one of the big 5 personality dimensions

agreeableness

people with low self esteem ____ than those who with higher self esteem

are more dependent on others

the three component os ___ are affective, cognitive, and behavioral

attitude

Millennials are more likely than older workers to A. be very independent. B. focus exclusively on financial rewards. C. appreciate a slower pace. D. want more hands-on guidance. E. be more patient in seeing the results of their work

be very independent

organizational ___ tries to explain and predict workplace behavior to help managers better lead and motivate others

behavior

the statement "I won't give Kim such a tight deadline again" reflects the __ component of an attitude

behavioral

which of the following is not a step in the perceptual process

casual attribution

the __ commonest of an attitude consists of the beliefs and knowledge one has about a situation

cognitive

the statement "Spencer is slow to return phone calls" reflects the __ component of an attitude

cognitive

because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

cognitive dissonance

__ is the personality dimension that describes how achievement-oriented and persistent a person is

conscientiousness

According to Festinger, which of the following factors is most relevant as people deal with the discomfort of cognitive dissonance? A. Personal ethics B. Judgment of others C. Personality differences D. Control over the situation E. Experience with decision-making

control over the situation

which of the following is not one of the main way s to reduce cognitive dissonance

eliminate the self serving bias

The ability to cope, empathize with others, and be self-motivated is called A. emotional intelligence. B. self-awareness. C. social awareness. D. self-efficacy. E. self-monitoring.

emotional intelligence

Michael is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions? A. Emotional stability B. Conscientiousness C. Extroversion D. Openness to experience E. Self-monitoring

emotional stability

If a manager knows one of her subordinates has low self-esteem and wishes to enhance it, she should A. provide frequent reminders about improving weaknesses. B. avoid delegating work to this subordinate. C. redesign the work so that it is routine and structured. D. avoid giving feedback. E. express confidence in the employee's abilities to complete given tasks

express confidence in the employees abilities to complete given tasks

Jenna really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Jenna probably scores high in A. emotional stability. B. conscientiousness. C. extroversion. D. agreeableness. E. openness to experience

extraversion

______ has been associated with success for managers and salespeople. A. Extroversion B. Agreeableness C. Openness to experience D. Emotional stability E. Conscientiousness

extroversion

Low self-monitors are often criticized for being ______ to others. A. insincere B. boastful C. aggressive D. unfair E. insensitive

insensitive

Employees with a(n) ______ locus of control will probably resist close managerial supervision. A. high B. internal C. external D. absent E. low

internal

People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance. A. high self-efficacy B. high self-monitoring C. internal locus of control D. high tolerance for ambiguity E. high self-esteem

internal locus of control

the extent to which people believe they control their own fate through their own efforts is called their

locus of control

__ is the personality dimension that describes how intellectual, imaginative, curious and broad-minded a person is

openness to experience

Cara's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should A. give Cara a lot of positive feedback. B. ensure that Cara has a highly structured job. C. give Cara a job with much social contact with coworkers and customers. D. closely supervise Cara's work. E. provide an incentive structure to pay Cara

provide and incentive structure to pay Cara

Wei is a manager of several subordinates who seem to be low in self-efficacy. In an effort to improve this, she should A. let them learn new tasks independently. B. give them simplistic jobs. C. immediately create very challenging goals for them. D. provide guided experiences and mentoring. E. avoid giving positive feedback

provide guided experiences and mentoring

Belief in one's personal ability to do a task is called A. self-esteem. B. openness to experience. C. self-efficacy. D. locus of control. E. self-monitoring.

self efficacy

Complex, challenging, and autonomous jobs tend to enhance people's perceptions of their A. self-efficacy. B. increased anxiety. C. tolerance for pain. D. learned helplessness. E. self-esteem.

self efficacy

the extent to which people like or dislike themselves, their overall self-evaluation

self esteem

people with high __ are responsive to social and interpersonal cues of others

self monitoring

the ability to control your emotions and act with honesty and integrity in reliable and adaptable says is known as

self-management

the abstract ideas that guide a persons thinking and behavior across all situations are called

values