MGT: Chapter 1

Which of the following are trends in the U.S. labor market expected through 2026? (Choose every correct answer.)

A higher percentage of women than men will join the workforce. The share of the workforce that is Hispanic will grow to about 20 percent. One out of four workers will be over 55 years old.

Which of the following are components of total quality management?

Achieving zero defects in manufacturing Preventing defects before they occur Designing products for quality Operating with a philosophy of continuous improvement

Which of the following are examples of globalization? (Choose every correct answer.)

An organization partnering with firms in other countries A company selling its products to consumers in other countries A manufacturer producing its goods in facilities located in a different country

Which management activity is related to the informational role of managers?

Being a spokesperson

Which of the following is a type of top-level manager?

Chief information officer

What are the major waves of change that are part of the challenges of managing a business in the new competitive landscape? (Choose every correct answer.)

Collaboration across organizational boundaries Globalization The importance of knowledge and ideas Technological change Workforce diversity

Which of the following best exemplifies speed in the business environment?

Company Z creates and releases a rival program when it learns a competitor is planning a launch.

Which of the following are planning activities in management? (Choose every correct answer.)

Deciding what type of activities the company will engage in Analyzing current situations Anticipating the future Determining objectives Choosing corporate and business strategies Determining the resources needed to achieve the organization's goals

What are the three broad roles that managers spend their time performing? (Choose every correct answer.)

Decisional Interpersonal Informational

What are the features of total quality? (Choose every correct answer.)

Designing products for quality Preventing defects before they occur Achieving zero defects in manufacturing

Which of the following is a planning activity?

Determining the resources needed to achieve the organization's goals

Which of the following are the roles of top-level managers? (Select all that apply)

Focus on broad strategic issues Overall management of the organization Work extensively with outside individuals and organizations

Which of the following statements about globalization is correct?

Globalization taps into increasing demands in foreign markets.

Which of the following are the roles and responsibilities of frontline managers? (Choose every correct answer.)

Implementing the specific plans developed with middle managers Supervising the operations of the organization

Which of the following best explains why companies are operating globally?

Increased opportunities for growth

Which of the following are among the fundamental factors that drive successful performance for a company, ultimately leading to competitive advantage? (Choose every correct answer.)

Innovation Service Quality

What are the fundamental drivers of gaining a competitive advantage?

Innovation, quality, service, speed, and cost competitiveness

Which type of skill is of high importance at every level of management?

Interpersonal skills

__________ is about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, skills, wisdom, and relationships.

Knowledge management

Which of the following are key factors influencing the growth of globalization in the competitive landscape?

Offices and production facilities are worldwide. Corporate operations transcend national borders. International markets are growing with rising incomes and increased demand.

What is the role of cost competitiveness?

Organizations that are able to keep costs low, make a profit, and price products at a lower price are more likely to succeed.

What is the role of planning for delivering strategic value?

Planning sets the stage for meeting organizational goals.

Which of the following are components of cost competitiveness? (Choose every correct answer.)

Pricing products attractively to customers Keeping costs low

What is the best attitude for a manager to have in regard to the four functions of management?

Prioritize all four functions equally.

What are the intellectual resources that knowledge managers must seek to discover, unlock, share, and capitalize on? (Choose every correct answer.)

Relationships Wisdom Expertise Skills

Which of the following statements about the prevalence of services in the United States is true?

Service jobs is one of the fastest-growing job categories.

Which of the following are the responsibilities of middle-level managers? (Choose every correct answer.)

Serving as nerve centers of internal communication between top management and front lines Breaking down corporate objectives into business unit targets Putting together separate business plans from lower units for higher level corporate review

Emotional intelligence combines which of the following skill sets? (Choose every correct answer.)

Showing empathy Exercising self-control Understanding your strengths and limitations

Which of the following is the definition of controlling?

Supervising performance and making needed changes

Flatter organizational structures rely on lower level employees to participate in decision making. These employees are generally organized into groups. Which of the following type of manager oversees these groups?

Team Leader

Which of the following statements about the importance of interpersonal and communications skills is true?

They are important at every level of management.

Which of the following statements about knowledge workers are true? (Choose every correct answer.)

They have problem-solving expertise. They are motivated by interesting work.

Which of the following are examples of technical skills managers may possess?

Understanding financial statements Managing human resources

What are some of the techniques used by organizations to collaborate across boundaries? (Choose every correct answer.)

Using social networking sites to collect information about customer attitudes Collaborating with distributors to develop products Using software to share knowledge Bringing together employees from different divisions to collaborate

When should individuals begin to build their social capital networks?

While in school

Which of the following statements about must-have management skills are true? (Check all that apply.)

Without technical, conceptual, and communication skills, a manager will not succeed. Managers need a variety of skills to perform their roles well.

A middle manager has traditionally acted as an _________ who bridges the gap between higher and lower levels.

administrative controller

The management function of organizing includes ______.

assembling and coordinating all resources needed to achieve goals

The increase in diversity of the labor force means managers will need to ______.

be able to relate to and work productively with these individuals

At Toyota, engineers and manufacturing employees use a product development software which includes an online database that provides a central, easily accessible source of information about designs and processes. This form of knowledge management supports ______.

collaboration

The three essential categories of skills that managers need are technical skills, interpersonal skills, and ______ skills.

conceptual

Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members are called ______ skills.

conceptual and decision

According to W. Edwards Deming, to achieve total quality, companies should pursue a philosophy of ______.

continuous improvement

The management function of monitoring performance and making needed changes is called ______.

controlling

In the new highly competitive business environment, the planning function is described as ______.

delivering strategic value

Speed refers to the fast and timely execution, response, and ____ of results.

delivery

Moses is making the best possible use of money, time, materials, and people. By achieving goals with minimal waste of resources, he is being ______.

efficient

Luis is able to manage his own feelings and his reactions to others. He works effectively with others by showing empathy and listening well. Based on this information, it could be said that Luis has a high level of ______.

emotional intelligence

True or false: In recent years, Americans have spent a higher percentage of their personal income on tangible goods than services.

false

To be competitive, the best managers ______.

focus on all six sources of competitive advantage

A ______ manager may have a title such as supervisor and be responsible for non-management employees and have knowledge of all business functions.

frontline

The first management position of newer or younger managers is likely to be as a(n) _______ manager.

frontline

What are the primary contributions of knowledge workers? (Choose every correct answer.)

ideas problem-solving

A manager's use of conceptual and decision skills ______ with greater responsibility.

increase

The introduction of new goods and services is known as ______.

innovation

When Amazon first began, it sold books. It now offers food-delivery services, sells clothing, household appliances, and much more, and is dabbling with making deliveries with drones. These are examples of ______.

innovations

The skills required for managers to build trust, relate to, and communicate effectively with those around them are called ______ skills.

interpersonal and communication

Five key elements that make the current business landscape different from the past are globalization, technological change, ________, collaboration across organizational boundaries, and an increasingly diverse labor force.

knowledge and ideas

An employee whose primary contributions are ideas and problem-solving expertise is known as a ______.

knowledge worker

The ability to motivate and communicate effectively with employees is called ______.

leading

The management function that involves the manager's efforts to stimulate high performance by employees is called ______.

leading

Frontline managers are ______ managers.

lower level

The process of working with people and resources to accomplish organizational goals is called ______.

management

Gathering and coordinating human, financial, physical, informational, and other resources needed to achieve goals is called ______.

organizing

In today's global economy, most mangers engage in the four functions of management by ______.

performing all four functions simultaneously throughout the day

The management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals is called _______.

planning

Giving customers what they want or need, when they want it, is the goal of ______.

service

The focus of _______ in an organization is giving customers what they want or need, when they want it. This helps establish mutually beneficial long-term relationships.

service

The goodwill stemming from your social relationships is called ______.

social capital

The management function of planning is defined as ______.

specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals

Taking a long-term perspective on helping the natural environment and building tomorrow's business opportunities while effectively managing today's business is a form of competitive advantage known as ______.

sustainability

A relatively new type of manager who engages in a variety of behaviors designed to achieve work group effectiveness is called a(n) ______.

team leader

A(n) ______ skill is the ability to perform a specialized task that involves a certain method or process.

technical

Which of the following technological changes has had the most significant effect on the new competitive landscape?

the internet

________ is important for business because it is means to sell goods and services, a distribution channel, an information service, and more.

the internet

Managing knowledge workers can be challenging and different from managing workers in manufacturing because ______.

there is difficulty in measuring a knowledge worker's output

Trade-offs may occur among the six sources of competitive advantage. Managers should realize that ______.

this doesn't need to be a zero-sum game where one source has to suffer at the expense of another

A ________ manager is responsible for the overall management and effectiveness of the organization.

top-level

Senior executives responsible for the overall management and effectiveness of the organization are called ______ managers.

top-level

The _______ approach to quality was to check work after it was completed and then eliminate defects, using inspection and statistical data to determine whether products were up to standards.

traditional