MGT Chapter 11

What term is used to describe the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior. 1. Behavioral component of an attitude 2. Cognitive dissonance 3. Values 4. Affective component of an attitude

2. Cognitive dissonance

Which personality dimension measures how outgoing, talkative, sociable, and assertive a person is? 1) Agreeableness 2) Conscientiousness 3)Extroversion 4) Emotional stability

3)Extroversion

What is described as how dependable, responsible, achievement oriented, and persistent someone is? 1. extroversion 2. agreeableness 3. conscientiousness 4. emotional stability

3. conscientiousness

what are abstract ideals that guide ones thinking and behavior across all situations 1. Ethics 2. Systems 3. Thoughts 4. Values

4. Values

What is defined as the ability to your and other feelings and use the information to guide your thinking and others A) Emotional Intelligence B) Physical Intelligence C) Psychological intelligence D) Critical Intelligence

A) Emotional Intelligence

Which of the following is NOT apart of the three components of attitudes? A)personal B)cognitive C)affective D)behavioral

A)personal

Which describes the affective component of attitude? A. "I feel" B. "I intend" C. "I believe" D. None of the above

A. "I feel"

Which of the following is NOT one of the big five personality dimensions? A. Core Self Evaluations B. Extraversion C. Emotional Stability D. Agreeableness

A. Core Self Evaluations

Forming a positive impression of an individual based on a single trait is called _____. A. Halo effect B.Stereotyping C. Explicit bias D. Implicit bias

A. Halo effect

What dimensions of diversity are those human differences that exert a powerful, sustained effect throughout every stage of our lives: gender, age, ethnicity, race, sexual orientation, physical abilties? A. Internal B. External C. organizational D. personality

A. Internal

Age, race, gender, ethnicity, and sexual orientation are all examples of what layer on the "diversity wheel"? A. Internal Dimension B. Personality C. External Dimension D. Organizational Dimension

A. Internal Dimension

What option is NOT one of the big 5 personality dimensions A. Self efficacy B. Extroversion C. Emotional Stability D. Agreeableness

A. Self efficacy

Elijah decided to not give a new management role to Jim because he is 55 and is "old so he is unable to develop new skills." What type of Stereotype is this? A: Age Stereotype B: Sex-Role Stereotype C: Race/ Ethnicity Stereotype D: Height Stereotype

A: Age Stereotype

What is defined as the stable physical and mental characteristics responsible for a persons identity A: Personality B: Mental Fortitude C: Stability D: Personal Well-Being

A: Personality

All the ways people are unlike and alike—the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background. A) Differences B) Diversity C) Discrimination D) Demands

B) Diversity

Is the extent to which you feel positive or negative about various aspects of your work? A) Stressor B) Job Satisfaction C) Prosocial behavior D) Prosocial motivation

B) Job Satisfaction

Learned helplessness is associated with which facet of a core self-evaluation A) Locus of control B) Self-esteem C) Emotional stability D)Self efficacy

B) Self-esteem

The "I believe" concept belongs to which component of attitude? A. Affective B. Cognitive C. Behavioral D. Effective

B. Cognitive

Which of the following is NOT a way to increase employee engagement?A. Design meaningful work B. Decrease supervisor-employee relations C. Provide learning and development opportunities D. Reduce stressors

B. Decrease supervisor-employee relations

_____ refers to the attitudes or beliefs that affect our understadning and actions in a conscious manner. A. Implicit B. Explicit C. self-serving D. the Halo effect

B. Explicit

What is the second step in the perceptual process? A. Selective Attention B. Interpretation and Evaluation C. Storing in Memory D. Retrieving from memory to make judgments and decisions

B. Interpretation and Evaluation

What is defined as the extent to which one feels positive or negative about various aspects of one's work A. Job Supervision B. Job Satisfaction C. Organizational Commitment D. Employee Engagement

B. Job Satisfaction

What is the first step in the perpetual process? A) storing in memory B) Interpretation and evaluation C) Selective attention D) Retrieving from memory

C) Selective attention

Which of the following is NOT an internal dimension on the diversity wheel? A. Race B. Age C. Geographical Location D. Ethnicity

C. Geographical Location

"I believe cheating on exams is dishonest and shows disrespect for the professor." This is an example of the _____ component of an attitude. A. affective B. behavioral C. cognitive D. perceptual

C. cognitive

Which of the following is not apart of the 4 step in the perceptual process? A: Selective attention B:Storing in memory C: Observe D: Retrieving from memory to make judgments and decisions

C: Observe

Which of the following are barriers of diversity A) Stereotypes and Prejudices B) Fear of discrimination against Majority Group Members C) Lack of support for family demands D) All of the above

D) All of the above

Which of the following is not one of the 4 layers of the diversity wheel A) Personality B) Internal Dimensions C) Organizational Dimensions D) Behavioral traits

D) Behavioral traits

Which is NOT one of the big five personality dimensions? A) agreeableness B) emotional stability C) openness to experience D) introvert

D) introvert

Which of these is NOT one of the five distortions of perception? A. Stereotyping B. Recency Effect C. Implicit Bias D. Behavioral

D. Behavioral

Which is not a way to reduce stress in the work environment? A. Make jobs interesting B. Create a supportive environment C. Recommend a holistic wellness approach D. Create role conflicts

D. Create role conflicts

____ represents all the ways people are alike and unalike A. Equity B. Inclusion C. Belonging D. Diversity

D. Diversity

Which of the following isn't a tier on the diversity wheel? A. Internal dimensions B. External dimensions C. Organizational dimensions D. Fundamental dimensions

D. Fundamental dimensions

Which is not a way to increase employee engagement? A. Design meaningful work B. Improve supervisor-employee relations C. Provide learning and development opportunities D. Increase Stressors

D. Increase Stressors

Which is not one of the 4 research-proven ways for managers to increase employee engagement? A. Design meaningful work B. Reduce stressors C. Provide learning and development opportunities D. Let employees slack off

D. Let employees slack off

Which one is not an internal dimension of the diversity wheel? A. Race B. Age C. Gender D. Marital Status

D. Marital Status

Which of the following might a manager implement in their attempt to raise an employee's self-esteem? A. Increase the routine of their typical work day so they can't get it wrong. B. Provide frequent reminders about improving. C. Put them in charge of large risky projects where they can shine. D. Provide positive feedback whenever possible.

D. Provide positive feedback whenever possible.

Which of the following is not one of the five distortions in perception A. Stereotyping B. Implicit Bias C. The Halo Effect D. Selective Attention

D. Selective Attention

Which of the following are NOT one of the 3 components of attitude? A. The affective component B. The cognitive component C. The behavioral component D. The personal component

D. The personal component

What is not one of the three components of attitudes? A. behavioral component B. affective component C. cognitive component D. attentive component

D. attentive component

What is a way that manager can increase employee engagement? Design meaningful work Scrutinize the employee Report the employee Increase the employees workload.

Design meaningful work

which of the following are apart of the "diversity wheel"? A. personality, B. internal dimensions, C. external dimensions, D. organizational dimensions, E. all of the above

E. all of the above

______ is an effect in which we form a positive impression of an individual based on a single trait.

Halo effect

What is one key outcome of increased prosocial motivation?Counterproductive work behaviors. Organizational Citizenship Behaviors Altruistic behaviors Anti social behaviors

Organizational Citizenship Behaviors

_____ are employee behaviors that are not directly part of employees' job descriptions—that exceed their work-role requirements—such as constructive statements about the department. A. Counterproductive work behaviors (CWBs) B. Job satisfaction C. Turnover D. Organizational citizenship behaviors (OCBs)

Organizational citizenship behaviors (OCBs)

The stable psychological traits and behavioral attributes that give a person his or her identity is a persons ______

Personality

______ is the tension people feel when they are enduring extraordinary demands, constraints, or opportunities.

Stress

______ are abstract ideals that guide one's thinking and behavior across all situations.

Values

Which of these is not an external dimension of diversity? a)gender b)religion c)income d)marital status

a)gender

Which of the big five personality traits is defined as how trusting, good-natured, cooperative, and soft-hearted someone is? a. Agreeableness b. Emotional Stability c. Extroversion d. Emotional Intelligence2

a. Agreeableness

What is the psychological discomfort that people experience when their attitudes and behaviors are incompatible? a. Cognitive dissonance b. emotional intelligence c. Cognitive ' d. Perception

a. Cognitive dissonance

What is an example of emotional stability?

a. Derek is not worried about what his co-workers think of his performance.

What is the practice of doing something symbolic to prevent criticism and give the appearance that people are being treated fairly? a. Tokenism b. Stereotyping c. Glass Ceiling d. Ethnocentrism

a. Tokenism

Mary's co workers have described her as outgoing, talkative and very easy to communicate with. What personality dimension does Mary display? a. extroversion b. agreeableness c. emotional stability d. openness to experience

a. extroversion

_____ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs. a. stereotyping b. implicit bias c. the halo effect d. casual attribution

a. stereotyping

________________ defines the extent to which an employee identifies with an organization. a.) Organizational Commitment b.) Job Satisfaction c.) Employee Engagement d.) The Halo Effect

a.) Organizational Commitment

an employee's ____ is their learned predisposition to any objects, may be negative or positive.

attitude

The five distortions of perception include stereotyping, implicit bias, the halo effect, the recency effect, and casual ________.

attribution

The _____ component of an attitude consists of the feelings or emotions one has about a situation. a. cognitive b. affective c. behavioral d. judgment

b. affective

_______ is the process of interpreting and understanding one's environment a. implicit bias b. perception c. stereotyping d. explicit bias

b. perception

Age, race, gender, and ethnicity are all part of which section of the diversity wheel? a) organizational dimensions b) external dimensions c) internal dimensions d) personality traits

c) internal dimensions

Which is NOT one of the big five personality dimensions? a) agreeableness b) extroversion c) openness to communication d) emotional stability

c) openness to communication

The following are the four steps in the perceptual process EXCEPTa) Selective attention b) interpretation & evaluation c) Storing in memory d) Reflecting on judgements made

d) Reflecting on judgements made

What intervention to boost employee engagement focuses on "increasing individuals' self-perceived positive attributes and strengths"?a. Job resource building b. Leadership training c. Health promotion d. Personal resource building

d. Personal resource building

______ is the ability to monitor your and others' feelings and to use this information to guide your thinking and actions.

emotional intelligence

___________ is the belief that someone's native country, culture, language, abilities, and/or behavior are superior to that of a different culture

ethnocentrism

Casual attribution is the activity of inferring causes for ____ behavior.

observed

During the meeting, Jack discussed the two positions that were open in his department since two employee had both quit last week. Jack is discussing the _____ in his department

turnover