MGT chapter 3&4

look at the situation from several viewpoints

A good way to judge the ethics of a decision is to

Moral Philosophy

A set of principles that describe what a person believes is the right way to behave is called

work group or the perceived ethicalness of the work group.

According to research, the most important factor affecting daily ethical decisions at work is the

Individual vlaues

Also known as moral philosophies, what term describes sets of principles that describe what a person believes are the right way to behave?

Trust

Although each of the following could occur after an ethical violation, which of the following has the greatest likelihood of happening?

Political-legal dimension

An American firms refusal to enter into a binding contract with a Russian oil firm because of the lack of clarity of Russian law in this area is based on the American firm's analysis of which dimension of the general environment?

must be enforced by rewards for proper behavior and punishments for unacceptable behavior.

For a company to maintain ethical behavior, its policies, rules, and standards to encourage ethical decision making

pad her own expense account.

Georgia realized her supervisor was padding his expense account. Research has shown that her response will most likely be to

Increased

If unethical behavior receives great reward and little punishment, then the likelihood that unethical behavior will recur is

Great

In a situation where the customer can choose an identical product from a large number of financial institutions, such as Visa credit card, the customer's influence on the organization's operations is

a component of social responsibility

In analyzing the relationship between ethics and social responsibility, ethics may be viewed as

both threats and opportunities

In analyzing their external environment, most organizations find that it presents

A bribe

In the United States, if a businessperson brought an elaborately wrapped gift to a prospective client on their first meeting, it might be viewed as

maximize its positive impact on society and minimize its negative impact

Social responsibility is the obligation a business has to

Political element of the political-legal dimension

The Sierra Club makes a major effort in Washington to pass a law banning the logging of old-growth forest in Oregon through its political action committee (PAC). It is operating in the

Patagonia

The company that was founded on with strong CSR principles is

defines a minimally acceptable standard of conduct

The difference between an ethic and a law is that a law

demographic characteristics

The fact that Americans are becoming older and more affluent is an example of

Global

The fact that U.S business frequently engage in international trading relations is an illustration of what dimension of the general environment?

All of those factors that affect the operation of the organization

The most accurate definition of the organizational environment is/are

The process of changing outputs

The most accurate definition of the technological dimension of the general environment is

let the buyer beware.

The phrase caveat emptor means

who ask employees to do something wrong have a powerful influence

The role of management in fostering ethical behavior in an organization is extremely important because managers

Environmentalists

The task environment includes all of the following except

Companies not currently operating in a business industry but have had high potential for entering the industry

What are potential new customers?

Pertaining to the general environment, those factors in other countries that affect the organization

What is the global dimension?

social responsibility

What name is given to the obligation a business assumes to maximize its positive impact and minimize its negative impact on society?

Competitor

What name is given to the other organizations that produce similar, or in some cases identical, goods or services?

Economic dimension

What name is given to the overall condition of the complex interactions of economies throughout the world?

Substitutes

What term describes goods or services that may be used in place of those furnished by a given business?

Secondary stakeholders

What term describes groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media?

Reduced

When managers allow greater participation with regard to the design and implementation of projects, conflict within work groups is

Socio-cultural

Which external factor is the hardest forecast?

All of those factors that affect the operation of the organization

Which of the following characteristics related to the nature of the management environment?

Principles, values, and codes of conduct that define acceptable behavior in business

Which of the following characteristics relates to business ethics?

Formalized rules and standards that describe and delineate what the organization expects of its employees

Which of the following characteristics relates to codes of ethics?

The formal system of oversight, accountability, and control for organizational decisions and resources

Which of the following characteristics relates to corporate governance?

Ethics audit

Which of the following refers to a comprehensive evaluation of a firm's ethics and compliance program and its ethical decisions used to determine whether the program is effective?

External Environment

Which of the following refers to all of the factors outside the organization that may affect the managers actions?

Ethical Issue

Which of the following refers to an identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical?

Primary stakeholders

Which of the following refers to those who have a formal and/or contractual relationship with the firm, such as customers, suppliers, employees, regulators, investors, and communities?

Compliance

Within a ____________orientation type of control system, when employees understand that their behaviors will be met with consequences, either good or bad, they have little opportunity for ambiguous personal interpretation of how they should act within the company.

technological dimension

Within the general environment, what term describes the knowledge and process of changing inputs to outputs?

Political-legal dimension

Within the general environment, which of the following refers to the nature of relationships between various areas of government and the organization?

Task Environment

You own a bakery that makes fine bran muffins, but you lose a customer to another baker that offers him a 25 percent discount for similar muffins. You are facing a challenge in the

Your failure to cope with the technological dimension of the general environment

You own a computer company, and you launch a joint venture with a competitor to create a new super-speed tablet. Unfortunately, you do not realize that your operating system is totally incompatible with that of the other company's, and the new venture fails miserably. This is the result of

Task environment

You own a gourmet restaurant in Atlanta. You send your chef, to a major international restaurant owners' meeting so he can find out what some of the hot new entrees are around the world. You are being sensitive to the