MGT CHAPTER 9
1. The physical goods supply chain contains all but one of the following elements: A competitor. B distributor. C retailer. D customer.
A
10. The cell category titled "employee development" in the taxonomy for outsourcing business services includes all but one of the following services: A Food service B Training C Education D Medical care
A
15. All but one of the following is a managerial implication of bi-directional relationships: A Vendor selection based on reputation B Service supply relationships are hubs C Service capacity analogous to inventory D Quality variation of customer inputs
A
20. Which one of the following depicts the impact of goods supply chain management? A EDLP everyday low price B Functional silos C Reactive forecasting D Push system
A
24. A ________ project is not project category for a professional firm. A routine B brains C grey hair D procedure
A
6. All but one of the following is a reason for outsourcing services. A Avoids coordination expenses and delays B Allows the firm to focus on its core competence. C Provides access to latest technology. D Leverages benefits from supplier economies of scale.
A
14. Which of the following service providers likely would be involved in a single-level bi-directional service supply relationship? A Pharmacy B Professor C Garage D Mortgage company
B
2. The impact of the production element on physical goods supply chain management was _____ before and _____ after. A push , pull B inflexible, flexible C vertical, virtual D multinational, global
B
25. _________ is a characteristic of social media that is not useful to service firms. a. Easy access b. Requiring specialized skills c. Immediacy d. Flexibility
B
9. Making knowledge available to customers at low cost is called: A embellishment. B transfer. C replacement. D co-production.
B
13. _______ is not part of the service chain concept. A Conversion B Distribution C Inventory management D Knowledge management
C
8. When outsourcing facilitator services, which one of the following is not a consideration? A Knowledge of alternate vendors is important. B Involvement of end user in vendor identification. C Experience with particular industry is important. D Detailed specification written by user.
C
17. Travel booking is a service that falls in the _________ category of outsourcing business service. A facility support B employee development C facilitator D professional
C
18. All but one of the following is a caution when considering outsourcing services: A Loss of direct control over quality. B Jeopardize employee loyalty because of job-loss fears. C Costs might increase. D In-house capability to perform service will atrophy.
C
22. ________ is(are) the highest level of professional body of knowledge. A Advanced skills B System understanding C Self-motivated creativity D Cognitive knowledge
C
26. Social media "netiquettes" includes all but one of the following: a. disclosure. b. discrimination. c. honesty. d. reciprocation.
C
3. Sources of value in service chain management include all but one of the following: A bidirectional optimization. B management of productive capacity. C management of mobile workers. D management of perishability.
C
7. The two-way classification for the taxonomy for outsourcing business services contains six cells. Which one of the following is not a descriptive title for one of the cells? A Facility support B Professional C Employee D Facilitator
C
4. Strategies to improve productive capacity include all but one of the following: A embellishment. B transfer. C replacement. D bidirectional optimization.
D
23. _________ costs are considered a transaction cost associated with outsourcing a service. a. Search b. Bargaining c. Enforcement d. Training
D
11. Which of the following is not a source of uncertainty in managing a supply chain? A Supplier delivery performance B Manufacturing reliability C Customer demand D Quality control
D
12. Removing the kitchen from Taco Bell outlets to a central location resulted in all of the following benefits, except: A Reduction in waste B Consolidation of demand C Shorter customer wait times D Make-to-order customization
D
16. The "employment support" category in the taxonomy for outsourcing business services falls under _________ importance of service and __________ focus of service. A high, people B low, process C high, process D low, people
D
19. All but one of the following depicts the impact of service chain management: A Proactive demand management. B Variable pricing. C Real-time tracking. D Pull system for flow of information.
D
21. _________ is not a reason for outsourcing services. A Leveraging benefits from a supplier B Allowing the firm to focus on core competence C Providing access to latest technology D None of the above
D
5. The impact of pricing on service chain management was _____ before and _____ after. A high, low B passive, active C static, dynamic D fixed, variable
D
