MGT Week 3 Exam

________ is a control mechanism for making sure the right people do the right things at the right time.

A hierarchy of authority

Why should you encourage Dionne to use groups to make decisions?

Because groups have a greater pool of knowledge

Stores of data that are so vast that conventional database management systems cannot handle them, and very sophisticated analysis software and supercomputing-level hardware are required, are known as ____. These data include not only data in corporate databases but also web-browsing data trails, social network communications, sensor data, and surveillance data.

Big Data

______ occurs when people perceive they are being attacked or threatened.

Defensiveness

According to Chester I. Barnard, an organization is made up of at least one person who strives daily to achieve the organization's goals. True or False

False

After 20 years on the job, Melanie retired. For several different reasons, the company decided not to replace Melanie with someone else. This is an example of turnover for a company. True or False

False

Before applying for a job as a contracts analyst, Diego read the job analysis for the available position. This document indicated that the responsible employee reviews contracts for technical accuracy and completeness, and tracks invoices against the executed contracts. True or False

False

In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees. True or False

False

Max, an employee for a government shipping contractor, likes the strict culture that he finds with Trask Industries, which supplies equipment parts to several naval bases. There is very little focus on the external environment and little company flexibility due to the type of customers that Trask serves. Because the product it sells needs little improvement and there is virtually no competition, Trask Industries takes few risks. Trask Industries is an example of an adhocracy culture. True or False

False

Which of the following is NOT true about drug and alcohol tests? A) Job applicants can be tested before making an offer. B) Job applicants can be tested selectively. C) Job applicants can be tested contingent to making an offer. D) Job applicants can be tested randomly after hiring. E) Job applicants can be tested depending on state law.

Job applicants can be tested selectively.

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments. True or False

True

Bridget, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees. True or False

True

During a management workshop, Gerald, the HR manager, spoke about making decisions related to firing an employee. He said, "I have several rules of thumb that I use to make a decision. First, I ask if it's legal and then if it's ethical." He then laid out several other steps he uses in the decision-making process related to firing. Gerald's "rules of thumb" are also known as heuristics. True or False

True

Dynamic Apps is an organization specializing in highly specialized technology software, but it found that its original business idea is not working. Rather than failing as a company, it chose a new direction and rewrote its business plan. Dynamic Apps is an example of how managers need to think and act as if their organization is an unfinished, changeable prototype that won't be ruined by dangerous new ideas. True or False

True

In sexual harassment, the harasser may be a(n) outsider, coworker, supervisor, or someone of the same sex.

True

Mutual-benefit organizations are voluntary collectives whose purpose is to advance members' interests, while nonprofit organizations are formed to offer services to some clients, not to make a profit. True or False

True

Onboarding programs help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities. True or False

True

Optimistic people attempt to change or influence a decision or they adapt and move on. True or False

True

Research shows that most managers have characteristics that fall into two or three decision-making styles, and that decision-making styles vary across occupations, job level, and countries. True or False

True

To reduce the escalation of commitment, Shannon, the CEO, allows herself to be very influenced by the way a problem with her team is presented to her. True or False

True

When encouraging others to brainstorm, you should go for quantity over quality. True or False

True

A ____ is a graph of decisions and their possible consequences.

decision tree

Cynthia, the human resources manager, has significant experience handling ethical issues in the workplace. Over the years she has received extensive training in matters of workplace ethics. Due to Cynthia's legal background (she is a member of the local bar association), the management of her company rely on Cynthia to assist them with legal issues, especially with ethical dilemmas. The ideal role for Cynthia within the organization is

ethics officer.

Frank is a CPA who became interested in helping adults in some of the poorer neighborhoods file their taxes. He plans to start a tax filing center in a low-income area to help residents file their taxes at no cost. Frank's center is an example of a(n)

nonprofit organization.

Applications, résumés, interviews, and employment tests are all ______ tools.

selection

A hierarchy culture has an internal focus; it values ____ over flexibility.

stability and control

Kenneth, the plant manager, was talking with another manager about Brendan, the lead engineer in the corporate R & D department. Kenneth remarked, "Brendan is so bright, and he is an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." Brendan is suffering from

the curse of knowledge.

Employers must consider an employment test's ______, meaning whether or not it measures what it purports to measure and is free of bias.

validity

The chain of command is also known as the

vertical hierarchy.