mgt4

Marina is a manager who has poor leader-member relations with her employees who perform unambiguous, easily understood tasks. She should use a task‐oriented leadership style. True False

False

One important reason controls are useful to organizations is so that decision‐making power can be centralized to a few key leaders. True False

False

Quality assurance programs have been successful in many manufacturing environments because they increase workers' autonomy over the work process. True False

False

Although ________ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior. a) norms b) conflicts c) standards d) roles

A

A budget is a formal financial a) projection. b) audit. c) statement. d) scorecard.

A

After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ________ stage, and would soon be moving onto their next assignments. a) adjourning b) performing c) norming d) forming e) storming

A

As a leader, Ervan mentors new employees, encourages socialization, and worries more about building trust than building profits. Ervan is probably a ________ leader. a) employee‐centered b) task‐oriented c) production‐centered d) initiating‐structure

A

For a manager, building an effective team requires work, but the payoff is a) a stronger, better‐performing work unit. b) good relationships with others in the company, especially your superiors. c) employees who will work overtime, often without expecting to be paid for it. d) more responsibilities for you and other managers.

A

Which of the following is most often used to influence others? a) rational persuasion b) inspirational appeals c) consultation d) ingratiating

A

Which type of communication is highest in media richness? a) face‐to‐face b) telephone c) videoconference d) newsletter

A

________ focuses on problem solving and performance improvement, or speed with excellence, of a well‐defined project. a) Lean Six Sigma b) ISO 14000 c) Six Sigma d) ISO 9000

A

________ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves. a) Servant b) Supportive c) Transactional d) Laissez‐faire

A

Effective social media use by businesses can enable a) privacy. b) distraction. c) connectivity. d) monitoring.

C

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly. a) maintenance b) leadership c) task d) relationship

C

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message. a) decoding b) encoding c) noise d) feedback

C

________ power, which all managers have, is power that results from a managers' authority to offer praise and pay raises, even promotions to their subordinates. a) Legitimate b) Informational c) Coercive d) Reward

D

The primary purpose of relationship‐oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization. True False

False

Efficient communication is attributable to the sender, while effective communication is assessed by the receiver. True False

True

Employee attitudes, turnover, organizational culture, and resource capabilities are typical metrics in the foundational perspective of the balanced scorecard approach. True False

True

If Diamond, a corporate recruiter, wants to selectively recruit passive job candidates, she should utilize the LinkedIn social media network. True False

True

One violation of privacy is identity theft, a downside of the digital age. True False

True

Rafael's team needed to make a few key decisions regarding their current project. To spark discussion, without hurting people's feelings, Rafael could implement programmed conflict in the form of devil's advocacy or the dialectic method. True or false

True

Total quality management (TQM) is a comprehensive approach led by top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction. True False

True

A company that works to create a culture that encourages rank‐and‐file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard? a) customer perspective b) innovation and learning perspective c) internal business perspective d) financial perspective

B

When the team executes the strategic plan, it is in which stage of development? a) adjourning b) performing c) norming d) storming e) forming

B

________ leadership focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance. a) Empowering b) Transactional c) Servant d) Laissez‐faire

B

When you become a manager, what should you remember about the behavioral approaches to leadership? a) Leader traits have much more impact at work than leader behaviors. b) Certain leader behaviors are appropriate and well‐suited for every situation. c) To be an effective leader, behaviors should be selected that match the situation. d) Female task‐oriented leaders are much more effective than male task‐oriented leaders.

C

Which of the following exemplifies a communication channel that is outside the organization's formal structure and does not follow the chain of command? a) annual reports b) e‐mails c) grapevine d) videoconferencing

C

Which of the following is a good tip for being an effective writer? a) Write and send e‐mails without proofreading—everybody is busy. b) Include as many words on a page as possible to reduce the number of pages. c) Keep it simple; use short words, sentences, and phrases. d) Use abbreviations whenever possible.

C

________ is the last step in the control process. a) Measure the performance b) Compare performance to standards c) Take corrective action if necessary d) Establish standards

C

A(n) ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company. a) union b) association c) group d) team

D

Amaia has been very careful to work with her team to finalize next year's goals. She has taken the process seriously and now wants to make sure that others do their part. Amaia is insisting that all employees follow instructions fully and completely. Amaia seems to be exhibiting the a) organizing function because she is arranging tasks and people to accomplish the work. b) planning function because she is setting goals and deciding how to achieve them. c) leading function because she is motivating the people to work hard. d) controlling function because she is concerned with seeing that the right things happen at the right time.

D

Medical knowledge possessed by doctors results in their ________ power. a) reward b) legitimate c) informational d) expert

D

The two core principles of TQM are a) uniform focus on delivering customer value and improvement of management- employee relationships. b) improvement of employee morale and enhancement of shareholder satisfaction. c) development of strong organizational culture and continuous improvement of work processes. d) uniform focus on delivering customer value and continuous improvement of work processes.

D

Which of the following is most important for the team leader to encourage during the storming stage of group development? a) completing the tasks b) socializing among members c) celebrating accomplishments d) voicing of disagreements

D

A rich medium is more effective with routine situations. True False

False

Caasi easily influences her co‐workers, but not usually for the best. She stirs up controversy and usually spins the conversation to make herself look better. Because Caasi thinks highly of herself and seeks personal power, she could be described as having psychopathy. True False

False

Collaboration results from formal structures such as designated leaders, planned agendas, and organizational charts. True or false

False

Darla is quiet and shy and does not enjoy interacting with others unless it is strictly for a work project. Her supervisor, Ted, is sending her to a networking event where he hopes Darla will make connections with new clients. Based on Darla's attitude, Ted is making the correct choice by sending her. True False

False

In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge. True or false

False