MHR Unit 4 Quiz

Norms are typically written down and discussed openly by groups

Which of the following statements about norms is not true? Norms clarify behavioral expectations Norms are typically written down and discussed openly by groups Norms clarify central values and unique identity of a group Norms help group members avoid being embarrassed Norms are shared phenomena and may apply to the group, team, or organizational level

a document that describes how a team will operate is called a:

charter

a person in the standard setter role will:

evaluate the quality of group proccesses

"roles" is a term that can be submitted to mean the duties outlines in a job description

false

formal groups in organizations fulfill organizational functions but not individual functions

false

in the adjourning stage, group members re-commit to their dependence on the other group members

false

in the norming stage of group development, members are attempting to figure our what their roles are

false

which of the following is not a way to reduce social loafing?

increase group size

in a self-managed team:

leadership responsibilities often shift as members step up

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's groups experiencing?

norming

group cohesiveness, when it occurs, tends to develop during which stage of the group development process?

norming

which of the following statements about norms is not true?

norms are typically written down and discussed openly by groups

Competitiveness

Which of the following is not one of the competencies (Cs) of effective teams? All of the above are competencies of effective teams Competitiveness Capacity Charters and strategies Composition

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team?

procedural technician

a ____________ is a set of expected behaviors for a particular position

role

A group member who says ________ is performing a task role. 1. "Karen, you make a very good point." 2. "You two agree more than you realize." 3. "Let's hear from those who oppose this plan." 4. "Bill, we haven't heard from you yet. What do you think?" 5. "Let's focus on the main goal here. What are we trying to accomplish?"

"Let's focus on the main goal here. What are we trying to accomplish?"

a group member who says ________ is performing a task role

"Let's focus on the main goal here. What are we trying to accomplish?"

role

A ________ is a set of expected behaviors for a particular position. Norm Task role Competency Maintenance role Role

Encourager

Which of the following is not a task role? Information seeker/giver Recorder Energizer Encourager Elaborator

"Let's focus on the main goal here. What are we trying to accomplish?"

A group member who says ________ is performing a task role. "Let's focus on the main goal here. What are we trying to accomplish?" "Karen, you make a very good point." "You two agree more than you realize." "Let's hear from those who oppose this plan." "Bill, we haven't heard from you yet. What do you think?"

true

A group role is a set of expected behaviors for members of the group as a whole. true false

Foster group solidarity by accepting and praising various points of view

A person in the encourager role will: Evaluate the quality of group processes Foster group solidarity by accepting and praising various points of view Encourage all group members to participate Mediate conflict through reconciliation or humor Serve as a passive audience

Team

A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable are a(n): Formal group Virtual team Mature group Informal group Team

false

According to Schein, a crowd is merely a large group. true false

Harmonizer

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? Orienter Coordinator Evaluator Energizer Harmonizer

Procedural technician

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? Evaluator Procedural technician Recorder Coordinator Orienter

A document that describes how a team will operate is called a: 1. Norm 2. Strategic plan 3. Contract 4. Agenda 5. Charter

Charter

Trust of capability

Competence trust is: Trust of capability Trust of justice Trust of expertise Trust of disclosure Trust of character

Which of the following is an organizational function of a group? 1. Coordinate interdepartmental efforts 2. Build self-esteem 3. Fulfill the need for affiliation 4. Provide an opportunity to test perceptions of social reality 5. Reduce anxieties

Coordinate interdepartmental efforts

A norm is a set of expected behaviors for a particular position. (T/F)

False

A norm is a written rule a group agrees upon that guides behavior. (T/F)

False

In the adjourning stage, group members re-commit to their dependence on the other group members. (T/F)

False

Teams composed of specialists from different areas are called self-managed teams. (T/F)

False

The lack of face-to-face contact actually helps virtual teams to establish strong cohesion. (T/F)

False

false

Formal groups in organizations fulfill organizational functions but not individual functions. true false

Organizational; individual

Formal groups perform two basic functions: ________ and ________. Organizational; individual Roles; norms Task; maintenance Personal; interpersonal Forming; adjourning

The first stage of the group development process is: 1. Performing 2. Forming 3. Norming 4. Conforming 5. Storming

Forming

Norming

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process? Conforming Norming Performing Storming Forming

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? 1. Coordinator 2. Evaluator 3. Orienter 4. Energizer 5. Harmonizer

Harmonizer

Leadership responsibilities often shift as members step up

In a self-managed team: Leadership responsibilities often shift as members step up Managers are entirely absent from team processes Leadership is centralized Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves There is no accountability

false

In the norming stage of group development, members are attempting to figure out what their roles are. true false

Which of the following is not a way to reduce social loafing? 1. Increase group size 2. Hold individuals accountable 3. Use hybrid rewards 4. Hold both individuals and the group accountable 5. Assure equity of effort among group members

Increase group size

A person in the orienter role will: 1. Keep the group headed toward its stated goals 2. Pull together ideas and suggestions 3. Suggest new goals or ideas 4. Prod the group to move along 5. Clarify pertinent values

Keep the group headed toward its stated goals

In a self-managed team: 1. Managers are entirely absent from team processes 2. Leadership is centralized 3. Leadership responsibilities often shift as members step up 4. There is no accountability 5. Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves

Leadership responsibilities often shift as members step up

In which stage of the group development process are group members uncertain about their roles, who's in charge, and the group's goals? 1. Storming 2. Conforming 3. Forming 4. Performing 5. Norming

Norming

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? 1. Forming 2. Storming 3. Performing 4. Adjourning 5. Norming

Norming

Which of the following statements about norms is not true? 1. Norms clarify behavioral expectations 2. Norms help group members avoid being embarrassed 3. Norms clarify central values and unique identity of a group 4. Norms are shared phenomena and may apply to the group, team, or organizational level 5. Norms are typically written down and discussed openly by groups

Norms are typically written down and discussed openly by groups

true

Norms can apply to the group, team, or organizational level. true false

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? 1. Orienter 2. Procedural technician 3. Recorder 4. Evaluator 5. Coordinator

Procedural technician

Tolerance for uncertainty

Recent research shows that in early stages of team development, teams perform better when members have a high: Internal locus of control Level of introversion Tolerance for uncertainty Level of agreeableness Level of extraversion

A ________ is a set of expected behaviors for a particular position. 1. Maintenance role 2. Task role 3. Norm 4. Role 5. Competency

Role

Self-managed team

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. Centralized team Virtual team Advice team Self-managed team Project team

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. 1. Project team 2. Centralized team 3. Virtual team 4. Self-managed team 5. Advice team

Self-managed team

A person in the initiator role will: 1. Pull together ideas and suggestions 2. Clarify pertinent values 3. Keep the group headed toward its stated goals 4. Suggest new goals or ideas 5. Prod the group to move along

Suggest new goals or ideas

Virtual teams

Teams that work together over time and distance via electronic media to combine efforts and achieve common goals are called: Virtual teams Intranet teams Self-managing teams Internet teams Cross-functional teams

In a study of executives from 300 companies, the most desirable soft skill named was: 1. Functional knowledge of business 2. Interpersonal skills 3. Teamwork 4. Social Skills 5. Managerial Skills

Teamwork

Forming

The first stage of the group development process is: Storming Forming Norming Conforming Performing

The potential for mutual interaction and awareness

The size of a group is limited by: The potential for mutual interaction and awarenes Psychological distance Internet capabilities Physical space Geographic distance

Norming

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? Adjourning Performing Storming Norming Forming

A group role is a set of expected behaviors for members of the group as a whole. (T/F)

True

Groups share norms and have goals. (T/F)

True

In a true team, leadership must be shared. (T/F)

True

Trust of character is known as contractual trust. (T/F)

True

Focused on group dynamics

Which of the following is not a characteristic of high-performing teams? Open, honest communication Focused on group dynamics Rapid response Having a common purpose Shared responsibility

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a(n) _________.

self-managed team

in a study of executives from 300 companies, the most desirable soft skill named was:

teamwork

the size of a group is limited by:

the potential for mutual interaction and awareness

recent research shows that in early stages of development, teams perform better when members have a high:

tolerance for uncertainty

groups routinely outperform individuals, particularly in quantitative tasks

true

task roles enable a group to define, clarify, and pursue a common purpose

true

teams are a cornerstone of work life in today's organizations

true

trust of character is known as contractual trust

true

communication trust is:

trust of disclosure

teams that work together over time and distance via electronic media to combine efforts and achieve common goals are:

virtual teams