MHR Unit 4-Teams
3 elements for establishing the return on investment of team building
1. clear objectives 2. validation 3. performance information
a group becomes a team when
1. leadership is shared 2. accountability is individual and collective 3. own purpose or mission 4. problem solving becomes a way of life 5. effectiveness is measured by group's collective outcomes and products
Stage 5 in the group development process when work is done and its time to move on to other things, and leaders emphasize the lessons learned. Often time for celebration
Adjourning
Produce low quality work and often disrupt or distract the team
Free riders
attitude, opinion, feeling or action shared by 2 or more people that guides behaviors and creates order in a group
Norm
Stage 1 of the group development process. Also known as the ice breaking stage where trust is low and the emergent leader steps up
Forming
Stage 3 in the group development process where groups resolve their power struggle because a respected member challenges the group. The group becomes cohesive and members start to have a feeling of "team spirit"
Norming
Stage 4 in the group development process where the group begins solving task problems and get work done without hampering others. There is open communication and helping behaviors
Performing
A set of expected behaviors for a particular position
Role
Stage 2 in the group development process that is a time of testing how each person fits into the power structure. Sometimes groups stay in this stage because of political strain between members
Storming
A small number of people with complementary skills committed to a common purpose, common performance goals and approaches, and held mutually accountable. More than just a group
Team
A group role is a set of expected behaviors for members of the group as a whole. a. True b. False
a.
In which stage of the group development process do group members try to determine how they fit into the power structure? a. Storming b. Forming c. Norming d. Performing e. Conforming
a.
Teams are a cornerstone of work life in today's organizations. a. True b. False
a.
The performing stage is characterized by a climate of open communications. a. True b. False
a.
Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? a. Norming b. Adjourning c. Forming d. Storming e. Performing
a.
Trust of character is known as contractual trust. a. True b. False
a.
Which of the following statements about norms is not true? a. Norms are typically written down and discussed openly by groups b. Norms clarify behavioral expectations c. Norms clarify central values and unique identity of a group d. Norms help group members avoid being embarrassed e. Norms are shared phenomena and may apply to the group, team, or organizational level
a.
A group member who says ________ is performing a task role. a. "Let's hear from those who oppose this plan." b. "Let's focus on the main goal here. What are we trying to accomplish?" c. "Karen, you make a very good point." d. "You two agree more than you realize." e. "Bill, we haven't heard from you yet. What do you think?"
b.
A group that gets together because of a common interest is a formal group. a. True b. False
b.
As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? a. Orienter b. Harmonizer c. Evaluator d. Coordinator e. Energizer
b.
As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? a. Recorder b. Procedural technician c. Evaluator d. Orienter e. Coordinator
b.
In a self-managed team: a. Managers are entirely absent from team processes b. Leadership responsibilities often shift as members step up c. There is no accountability d. Leadership is centralized e. Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves
b.
In the adjourning stage, group members re-commit to their dependence on the other group members. a. True b. False
b.
Teams that work together over time and distance via electronic media to combine efforts and achieve common goals are called: a. Self-managing teams b. Virtual teams c. Internet teams d. Intranet teams e. Cross-functional teams
b.
A person in the standard setter role will: a. Foster group solidarity by accepting and praising various points of view b. Serve as a passive audience c. Evaluate the quality of group processes d. Encourage all group members to participate e. Mediate conflict through reconciliation or humor
c.
According to research, the most effective teams are those with: a. High need for power b. High extraversion c. Similar levels of conscientiousness and mixed extraversion d. High agreeableness e. High introversion
c.
Communication trust is: a. Trust of justice b. Trust of capability c. Trust of disclosure d. Trust of expertise e. Trust of character
c.
Deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles, are called: a. Team adaptations b. Agendas c. Team performance strategies d. Strategic plans e. Charters
c.
3C's of effective teams
charters/strategies, composition, and capacity
trust of disclosure
communication trust
six factors of trust
communication, support, respect, fairness, predictability, competence
trust of capability
competence trust
Trust of character
contractual trust
three forms of trust
contractual, communication, competence
A group becomes a team when: a. A clear leader is identified b. The group completes its task c. Maintenance roles dominate task roles d. Accountability shifts from strictly individual to both individual and collective e. The group reaches the norming stage of group development
d.
A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable are a(n): a. Virtual team b. Informal group c. Mature group d. Team e. Formal group
d.
Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. a. Virtual team b. Project team c. Centralized team d. Self-managed team e. Advice team
d.
Which of the following is not a task role? a. Elaborator b. Information seeker/giver c. Energizer d. Encourager e. Recorder
d.
________ groups are assigned by organizations or managers, while ________ groups form when members' purpose of getting together is friendship or a common interest. a. Task; maintenance b. Departmental; divisional c. Organizational; individual d. Formal; informal e. Focus; interest
d.
A person in the encourager role will: a. Encourage all group members to participate b. Mediate conflict through reconciliation or humor c. Serve as a passive audience d. Evaluate the quality of group processes e. Foster group solidarity by accepting and praising various points of view
e.
A person who serves as a passive audience has taken on the role of: a. Harmonizer b. Standard setter c. Gatekeeper d. Encourager e. Follower
e.
group roles
encourager, harmonizer, compromiser, gatekeeper, standard setter, commentator, follower
This kind of group is assigned by organizations to accomplish specific goals
formal group
A ______ is made up of 2 or more freely interacting individuals that share norms, share goals, and have a common identity
group
Participative leadership, shared responsibility, aligned purpose, high communication, future focused, task focus, creative talents, and rapid response are all characteristics of
high performing teams
This kind of group has an overriding purpose of getting together for friendship or a common interest
informal group
group tasks
initiator, information seeker, opinion seeker, elaborator, coordinator, orienter, evaluator, energizer, procedural technician, recorder
Groups of workers given administrative oversight for their task domains. Members are in charge of planning, scheduling, monitoring, and staffing themselves and members flow in and out of leadership positions over time
self managed teams
tendency for individual effort to decline as group size increases
social loafing
team building
term for techniques aimed at improving function of work groups
Reciprocal belief that another person will consider how intentions and behaviors will affect you
trust
Team that works together over time and distance via electronic devices and media
virtual teams
