Midterm Exam Study Guide

What is globalization?

the process in which organizations extend their business to different parts of teh world, becoming more globally integrated

The four stages of relational development predicted by Social Penetration Theory are ________.

1) relationships progress from non-intimate to intimate 2) progress is generally systematic and predictable 3) relational development includes depenetration and dissolution 4) self-disclosure is at the heart of relationship development

What are the processes that can occur in serial distortion of a message?

Adding, Assimilation, Sharpening, and Leveling

According to Albert Mehrabian, what percent of communication is nonverbal? a) 45% b) 93% c) 62% d) 87% e) 55%

b) 93%

What are schemas?

a mental structure built from past experiences that we use to process new information and organize new experiences

After the latent conflict and Emergence stages, the _______ stage will most likely next occur. a) Escalation b) Diffusion c) Uncertainty d) Hurting e) Fighting

a) Escalation

_________ is the degree to which we can successfully make meaning with communicators from different backgrounds. a) Intercultural communication competence b) Cultural relativism c) Degree of tolerance d) Reverse racism e) Ethnocentrism

a) Intercultural communication competence

________ is the occurrence and ordering of words and sounds to convey an intended meaning. a) Syntax b) Grammar c) Lexicography d) Articulation e) Enunciation

a) Syntax

When your friends offer their arguments to get you to stop texting and driving, they are using language's ________ function. a) instrumental b) persuasive c) ritualistic d) imaginative e) authoritative

a) instrumental

Your school's president routinely drops by student's weekend tail-gate parties, frequently eats in the student union cafeteria, and maintains an open-door policy for all students. She is clearly trying to foster a _______ culture on your campus. a) low power distance b) collective c) high power distance d) feminine e) masculine

a) low power distance

The ontology of teh social sciences allows three discrete positions. One says the world is real, tangible, and measurable, existing apart from our efforts to study it. This is the ___________ position. a) realist b) objectivist c) social constructionalist d) subjectivist e) metaphysical

a) realist

Goffman's frame analysis argues that we become adept at reading _______ through communication with others in our culture, and as a result allow us to fine tune our presentation of ourselves a) social cues b) participatory symbols c) social objects d) meaning-making objects e) metaphors

a) social cues

Offering appropriate feedback is an example of being a __________ listener. a) transactive b) transmissional c) transnational d) transitional e) transcendental

a) transactive

You're leader of your club's entertainment committee and teh first thing you do is discuss with your fellow group members how teh assignment they've been given impacts them and you lay out how you plan to record their achievements. An effective leader, you are ______________. a) encouraging each member to vocalize his or her feelings about the project b) allowing the members to develop a sense of ownership in the committee's goal c) working toward building group cohesion d) reminding your colleagues that everyone benefits from a successful outcome e) laying out the expected rewards for good work

b) allowing the members to develop a sense of ownership in the committee's goal

American's calling their culture the greatest culture on Earth is an example of _________. a) chauvinism b) ethnocentrism c) cultural pluralism d) discrimination

b) ethnocentrism

The primary difference between a speech community and a speech network is _______. a) people in the same speech network agree on the proper use of a language where people in a speech community don't b) people in the same speech network communicate frequently enough to share a greater understanding of one another c) speech networks are mostly maintained through technology but speech communities employ face-to-face communication d) speech networks involve those you are close to but speech communities tend to include people of different viewpoints e) speech networks tend to limit cultural expression while speech communities encourage it

b) people in the same speech network communicate frequently enough to share a greater understanding of one another

According to the rules of pragmatic competence, ________. a) we need to speak directly all the time b) politeness in communication is key c) competence comes from confidence d) communication can be unsuccessful without directly stated meaning e) clarity is paramount

b) politeness in communication is key

Emotional gestures, such as pacing when you are nervous, are ______. a) affect displays b) regulators c) emblems d) adaptors e) markers

b) regulators

Your professor is giving a lecture but uses technical jargon throughout the entire lecture confusing the class so no one knows what is going on. This is an example of _______ noise. a) physical b) semantic c) psychological d) physiological

b) semantic

The phrase "time is money" speaks to which nonverbal coding system? a) Proxemics b) Kinesics c) Chronemics d) Vocalics e) Markers

c) Chronemics

Communication is about mutual meaning making. It is also transactional and ________. a) unilateral b) transmissive c) a process d) relentless e) different in different countries

c) a process

The three essential steps of the process of scientific inquiry are ask a scientifically testable question, _______, and develop answers. a) conduct a survey or experiment b) engage in scholarly research c) engage in systematic observation d) develop a solid hypothesis e) consult with other scientists

c) engage in systematic observation

Making your own judgments based on what you have heard involves the ______ component of the HURIER model. a) interpreting b) understanding c) evaluating d) hearing e) remembering

c) evaluating

Because listening is important to maintaining our interpersonal relationships, _________. a. listening can be defined as something that is only sometimes used b. we must listen to benefit the other person in the relationship c. listening is essential to our sense of self d. we must hope that our friends are effective speakers e. we must rely on the speaker to encourage our listening

c. listening is essential to our sense of self

As you deliver your presentation in class, you try hard to connect with your audience members by making eye contact with each student in the room. You are employing which form of nonverbal communication to complement your message? a) Vocalics b) Facial expressions c) Proxemics d) Oculesics e) Haptics

d) Oculesics

Your doctor is talking to you about a healthier diet, but you are so tired from studying the night before that you simply cannot focus on what she's saying. This is an example of ________ noise. a) physical b) semantic c) psychological d) physiological e) phantasmic

d) physiological

Because a theory is not a fat, we can best judge its worth by assessing its _____. a) support among those in the discipline b) reputation of its most ardent supporters c) parsimony d) presence in the general culture e) usefulness

e) usefulness

What is grapevine communication?

informal chain of communication that spreads through an organization, often leading to message distortion

What is water cooler communication?

informal chat within an organization