Milestone 3

How long will Apple Care be included for spectrum mobile protection plan customers when a mobile device is purchased?

24 months

How many gig are included in the Mobile Unlimited Plus Plan Data Allowance

30gb

What tab do you go to in order to view the customers payment history

Billing

How can we position spectrum mobile over verizon?

Both A and B.

Which of the following not a component of the spectrum contract buyout program?

CBO allows for reimbursement for mobile early term fees

Where do you need to look to ensure a customer is eligible for a specialized offer?

Check to make sure the customer's address is flagged in the biller

Which tool is the mobile pedia located in?

Competitive Edge

Which part of competitive edge provides you with excellent points to discuss when comparing our mobile services to our competitors?

Mobilepedia: Device info

What do you call a phone number that spectrum provides to new voice customer

Native Host

True of False: If you want to get an offer added to the competitive edge tool you can submit your request using the report new offer button in the tool

True

True or False: All voice taxes and fees are included in the SPP voice service

True

True or False: Authenticating a customer to add mobile is the same as authenticating a customer to add any other line of business

True

True or False: Customers are able to use their own wireless router with our internet service

True

True or False: Customers that are in a soft disconnect non pay status can have their services turned back on once all past due balances are paid

True

True or False: You can get additional service information by hovering your mouse.

True

True or False: You can use competitive edge to learn about streaming services like Hulu live or YouTube tv

True

You offered Sue, Spectrum TV Select With the Entertainment Tier

Use the Competitive Edge tool to help you compare our services.

You are talking to Lupita who currently subscribes to DirecTv and Verizon

Use the tool to compare her current services with Carters to help her understand what she might be missing if she doesn't switch

What is the max dollar amount an eligible customer can receive the the spectrum contract buy out program$?

$250.00

Which tab allows you to check the serviceability of a location?

Account

What is mobilepedia?

A page in competitive edge that links to mobile reference information, competitor offer comparisons. and more

You access the SM 360 landing page through which tool

Agent OS

Which service provider listed has package info in the competitive edge tool?

All of the Above (att, hulu, directv)

Which of these competitors can we see listed in competitive edge's mobilepedia?

All of the above

Charter attempts to contact customers in a past due status in which of the following forms?

All of the above ( phone call. email, text)

Which video service is eligible for contract buyout if the customer has a double or triple play?

All of the above (Tv select. mi plan latino, tv choice)

Which internet service is eligible for the contract buyout if the customers has a double or triple play?

All of the above (standard internet. ultra, gig)

What screen in the Mobile 2.0rder Entry flow displays after you select a device for a customer?

Device Trade in

You sold your customer spectrum tv choice 15 and they asked you to help activate the service on their Samsung smart tv. what should you do to help?

Explain that all they have to do is download the spectrum tv app and direct them to the self help videos on spectrum.net for further assistance.

Which charge is NOT part of an account's monthly recurring revenue (MRR)

FCC Admin Fee

True of False: Customers are NOT able to decline a credit check if they want to get mobile service, even if they bring their own device with them

False

True or False: Agents are not required to enter Job comments on a professional home visit order

False

True or False: All customers, in all locations, who state that a competitor has a better deal, are eligible for all our specialized offers (eg att wireline)

False

True or False: Anytime you receive an error during order entry you have to cancel the while order and start all over again

False

True or False: Competitive edge only provides acquisition rates, so it is not helpful for upgrades

False

True or False: There are not any unique FTTP service codes for FTTP markets, the technician will just provide the correct equipment when they install services

False

What do the package selector options n competitive edge do?

Filters competitors based on what services the customer is looking for

Your customer has agreed to upgrade their internet service to gig! Their router may be too old to support the speed. What can you do to help?

Offer to add spectrum WIFI service - we will always make sure they have a modem and router that fits their speed.

What part of competitive edge provides you with excellent points to discuss when comparing our services to our competitors

Offers section

While entering a mobile sale, what information do you NOT need from the customer to process a trade-in request?

Service package with current carrier.

What option is NOT available on the shop screen of the mobile 2.0 order entry flow?

Smart Tvs

What type of equipment allows you to record tv shows?

Spectrum HD DVR

What do you need to find the competitors available in the customers area in the competitive edge tool?

Zip code of the customer

When processing a mobile order, an external credit check is used when ___

the customer wants to order and finance more devices than their ILC allows. The customer is a new customer (less than 12 months) and is financing a new device.