MIS 2223 Module 11

In which of the following messages would the abbreviation brb (which stands for "be right back") NOT be appropriate? a. An email to a customer b. A private message with a friend c. A post on an active discussion board d. A live chat with a family member

a. An email to a customer

You received an unpleasant email from a coworker and you want to discreetly notify your supervisor. Which of the following features could you use to do this? a. BCC your supervisor in your response b. CC your supervisor in your response c. Reply All and add your supervisor in the To field d. Reply and add your supervisor in the To field

a. BCC your supervisor in your response

Dillon writes weekly short stories that he also illustrates. He wants to post his stories online to increase his exposure and hopefully get a writing contract with a publisher. Which type of digital communication technology would be the best fit for Dillon's goals? a. Blog b. Email c. Podcast d. Wiki

a. Blog

Dennis is sure he sent an email to his boss explaining his need to take off for the afternoon so he could go to a doctor's appointment. However, his boss claims she never saw the email. How can Dennis confirm that he sent the email? a. Check his Sent Items folder. b. Sign into his boss's email account. c. Archive his older messages. d. Organize his Inbox folder.

a. Check his Sent Items folder.

Liena is thinking of running for her local school board and wants to use social media to reach supporters. Which of the following negative effects of social media might affect her campaign? a. Technology addiction b. Disinformation c. Technology overload d. Interactive communication

b. Disinformation

Netiquette only applies to social media and social networking, not emails and instant messaging. a. True b. False

b. False

Twitter is an example of a wiki, which allows for collaborative editing by its users. a. True b. False

b. False

Wikis are not useful in education because students cannot use them to share notes and give feedback. a. True b. False

b. False

Tammy spends time each day reading updates and news articles in her industry. She's always looking for new sources of quality information. What tool can best help her do this? a. Skype b. Flipboard c. Dropbox d. GoFundMe

b. Flipboard

Celeste is preparing to lead a training session during a webinar. How can she engage the audience and encourage active participation? a. Encourage the audience to take notes b. Incorporate polling questions c. Wear a silly hat d. Ask for feedback by email

b. Incorporate polling questions

Adrian is having a problem with setting up a new printer in his office, and he can't find the answers to his questions in the owner's manual. Which of the following resources would be the best place for Adrian to ask his questions and get targeted responses? a. Microblogging platform b. Message board c. Podcast subscription d. Social shopping network

b. Message board

Felipe works for an insurance agency with about 50 employees. The HR director recently sent an email requesting information on who plans to attend the company picnic in two weeks. The next morning when Felipe signs into his computer, he finds dozens of emails filling his inbox with responses to the HR director's inquiry, and none of them are emails Felipe needed to see. What most likely caused this problem? a. The HR director mistakenly named Felipe as the picnic organizer. b. Most people used the Reply All button. c. The mail server was infected with a virus. d. Felipe signed into the wrong email account.

b. Most people used the Reply All button.

In the email communication process, what is the role of the email server? a. Encrypting data that is sent over an unsecured network b. Routing email messages through the Internet or a private network c. Storing archived email messages d. Creating messages to send

b. Routing email messages through the Internet or a private network

Which of the following is a step in the email communication process? a. The recipient opens an email attachment. b. The message travels along Internet routers to the recipient. c. Hardware on the server determines the best route for the data. d. Your Internet service provider contacts software on the outgoing mail server to retrieve the message.

b. The message travels along Internet routers to the recipient.

If you do not want to use your Internet service provider (ISP) for your email account, how can you acquire a webmail account? a. Through your employer b. Through an online service c. Through your school d. Through a social network

b. Through an online service

Which of the following email addresses would be the best fit for a business consultant? a. [email protected] b. [email protected] c. [email protected] d. jefjones^[email protected]

b. [email protected]

On what type of network can you rent things such as cars, tools, and rooms? a. blogging network b. sharing economy network c. media-sharing network d. real estate network

b. sharing economy network

You just got back from vacation and are getting ready to post pictures online of all the fun you had. Which of the following photos would be appropriate to post on social media? a. A photo of you dancing on a tabletop wearing a shirt with your company logo on it. b. A photo of you in a pool with two beers in each hand. c. A photo of you horseback riding on the beach with friends. d. A photo of you out to dinner, holding hands with a prospective client.

c. A photo of you horseback riding on the beach with friends.

How would you design a webinar that would be interactive? a. Include a presenter demonstration b. Design slide shows c. Add a poll d. Upload videos

c. Add a poll

What can you do to make sure your online communications are civil and productive? a. Post all of your messages anonymously. b. Incorporate humor in your communications. c. Follow netiquette guidelines. d. Keep in mind that your online communications are private.

c. Follow netiquette guidelines.

To observe professional messaging guidelines, you should avoid using the following EXCEPT _____. a. Abbreviations b. Emojis c. Meeting invites d. Personal photographs

c. Meeting invites

When David posts his photos to a Facebook album, the Facebook site automatically places David's photos in chronological order by when they were taken and suggests places David might want to tag in the photos. How does Facebook know this information? a. Tags b. Filenames c. Metadata d. Comments

c. Metadata

Malcolm has a job interview tomorrow that will be conducted by video conference. What steps should he take today to prepare for the interview? a. Dress nicely in a suit and tie. b. Create a video log. c. Prepare the background area behind his chair. d. Email a thank you note to all the participants.

c. Prepare the background area behind his chair.

Carlos is arranging a series of weekly conference calls for people in different parts of the world. Which of the following tools can he use to inform participants about the call details? a. Podcast b. Message board c. Blog d. Digital calender

d. Digital calender

One of Richard's duties in his new job is to be active on LinkedIn and other professional social networks. Which of the following activities should he avoid when using social media for his company? a. Posting messages that reflect a professional image b. Using his full name and a photo of himself in his profile c. Offering information about his company's products d. Inviting visitors to solve brain teasers

d. Inviting visitors to solve brain teasers

An online game developer has an issue with its most popular game and must take the server offline. The company posts an update on its social media page. How is this a positive use of social networking? a. It shares the company's plans with competitors, making it transparent and honest. b. It allows the users to share their experiences with the game on a different platform while the site is down. c. It confirms who uses the social networking platform to get status updates and follow the game. d. It allows the company to communicate to many users at once about an issue and release status updates.

d. It allows the company to communicate to many users at once about an issue and release status updates.

Which of the following is typical content for a podcast? a. phone calls b. online chats c. interactive seminars d. radio shows

d. radio shows

A business can use a wiki in the following ways EXCEPT _____. a. accessing schedules and procedures b. exchanging ideas c. sharing policies d. aggregating content

a. accessing schedules and procedures

How do you create an email message? a. Use a web service and create an account. b. Use an app or software to compose and send information. c. Use a content management system to publish notes to individuals. d. Use a program that captures incoming hashtags for sharing with others.

b. Use an app or software to compose and send information.

Hayley is an accessibility advocate at a small college and frequently shares information with her co-workers about how to better accommodate students with learning challenges. The college president has complimented her efforts and asked her to find ways to make this information more readily available and better organized for new, incoming instructors. What kind of site might best help Hayley achieve this goal? a. Social networking site b. Discussion forum site c. Social curation site d. Social bookmarking site

c. Social curation site

What kind of software do you need to create a blog? a. FTP b. ISP c. VoIP d. CMS

d. CMS

In business, what has replaced social bookmarking in helping users find the most relevant, high-quality information, collect it, and share it with others? a. Social curation sites b. Social media c. Social networks d. Social conferencing

a. Social curation sites

Posting hostile or insulting comments in response to someone else's blog post is called _____. a. cyberstalking b. flaming c. doxxing d. hashing

b. flaming

Melissa is an amateur photographer and plans to post her best photos on a media-sharing network. She wants to include descriptions to identify the photos for viewers. What should she add to the photos? a. Metadata b. Emojis c. Tags d. Reviews

c. Tags

You just posted new photographs to Shutterfly, and the site asks you to review the metadata. Metadata includes the following information EXCEPT _____. a. The date a photo was taken b. The file size c. The GPS location coordinates d. The HTML coding

d. The HTML coding