MIS 300 Final
Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which if a particular client still owe him money? A. Ad hoc B. Routine C. Exception D. Detailed E. Key indicator
A. Ad hoc
_____ reports contain special information not found in routine reports. A. Ad hoc B. Summary C. Drill-down D. Key-indicator E. Exception
A. Ad hoc
_____ is a software development methodology that delivers functionality in rapid iterations, usually measured in weeks. A. Agile development B. Prototyping C. The systems development life cycle D. Joint application development E. Component-based development
A. Agile development
Many traditional media companies are using ________ to provide a richer version of the stores they cover. A. Blogs B. Netcasts C. RSS feeds D. Tags E. Wikis
A. Blogs
Which of the following statements is false? A. Data consolidation and 360-degree view mean the same thing. B. Data about customers in various functional areas was difficult to share. C. Collaborative CRM systems enable customers to provide direct feedback to the organization D. CRM systems use a data warehouse to make all customer data available to every unit of the business. E. Organizations can use blogs for customer input about their products and services.
A. Data consolidation and 360-degree view mean the same thing.
Credit card companies would most likely use which of the following to check for fraudulent credit card use? A. Data mining B. Expert systems C. Neural networks D. Multidimensional data analysis E. Structured query language
A. Data mining
Which of the following is not an advantage of the buy option for acquiring IS applications? A. Few types of off-the-shelf software are available, thus limiting confusion. B. The software can be tried out. C. The buy option saves time. D. The company will know what it is getting. E. All of the above
A. Few types of off-the-shelf software are available, thus limiting confusion.
Systems design answers the question, _____: A. How will the information system resolve the business problem? B. How much will the information system cost? C. What is the problem the information system must address? D. Who will benefit from use of the information system being developed? E. What is the effective operational life of the system?
A. How will the information system resolve the business problem?
Which of the following is an advantage of tagging? A. Tagging rules are standard within a domain of knowledge. B. Users have to choose from a set of tags so others can find the item. C. Despite the variation in individual rules, the Web collection is rather organized. D. Retrieval finds only the relevant tags to a user's search. E. Tags use AJAX to speed up searching.
C. Despite the variation in individual rules, the Web collection is rather organized.
_____ is a sales strategy where the business person will provide to customers the opportunity to purchase higher-value related products. A. Bundling B. Up-selling C. Re-selling D. Additional selling E. Cross-selling
B. Up-selling
In the _____ phase of the decision-making process, managers test potential solutions "on paper." A. implementation B. choice C. design D. intelligence E. consideration
B. choice
Which of the following information systems are very user friendly, supported by graphics, and provide exception reporting and drill down? A. decision support systems B. digital dashboards C. functional area information systems D. group decision support systems E. expert systems
B. digital dashboards
Which of the following is not a basic role of managers? A. interpersonal B. entrepreneurial C. informational D. decisional
B. entrepreneurial
Today, geographical information systems are being combined with _____ to form geospatial technologies. A. dashboards B. global positioning systems C. decision support systems D. expert systems E. neural networks
B. global positioning systems
Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize. A. low, repetitive, difficult B. high, repetitive, easy C. high, different, difficult D. low, different, easy E. high, different, easy
B. high, repetitive, easy
Packaging, assembly, or manufacturing take place in which segment of the supply chain? A. upstream B. internal C. downstream D. external E. none of the above
B. internal
Which of the following is not a benefit of EDI? A. data entry errors are minimized B. length of messages is longer C. messages are secured D. fosters collaborative relationships E. reduced cycle time
B. length of messages is longer
Which type of decision requires a combination of standard solution procedures and individual judgment? A. structured B. semistructured C. unstructured D. informational E. wisdom
B. semistructured
Which of the following is the most important enabler of the 360-degree view of the customer across an organization? A. the organization's database B. the organization's data warehouse C. the organization's CRM systems D. the organization's collaborative CRM systems E. the organization's analytical CRM systems
B. the organization's data warehouse
Digital dashboards provide all of the following capabilities except: A. drill-down B. transaction processing C. status access D. key performance indicators E. exception reporting
B. transaction processing
Computer support is least for which of the following problems? A. semistructured and strategic planning B. unstructured and strategic planning C. semistructured and management control D. unstructured and operational control E. structured and strategic planning
B. unstructured and strategic planning
Which of the following statements concerning RSS is false? A. Users can customize the information they want. B. Users can specify how often they want the information. C. Blogs cannot be part of an RSS feed. D. A special reader is needed to display RSS content feeds. E. Subscribers get notifications of changes in content.
C. Blogs cannot be part of an RSS feed.
LinkedIn is a _______________________ social networking site that makes money from advertising and services. A. Training B. College C. Business-oriented D. Video-upload E. Blogging
C. Business-oriented
Which of the following statements is false? A. Companies that use Software-as-a-Service are running applications on the vendor's hardware. B. Application service providers are similar to Software-as-a-Service providers. C. Companies that purchase open-source software cannot modify it. D. Outsourcing refers to acquiring IT applications from outside contractors. E. Insourcing refers to building IT applications in-house.
C. Companies that purchase open-source software cannot modify it.
_____ includes those areas where customers directly interact with the company. A. CRM B. Analytical CRM C. Customer-facing CRM D. Customer-touching CRM E. Transactional CRM
C. Customer-facing CRM
Agile development A. Takes a long time. B. Requires little user input. C. Delivers functionality in rapid interactions. D. Focuses on all required functionality at each step of the way. E. Uses the scrum approach to design the system.
C. Delivers functionality in rapid interactions.
_____ systems study customer behavior and perceptions to provide business intelligence. A. CRM B. Collaborative CRM C. Operational CRM D. Analytical CRM E. Transactional CRM
D. Analytical CRM
Anna works in the sales organization of a mid-size company. The company decided to purchase Sales SME that is offered as a SaaS. What would you expect to see in a SLA with the vendors? A. Price of the software B. Upgrade prices for the software C. Whether the software can be changed by Anna's company D. Availability guarantees E. Bug reporting process
D. Availability guarantees
Which of the following statements about scope creep is true? A. Scope creep is relatively cheap, regardless of when it occurs in a project. B. Because scope creep is relatively cheap, successful project managers allow it. C. Because scope creep is expensive, successful project managers will not allow it. D. Because scope creep is expensive, successful project managers limit it. E. Scope creep means that user requirements are being successfully taken care of.
D. Because scope creep is expensive, successful project managers limit it.
_____ feasibility addresses the human issues of an information systems project. A. Technical B. Economic C. Organizational D. Behavioral E. Time
D. Behavioral
_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process. A. Inbound telesales B. Outbound telesales C. Sales team efforts D. Sales force automation E. The customer help desk
D. Sales force automation
When systems are created rapidly, without a formal development methodology: A. End users can take over the work of MIS analysts. B. The organization quickly outgrows the new system. C. Hardware, software, and quality standards are less important. D. Testing and documentation may be inadequate.
D. Testing and documentation may be inadequate.
Which of the following is true? A. Transactions are only critical to the area they occur in. B. Transactions can only involve one database. C. Transactions can only involve one computer. D. The actual processing of a Transaction has to be standard. E. Transactions generate a small volume of data.
D. The actual processing of a Transaction has to be standard.
. Which of the following is not a characteristic of a structured decision? A. It is routine. B. It is repetitive. C. Human intuition is not involved. D. The first three phases of the decision-making process need not occur in any particular sequence E. Standard solutions exist.
D. The first three phases of the decision-making process need not occur in any particular sequence
A company's IT architecture includes all of the following except: A. Hardware and software B. Networks C. Database management systems D. The members of the IT staff E. How IT decisions will be made
D. The members of the IT staff
Which of the following statements about loyalty programs is false? A. Loyalty programs work when there is a high frequency of repeat purchases. B. Loyalty programs work when there is not personal customization. C. The purpose of loyalty programs is to influence future behavior. D. The purpose of loyalty programs is to reward past behavior E. Loyalty programs are a customer-touching application
D. The purpose of loyalty programs is to reward past behavior
Which of the following is not a characteristic of organizational decision support systems? A. They affect multiple organizational units or corporate issues. B. They cut across organizational functions or hierarchical layers. C. They involve computer-based technologies. D. They are standalone systems. E. They involve communications technologies.
D. They are standalone systems.
When interest is credited to your savings account at your bank, it is called a: A. process B. function C. calculation D. Transaction E. decision
D. Transaction
The most fundamental information systems in an organization are: A. office automation systems B. decision support systems C. functional area information systems D. Transaction processing systems E. business intelligence systems
D. Transaction processing systems
Which of the following statements concerning social networking Web sites is false? A. Any type of content can be loaded. B. The goal is to help people collaborate. C. Social networks can be a valuable business tool. D. Users find the social network feeds distracting. E. Social network software provides tools for finding other people online.
D. Users find the social network feeds distracting.
Which of the following is not a social networking site? A. Facebook B. YouTube C. Flickr D. Wikipedia E. LinkedIn
D. Wikipedia
You sign up for an RSS feed from CNN.com. Which of the following would you expect to happen? A. When you sign up, you will need to download print templates. B. You won't be able to search RSS content. C. You will be able to choose only one topic area. D. You will be notified of updates in the content areas you selected. E. You will get content sent to you via e-mail.
D. You will be notified of updates in the content areas you selected.
Which of the following best describes CRM? A. a process B. a set of technologies C. an information system D. a way of thinking and acting E. a set of decisions
D. a way of thinking and acting
Over time, the customer relationship with vendors has become more impersonal for all of the following reasons except: A. people move from farms to cities B. consumers became mobile C. supermarkets and department stores proliferated D. customer relationship management systems were developed E. the Internet grew rapidly
D. customer relationship management systems were developed
Being an entrepreneur, disturbance handler, and negotiator is part of the _____ managerial role. A. interpersonal B. entrepreneurial C. informational D. decisional E. confrontational
D. decisional
Which of the following is not a problem along the supply chain? A. poor customer service B. high inventory costs C. loss of revenues D. decreased cycle times E. extra cost of expediting shipments
D. decreased cycle times
A(n) _____ provides rapid access to timely information and direct access to management reports. A. decision support system B. expert system C. neural network D. digital dashboard E. data warehouse
D. digital dashboard
A company's organization and processes for distributing and delivering products to its final customers is the: A. suppliers' chain B. external supply chain C. upstream portion of the supply chain D. downstream portion of the supply chain E. entire supply chain
D. downstream portion of the supply chain
The primary distinguishing characteristic of geographical information systems is: A. every record or digital object has a unique identifier B. every record or digital object is visible to the user C. every record or digital object must be accessed by programmers D. every record or digital object has an identified geographical location E. every record or digital object is encrypted
D. every record or digital object has an identified geographical location
Which of the following is not a possible solution to supply chain problems? A. vertical integration B. building inventories C. information sharing D. horizontal integration E. the bullwhip effect
D. horizontal integration
. Interorganizational information systems result in all of the following except: A. reduced costs of routine business transactions B. improved quality of information flow C. reduced errors D. increased cycle time E. eliminated paper processing
D. increased cycle time
In the _____ phase of the decision-making process, managers examine a situation and identify and define the problem. A. implementation B. choice C. design D. intelligence E. consideration
D. intelligence
Decisions today are becoming _____ complex, due to _____ uncertainty in the decision environment. A. less, decreased B. more, decreased C. less, increased D. more, increased E. neither more nor less, decreased
D. more, increased
Shawn is doing some budgeting for his new start-up business. He has developed a budget in Excel using formulas, as he was taught to do in college. Which of the following statements is true? A. If Shawn changes one of his assumptions, Excel will automatically recalculate the budget numbers. B. Shawn would use sensitivity analysis to check the impact of changing his price. C. Shawn would use roll-up to review his summary numbers. D. Shawn would use what-if analysis to check the impact of changing his price and the commission he pays his sales people. E. Shawn would use goal-seeking analysis to examine the impact of changing his forecast of units sold.
A. If Shawn changes one of his assumptions, Excel will automatically recalculate the budget numbers.
Place the stages of the systems development life cycle in order: A. Investigation - analysis - design - programming/testing - implementation - operation/maintenance B. Investigation - design - analysis - programming/testing - implementation - operation/maintenance C. Analysis - design - investigation - operation/maintenance - programming/testing - implementation D. Investigation - analysis - design - programming/testing - operation/maintenance - implementation E. Investigation - implementation - analysis - programming/testing - design - operation/maintenance
A. Investigation - analysis - design - programming/testing - implementation - operation/maintenance
Which of the following is not an advantage of the joint application design approach to systems development? A. It involves fewer users in the development process. B. It saves time. C. It results in greater user acceptance of the new system. D. It can produce a higher-quality system. E. It provides for greater user participation in the definition of the requirements.
A. It involves fewer users in the development process.
_____ is the efficient and effective execution of specific tasks. A. Operational control B. Management control C. Strategic planning D. Expertise E. Wisdom
A. Operational control
The information systems planning process proceeds in which order? A. Organization mission - organization strategic plan - IS strategic plan - new IT architecture B. Organization mission - IS strategic plan - organization strategic plan - IS operational plan C. Organization strategic plan - organization mission - IS strategic plan - new IT architecture D. IT architecture - IS strategic plan - organization strategic plan - organization mission E. IS development projects - IS operational plan - new IT architecture - organization mission
A. Organization mission - organization strategic plan - IS strategic plan - new IT architecture
Which of the following was not included in early ERP systems? A. Sales and Marketing B. Inventory Control C. Order Entry D. Distribution E. Raw materials management
A. Sales and Marketing
_____ specify how work is to be divided between the company and its vendors. A. Service-level agreements B. Prototypes C. User requirements D. Vendor requirements E. Feasibility studies
A. Service-level agreements
____ is a method of delivering software in which a vendor hosts the applications and customers access these applications over the Internet. A. Software-as-a-Service B. Prototyping C. Leasing the application D. Service-oriented architecture E. The buy option
A. Software-as-a-Service
The _____ that changes are made in the systems development life cycle, the _____ expensive these changes become. A. Sooner, less B. Later, less C. More frequently, more D. More extensively, more E. Sooner, more
A. Sooner, less
Calculating gross pay for hourly workers is an example of ________ decision making. A. Structured B. Unstructured C. Undocumented D. Semistructured E. Procedural
A. Structured
Rank-and-file employees tend to make more _________ decisions. A. Structured B. Unstructured C. Undocumented D. Semistructured E. Procedural
A. Structured
________ decisions are more common at lower organizational levels. A. Structured B. Unstructured C. Undocumented D. Semistructured E. Procedural
A. Structured
_____ is the ability for all organizations in a supply chain to access or view relevant data on purchased materials as these materials move through their suppliers' production processes and transportation networks to their receiving docks. A. Supply chain visibility B. Horizontal integration C. Vertical integration D. Supply chain intelligence E. Supply chain integration
A. Supply chain visibility
Anna works in the sales organization of a mid-size company. The company is evaluating whether it should replace its existing sales support system. At what stage of the SDLC should Anna expect to participate? A. Systems analysis B. Programming C. Systems design D. Prototyping E. Feasibility study
A. Systems analysis
Which of the following systems acquisition methods is time consuming, costly, and may produce excessive documentation? A. Systems development life cycle B. Prototyping C. End-user development D. External acquisition E. Object-oriented development
A. Systems development life cycle
Which of the following systems acquisition methods requires staff to systematically go through every step in the development process and has a lower probability of missing important user requirements? A. Systems development life cycle B. Prototyping C. End-user development D. External acquisition E. Object-oriented development
A. Systems development life cycle
Which of the following is false? A. TPS need large computers to process the transactions. B. Business transactions can be processed when they occur. C. Business transactions can be processed after they occur. D. Data for transactions can be collected by sensors. E. A transaction is a business event.
A. TPS need large computers to process the transactions.
Which of the following statements concerning tagging is false? A. Tags fall into categories. B. Users can pick their own tags. C. Tags can be given to any piece of information or file. D. Tags can be used to retrieve Web content. E. Each user designs a personal set of tagging rules.
A. Tags fall into categories
Which of the following is not a reason why managers need IT support? A. The number of alternatives is decreasing. B. Decisions must typically be made under time pressure. C. Decisions are becoming more complex. D. There is a growing need to access remote information sources. E. Decision makers are often based in different locations.
A. The number of alternatives is decreasing.
Which of the following is not a characteristic of DSSs? A. They support only lower- and middle-level managers. B. They are easy to use and construct. C. They can adapt to changing conditions. D. They usually utilize quantitative models. E. They support all phases of the decision-making process.
A. They support only lower- and middle-level managers.
The FedEx extranet that allows customers to track the status of a package is an example of which type of extranet? A. a company and its dealers, customers, and/or suppliers B. an industry's extranet C. joint venture D. B2B exchange E. B2C exchange
A. a company and its dealers, customers, and/or suppliers
The primary goal of extranets is to do which of the following? A. foster collaboration between and among business partners B. to provide security for corporate intranets C. to provide effective communications inside corporate intranets D. to enable corporate employees to view inventory information for their companies E. to enable business partners to better plan mergers and acquisitions
A. foster collaboration between and among business partners
Success in the _____ phase of the decision-making process results in resolving the original problem, and failure leads to a return to previous phases. A. implementation B. choice C. design D. intelligence E. consideration
A. implementation
Potential problems with on-demand CRM include all of the following except: A. increases costs for the organization B. vendor could prove unreliable C. difficult to modify hosted software D. may be difficult to integrate hosted software with existing software in the organization E. giving strategic data to a vendor is risky
A. increases costs for the organization
Geocoding involves: A. integrating maps with spatially oriented databases and other databases B. encrypting spatial information C. accessing geographical information D. integrating organizational transactions with spatially oriented databases E. programming spatially oriented databases
A. integrating maps with spatially oriented databases and other databases
Being a figurehead and leader is part of the _____ managerial role. A. interpersonal B. entrepreneurial C. informational D. decisional E. confrontational
A. interpersonal
To effectively manage by exception (i.e., use exception reports), the company must first create: A. performance standards B. best practices C. user information requirements D. a database E. employee evaluation guides
A. performance standards
Crediting interest to your savings account at your bank once a month, it is called a: A. process B. function C. calculation D. Transaction E. decision
A. process
Which of the following is an important enabler of CRM? A. recognizing that there are many customer touch points B. recognizing the necessity of treating all customers the same C. recognizing the need for sophisticated CRM information systems D. recognizing the need for sophisticated customer databases E. recognizing the need for a data warehouse
A. recognizing that there are many customer touch points
Which of the following is not a characteristic of a transaction processing system? A. small amounts of data are processed B. sources of data are mainly internal C. low computation complexity D. high level of accuracy, data integrity, and security E. high level of detail
A. small amounts of data are processed
The type of decision that can be made by following a definite procedure is called a(n) ______ decision. A. structured B. unstructured C. undocumented D. semistructured E. procedural
A. structured
You are in the market for a small economy car. The salesperson has you drive the economy car, and then hands you the keys to a mid-size car of the same brand for you to drive. The salesperson is engaged in: A. up-selling B. cross-selling C. bundling D. customer relationship management E. customer intimacy
A. up-selling
Which of the following is not a process within an information system for Human Resource Management? A. Benefits administration B. Firing decisions C. Peer evaluations D. Recruitment E. Training
B. Firing decisions
Which of the following statements concerning blogging is false? A. Anyone can blog. B. A reader can believe the details in a blog. C. A company can maintain an internal blog site. D. Blogging can be used in marketing. E. Tweets are replacing blogging.
B. A reader can believe the details in a blog.
Which of the following is false? A. Breaking down functional silos makes an organization more adaptive. B. An organization doesn't have to use the business processes coded into the ERP. C. ERP systems change an organization's business processes. D. ERP systems are time consuming to implement. E. ERP systems require functional areas to work together.
B. An organization doesn't have to use the business processes coded into the ERP.
. _____ creates statistical models of customer behavior and the value of customer relationships over time. A. CRM B. Analytical CRM C. Operational CRM D. Collaborative CRM E. Transactional CRM
B. Analytical CRM
Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the following reasons except: A. Benefits are harder than costs to quantify. B. Benefits tend to be more tangible than costs. C. IT can be used for several different purposes. D. The probability of obtaining a return from an IT investment is based on the probability of implementation success. E. The proposed system may be "cutting edge."
B. Benefits tend to be more tangible than costs.
____ are the most successful solutions or problem-solving methods for achieving a business objective. A. Business functions B. Best practices C. Optimal strategies D. Business processes E. Enterprise solutions
B. Best practices
_____ is a form of _____. A. Up-selling, re-selling B. Bundling, cross-selling C. Up-selling, bundling D. Cross-selling, re-selling E. Re-selling, additional selling
B. Bundling, cross-selling
The comments of consumers in the blogosphere concerning a company's products are called ____________________. A. Free advertising B. Consumer-generated media. C. Consumer-generated PR D. Rumors E. Reliable feedback
B. Consumer-generated media.
A check-in kiosk at the airport would be what type of CRM application? A. Inbound telesales B. Customer touching C. Outbound telesales D. Sales E. Customer facing
B. Customer touching
Which of the following is the most difficult and crucial task in evaluating a vendor and a software package? A. Identifying potential vendors B. Determining the evaluation criteria C. Evaluating vendors and packages D. Choosing the vendor and package E. Negotiating a contract
B. Determining the evaluation criteria
A firm shuts down its old COBOL legacy system and immediately starts up its new PeopleSoft ERP system. This process is called __________ conversion. A. Phased B. Direct C. Parallel D. Pilot E. Timely
B. Direct
________ conversion is the riskiest type of conversion process. A. Parallel B. Direct C. Pilot D. Phased E. They all have equal risk
B. Direct
Which of the following is false? A. ERP systems are an evolution of functional information systems. B. ERP systems look the same to users as functional information systems. C. ERP systems have much the same functionality as functional information systems. D. ERP systems produce the same reports as functional information systems. E. ERP systems use the same data as functional information systems.
B. ERP systems look the same to users as functional information systems.
_____ feasibility determines if the project is an acceptable financial risk and if the organization can afford the expense and time needed to complete the project. A. Technical B. Economic C. Organizational D. Behavioral E. Time
B. Economic
Which of the following is false? A. Functional area information systems were usually developed independently. B. Functional area information systems easily communicate with each other. C. ERP systems are designed to integrate business processes. D. ERP systems use a common database. E. ERP systems integrate functional areas within an organization.
B. Functional area information systems easily communicate with each other
As an MIS analyst, you have decided to use a prototyping methodology for a small, Web-based design project. What is the order of steps that you will follow in the project? A. Develop the prototype; use the prototype; revise and enhance the prototype. B. Identify user requirements; develop the prototype; use the prototype; revise and enhance the prototype. C. Develop the prototype; identify user requirements; use the prototype; revise and enhance the prototype. D. Identify user requirements; develop solutions; select the best prototype; implement the prototype. E. Identify user requirements; develop the prototype; revise and enhance the prototype.
B. Identify user requirements; develop the prototype; use the prototype; revise and enhance the prototype.
Which of the following is false? A. Corporate data is supplied by Transaction processing systems. B. Information systems are only used by large organizations. C. Reports from information systems are used in all levels of the organization. D. Data from TPS systems feeds ERP systems. E. Information systems within an organization support internal and external processes.
B. Information systems are only used by large organizations.
_____ is the time between the receipt of incoming goods and the dispatch of finished, outbound products. A. Inventory turnover B. Inventory velocity C. Inventory speed D. Inventory time E. Inventory production
B. Inventory velocity
. The _____ approach to systems development is a group-based tool for collecting user requirements. A. Integrated computer-assisted software engineering B. Joint application design C. Rapid application development D. Prototyping E. Systems development life cycle
B. Joint application design
_____ is the acquisition and efficient use of resources in accomplishing organizational goals. A. Operational control B. Management control C. Strategic planning D. Expertise E. Wisdom
B. Management control
Universities are using ________ to provide students with access to lectures. A. Blogs B. Netcasts C. RSS feeds D. Tags E. Wikis
B. Netcasts
With Web 1.0 sites, users ------------------------------, whereas with Web 2.0 sites, users _________________. A. Use HTML, use CCS B. Passively receive information, participate with the site. C. Use wired connections, use wireless connections. D. Have to know the address of the site, can use search engines to find a site E. Did not have to login to find information, have to login in to find information.
B. Passively receive information, participate with the site.
In the _____ stage of the systems development life cycle, the design specifications are translated into computer code. A. Systems analysis B. Programming C. Systems design D. Prototyping E. Feasibility study
B. Programming
Which of the following systems acquisition methods helps clarify user requirements, promotes genuine user participation, and may produce part of the final system? A. Systems development life cycle B. Prototyping C. End-user development D. External acquisition E. Component-based development
B. Prototyping
Which of the following systems acquisition methods may encourage inadequate problem analysis, is not practical with large numbers of users, and may result in a company's purchasing a lower-quality system? A. Systems development life cycle B. Prototyping C. End-user development D. External acquisition E. Component-based development
B. Prototyping
A _____ is sent to potential vendors inviting them to describe their product and how it would meet the firm's needs. A. Prototype B. Request for proposal C. Technical specification D. Request for bid E. Request for requirements
B. Request for proposal
____ reports are produced at scheduled intervals. A. Ad hoc B. Routine C. Exception D. Detailed E. Key indicator
B. Routine
When users ask for added functionality during a systems development project, this is called: A. User-defined software. B. Scope creep. C. Bloatware. D. An out-of-control project. E. A runaway project.
B. Scope creep
Sean ran a very successful 5K race to support the local food bank. They had 210 runners and raised over $5,000. He wants to continue to do more for the local food bank. Which of the following would be the best use of his time? A. Set up a Twitter account and tweet a story about the food bank every day. B. Start blogging about how the food bank helps people living in the community. C. Use the business page in Facebook that he built for the race and allow people to donate from that page. D. Start putting pictures of the food bank on photo sharing sites and tag with "Food bank" E. Build a Web page with all of the details of the food bank.
B. Start blogging about how the food bank helps people living in the community.
The deliverable of the systems design stage is: A. User requirements. B. Technical system specifications. C. The prototype. D. The source code. E. A working application.
B. Technical system specifications.
Which of the following is an advantage of social commerce over traditional e-commerce? A. Loyalty B. The ability to predict buying habits based on real-time data C. Processing speed D. Crowdsourcing E. Reduced expenses
B. The ability to predict buying habits based on real-time data
Which of the following statements is false? A. Social networks can be used to achieve strategic objectives. B. The only downside of social networks is the required bandwidth. C. Social networks can be implemented on a secure platform. D. Social networks take the place of traditional employee directories. E. Social networks can offer personal pages as well as business pages.
B. The only downside of social networks is the required bandwidth.
Which of the following is not a part of the typical IS operational plan? A. The mission of the IS function B. The organizational mission C. The IT architecture D. The application portfolio E. The IS function's estimate of its goals
B. The organizational mission
Jennifer is the owner of a start-up boutique that specializes in hard-to-find dress sizes for women. She has been keeping her financial books by using Excel and by hand. She researched available accounting packages for a business like hers and has decided on Boutique Accounting. What is the best way for Jennifer to implement Boutique Accounting? A. Pilot B. Piecemeal C. Direct D. Parallel E. Any one of the above will be fine.
C. Direct
Amanda is working for the CEO of a small company. He asks her to develop a dashboard. Amanda starts thinking about the questions she needs to ask. Which of the following questions is not on Amanda's list? A. How many levels do you wish to drill down? B. What are your key performance indicators? C. Do you need real-time data? D. Do you want graphs and charts or text? E. Should it run on your iPhone?
C. Do you need real-time data?
Which of the following systems acquisition methods may eventually require maintenance assistance from the IT department, can produce inadequate documentation, and might result in a company's acquiring a system with inadequate interfaces to existing systems? A. Systems development life cycle B. Prototyping C. End-user development D. External acquisition E. Component-based development
C. End-user development
Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money? A. Ad hoc B. Summary C. Exception D. Detailed E. Key indicator
C. Exception
When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report? A. Ad hoc B. Routine C. Exception D. Detailed E. Key indicator
C. Exception
____ reports include only information that falls outside certain threshold standards. A. Ad hoc B. Routine C. Exception D. Detailed E. Key indicator
C. Exception
Object-oriented development A. Is similar to traditional development approaches. B. Focuses on the original task to be handled. C. Focuses on the processes that must be modeled to perform that task. D. Focuses on data. E. Identifies the subjects of the new system.
C. Focuses on the processes that must be modeled to perform that task.
_____ are simple tools for answering repetitive customer questions. A. Personalized Web pages B. Customized products and services C. Frequently asked questions D. E-mail systems E. Automated response systems
C. Frequently asked questions
Which of the following is not a process within an information system for Accounting and Finance? A. Budgeting B. Managing Currencies C. Inventory management D. Auditing E. Expense management
C. Inventory management
Ryan works for a small consulting company. They want to do a better job of tracking their clients and the jobs they have bid on and either won or lost. There are no processes in place right now, and all users (consultants and managers) have different ideas. What is the best systems development approach for Ryan's company? A. SDLC B. Prototyping C. JAD D. Buy option E. Object-oriented development
C. JAD
Which of the following has not been identified as a reason for ERP implementation failure? A. Failure to include affected employees in planning B. The complexity of the planning C. Lack of documentation D. Insufficient training E. No change management processes
C. Lack of documentation
Business transactions that are processed as they occur is an example of A. batch processing B. source data automation C. OLTP D. TPS E. ESS.
C. OLTP
_____ systems support the front-office business processes which directly interact with customers. A. CRM B. Collaborative CRM C. Operational CRM D. Analytical CRM E. Transactional CRM
C. Operational CRM
____ feasibility concerns a firm's policies and politics, power structures, and business relationships. A. Technical B. Economic C. Organizational D. Behavioral E. Time
C. Organizational
Which of the following is not an example of crowdsourcing? A. Posting a task that needs to be completed with a price for completion B. Posting personal pictures that can be licensed by interested parties C. Posting a call for new manuscripts D. Asking for feedback on products and make it publically available E. Asking for new product ideas and reward those used
C. Posting a call for new manuscripts
Which of the following is not a characteristic of unstructured decisions? A. They are complex. B. They typically are fuzzy and unclear. C. Standard solutions exist. D. Human intuition is involved. E. The first three phases of the decision-making process occur in no particular sequence.
C. Standard solutions exist.
Sean is organizing a 5K race to support the local food bank. The event takes place in three months. Which of the following would be the best strategy? A. Set up a Twitter account, and tweet some details about the event every couple of hours. B. Start blogging about all the organizing that is going on. C. Start a business page in Facebook, and let his friends know about it. D. Start putting pictures of the food bank on photo sharing sites and tag with "5K" E. Build a Web page with all of the details.
C. Start a business page in Facebook, and let his friends know about it.
Which capability of digital dashboards enables users to obtain the latest data available on key performance indicators or some other metric, ideally in real time? A. Drill-down B. Key performance indicators C. Status access D. Trend analysis E. Exception reporting
C. Status access
Which of the following is false? A. Inventory management determines how much inventory to order. B. Large companies allow their vendors to manage their inventory. C. The POM function within an organization monitors sales. D. Quality control used by manufacturing units uses metrics. E. Computer systems are used to integrate all aspects of product design.
C. The POM function within an organization monitors sales.
Data that have been processed by the organization's _____ are inputs into the organization's database. A. office automation systems B. functional area information systems C. Transaction processing systems D. decision support systems E. digital dashboards
C. Transaction processing systems
Jennifer is the owner of a start-up boutique that specializes in hard-to-find dress sizes for women. She has been keeping her financial books by using Excel and by hand. She thinks it's time to buy an accounting package. What question does she need to answer first? A. How will the accounting package resolve my business problem? B. How much will the accounting package cost? C. What is the problem the accounting package must address? D. Who will benefit from the use of the accounting package? E. What is the effective operational life of the accounting package?
C. What is the problem the accounting package must address?
The complete data on a customer is called: A. a profile B. a record C. a 360-degree view D. a file E. a consolidated customer map
C. a 360-degree view
The _____ is erratic shifts in orders up and down the supply chain. A. demand forecast effect B. supply forecast effect C. bullwhip effect D. inventory effect E. customer coordination effect
C. bullwhip effect
AT&T sells telephone services that include local and long-distance service, voice mail service, caller ID, and digital subscriber line access to the Internet. This is a form of: A. up-selling B. cross-selling C. bundling D. customer relationship management E. customer intimacy
C. bundling
. Searching for valuable business information in a database, data warehouse, or data mart is referred to as _____. A. structured queries B. database queries C. data mining D. query by example E. expert system queries
C. data mining
. In the _____ phase of the decision-making process, managers construct a model that simplifies the problem. A. implementation B. choice C. design D. intelligence E. consideration
C. design
The management cockpit best exemplifies which type of system? A. decision support system B. expert system C. digital dashboard D. functional area information system E. group decision support system
C. digital dashboard
Distribution or dispersal takes place in which segment of the supply chain? A. upstream B. internal C. downstream D. external E. none of the above
C. downstream
. The benefits of open-source CRM include all of the following except: A. it is easy to customize B. it is favorably priced C. it has more functionality than in-house CRM systems D. updates and error fixes occur rapidly E. it has extensive support information available
C. it has more functionality than in-house CRM systems
Which of the following is not a limitation of EDI? A. it is inflexible B. business processes may have to be restructured C. it is expensive, but ongoing operating costs are low D. multiple EDI standards exist E. it is difficult to make quick changes
C. it is expensive, but ongoing operating costs are low
Trends that have led to the supply chain concept include all of the following except: A. modern organizations are focusing on their core competencies B. modern organizations are concentrating on becoming more agile and flexible C. modern organizations are buying their suppliers in order to have more transparency along the supply chain D. modern organizations are relying on other companies to supply necessary goods and services E. modern organizations are relying on an increasing number of suppliers
C. modern organizations are buying their suppliers in order to have more transparency along the supply chain
The sales, marketing, and service functions are part of: A. CRM B. analytical CRM C. operational CRM D. collaborative CRM E. transactional CRM
C. operational CRM
A company's annual employee evaluation best fits which type of decision? A. unstructured B. structured C. semistructured D. confrontational E. wisdom
C. semistructured
Computer support is greatest for which of the following problems? A. semistructured and strategic planning B. unstructured and operational control C. structured and operational control D. semistructured and management control E. structured and management control
C. structured and operational control
Which of the following is not a goal of supply chain management? A. to reduce uncertainty along the supply chain B. to decrease inventory levels C. to increase cycle time D. to improve customer service E. to improve business processes
C. to increase cycle time
A large foreign automobile manufacturer is considering where to build a new manufacturing plant in the United States. They are making which type of decision? A. structured B. semistructured C. unstructured D. informational E. wisdom
C. unstructured
When there is no well-understood or agreed-on procedure for making a decision, the decision is said to be: A. undocumented B. structured C. unstructured D. semistructured E. documented
C. unstructured
A company's suppliers, suppliers' suppliers, and the processes for managing them is the: A. suppliers' chain B. external supply chain C. upstream portion of the supply chain D. downstream portion of the supply chain E. entire supply chain
C. upstream portion of the supply chain
When Wal-Mart sells a package of diapers, the company captures data on that sale at its point-of-sale terminal and transmits that data to the company that makes the diapers. When it is necessary, the diaper company restocks the diapers in that Wal-Mart store. This process is called: A. supply chain management B. demand chain management C. vendor-managed inventory D. enterprise resource planning inventory E. just-in-time inventory
C. vendor-managed inventory
Extranets use _____ technology to make communication over the Internet more secure. A. telepresence B. anti-malware C. virtual private network D. voice-over IP E. videoconferencing
C. virtual private network
Greg still follows his high school's lacrosse team. He set up a meeting with the coach to ask how he could help with recruiting. Which of the following Section reference 1s would make the most sense from the coach's point of view? A. Build a wiki with other alums of their seasons. B. Build a fan page in Facebook to alert alums to upcoming games. C. Go to games and tweet about the action. D. Blog about the games and include his own insights about his experience. E. Post photos of this year's games on a photo sharing site and tag them with the name of the high school.
D. Blog about the games and include his own insights about his experience.
Enterprise resource planning systems take a(n) _____ view of the overall organization. A. User's B. Management C. Functional D. Business process E. Transactional
D. Business process
Which of the following systems acquisition methods can result in a company's acquiring software that is controlled by another company, may be difficult to enhance or modify, and may not support the desired business processes? A. Systems development life cycle B. Prototyping C. End-user development D. Buy option E. Component-based development
D. Buy option
Which of the following systems acquisition methods saves the company's time, enables the company to select software that has been used for similar problems in other organizations, and allows the company to try out the software? A. Systems development life cycle B. Prototyping C. End-user development D. Buy option E. Object-oriented development
D. Buy option
Which of the following is true? A. Implementing an ERP system will maintain a competitive advantage. B. Implementing an ERP system will allow a company to operate faster than their competition. C. The IT costs of an ERP implementation goes down over time. D. Customizing an ERP system is permitted. E. The benefits of an ERP implementation go down over time.
D. Customizing an ERP system is permitted.
Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business? A. Adding a new client to his list. B. Mowing a client's lawn C. Buying gas for his mower D. Driving to the client's house E. Getting paid by the client
D. Driving to the client's house
_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization. A. Transaction processing systems B. Supply chain management systems C. Functional area information systems D. Enterprise resource planning systems E. Corporate extranets
D. Enterprise resource planning systems
Which of the following is not a part of systems analysis? A. Defining the business problem B. Identifying the causes of, and solutions to, the business problem C. Identifying the information requirements that the solution must satisfy D. Identifying the technical specifications of the solution E. Gathering information about the existing system
D. Identifying the technical specifications of the solution
Which of the follow statements is false about customer interaction centers (CIC)? A. A call center is an example of a CIC. B. A Help Desk is an example of a CIC. C. In outboard telesales the sales person contacts the customer. D. In inboard telesales the customer calls the CIC. E. Live chat provides an advantage over telephone conversations.
D. In inboard telesales the customer calls the CIC.
The reliability of the content in Wikipedia, the online encyclopedia, is questionable because A. All of the administrators are volunteers. B. No author has to identify himself or herself. C. The content is updated all the time. D. It is difficult to test the authenticity of the content due to the fact that anyone can contribute content. E. All of the above are reasons why the content is questionable.
D. It is difficult to test the authenticity of the content due to the fact that anyone can contribute content.
_____ is a CRM system that is hosted by an external vendor in the vendor's data center. A. Mobile CRM B. Analytical CRM C. Operational CRM D. On-demand CRM E. Customer-facing CRM
D. On-demand CRM
You've started an internship at the major hospital in your city. Your boss gave you ten minutes of training on the data warehouse that you have access to. The last thing she told you was to do some analysis on the Visit cube. Which of the following statements is false? A. One dimension of the cube is (probably) day. B. One dimension of the cube is (probably) treatment. C. One dimension of the cube is (probably) doctor. D. One dimension of the cube is (probably) month. E. One dimension of the cube is (probably) patient.
D. One dimension of the cube is (probably) month.
Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Looking at the list of modules the company has, Kathy wonders which one she won't be using. From the list below, which one would you tell Kathy is the one she won't be using. A. Customer relationship management B. Human resource management C. Business intelligence D. Operations management E. E-Business
D. Operations management
A firm implements a new information system in one of its plants, assesses the new system's performance, and then implements the new system in its other plants. This is an example of __________ conversion. A. Phased B. Direct C. Parallel D. Pilot E. Timely
D. Pilot
Which of the following is not an example of a transaction? A. A person hired B. A payroll check generated C. A service sold D. Printing a report E. Checking out at Walmart
D. Printing a report
Which of the following statements concerning printing-on-demand as a Web 2.0 application is false? A. New small-book printing machines reduce printing costs. B. Free software can be used to edit and typeset text. C. Printing-on-demand companies also offer distribution. D. Printing-on-demand companies market books for their authors. E. Printing-on-demand is attractive to established authors.
D. Printing-on-demand companies market books for their authors.
Which of the following statements concerning RSS is true? A. Blogs cannot be part of an RSS feed. B. RSS feeds deliver information only from news sites. C. RSS cannot be searched. D. RSS feeds transmit a link to the full text of new content to subscribers. E. A special reader is needed that must be purchased.
D. RSS feeds transmit a link to the full text of new content to subscribers.
Which of the following is not a function of functional area information systems? A. providing information to managers in the functional areas B. supporting the managerial tasks of planning, organizing, and controlling operations C. providing information mainly in the form of reports D. providing data from business events to the corporate database E. providing analysis capabilities to middle level managers and staff
D. providing data from business events to the corporate database
A(n) _____ refers to the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses to the end customers. A. demand chain B. business process C. manufacturing process D. supply chain E. enterprise resource process
D. supply chain
The characteristics of ERP systems include all of the following except: A. integrating the planning, management, and use of all resources of the organization B. providing information necessary to control the business processes of the organization C. including a set of interdependent software modules D. typically fitting an organization's existing business processes E. they are expensive and time-consuming
D. typically fitting an organization's existing business processes
A company's IT application portfolio is A. A list of existing application the company owns. B. A list of applications that need to be updated. C. A list of applications that need to be removed. D. A list of applications that need to be replaced. E. A list of application to be added or modified.
E. A list of application to be added or modified.
Carter is a member of a team of five students working on a research project that comprises 25% of his overall grade. The team is trying to decide how they can most effectively work together to complete the final paper. Which of the following would work the best for this team? A. A blog B. A discussion board C. A private social networking site D. A Skype video chat E. A wiki
E. A wiki
. Which of the following is not an example of Web 2.0 applications? A. Blogs B. Wikis C. Netcasting D. Crowdsourcing E. AJAX
E. AJAX
Haya noticed that college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports themed ties as well as solid colored ties in her school colors. She can put an announcement on the school's monitors that would display in the dining halls and student union. Which of the following customer touch points will give Haya the most information after her first weekend of selling? A. Communication she sends via smart phones. B. She should build a web site before she begins to sell on campus. C. She should send an Email to all students on campus. D. She should put a flyer in every mail box on campus. E. Actual physical interactions when customers visit her store
E. Actual physical interactions when customers visit her store
Which of the following are disadvantages of the buy option for acquiring IS applications? A. The software may not exactly meet the company's needs. B. The software may be impossible to modify. C. The company will not have control over software improvements. D. The software may not integrate with existing systems. E. All of the above
E. All of the above
Which of the following statements about determining the costs and benefits of IT investments is false? A. Some costs are fixed. B. Costs do not end when the system is installed. C. Many IT projects end up being over budget. D. Benefits are hard to quantify because implementing new technology could be used for multiple purposes. E. Benefits are hard to quantify because they are tangible.
E. Benefits are hard to quantify because they are tangible.
_____ is the practice of marketing additional related products to customers based on a previous purchase. A. Bundling B. Up-selling C. Re-selling D. Additional selling E. Cross-selling
E. Cross-selling
Sally is working for her uncle for the summer in the marketing department of Proctor & Gamble. She tells you she does data mining all day long. Which of the following statements is false? A. Data mining can be used to prove assumptions. B. Data mining is used to identify unknown patterns. C. Data mining can explain why things happened. D. Data mining can predict what will happen. E. Data mining can be used to identify customers.
E. Data mining can be used to identify customers.
. _____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others. A. Functional area information systems B. Supply chain management systems C. Transaction processing systems D. Office automation systems E. ERP II systems
E. ERP II systems
Elena is trying to decide whether she should expand her ice cream shop to a bigger space. She decides to be very methodical about it and follow the phases of the decision-making process she learned in college. Which of the following statements is true? A. During the intelligence phrase, Elena will build a model using assumptions about the business. B. During the design phrase, Elena will define the opportunity. C. During the choice phase, Elena will lay out her options. D. During the implementation phase, Elena will implement two of her solutions. E. Elena will use test data to validate her model.
E. Elena will use test data to validate her model.
Which of the following statements concerning tagging is true? A. Tag categories are created by software developers. B. Tagging software has built-in rules. C. Tagging can be performed only on Web pages. D. Tags can be given only to text. E. Folksonomies are a version of tagging.
E. Folksonomies are a version of tagging.
_____ reports summarize the performance of critical activities. A. Ad hoc B. Routine C. Exception D. Detailed E. Key indicator
E. Key indicator
_____ is the process by which organizational goals are achieved through the use of organizational resources. A. Organizational decision making B. Operations C. Organizational strategy D. Organizational productivity E. Management
E. Management
A Web site that combines content from other Web sites to form new content is called a(n) ______. A. Social network B. Aggregator C. Blog D. E-commerce site E. Mashup
E. Mashup
Gerry has a dog-walking business, and he wants to help his walkers plan their route. Which of the following should he use? A. Social networking B. Aggregators C. Blogs D. Crowdsourcing E. Mashup
E. Mashup
_____ provides users with a view of what is happening, whereas _____ addresses why it is happening. A. Multidimensional data analysis, structured query language B. Data mining, multidimensional data analysis C. Data mining, expert system D. Multidimensional data analysis, neural networks E. Multidimensional data analysis, data mining
E. Multidimensional data analysis, data mining
_____ portals automate the business processes involved in purchasing products between a single buyer and multiple suppliers. A. Distribution B. Corporate C. Affiliate D. Intranet E. Procurement
E. Procurement
In the traditional systems development life cycle, users: A. Are important and ongoing members of the development team throughout the life of the project. B. Are important only in the testing phases of the project. C. Have no input. D. Are important only in the maintenance phase of the project. E. Provide information requirements.
E. Provide information requirements
Building relationships, anticipating needs, and providing special deals for the community's members is a function of which category of Web 2.0 applications? A. Social networking B. Aggregators C. Blogs D. Crowdsourcing E. Social commerce
E. Social commerce
Which of the following is false about ERP II systems? A. They utilize the Web. B. They include human resources processes. C. Functionality is delivered as e-business suites. D. They support internal- facing applications as well as external-facing applications. E. These ERP systems have no optional modules.
E. These ERP systems have no optional modules.
Which of the following statements concerning Web 2.0 sites is false? A. They harness collective intelligence. B. They deliver functionality as services. C. They feature remixable applications and data. D. They encourage user participation. E. They cannot be used to start a business.
E. They cannot be used to start a business.
The drawbacks of ERP systems include all of the following except: A. They are complex B. They are expensive C. They are time-consuming to implement D. Companies may need to change existing business processes to fit the software E. They consist of modules
E. They consist of modules
Many companies are using ________ to capture updated product features and specifications. A. Blogs B. Netcasts C. RSS feeds D. Tags E. Wikis
E. Wikis
You just started to work on a project with three other people. You realize that everyone has their own notes, which makes it hard for you to keep track of what has been done and what still needs to be done. Which of the following applications would you suggest the team use? A. Blogs B. Netcasts C. RSS feeds D. Tags E. Wikis
E. Wikis
The bullwhip effect comes from which of the following? A. poor demand forecast B. price fluctuations C. order batching D. rationing within the supply chain E. all of the above
E. all of the above
In _____, company representatives use multiple communication channels to support the communications preferences of customers. A. telesales rooms B. group decision support rooms C. videoconferencing centers D. sales team meetings E. customer interaction centers
E. customer interaction centers
A company wants to use data from past promotional mailings to identify people who would likely respond favorably to future mailings. This company would most likely use: A. structured query language B. multidimensional data analysis C. neural networks D. expert systems E. data mining
E. data mining
Which of the following is not a customer touch point? A. telephone contact B. e-mail C. Web sites D. customer visits to a store E. none of the above - all are touch points
E. none of the above - all are touch points
Which of the following is not responsible for the bullwhip effect? A. poor demand forecast B. price fluctuations C. order batching D. rationing within the supply chain E. poor supply forecast
E. poor supply forecast
Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions. A. unstructured, business processes B. structured, reporting relationships C. structured, accounting processes D. unstructured, inventory control E. structured, business processes
E. structured, business processes
