MIS CH 2
A(n) ________ is typically a major source of data for other systems. - TPS - MIS - ESS - DSS - KMS
TPS A Transaction Processing System (TPS) is a type of information system that collects, stores, modifies and retrieves the data transactions of an enterprise
Identifying customers is a business process handled by the marketing function. True or False?
True
One example of a business process is shipping a product to a customer. True or False?
True
A DSS is most commonly used by the executive management level of an organization. True or False?
False serves the management level of an organization, not executive
For nonroutine decision making, managers rely on decision support systems True or False
True Decision-support systems (DSS) also serve the management level of an organization, but in a somewhat different way from an MIS. An MIS uses internal data to supply useful information. A DSS uses internal data but also combines it with external data to help analyze various decisions management must make. Analyzing complex, interactive decisions is the primary reason for a company to use a DSS.
__________ systems are also known as enterprise systems. - Resource planning - Enterprise resource planning - Enterprise support - Management information - Decision-support
Enterprise resource planning Enterprise systems (AKA enterprise resource planning (ERP)) are used to bridge the communication gap among all departments and all users of information within a company
Transaction-level information is essential for operational management to plan future production levels. True or False
False TPS is used for day-to-day transactions, not trends.
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories? - KMS - TPS - ESS - MIS - DSS
MIS A management information system (MIS) is a computer system consisting of hardware and software that serves as the backbone of an organization's operations. An MIS gathers data from multiple online systems, analyzes the information, and reports data to aid in management decision-making.
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules? - MIS - TPS - UPS - DSS - CRM
MIS A management information system (MIS) is a computer system consisting of hardware and software that serves as the backbone of an organization's operations. An MIS gathers data from multiple online systems, analyzes the information, and reports data to aid in management decision-making.
Which of the following types of system would you use to manage relationships with your customers? - CRM - MIS - CLE - CLU - KMS
CRM CRM systems involve business processes in all the functional areas and every management level of a firm. The ideal CRM system provides end-to-end customer care from receipt of order through product delivery.
Which of the following is a routine question that might be answered by an MIS system? - Creating a new product Estimating the effect of changing costs of supplies - Calculating the best trucking routes for product delivery - Compare planned to actual sales for each quarter - Forecasting new industry trends
Compare planned to actual sales for each quarter Management information systems (MIS) are designed to produce information on a periodic basis instead of on a daily recurring basis such as those using a transaction processing system. Managers also require information on an exception basis.
Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems? - TPS - ESS - MIS - DSS - SCM
ESS Executive support systems (ESS) are used at the very upper echelons of management. At the strategic level, the typical decision is very unstructured. Often there is no specific question, but rather a series of undefined situations executives may face. There are no easy, definable answers. These executives require summarized, historical information gleaned from all other levels of the organization, coupled with large amounts of external data gathered from many sources.
Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true? - It was designed to share information with fans. - It was primarily designed to increase sales of food and beverages - It uses RFID sensors to record player movements. - It helps coaches make decisions during a game. - It was designed to increase fan involvement.
It was primarily designed to increase sales of food and beverages
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. - transaction processing - enterprise - automatic reporting - management information - knowledge management
enterprise Enterprise systems (also known as enterprise resource planning (ERP) systems) are used to bridge the communication gap among all departments and all users of information within a company
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? - MIS - TPS - ESS - DSS - KMS
DSS Decision-support systems (DSS) also serve the management level of an organization, but in a somewhat different way from an MIS. An MIS uses internal data to supply useful information. A DSS uses internal data but also combines it with external data to help analyze various decisions management must make. Analyzing complex, interactive decisions is the primary reason for a company to use a DSS.
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management? - DSS - MIS - CRM - Enterprise applications - SCM
Enterprise applications They share the same data anywhere it's needed in an organization. As networks of all kinds take hold, from the Internet to intranets to extranets, web-based enterprise applications are increasingly widespread.
Which of the following is an example of a cross-functional business process? -Identifying Customers -Shipping a Product -Fulfilling a Customer Order -Hiring Employees -Paying Creditors
Fulfilling a customer order
Which of the following types of system enables management to make better decisions regarding their suppliers? - SCM - TPS - KMS - ERP - MIS
SCM Supply chain management (SCM) systems offer new opportunities for companies to integrate data and information with their suppliers and customers and ultimately, lower costs for everyone.
According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: - give employees more opportunities to innovate. - increase product innovations from lower down in the organization. - simplify business processes - strengthen management controls over employees - set up activist groups for change
Strengthen management controls over employees
Order fulfillment involves all of the following business processes except: - checking the customer's credit - assembling the product - submitting the order - making customers aware of the product - shipping the product
making customers aware of the product
The ________ function is responsible for making sure customers are aware of the company's products. - finance and accounting - human resources - manufacturing and production - sales and marketing - distribution and logistics
sales and marketing
You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? - TPS - TPS with DSS capabilities - TPS with MIS capabilities - DSS with MIS capabilities - TPS with ESS capabilities
TPS with MIS capabilities A Transaction Processing System (TPS) is a type of information system that collects, stores, modifies and retrieves the data transactions of an enterprise
You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin? - An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed - A CRM, to maintain easily accessible customer records to minimize the time spent looking for client data - A KMS, for minimizing redundant work on similar clients - A marketing system, for improving sales levels - A TPS, to help manage all daily activities and transactions
An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed Intranets and extranets use Internet technology and standards to assemble information from various systems and present it to the user in a web page format. Extranets make portions of private corporate intranets available to outsiders.
What are cross-functional business processes? (Give an example)
Cross-functional business processes are a number of different departments coming together to produce the end-goal, product. For instance, in order to get a product out the sales team may have found a potential buyer for the product. The sales rep submits a credit application to the accounting department to ensure the customer's credit is eligible to make a purchase on credit. Once approved, the customer places an order. Then the manufacturing department produces the product, the delivery department delivers the product, the billing department is made aware of the delivery and bills the customer, and then the accounting department follows up with payment once the bill comes due.
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system? - MIS - TPS - ESS - DSS - KMS
DSS Decision-support systems (DSS) also serve the management level of an organization, but in a somewhat different way from an MIS. An MIS uses internal data to supply useful information. A DSS uses internal data but also combines it with external data to help analyze various decisions management must make. Analyzing complex, interactive decisions is the primary reason for a company to use a DSS.
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? - MIS - TPS - ESS - DSS - KMS
DSS Decision-support systems (DSS) also serve the management level of an organization, but in a somewhat different way from an MIS. An MIS uses internal data to supply useful information. A DSS uses internal data but also combines it with external data to help analyze various decisions management must make. Analyzing complex, interactive decisions is the primary reason for a company to use a DSS.
The four major types of enterprise applications are: - SCM, CRM, DSS, and KMS. - SCM, CRM, ESS, and KMSs. - ERP, SCM, DSS, and CRM. - ERP, SCM, CRM, and KMS. - TPS, MIS, DSS, and ESS.
ERP, SCM, CRM, and KMS Enterprise systems (AKA enterprise resource planning (ERP)) are used to bridge the communication gap among all departments and all users of information within a company Supply chain management (SCM) systems offer new opportunities for companies to integrate data and information with their suppliers and customers and ultimately, lower costs for everyone. CRM systems involve business processes in all the functional areas and every management level of a firm. The ideal CRM system provides end-to-end customer care from receipt of order through product delivery. KMS (knowledge management systems) enable organizations to better capture, manage and apply employee and organizational knowledge and expertise
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? - MIS - TPS - ESS - CRM - SCM
ESS Executive support systems (ESS) are used at the very upper echelons of management. At the strategic level, the typical decision is very unstructured. Often there is no specific question, but rather a series of undefined situations executives may face. There are no easy, definable answers. These executives require summarized, historical information gleaned from all other levels of the organization, coupled with large amounts of external data gathered from many source
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? - TPS - ESS - MIS - DSS - KMS
ESS Executive support systems (ESS) are used at the very upper echelons of management. At the strategic level, the typical decision is very unstructured. Often there is no specific question, but rather a series of undefined situations executives may face. There are no easy, definable answers. These executives require summarized, historical information gleaned from all other levels of the organization, coupled with large amounts of external data gathered from many source
What is the most important function of an enterprise application? - Increasing speed of communicating - Enabling business functions and departments to share information - Enabling a company to work collaboratively with customers and suppliers - Enabling cost-effective e-business processes - Enabling inventory and supply chain management
Enabling business functions and departments to share information Enterprise Applications share the same data anywhere it's needed in an organization. As networks of all kinds take hold, from the Internet to intranets to extranets, web-based enterprise applications are increasingly widespread.
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? - Intranet - Extranet - KMS - TPS - DSS
Extranet Intranets and extranets use Internet technology and standards to assemble information from various systems and present it to the user in a web page format. Extranets make portions of private corporate intranets available to outsiders.
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? - CRM - Enterprise system - Extranet - Intranet - MIS
Extranet Intranets and extranets use Internet technology and standards to assemble information from various systems and present it to the user in a web page format. Extranets make portions of private corporate intranets available to outsiders.
Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources. True or False
False
Most transaction processing systems use sophisticated mathematical models or statistical techniques. True or False
False
You would use an MIS to help determine if your business should introduce a new product line.
False Management information systems (MIS) are designed to produce information on a periodic basis instead of on a daily recurring basis such as those using a transaction processing system
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? TPS An extranet KMS CRM MIS
KMS KMS (knowledge management systems) enable organizations to better capture, manage and apply employee and organizational knowledge and expertise
If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? - ESS - TPS - MIS - DSS - CRM
MIS A management information system (MIS) is a computer system consisting of hardware and software that serves as the backbone of an organization's operations. An MIS gathers data from multiple online systems, analyzes the information, and reports data to aid in management decision-making.
Producing a bill of materials is a business process in which of the following functional areas? -Finance and Accounting -Human Resources -Manufacturing and Production -Research & Development -Sales and Marketing
Manufacturing and Production
The term management information systems refers to a specific category of information systems serving: - integrated data processing throughout the firm. - transaction process reporting. - employees with online access to historical records. - the information technology function. - middle management functions.
Middle management functions. A management information system (MIS) is a computer system consisting of hardware and software that serves as the backbone of an organization's operations. An MIS gathers data from multiple online systems, analyzes the information, and reports data to aid in management decision-making.
Which level of the organization is an ESS specifically designed to serve? Operational End-user Middle management Senior management Knowledge workers
Senior Management Executive support systems (ESS) are used at the very upper echelons of management. At the strategic level, the typical decision is very unstructured. Often there is no specific question, but rather a series of undefined situations executives may face. There are no easy, definable answers. These executives require summarized, historical information gleaned from all other levels of the organization, coupled with large amounts of external data gathered from many sources.
Your aunt has asked you for your suggestions to make her business, a local sandwich shop, more efficient. Describe at least three types of business processes that a sandwich shop has. Can any of these processes be made more efficient through the use of information systems? (short answer)
Some of the businesses processes a sandwich shop would encounter would be taking orders from customers, processing the customer's payment before the order is completed, and then making the sandwich for the customer. Information systems can be helpful for taking customer payments. A system that collects all of the data, such as what the customer purchased, could help the business manage their inventory and finances, to provide insight of how well the business is doing and what changes need to be made to provide better customer services or other business process efficiency.
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? - Collaborative distribution system - Supply chain management system - Reverse logistics system - Enterprise planning system - Transaction processing system
Supply chain management system Supply chain management (SCM) systems offer new opportunities for companies to integrate data and information with their suppliers and customers and ultimately, lower costs for everyone.
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? - DSS - KWS - TPS - MIS - BIS
TPS A Transaction Processing System (TPS) is a type of information system that collects, stores, modifies and retrieves the data transactions of an enterprise
What is the connection between organizations, information systems, and business processes? (SHORT ANSWER)
The connection between is within an organization there are processes where every day work tasks have to be planned out, managed, and remain focused in order to reach the business' goal. It is managements job to watch what the business is actually doing to make any necessary changes to work flow, in order to efficiently get the work done. Information systems aid the organization by organizing the company's work and removing inefficiencies. It can also bring value to the organization with CRM and supplier systems to achieve the organizational goals in the best possible way.
Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance. True or False
True Decision-support systems (DSS) also serve the management level of an organization, but in a somewhat different way from an MIS. An MIS uses internal data to supply useful information. A DSS uses internal data but also combines it with external data to help analyze various decisions management must make. Analyzing complex, interactive decisions is the primary reason for a company to use a DSS
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. - e-commerce - e-business - enterprise applications - MIS - SCM
e-business E-business encompasses not only e-commerce but a broader range of tasks like coordinating training seminars for customers.
Using the internet to buy or sell goods is called: - e-commerce. - e-business. - an intranet. - an extranet. - e-government.
e-commerce
An ESS supports which of the following? - Long-range planning activities of senior management - Knowledge and data workers in an organization - Decision Making and administrative activities of middle managers - Day-to-day processes of production - Transactional needs of the organization
long-range planning activities of senior management Executive support systems (ESS) are used at the very upper echelons of management. At the strategic level, the typical decision is very unstructured. Often there is no specific question, but rather a series of undefined situations executives may face. There are no easy, definable answers. These executives require summarized, historical information gleaned from all other levels of the organization, coupled with large amounts of external data gathered from many sources.
Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. - the Internet and networking technologies - e-commerce - e-business - any computerized technology - telecommunications
the Internet and networking technologies
All of the following are examples of business intelligence systems except a system that: - summarizes and reports on a company's basic operations. - tracks the flows of materials in a factory. - focuses on problems that are unique and rapidly changing. - compares total annual sales figures for specific products to planned targets. - addresses nonroutine decisions.
tracks the flows of materials in a factory.
