MIS CH.9
Enterprise systems do not require fundamental changes in the way the business operates.
F
Extensive customization of enterprise software reduces the overall cost of implementation.
F
Firms in the supply chain develop safety stocks in order to increase the efficiency of their operations.
F
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
F
The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.
F
Which of the following would not be considered a contact point?
Intranet
The difference between push- and pull-based models is summarized by which of the following slogans?
Make what we sell, not sell what we make.
Before the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
T
CRM software can help organizations identify high-value customers for preferential treatments.
T
Which of the following refers to a company's suppliers, the suppliers' suppliers, and the processes for managing relationships with them?
Upstream portion of the supply chain
Customer service modules in CRM systems provide tools for:
assigning and managing customer service requests.
Selling a customer with a checking account a home improvement loan is an example of:
cross-selling.
The total time it takes to complete a business process, from start to finish, is called its ________ time.
cycle
Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.
enterprise solutions
Supply chain execution systems provide all of the following functions except:
generating demand forecasts for products.
Enterprise systems improve management decision making in all the following ways except
improving forecasts of consumer behavior.
A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):
supply chain.
Supply chain planning systems perform all of the following functions except
track the physical status of goods.
________ software modules deal with setting employee objectives, performance, and compensation.
ERM
Which of the following provides a suite of integrated software modules and a common central database that allows data to be used by multiple functions and business processes?
ERP systems
Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?
Lead management
Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?
Safety stock
Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner?
Supply chain execution system
Cross-selling is the marketing of complementary products to customers.
T
Enterprise applications are based on organization-wide definitions of data.
T
Concurrent supply chains are made possible by which technology?
The Internet
Distribution and delivery of products to retailers is part of the:
downstream portion of the supply chain.
The business value of an effective supply chain management system includes all of the following except:
increased inventory levels
The bullwhip effect can be countered by
reducing information uncertainty.
In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain.
F
