MIS Chapter 11

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ______ percent.

60

Technology that consists of computer-based systems that attempt to emulate human behavior is called ______?

AI technology

Fuzzy logic is a type of ______.

Business Intelligence

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

CBR

Which of the following is a type of intelligent technique?

Case based reasoning

Virtually all expert systems deal with the problem of ______.

Classification.

What type of knowledge management system did Canadian Tire implement in order to improve the communications with dealers?

Content Management System

Which of the following techniques is used for knowledge discovery?

Data Mining

In order, which are the value-adding steps in the knowledge business value chain?

Data and information acquisition, acquire, store, disseminate, apply

The flow of events or transactions captured by an organization's system describes _____.

Data.

You are advising a multimedia company on the best type of knowledge management system to help them achieve digital video and sound clips. Which of the following will suit their needs?

Digital asset management system

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Document Management

Which of the following would NOT be classified as a knowledge work system?

Expert system

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

False

CAD is a type of intelligence technique.

False

Case-based reasoning is not well-suited for diagnostic systems in medicine.

False

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semi-structured and unstructured information.

False

Expert systems are the primary tools used for knowledge discovery.

False

Experts systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts.

False

Fuzzy logic systems "learn" patterns form large quantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model's own mistakes.

False

Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.

False

Knowledge is universally applicable and easily moved.

False

Knowledge residing in the minds of employees that has not been documented is called explicit knowledge.

False

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, form top-level scientist to clerical and data workers.

False

Semi-structured information is all the knowledge in a firm that resides in the heads of experienced employees.

False

Structured knowledge is explicit knowledge that exists in informal documents.

False

VRML requires the use of a powerful server as well as large amounts of bandwidth.

False

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique that you would find most useful is ______.

Fuzzy logic

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is ______.

Fuzzy logic.

Toe automate routine tasks to help firm research for and filter information for use in electronic commerce and supply chain management a firm would most likely use _____.

Intelligent Agents

What type of intelligent technique helped Proctor & Gamble determine the most efficient methods for their trucks to deliver goods?

Intelligent Agents

Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for individual users, business processes, or software applications, are called _____.

Intelligent agents

Which of the following is NOT a Web 2.0 tool firms are using to foster collaboration?

Intranets

Which of the following is NOT a typical component or capability of an enterprise-wide knowledge management system?

KWS

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called ______.

KWS.

Which of the following is NOT one of the main four dimensions of knowledge described in the chapter?

Knowledge has no locations.

What is meant by the statement "knowledge is sticky"?

Knowledge is hard to move.

Which of the following statements is NOT a description of the importance of knowledge to a firm?

Knowledge is unconditional.

Which of the following statements best describes the relationship between collaboration and knowledge management?

Knowledge is useful only when shared with others.

_______ often are designed and optimized for the specific tasks to be performed.

Knowledge workstations

Which of the following systems is NOT used to capture tacit knowledge?

Neural Network

Which of the following describes a difference between neural networks and genetic algorithms?

Neural networks are programmed to "learn."

It is unlikely you could enter the knowledge in the ENCYCLOPEDIA BRITANNICA with an expert system because ______.

Not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules.

Changing organizational behavior by sensing and responding to new experience and knowledge is called ______.

Organizational Learning

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of ______.

Organizational and Management Capital

Which of the following would NOT be considered semi-structured knowledge?

Request for proposals

Expertise and experience of organizational members that has not been formally documented best describes ______.

Tacit Knowledge

Once a knowledge taxonomy is developed, documents are all ______ with the proper classification.

Tagged

Expert systems are expensive and time-consuming to maintain because ______.

Their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.

Which of the following statements about the use of wikis by firms is NOT true?

They are most appropriate for information that must be revised but does not need to be available 24/7.

Expert systems are typically used in business in discrete, highly structured decision-making situations.

True

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

True

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

True

Intelligent agents are used primarily for specific, repetitive and predictable tasks.

True

Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.

True

Shopping bots are a form of intelligent agent.

True

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes ______.

a Neural Network

Backward chaining is _____.

a strategy for searching the rule base in an expert system that begins with a hypothesis.

Forward chaining is _____.

a strategy for searching the rule base in an expert system that begins with information entered by the user.

An inference engine is _____.

a strategy used to search though the rule base in an expert system by forward chaining or backward chaining.

Investment workstations ______.

are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

Genetic algorithms _______.

develop solutions to particular problems using fitness, crossover, and mutation.

Which of the following are the three major types of knowledge management systems?

enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques.

Tools for management, delivery, tracking, and assessment of various types of employee learning best describes a(n) _____.

learning management system

Most knowledge workers require specialized knowledge work systems, but they also rely on _____.

office systems.

Informal social media networks of professionals and employees within and outside the form who have similar work-related activities and interests are called communities of _______.

practice.

Virtual reality systems _______.

provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

CAD workstations ______.

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

A ______ is very important to a knowledge worker's system.

user-friendly interface

Expert systems _____.

work in very limited domains.