MIS - Chapter 3

The Nike Vapor Talon is an example of which of the following?

3-D printing

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

A PC manufacturer's use of information systems to facilitate direct access from supplies to production schedules

How are information systems used at the industry level to achieve strategic advantage?

By building industry-wide, IT-supported consortia and symposia.

You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?

CAD software

Final assembly of iPhones occurs in which of the following countries?

China

Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces?

Compete on employee loyalty

____________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations.

Duplicated

Which of the following is not one of the competitive forces in Porter's model?

External environment

Which of the following statements about network economics is not true?

In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.

Which of the following companies used benchmarking to achieve an order-shipping accuracy of 99.9 percent?

L.L. Bean

____________ is the ability to offer individually tailored products or services using the same production resources as bulk production.

Mass customization

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

New market entrants

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

TQM.

Which of the following statements about cycle time is not true?

The fewer steps in a production process, the more likely that an error will occur.

Which of the following can force a business and its competitors to compete on price alone?

Transparent marketplace

Which of the following statements about 3-D printing is not true?

Unlike traditional techniques, 3-D printing results in some wasted materials.

Which of the following is not a true statement about value webs?

Value webs are inflexible and cannot adapt quickly to changes in supply and demand.

BPM tools can do all of the following except:

create a digital model of a part, product or structure.

In a ___________ system configuration, separate information systems are designed and managed by each foreign unit.

decentralized

The ____________ strategy is characterized by heavy centralization of corporate activities in the home country of origin.

domestic exporter

All of the following could be considered substitute products for industrial electricity generation except:

ethanol.

Hilton Hotels' use of customer information software to identify the most profitable customers to direct its services to is an example of using information systems to:

focus on market niche.

The value chain model:

helps a firm identify points at which information technology can most effectively enhance its competitive position.

All of the following are ways to improve quality except:

implementing a new information system.

In network economics, the value of a commercial software vendor's software products:

increase as more people use them.

An information system can enable a company to focus on a market niche through:

intensive customer data analysis.

A virtual company:

is also known as a virtual organization.

Internet technology:

makes it easy for rivals to compete on price alone.

The Internet raises the bargaining power of customers most effectively by:

making information available to everyone.

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ____________ strategy.

market niche

Walmart's continuous replenishment system allows it to do all of the following except:

provide mass customization.

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

six sigma.

All of the following have been disruptive technologies except:

smart phone.

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ___________ are created.

synergies

A ___________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

value web