MIS Chapter 4

Lewin's change model to gain acceptance of new technology is based on 3 stages. Match the stage to its objective.

Unfreezing - Motivate employees for the new technology. Changing - Provide employees with the new technology. Refreezing - Reinforce the value of the new technology by highlighting successes.

What was involved in the American Express BlueWork program? A. A system that tracks the hours each employee works in a given day B. Employees are provided with opportunities for flexible arrangements C. Employees are provided with better office facilities so they stay in the office longer D. Employees can work on tasks they choose, as long as they are in the office E. Employees who are wary of newer technologies

B. Employees are provided with opportunities for flexible arrangements

Teams operate in one of four ways, which are represented by combinations of two dimensions: "place" vs "time," and each dimension is either "same" or "different." True or False

True

According to Thomas Friedman, collaboration is the way that small companies can "act big" and flourish in today's flat world. True or False

True

Digital natives are willing to take a lower-paying job with better social media access, device choice, and mobility over a higher-paying job with less technological flexibility. True or False

True

Knowledge-based work allows employees to work remotely rather than having to physically be present at a store, manufacturing facility or office building. True or False

True

All of the following are new types of jobs created by the growing reliance on technology EXCEPT: a) Database administrator b) Web site designers c) Network security advisor d) Editors/writers e) Social media specialists

d) Editors/writers

The qualities found in a successful remote worker include all of the following EXCEPT: a) Self-discipline b) Socialized into the corporate culture c) Self-starter d) Ineffective communicator e) Proficient in a wide range of technologies

d) Ineffective communicator

Managers in today's global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT: a) Hiring new employees b) Evaluating an employee's contribution to a team and the company c) Appropriating individual-based rewards and compensation d) Setting strategic objectives e) Supervising employees

d) Setting strategic objectives

This model suggests that employee attitudes may change if they think the new system will help them to do more or better work for the same effort, and that it's easy to use. Employee participation in the system's design and implementation also helps. a) Information Management Model (IMM) b) Employee Technology Model (ETM) c) Capability Maturity Model (CMM) d) Computer Access Model (CAM) e) Technology Acceptance Model (TAM)

e) Technology Acceptance Model (TAM)

The concept of "jobs" is being replaced with the concept of work, requiring a framework that links the IS Strategy with the organization strategy to answer all of the following EXCEPT: a) What work will be performed? b) Who is going to do the work? c) Where will the work be performed? d) When will the work be performed? e) Who will Develop the IS

e) Who will Develop the IS

The life cycle of a virtual team consists of 5 phases. List these phases in the order they occur in the life cycle.

1. Preparation 2. Launch 3. Performance management 4. Team development 5. Disbanding

Lewin's change model to gain acceptance of new technology is based on 3 stages. Order the stages based on the stage a manager would seek to achieve 1st and so on.

1. Unfreezing 2. Changing 3. Refreezing

As a result of increased flow of information, firms have seen an increase in middle managers. True or False

False

One of the best examples of outcome controls is the re-hiring of Steve Jobs by Apple as CEO True or False

False

The Technology Acceptance Model states that the two main drivers of system use are management mandates and incentives. True or False

False

Virtual teams and remote work have advantages but no known disadvantages over face-to-face teams and showing up at an office. True or False

False

The type of controls that will be most likely be used for remote workers is:

Outcome

Match the technology with its classification.

Skype - Voice over Internet Protocol (VoIP) Wikipedia - Wiki SharePoint - Groupware FTP - File Transfer Facebook - Social networking site

The Internet greatly enhances collaboration. True or false

True

Team members who are _______________ and prefer to do several activities at one time may want to have IM or VOIP available to them so that they can communicate with their colleagues and still work on other tasks. a) bichronous b) monochronous c) asynchronous d) synchronous e) polychronous

e) polychronous

Identify the following technologies as primarily supporting either communication or collaboration efforts.

Communication tools - Twitter, Google Gmail, RSS feed from Yahoo! Collaboration tools - SharePoint, Linked-In

Match the factor driving the use of telecommuting with its effect.

Shift to knowledge-based work - Removes the requirement to perform work at a specific location. Changing demographics and lifestyle preferences - Provides workers with geographic and time-shifting flexibility. Reliance on Web - Provides workers with the ability to stay connected to co-workers and customers. Energy concerns - Reduces the costs of commuting and maintaining office space, and can reduce travel. New technologies - Makes working remotely practical and cost effective.

Match the scenarios below as either representative of a virtual team or a more traditional team (non-virtual team).

Virtual team - Scheduling meetings is difficult because of different time zones. Traditional team - Teams often have face-to-face discussions. Virtual team - Reliance on technology to support team effectiveness. Traditional team - Easily formed group identity. Virtual team - It's necessary for individuals to have strong communication skills. Virtual team - More likely to be diverse.

The Department of Veterans Affairs (VA) realized it did not have adequate policies, education or technology in place for remote workers when: a) An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen. b) Because of lack of coordination, all remote workers were not available for an extended period of time. c) Employees posted sensitive data on a public social networking site. d) Employees copied sensitive data over an unsecured network. e) A virus from an employee's remote computer crashed the VA's intranet.

a) An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen.

Diversity in virtual teams increases the communication challenges. However, virtual teams with diversity have demonstrated which of the following? a) More creative solutions. b) Better compliance with deadlines. c) Equitable performance management. d) Tighter security policies. e) A high degree of self-reliance.

a) More creative solutions.

Steve works for a pharmaceutical company and he specializes in marketing and sales. Steve travels often to customers and brings his "electronic office" with him when he goes. Steve also uses this same technology when he goes to the corporate office or works from home. According to the text, what type of worker is Steve? a) Telecommuter b) Mobile worker c) Global worker d) Roaming worker e) Contract worker

a) Telecommuter

The main benefit of ________________ is that users can work collaboratively to easily create, edit and link Web pages. a) a Wiki b) Groupware c) RSS (web feeds) d) Social networking sites e) a Virtual Private Network

a) a Wiki

IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise. a) knowledge b) IS c) friendships d) departments e) job descriptions

a) knowledge

While there are many advantages to working remotely, there are some potential problems. For example, once work has been successfully performed remotely, a company may find economic reasons to let go of workers and choose to _______ the work abroad. a) Outplace b) Offshore c) Automate d) Recruit e) Isolate

b) Offshore

Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals? a) communication b) technology c) diversity d) management e) location

c) diversity

Which one of the following is a valid statement? a) The cost to access information has risen. b) It takes more time to access information. c) Personal productivity has dropped as a result of technology. d) Traditional job roles have not changed much as a result of technology. e) Most jobs today have a significant information systems component.

e) Most jobs today have a significant information systems component.

To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT: a) Ensure employees find the system easy to use b) Demonstrate that the system will allow them do more or better work for the same amount of effort c) Train the user on the new system d) Reward users of the new system e) Provide minimal rationale for the new system

e) Provide minimal rationale for the new system

IT has altered employees and the way they work by doing all of the following EXCEPT: a) Creating new types of jobs b) Greatly changing day-to-day tasks c) Supporting new ways to manage talent d) Needing more technically knowledgeable individuals e) Providing distinct lines between work and play

e) Providing distinct lines between work and play

Which one of the following is NOT a factor driving the use of telecommuting? a) Geographic flexibility b) Energy conservation c) Higher job satisfaction d) Lower employee turnover e) Stronger sense of company culture

e) Stronger sense of company culture

Shoshana Zuboff studied how papermakers' jobs were changed by the introduction of computers. What was one of her findings? a) Web portals were useful in a manufacturing context b) The workers felt empowered by the technology c) The workers sabotaged the technology d) The managers were unable to take their typical shortcuts e) The workers were no longer able to smell and squeeze the pulp, resulting in lower productivity

e) The workers were no longer able to smell and squeeze the pulp, resulting in lower productivity