MIS- Chapter 9

Because of ____ e-commerce sites, anyone can become a merchant online.

C2C

The ______ technique is a security technique associated with the use of credit cards at the time of purchase that checks additional digits printed on the back or front of the credit cards.

Card Verification Number

Consortium-operated exchanges are open to any set of buyers and sellers within a given market.

False

If you abandon an online shopping cart, the seller does not care what you were shopping for.

False

Implicit personalization techniques capture user-provided information, such as information from warranties, surveys, user registrations, and contest-entry forms completed online

False

In 1992, the Supreme Court ruled that online retailers must collect sales taxes even in states where they lack a physical presence.

False

Smart card use is restricted to data associated with financial transactions.

False

Hewlett-Packard has an arrangement whereby FedEx stores, packs, ships, and tracks their products. This means that when Rosie places an order for a printer through Hewlett-Packard's Web site, _____.

FedEx, not Hewlett-Packard, receives and ships the order

Clarabel, who is helping design her firm's e-commerce infrastructure, tells a colleague, "It is encouraging to remember that computer hardware continues to become more powerful without becoming more expensive thanks to _____."

Moore's Law

How does TLS help make e-commerce transactions more secure?

TLS allows Web browsers to initiate temporary, private conversations with Web servers.

Consumers who have enrolled in mobile banking and downloaded their bank's mobile application to their cell phones can check their credit card balances before making major purchases.

True

Conversion to an e-commerce or m-commerce system enables organizations to increase the accuracy of order processing and order fulfillment.

True

In Kenya and Tanzania, it is not uncommon for citizens to carry out common financial transactions using mobile phones.

True

Lack of trust in online sellers is one of the most frequently cited reasons that some consumers are not willing to purchase online

True

PayPal enables any person or business with an e-mail address to securely, easily, and quickly send and receive payments online.

True

Smart cards can be used for a variety of purposes, including storing a user's financial facts, health insurance data, credit card numbers, and network identification codes and passwords. They can also store monetary values for spending

True

The three basic components of the most successful e-commerce models are content, commerce, and community.

True

A key ingredient to e-commerce infrastructure is _____.

a Web server platform

How can a business best increase traffic to its e-commerce site?

acquire links to its site on popular, related sites

During the purchasing stage of e-commerce, accepted payment methods typically vary because _____.

additional safeguards and measures are required for first-time buyers in B2C e-commerce

In which of the following forms of e-commerce is the seller most likely to offer a customized product offering to a potential buyer?

business-to-consumer (B2C) e-commerce

Based on a 1992 Supreme Court ruling, an Internet-based merchant needed to collect sales taxes only when _____.

buyers lived in a state where the merchant had a physical presence

A trusted third-party organization that issues attachments to emails or embedded Web site data to verify the identity of a sender or Web site is known as a(n) _____.

certificate authority

E-commerce purchases are often made with various types of cards. Which of these card types does not carry a preset spending limit but must be paid off by the cardholder at the end of each billing period?

charge card

Authentication technologies are used by many organizations to _____.

confirm the identity of a user requesting access to information or assets

Emily would like advertisements that link to her company's Web site to appear on other sites that potential customers are likely to visit. Emily should _____.

consider having her ads distributed by a blind or premium blind mobile network

If you shop for goods for personal use on Amazon.com, _____.

depending on which state you are in, you may or may not pay tax

Chain restaurants such as Domino's can use e-commerce sites to eliminate supplier-side data entry errors by _____.

enabling buyers to directly enter their own order information

An approach to building customer profiles that captures user-provided information, such as information from warranties, surveys, user registrations, and contest-entry forms completed online, relies on _____.

explicit personalization techniques

One core task of e-commerce software is product configuration, which _____.

helps customers select the necessary components and options

Conversion to an e-commerce or m-commerce system enables organizations to _____.

improve their level of customer service

James is considering joining an electronic exchange so that his business can purchase needed supplies easily and possibly at better prices. James would prefer to join an exchange that is open to anyone in his firm's market space. Which type of electronic exchange is James considering?

independent

Many organizations outsource the primary activities of which stage of the multistage e-commerce model to firms such as Federal Express and United Parcel Service?

product and service delivery

Compared to traditional commerce transactions, e-commerce transactions _____.

reduce the costs of sales

A successful e-commerce system must address the stages experienced by customers as they approach and complete a purchasing transaction, known as the _____.

sales life cycle

During which stage of the multistage e-commerce model would a corporate buyer browse a supplier's online catalog, drag needed items into a shopping cart, and receive a quote for these items?

search and identification

Mavis, a corporate buyer, is busy reviewing price quotations on several suppliers' Web sites. She clicks items on one supplier's quotation form and enters the desired delivery date to find out whether they can deliver them on time. Which stage of the model for e-commerce is Mavis in?

selection and negotiation

Businesses with appropriate e-commerce infrastructure in place may still experience Web site outages due to _____.

server configuration changes

Henry is trying to calculate the storage capacity and computing power required for his company's e-commerce Web server. What are the two primary factors Henry must take into account?

server software and volume of transactions

Large shipping organizations have sped up and simplified the transfer of inventory and information to consumers through the development of _____.

software tools and interfaces

One important difference between B2B and B2C e-commerce systems that primarily affects the second stage of the multistage model for e-commerce is that _____.

support for price and delivery negotiation is usually not essential with B2C systems

Gordon is helping his company prepare for the launch of their e-commerce site. He knows that they must choose their technology components carefully and integrate them with the goal of _____

supporting a large volume of transactions

If customer data is stolen from a business's computers, _____.

the customers can file a class action law suit against the business

The number of mobile Web sites worldwide has grown rapidly, in part because of _____.

the development of new and useful applications

One issue associated with the use of electronic exchanges is _____.

the fear of losing trade secrets when working with competing organizations

A likely result of launching an e-commerce Web site with inadequate technology infrastructure is _____.

the loss of sales to other Web sites

Francis purchases a new tablet device through an e-commerce Web site. In this scenario, the last stage of the multistage model for e-commerce takes place when _____.

the merchant's technical support team helps Francis configure his device

JoAnn's company is preparing to launch an e-commerce Web site. After researching the process and realizing that they don't have any of the necessary technology infrastructure in place, JoAnn advises that they minimize their initial out-of-pocket costs and speed up the launch of the site by _____.

using a third-party Web service provider